Dear Michael, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to apologize for the experience you had that would garner a response of 2 of 5. We do hope that you provide us with an opportunity to show you that your experience is isolated and not our standard. Again, thank you for your time and attention. Warm regards, Monroe HollowayRooms Division ManagerLa Concha Key West

Dear Yimeng, Thank you for taking the time to provide some feedback on your most recent stay with us at La Concha. While I cannot see your response in words, I do apologize for the experience you had that would garner a 1 of 5 response. We do hope that you provide us with an opportunity to show you that this is not our standard. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Christina, Thank you for taking the time to provide feedback on your stay with us at La Concha Key West. On behalf of the entire team, I would like to apologize for missing the mark on such a special occasion. I again apologize for the HVAC malfunction and that you had to leave early. At La Concha, it is our intention to provide our guests with excellent service and amenities while staying and I see that we terribly missed the mark with your stay. I would be willing to look into a way to regain your trust in La Concha. Please do not hesitate to reach out if you would like to discuss this further. Thank you for your time and attention. Yours in hospitality, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear David M, Thank you for taking the time to provide feedback on your stay with us at La Concha Key West. I would like to apologize for the inconvenience caused to you by our HVAC malfunction and the pool being closed. I can assure you that these disruptions to your stay are not our standard. I do hope that you provide us with an opportunity to show you that your experience is isolated. Thank you for your time and attention. Warm regards, Monroe HollowayRooms Division ManagerLa Concha Key West

Dear Neil, Thank you for taking the time to provide feedback on your most recent stay. I would like to deeply apologize for the pool being inaccessible on-site, and any elevator malfunctions that may have occurred during your stay as this is not our standard. I would be happy to discuss your experience further to learn how we go about regaining your trust in La Concha. Thank you for your time and attention. Warm regards, Monroe HollowayRooms Division Manager La Concha Key West

Dear Travis, Thank you for taking the time to provide feedback on your most recent stay with us in sunny Key West, FL.I would like you to know that we take comments of rude staff with great concern and I intend to reiterate to the team that providing an excellent guest experience is our top priority and concern. Travis, I sincerely apologize for not meeting your expectations and hope that you provide La Concha with another opportunity to show you the excellent level of service that you deserve.Yours in hospitality,

Dear Patricia Mary, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to apologize for the inconvenience caused to you that would garner the score of 2 of 5. I do hope that you provide La Concha with another opportunity to show you that this level of service is not our standard. Thank you for your time and attention. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Courtney, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha Key West. I would like to sincerely apologize for not meeting your expectations during your stay in sunny Key West. While we are disappointed to see that the renovation impcted your stay, we are grateful to read that our staff provided you with the service that you deserve. Also, your right, our location is unbeatable ! Thank you for taking the time to provide feedback and we do hope to see you soon when your travels bring your back to sunny Key West, FL.Yours in hospitality,

Dear Manuel, We take comments regarding our staff and check-in experience with extreme concern and regard. I will be speaking with the team personally to ensure that we are abiding by Marriott standards and providing the level of service that you deserve. I hope that you choose to stay with us again in the future and we would be happy to continue the discussion regarding your most recent stay. Please feel free to reach out at your convenience. Yours in hospitality,

Dear Thomas, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. We are pleased to read that you enjoyed our location and our helpful staff. We look forward to your next stay with us in sunny Key West. Yours in hospitality,

Dear liza, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to sincerely apologize for our renovation and pool access issues that you experienced. At La Concha, it is our intention to ensure that guest experience minimal disruptions to their stay and I see that we missed the mark with your stay. I will distribute your comments throughout the hotel leadership and ensure that we are working on resolving the issues mentioned in your comments. Again, thank you for your time and attention. Yours in hospitality,

Dear Andrew, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. We will use this information to enhance our guest experience. Thank you again for your time. Warm regards,

Dear Michelle, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to thank you for your feedback and hope to see you again when your travels bring you back to sunny Key West, FL.Yours in hospitality,

Thank you for choosing La Concha for your accommodations.We appreciate your feedback.We look forward to seeing you again on the island.Warm regards,

Dear Hannah, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like apologize for your arrival experience as this is not our standard. I also see that the pool alternatives and renovations also dirupted your experience and I apologize again for these distractions to your stay. At La Concha, we pride ourselves on ensuring a unique guests experience that exceeds guests expectations, and it is regretful that we missed the mark with your stay. We will use these comments to enhance the guest experience moving forward. Again, thank you for your time and attention. Yours in hospitality,

