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우드스프링 스위트 레이크 찰스 여행 후기

2.5 out of 5
우드스프링 스위트 레이크 찰스
3202 N. Power Center Parkway, Lake Charles, LA

이용 후기

6.2
평점 10 - 훌륭해요. 586개 이용 후기 중 139개" "
평점 8 - 좋아요. 586개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 586개 이용 후기 중 103개" "
평점 4 - 별로예요. 586개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 586개 이용 후기 중 152개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

Greg

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No -smoking hotel that smells of cigarettes. Cigarette burn marks in barhroom. Air conditioner poor and no internet.
2024년 4월에 2박 숙박함
답변 제공: Joseph 님, 2024년 4월 25일
Thank you for your feedback. Out apologies that we did not meet your needs during your stay with us. We will make future efforts to correct these issues.

2/10 - 너무 별로예요

Shasha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside of the property was well keep up, clean, and secluded. The staff was very friendly, accommodating, and polite. The room had an old moldy, musty smell. There were dead bugs in the room and the cabinets and drawer were broken and missing. The a/c needed to be serviced and clean the smell reaked coming from it. The room was infested with roaches everywhere. We look a lost and left. The outside was nothing compared to what we entered in
2024년 4월에 1박 숙박함

8/10 - 좋아요

stephanie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. It was clean. Good staff
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Adriana Itzel

2024년 3월에 8박 숙박함
답변 제공: Joseph 님, 2024년 4월 25일
Our apologies that you did not enjoy your stay with us. We will make future efforts to correct issues that have caused corcern.

10/10 - 훌륭해요

Farrah

2024년 3월에 1박 숙박함
답변 제공: Joseph 님, 2024년 4월 25일
Thank you for feed back we are happy that you enjoyed your stay!!

4/10 - 별로예요

dianne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are so nice when i did the check in but when i do check oit they teld me the i have a balance and they charge me another they
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Heath

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk was rude. The room was very nasty bed sheets had stain on them. There was no toilet paper. We did not stay at the property we left and went else where. Woodspring suits was one of the worst places i have seen in a while. I would not recommend it for anyone to stay there.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Erica

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 2 rooms they gave me one room on the 3rd floor the other room on the 4th. Make it too the room toliet stopped out,phone didnt work to call down stairs. Elevator went out because. So had to take the stairs. After a hour Elevator came back up staff said it was over heated. Then as we was leaving a pitbull jumped on me and my sister. So we got off and had to wait again for another Elevator. So it wasn't a good night at all. Its dog friendly and u can tell by the smell in the hallway
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Value Guest, We would like to apologize for the inconvenience caused to you with the issues you encounter while stay with us. As this is not the experience, we want our guests to have while stay with us. We also have policy in place pets with us being a pet friendly hotel.

8/10 - 좋아요

Donald

출장 여행
Did not like the area around property.Shady people hanging around near by.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Joey

2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Kashanna

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Valued Guest,We would like to apologize for the issues you encountered while stay with us. I have met with the front desk and housekeeping staff to ensure we are following the proper procedures when it comes to cleanliness, product quality that we are presenting to our guest. Thank you for choosing to stay with us.

10/10 - 훌륭해요

MidNite

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 10일
Thank you for choosing to stay with us. We are glad you enjoyed your stay your stay with us and look forward to seeing you again.

6/10 - 괜찮아요

Tony

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 - 너무 별로예요

Lisa 님, New Braunfels

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches crawling everywhere! On the floor, walls,cabinets and even in the fridge! ! Room floor was dirty sticky. Hall way was dirty with trash and dirty linens on floor. Hotel was overcrowded. I do not recommend staying at this hotel. A complete disaster.
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 - 너무 별로예요

Shanndon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

6/10 - 괜찮아요

Brandon

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 - 너무 별로예요

Matthew

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor service
I couldn’t check in. Hotel was ghetto
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with checkin. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 - 너무 별로예요

Alejandro

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. This is not the type of service we want our guest to encounter. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

8/10 - 좋아요

Jeffre 님, Lake Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting Expedia discounts at check in
2023년 12월에 15박 숙박함
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. I have met with each department and department manager to ensure we are providing the best hospitality to our guest at all times. Once again thank you for choosing to stay with us.

