“Location was perfect; front desk staff was super helpful, coffee, pastries and filtered water in lobby. Offered us beach towels and an umbrella and directed us to a top beach.”
“We have stayed at Laguna Beach House a few times over the years due to its location and price. We will not be staying here again as their management has changed to a nickel/dime hidden cost operation. First off was the $60/night parking fee during checkin. We elected to park elsewhere. Then at checkout we had a $39 charge added for the evening happy hour drinks which we did not participate in. This was not disclosed to us at checkin. Fortunately, after some debate, the reception desk...
“DO NOT STAY HERE!! I was charged $1100 OVER the amount of my two night stay. The receipt I received upon checking out showed the correct charges ($1700) but when I checked about 20 minutes later I had an additional $1192 charge. I called multiple times with no answer. I finally received a call back after leaving a message. Millie the manager said it was a pending charge that would drop off, however beyond the nightly room rate and the incidentals hold I was NEVER informed of a charge in that...