Dear John, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to apologize for not meeting your expectations during your most recent stay with us. I see that you did not like our breakfast and I'll fill you in on a very recent update ! We've moved to Al a Carte for breakfast. In short, we apologize for the renovations and the noise, it's truly not our intention to disturb our guests experience. I will share your feedback with hotel leadership and ensure that it is used to enhance the guests experience. Thank you for your time and attention. Yours in hospitality,

Dear Mitch, Thank you for taking the time to provide feedback on your most recent stay. We appreciate your business and look forward to your next stay with us in sunny Key West, Florida. Yours in hospitality, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Andrea L, Thank you for taking the time to provide feedback on your stay with us at La Concha Key West. I would like to apologize that we did not meet your expectations while staying at La Concha. While we are undergoing a renovation, our guests experiences should not be disturbed so much that it deters from your stay. We will take this feedback and use it to enhance our guest experiences moving forward and we do hope that you provide us with another opportunity to show you the service that you deserve. Thank you for your time and attention. Yours in hospitality,

Thank you for choosing La Concha Key West for your stay.We appreciate your feedback.We look forward to seeing you again on the island.Warm regards,

Dear SHUA, Thank you for taking the time to provide feedback on your most recent stay in sunny Key West. We apologize for not meeting your expectations during your stay with us at La Concha and especially regarding your comments about the smell of the room. I will ensure that this issue has been addressed and rectified. Again, we apologize for the inconveniences described in your review and hope that you provide us with another opportunity to show you the service that you deserve. Yours in hospitality,

Dear Morgan, Thank you for taking the time to provide feedback on your most recent stay. While I do not see feedback, I do apologize for the experience that would garner a 3 of 5 experience. At La Concha, we strive to ensure that each guest receives service that exceeds their expectations and I apologize that we missed the mark with your stay. Thank you for taking the time to provide feedback and we hope to see you again soon in sunny Key West to show you the service you deserve. Yours in hospitality,

Dear Jennifer Katherine, Thank you for taking the time to provide feedback on your most recent stay with us in sunny Key West. We sincerely apologize for missing the mark with your stay and for the renovation of our pool area. We also take special note to your comments regarding our staff and we will be addressing this with the team to ensure that we are providing excellent service to our guests. I sincerely apologize for this and hope that you provide us with another opportunity to show you the service that you deserve. Yours in hospitality,

Dear Kevin, We sincerely apologize for the inconveniences that you experienced during your stay. We do hope that you provide us with another opportunity to show you the service that you deserve. Please do not hesitate to reach out when making your next reservation. Yours in hospitality,

Dear Jonathan, My name is Monroe Holloway and I am the Rooms Division Manager for La Concha Key West. I would like to start by apologizing for not meeting your expectations on your special birthday. I will review your billing an d ensure that your bill was appropriately adjusted and that this issue is rectified. I truly apologize for any confusion and would look to discuss your stay further if you desire. Thank you for your time and attention. Yours in Hospitality,

Dear Maria, Thank you for taking time to provide feedback on your most recent stay with us at La Concha. We sincerely apologize for not meeting your expectations with regards to the HVAC system malfunctioning, the incorrect photos on the website. While I recognize that your experience did not meet our standards, I must admit that the names used in the description do not seem to match the names of our team members currently serving our guests. With that said, we will absolutely use your feedback to enhance the guest experience. I do hope that you allow us another opportunity to show you that this is an exception and not the standard for our guest experiences. Warm regards, Monroe Holloway Rooms Division Manager La Concha Key West

Dear Abel, Thank you for providing feedback on your most recent stay with us at La Concha. While I do not see your feedback in words, I do apologize for the inconveniences that would garner a score of 2 of 5. Again, thank you for taking the time to help the La Concha team add value to the guest experience. Yours in hospitality, Monroe HollowayRooms Division ManagerLa Concha Key West