2/10 - 너무 별로예요

Lamarcus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: gm 님, 2024년 2월 11일
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aceitável pelo preço
2023년 11월에 7박 숙박함

8/10 - 좋아요

Edwin

좋아요: 직원 및 서비스
Good staff
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

PARKER

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay. There is not one thing that was good or safe about this hotel.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Jerrid

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Eric

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath. I saw there was a dead spider on the floor on the bathroom. I had to put a shoulder into the door to open it because it was not square.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tommie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The rooms and and had horrible smell the worst
2023년 10월에 1박 숙박함

4/10 - 별로예요

Hermacris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shelly

연인과의 여행
별로예요: 편의 시설/서비스
Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Deon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone took power cord to TV. Uncomfortable platform bed. Sketchy people walking around
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Yurisleidi

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Tanya

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함

2/10 - 너무 별로예요

Stacy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

pennie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet hotel
2023년 9월에 1박 숙박함

4/10 - 별로예요

Joseph

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture was broken No hot water in shower Tv remote was missing A/C did not cool well Only good thing was it was a cheap last minute booking
2023년 9월에 1박 숙박함
답변 제공: Management- WoodSpring Suites. 님, 2023년 9월 29일
Joseph, thank you taking the time to post your review. It looks like we missed the mark on you enjoying your stay. We hope you give us an opportunity in the future to host you again should your travels bring you back to our area.

2/10 - 너무 별로예요

Aaliyah

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10
We planned a weekend getaway, and last minute had to change hotels. Reservation was quick, and helpful!
2023년 9월에 1박 숙박함
답변 제공: Management- WoodSpring Suites. 님, 2023년 9월 29일
Thank you for taking the time to post your review.

6/10 - 괜찮아요

Cynthia

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
front of kitchen refrigerator had rust markings and spots over the entire front. Had a range hood but completely disconnected, even the light switch was pulled out. Lack of coffee maker, paper cups, ice bucket or bathroom essentials. Had to go to front desk to obtain towels. Side doors to property had broken locks which left it unsecured. Property looked nice but once inside looks worn out.
2023년 9월에 1박 숙박함
답변 제공: Management- WoodSpring Suites. 님, 2023년 9월 29일
Cynthia, thank you for taking the time to post your review. The staff and management are working to correct the issues noted.

2/10 - 너무 별로예요

Dennis

2023년 9월에 1박 숙박함
답변 제공: Management- WoodSpring Suites. 님, 2023년 9월 29일
Dennis, it appears that we fell short of giving you an enjoyable experience. Thank you for taking the time to let us know.

4/10 - 별로예요

Jose Luis

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing I check in went to the room later check out didn't even spend the night.
2023년 9월에 1박 숙박함
답변 제공: Management- WoodSpring Suites. 님, 2023년 9월 29일
Jose Luis, thank you for taking the time to post your review. We are sorry you didn't enjoy your accommodations.

2/10 - 너무 별로예요

Madison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Didn’t get to stay there but paid for 3 nights , which were not refunded. The front desk was very unprofessional at helping me resolve the issue. Over all no communication whatsoever. Manager and staff had different excuses as to why the money could not be refunded on site.
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

dennis 님, lake charles

2023년 8월에 1박 숙박함

4/10 - 별로예요

Laurel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pulling up after 11pm there were people outside laying on the sidewalks, smoking pot, playing very loud music. The room was clean enough but every surface was sticky. There was hardly any water pressure. The soap was used. There is not a breakfast. We saw a few cockroaches. I was glad the steel bed frame, with a one mattress, had a mattress cover to keep out bed bugs.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Brenda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jb

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I felt completely unsafe when checking in, the property had people having out side that were not staying there- just having around.. Some people laying on the sidewalk. There were big crates inside the lobby. It was dirty and disgusting. I went to check out n and walked right back out!
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Cynthia

단체 여행
좋아요: 직원 및 서비스
SHOCKING
Location too hard to find even with google maps...electrical panel box inside room.started to "FRY/SIZZLE"..roach or too was.present...staff overall was very helpful as much as possible..
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

terry

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
doubled charged for sewer/weed aroma
charged me twice for the room having to fight to get it back...hotel smelled of weed and the elevator smelled of sewer the bed was small and there was 1 pillow and 1 towel...I was honestly worried about my vehicle in the parking lot as the hotel was off the beaten path....DO NOT RECOMMEND...the front desk girl was very nice though
2023년 7월에 1박 숙박함