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캐리비아 베이 리조트 여행 후기

3 out of 5
캐리비아 베이 리조트
425 Impala Drive, Kariba

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 22개 이용 후기 중 3개" "
평점 8 - 좋아요. 22개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 22개 이용 후기 중 6개" "
평점 4 - 별로예요. 22개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 22개 이용 후기 중 1개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Audrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything except for the fact that the menu does not give many options.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Priscilla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Leona

2023년 11월에 3박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Andreas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Digital Marketing and Innovation Manager 님, 2023년 8월 3일
Thank you for your rating. Your feedback is very valuable to us and we appreciate your support. We hope to see you again soon and we look forward to serving you in the future.

6/10 - 괜찮아요

Trudy

단체 여행, 가족 여행
좋아요: 직원 및 서비스
Staff are very friendly and helpful. Rooms are spacious and have air conditioning that works. A Fridge in the room was quite handy. Lovely shower cubicles. Mosquito repellant spray in the restaurant for dinners was exceptional. Food was a hit and miss and also expensive for the quality. Disappointed with bath towels in the room, stained, old and, unpleasant. A good clear out of these is required by the Housekeeping team.
2023년 2월에 3박 숙박함
답변 제공: Chido 님, 2023년 3월 21일
Thank you so much Trudy for your feedback, I am glad that you enjoyed your stay with us. My apologies our restaurant and bathroom experience did not meet your expectations, we will work on these areas so that the next time you come you will have a much more enjoyable stay. Thank you for staying with us and we look forward to hosting you soon.

6/10 - 괜찮아요

Dinesh

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and accommodating but overall there needs to be a big change as it felt like a motel to me and not a resort as the name suggests.

6/10 - 괜찮아요

Clive

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 3박 숙박함

8/10 - 좋아요

Webster

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 1박 숙박함

8/10 - 좋아요

Alois

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to the Lake with a very good view
2022년 4월에 2박 숙박함
답변 제공: Melissa 님, 2022년 5월 12일
Dear Alois Thank you very much for the wonderful review of our property, we truly appreciate the positive feedback. We look forward to hosting you again.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great location
A great location. With a few simple improvememts it could be a very special hotel. Information lacking at check in about meal times, etc. A map would have been useful forvsuch a large complex. Frustrating to find pools locked and toilets out if order. Food good but service a liitle slow. Staff friendly and helpful but lacking direction.
2022년 3월에 2박 숙박함
답변 제공: Melissa 님, 2022년 3월 27일
Dear David Thank you so much for the feedback. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Thank you for raising a critical area of concern. We sincerely apologize for failing to provide adequate information and any inconveniences we caused you. We have put measures in place to rectify the issue you raised and will ensure our services meet your expectations. We hope to see you at Caribbea Bay Resort again soon! Kind regards,

10/10 - 훌륭해요

Devaris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Caribbea bay: A place to relax with family
What a beautiful place to stay!.I will definitely come back again.The staff was so freindly and professional.
2021년 12월에 4박 숙박함
답변 제공: Melnisha 님, 2021년 12월 27일
Good day Mr Gatsi Thank you for staying with us at Caribbea Bay Resort. We trust you travelled safely back home. We appreciate the positive feedback and hope to host you soon at Caribbea Bay Resort. Kind regards

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Had issues at check in, hotel struggled to find the booking and payment confirmation. Issues with your systems coordinating? Other issue, only serving instant coffee is a no no! 🙈
2019년 5월에 1박 숙박함

8/10 - 좋아요

Juha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함

6/10 - 괜찮아요

Girmay

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
My two cents
Unhappy when the hotel brought in a very noisy dozor to pave the water front at a time the hotel was full and guests were at the restaurant for breakfast/lunch. Very inconsiderate and disrespectful to guests. I was not impressed at the lack of variety and choice at the restaurant. This being an Easter weekend the hotel didn't prepare any special menu or event. Seems the resort was under managed or has no business creativity for special occasions. There are too many men (old) serving at the restaurant and service is extremely slow and ineffective. The young girls seem to get frustrated at the lack of leadership and efficiency. However, I was pleased at the friendly service by the receptionists and housekeeping staff.
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

Stephen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience saved by management
Having stayed at Caribbea Bay 30 years ago I had very high expectations and should not have been disappointed when the hotel did not live up to my expectations as it is now 30 years older, with little maintenance undertaken. We were booked into a standard room and were dismayed to find the curtains hanging haphazardly, bath and bathroom walls covered in mildew and roofs on the adjoining units missing and our view obscured by a run down block with stains and leaking gutters. Walking through the hotel we noticed that most of the building were in a similar state of disrepair, the second pool was not working and the "beach"had been washed away. We did not wish to raise these issues, but after persistence by Maureen (F & B Manageress) we discussed the matter with the GM - Amanda Matema - and what a fantastic lady. She conceded the hotel's weaknesses and confirmed that they were busy with upgrades, were repairing the pool and the beach had been washed away 3 days previously in a serious storm. Whilst she could not refund any monies, she did arrange for an upgrade to a Villa and what a difference and this saved our holiday as the room was spacious, well maintained and had a fantastic view. I highly rate the professionalism of the staff but would not recommend the standard rooms until the renovations and upgrades are complete.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Although renovations were being carried out at the hotel (which we didn't know until we arrived) there was very minimal noise and staff were very helpful

6/10 - 괜찮아요

Tich 님, Harare

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place for a short break
Very hot area, but the pool and the water slide make it an enjoyable experience. It would have been better if they opened up the second pool (to reduce the number of people in the one pool). The staff is great and very accommodating, with the restaurant offering a really great selection of food. My wife and I spend 4 nights there and we enjoyed it. It was a very relaxing experience which would recommend to anyone looking for a break from the usual.

8/10 - 좋아요

Room 9 님, Harare

좋아요: 직원 및 서비스
The best view but the hotel needs tlc and good management all round

10/10 - 훌륭해요

Dominique 님, French

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bel hôtel au bord du lac Kariba
D’architecture exotique, très bel hôtel en bordure de lac, cadre magnifique : c’est superbe. Le personnel est très aimable, disponible et de service. Le petit déjeuner est moyen et les repas à la carte sont correctes pour 40 USD. Dans l’hôtel, une agence tour operator très bien avec 2 heures dans le bush pour voir les gros animaux d’Afrique de près pour 45 USD par personne : à faire absolument et cette agence propose aussi un transport par taxi à 250 USD entre Kariba et Harare. Voir également le petit marché artisanal typique sur la plage de l’hôtel. En résumé, c’est un Hôtel que je recommande.

4/10 - 별로예요

Grant Roest 님, Pretoria

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shocking food
I think that the overall stay was fine but not a place that we would like to spend more than 1 night at the food and drinks were very over priced and it was a battle to get hot water in the rooms, the staff was very friendly and helpful.

8/10 - 좋아요

Harold Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can't imagine anything better in Victoria Falls
The room was good. The service great. The setting ideal. Made our stay in Vic falls all the better. Can really recommend the place