Dear Mary, Thank you for the feedback on your most recent stay with us at La Concha. We are pleased to learn that you enjoyed your stay and look forward to your return to sunny Key West, Florida. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Javier, Thank you for taking the time to provide feedback on your stay with us. We look forward to hosting you again when your travels bring you back to sunny Key West, FL. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Paul, Thank you for taking the time to provide feedback on your stay with us at La Concha. We are pleased to hear that you enjoyed your stay and look forward to seeing you again.Yours in hospitality, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Mitch, Thank you for tyaking the time to provide feedback on your most recent stay with us. We are pleased to learn that you enjoyed your stay. We hope to see you again when your travels bring you back to sunny Key West, Fl. Yours in hospitality, Monroe Holloway

Thank you for staying at La Concha Key West.We hope to see you again soon on the island!Warm Regards,

Dear Maikel, Thank you for taking the time to provide feedback on your most recent stay. It is disappointing to learn that you did not receive the room type that you booked for your stay. At La Concha, it is always our intention to provide excellent customer service and, in this case, it seems that we missed the mark. We do hope that you provide La Concha with another opportunity to show you that your experience was an isolated incident. Thank you for your time and attention. Yours in hospitality,

Dear Jody, Thank you for taking the time to provide feedback on your most recent stay. While I do not have written feedback, I would like to apologize for the experience that garnered a 2 of 5 in your feedback. We hope that you provide La Concha with an opportunity to show you the service that you deserve. Thank you for your time and attention. Yours in hospitality,

Dear Elizabeth, Thank you for taking time to provide feedback on your most recent stay with us at La Concha and congratulations with your pregnancy. On behalf of the entire La Concha team, I would like you to know that we sincerely apologize for not meeting your expectations with regards to the pool as this was a major aspect of your stay and we missed the mark with our renovation. I recognize that your experience did not meet our standards and we will use your feedback to enhance the guest experience. I do hope that you allow us another opportunity to show you that this is an exception and not the standard for our guest experiences. Warm regards, Monroe Holloway Rooms Division Manager La Concha Key West

Thank you for your feedback.We hope you will consider coming back once all the renovations are complete.Warm regards,

Thank you for your feedback.We hope you will consider coming back to La Concha Key West once the renovations are complete.Warm regards,

Dear Alesa, Thank you for taking time to provide feedback on your most recent stay with us at La Concha. We sincerely apologize for not meeting your expectations with regards to the renovation and the pool being closed. I recognize that your experience did not meet our standards and we will use your feedback to enhance the guest experience. I do hope that you allow us another opportunity to show you that this is an exception and not the standard for our guest experiences. Warm regards, Monroe Holloway Rooms Division Manager La Concha Key West

Dear Himashu, Thank you for taking time to provide feedback on your most recent stay with us at La Concha. We take the matter mentioned in your feedback seriously and we will ensure that this is an isolated incident. We apologize for not meeting your expectations with regards to the renovations I recognize that your experience did not meet our standards. We will use your feedback to enhance the guest experience and I do hope that you allow us another opportunity to show you that this is an exception and not the standard for our guests. Warm regards, Monroe Holloway Rooms Division Manager La Concha Key West

Dear Brain, Thank you for taking time to provide feedback on your most recent stay with us at La Concha. We sincerely apologize for not meeting your expectations with regards to the slow elevator, small room size and renovations being undertaken on property. With that said, the roof top bar has been closed for over a decade. Brian, I recognize that your experience did not meet our standards and we will use your feedback to enhance the guest experience. I do hope that you allow us another opportunity to show you that this is an exception and not the standard for our guest experiences. Warm regards, Monroe Holloway Rooms Division Manager La Concha Key West

Dear Anvesh, On behalf of the La Concha team, we would like to apologize for the inconvenience caused to you by our renovations and assure you that we are working daily to limit the impact to our guests. We do hope that you provide us with an opportunity to show you that this experience is an exception and not our standard. Thank you for taking the time to provide feedback. Yours in hospitality,

Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island.

Dear Deborah, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to sincerely apologize for the lack of communication with regards to the Destination Fee. At La Concha, it is our intention to ensure that each guest aware and knowledgeable about the amenities available to them at check-in. I hope that you allow us another opportunity to show you the service that you deserve. Thank you again for taking the time to provide this feedback and my sincere apologies for the delay in responding. Yours in hospitality, Monroe Holloway Rooms Division ManagerLa Concha Key West

Dear Liz, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. We appreciate you staying with us and look forward to your next trip to sunny Key West, FL. Yours in hospitality, Monroe Holloway Rooms Division Manager La Concha Key West

Thank you for staying at La Concha Key West.We hope to see you again!

Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!