It was a few things that stuck out for me. 1. The room was ready before the posted check-in time, which was a plus. 2. The rooms were clean and the bed was heavenly...I really need someone from Best Western to email me the name of the pillows, and the breakdown of sheet, spread, sheet ratio that they use when making up the beds! And 3. The lady who was responsible for putting out the breakfast spread the next morning deserves a raise and a standing ovation. Best blueberry waffles I've ever eaten, and the rest of the food was noteworthy!