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2.5 out of 5
페스툰 호텔
Z-Street, Thamel, Kathmandu

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 10개 이용 후기 중 3개" "
평점 8 - 좋아요. 10개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 10개 이용 후기 중 0개" "
평점 4 - 별로예요. 10개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 10개 이용 후기 중 0개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Joga

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태
Posizione ottima, personale gentilissimo . Purtroppo poca pulizia e organizzazione
2019년 4월에 7박 숙박함
답변 제공: Raza simkhada 님, 2019년 4월 29일
Hello Anonymous, Thank you much for staying with us,we are sorry to inconvenience you ,we will make better place welcome you again,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
The hotel itself was fine, it just doesn’t have a noise policy and is in a very popular part of town so other guests were very loud until very late in the night. The room was comfortable and had hot water in the bathroom which was so nice. Good walking distance from many popular locations.
2019년 3월에 3박 숙박함
답변 제공: Raza simkhada 님, 2019년 4월 6일
Dear Anonymous, Thank you so much for feedback,,Thankyou so much and we always welcome you,we will make guest policy cumming days .

4/10 - 별로예요

Jeff 님, Thailand

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
BEWARE!!! This is what happened to me: The hotel itself is OK, but they gave me a room that was an upgrade without telling me, and then when I checked out they tried to charge me a bunch of money. I REFUSED to pay the upgrade charges because I was never given a choice of rooms. Why didn't they just give me the room I booked??? The hotel was virtually empty. When I checked in they escorted me to a room and never told me they were upgrading my room. I was never given a choice., I assumed everything was OK until I checked out and they wanted more money for the upgrade. When I asked them why they upgraded my room without telling me, I got no reply and they just kind of stared at me. They seemed angry that I questioned it. I pushed the issue and they dropped the upgrade charges. I'm wondering if this is common practice during the low season when they have a lot of rooms available. The hotel is OK, and it's well situated in Thamel, but BEWARE of extra charges you don't expect. I don't believe that this incident was an accident. I actually liked this hotel until I checked out. I won't be staying there again. Also, on the maintenance side of things, I had to put the doorknob back on myself because it was falling off the door........
2018년 4월에 2박 숙박함
답변 제공: Mahesh 님, 2018년 4월 26일
Dear Mr, Jeff I highly appreciate of your reply Thank you very much for your understanding & giving us great improvements in future of this kind of thing i definitely work on this, doesn't mean that hotel were no guest our hotel were 100% occupied till now. our staff them self made a decision filled you looking for nice room & won't make issue. this is the reason it happen & they upgrade room for you , i sill streamly sorry regarding that . my staff disappointed you in the end you were such a amazing Guest Mr. Jeff we love to you here again. Have a Great time. best regards Festoon Hotel

4/10 - 별로예요

Jeff 님, Thailand

별로예요: 직원 및 서비스
OK, so here's the deal. The hotel itself was fine, but BEWARE THE SCAM. The guys who run the hotel seem nice until you figure out the scam they are running. Here is what happens on check in. They escort you to your room and everything, including the stay, is fine. The hotel is nice enough and the area is right in the middle of Thamel, which is a good location. The surprise comes when you check out. They tell you that you stayed in an upgraded room (they upgraded you without telling you) and they try to charge you a bunch of money when you check out. I think they do this is the low season when lots of rooms are available. I asked them why they upgraded my room without telling me and they just stared at me and gave no explanation. It's a scam and they will do it if you let them. I pushed back and refused to pay the upgrade charges since they upgraded of their own choice, and they dropped it. I was never given a choice. Anyway, BEWARE!!!!! Scams abound in poor countries............
2018년 4월에 1박 숙박함
답변 제공: Mahesh 님, 2018년 4월 26일
Dear Mr Jeff Thank you for sharing your experience of Festoon Hotel Kathmandu with other Expedia guest review readers. I apologies of your concern We are pleased to read that our piece of next Home really disappoint you just to let know now yo have booked the room which is sharing bathroom with single bed non AC but we have given room is with the Ac & standard room, still i apologies of that when we upgrade we should informed you regarding that they just did like when you came also receptionist they they informed you & upgrade the room for you they just believed that you will be fine & they just upgrade you without asking. we are really sorry to have this kind of mistake. please give us time to taking care of you next time in coming future. It was our great pleasure having you with us and we look forward to welcoming you again for your next trip to Nepal vacation. Warm Regards, Mahesh simkhada

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2017년 11월에 1박 숙박함
답변 제공: Mahesh 님, 2018년 4월 24일
Thank you for your valuable comment with Expedia team we really appreciated of that ..& hopping to welcoming you again . best regards: Mahesh simkhada Festoon Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Come as a guest, leave as a friend.
Lovely hotel, the staff are genuinely welcoming and so friendly. You couldn't ask for better staff. The room was big, clean and the hot shower always worked (not always the case in Kathmandu). The location is also great, it's in the pedestrianised part of Thamel but is still quiet at night. I would certainly stay here again as it's a great hotel and location for the price.
2017년 11월에 3박 숙박함
Dear Guest Thank you for taking the time to review your stay at Festoon Hotel Thamel Kathmandu with other TripAdvisor readers. We are glad to read that you had a great time with us and enjoyed our services and facilities with made a friendly touch environment from our college. We look forward to welcoming you again to our piece of small hotel called next home! Warm Regards, Mahesh simkhada

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn’t stay anywhere else
After being greeted with the warmest welcome I was pleased to see cleanliness and kindness everywhere. The owners where pleased to arranged anything I needed and made me feel safe and happy. There is no reason to stay anywhere else. Great price, great people.
2017년 10월에 3박 숙박함
답변 제공: Mahesh 님, 2017년 11월 4일
we were so happy to have you in our hotel. hope you to see you again. have a wonderful day. Best regards:

8/10 - 좋아요

Philipp

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 8일
Thank you so much