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Aparthotel

Portal House Apartments

3.0 star property
Aparthotel with free breakfast, steps from Royal Road

Choose dates to view prices

Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk
The current price is ₩93,404
₩150,223 total
includes taxes & fees
Jan 26 - Jan 27

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

Superior Apartment | Premium bedding, in-room safe, desk, laptop workspace

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed
  • City view

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Premium bedding
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • City view

View all photos for Junior Apartment

Premium bedding, in-room safe, desk, laptop workspace

Junior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

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About the neighborhood

Located in Kraków Old Town, a neighborhood in Kraków, Portal House Apartments is near a train station. Royal Road and Kraków Barbican are notable landmarks, and travelers looking to shop may want to visit Main Market Square and Galeria Krakówska. Wawel Castle and St. Mary's Basilica are two other places to visit that come recommended. Visit our Kraków travel guide
View more Aparthotels in Kraków
Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • General view of Wawel Castle in sunny day. Residency located in central Kraków, Poland. For centuries residence of kings and the symbol of Polish statehood.
    Royal Road
    1 min walk - 0.0 km
  • Main Market Square showing outdoor eating
    Main Market Square
    3 min walk - 0.3 km
  • St. Mary\'s Basilica featuring street scenes, a square or plaza and a statue or sculpture
    St. Mary's Basilica
    3 min walk - 0.3 km
  • Cloth Hall featuring a city, a square or plaza and heritage elements
    Cloth Hall
    5 min walk - 0.4 km
  • Wawel castle in Krakow, Poland
    Wawel Castle
    14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station
    9 min drive
  • Kraków Główny Station
    17 min walk
  • John Paul II - Balice Airport (KRK)
    36 min drive

Restaurants

  • Bull Pub
    2 min walk
  • House of Beer
    1 min walk
  • Moaburger
    1 min walk
  • Wódka
    1 min walk
  • Taj
    2 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Added amenities include premium bedding, a rainfall shower, and a pillow menu. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Portal House Apartments?

As of Jan 25, 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on Jan 26, 2026 start from ₩93,404, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Check-out is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square, and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

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Reviews

Portal House Apartments Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 156 out of 186 reviews
Rating 8 - Good. 26 out of 186 reviews
Rating 6 - Okay. 3 out of 186 reviews
Rating 4 - Poor. 0 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

Reviews

8/10 Good

Rosena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mykhailo

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nikki Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities, communication
We booked the Superior Apartment which has a large living room, kitchen, bedroom with 1 queen bed and 1 twin bed. Clean large bathroom. Plenty of closet spaces. We loved it. Highly recommend. Short walk to Old Town, Wawel Castle and other attractions.
Stayed 3 nights in Jan 2026

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Liked: Cleanliness, room comfort, communication

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025

10/10 Excellent

dennis

Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jon

Liked: Cleanliness, room comfort, communication

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
Stayed 5 nights in Sep 2025

10/10 Excellent

Antti-Tuomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location, friendly staff, comfortable room, airconditioning very good! Breakfast was very good, plenty of different foods and varied from day to day which was nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort, communication

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Stayed 3 nights in Jul 2025

10/10 Excellent

Sophie

Liked: Cleanliness, room comfort, communication

Perfect located hotel

The rooms are neat and tidy. Beds a bit hard and uncomfortable. Staff at the reception and in the breakfast restaurant were very helpful. Really nice people working at the hotel - willing to help and advise. They made us feel welcome. The location of the hotel is perfect - right in the center of the old town and just a short walk from the main square.
Stayed 5 nights in Aug 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Kate

Liked: Cleanliness, room comfort, communication

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

Hanna

Liked: Cleanliness, room comfort, communication
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Stayed 1 night in Jun 2025

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
Stayed 3 nights in May 2025

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, room comfort, communication
Central location, friendly and helpful staff and the breakfast was really yummy
Stayed 3 nights in Sep 2024

8/10 Good

Martha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Stayed 6 nights in Jul 2025

10/10 Excellent

Harriet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

rachel

Liked: Cleanliness, room comfort, communication
Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Melody

Liked: Cleanliness, amenities, property conditions & facilities, communication
This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Stayed 3 nights in May 2025

10/10 Excellent

Iwona

Liked: Cleanliness, room comfort, communication
Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Stayed 3 nights in Jun 2024