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노스스타 캘리포니아 리조트 여행 후기

3 out of 5
노스스타 캘리포니아 리조트
100 Northstar Drive, Truckee, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 417개" "
평점 8 - 좋아요. 1001개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 126개" "
평점 4 - 별로예요. 1001개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 68개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Pete 님, Farmington Hills

연인과의 여행
The area and resort are nice. Nothing spectacular. The 1 bedroom condo that we stayed in was quite comfortable but the finishes and furnishings were outdated and need updating. Location is convenient to downtown Truckee which is nice.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Suzana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is ski in ski out property located on the slopes of Nortstar resort. Very beautiful views, cabin was modestly cozy and comfortable.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Israel

가족 여행
The beds were absolutely horrible. We checked out a day early they were so bad. We tried to get an upgrade and pay extra but that didn’t really materialize. If I returned to timber creek lodge it would only be with the option to change rooms based on the condition of the beds.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Mohammad

가족 여행
좋아요: 편의 시설/서비스
Amazing
2024년 3월에 2박 숙박함
답변 제공: Summer S. 님, 2024년 3월 20일
Thank you for taking the time to provide your feedback!

2/10 - 너무 별로예요

horacio

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was terrible. Felt every spring in the bed. Did not sleep.
2024년 2월에 3박 숙박함
답변 제공: Summer S. 님, 2024년 3월 20일
Thank you for taking the time to provide your feedback, I am sorry your stay with us did not meet your expectations.

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The down stair heating ducts need restrictors, the rooms downstairs heat to 80 degrees and then 15 minutes later all the heat has gone upstairs. So the temperature swing between 55 degrees to 80 degrees downstairs.
2024년 2월에 2박 숙박함
답변 제공: Summer S. 님, 2024년 3월 20일
Thank you for taking the time to provide your feedback, I am sorry your stay with us did not meet your expectations.

8/10 - 좋아요

Yang

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Iris

2024년 2월에 2박 숙박함
답변 제공: Summer S. 님, 2024년 3월 20일
Thank you for taking the time to provide your feedback!

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

Kyle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

Alexander 님, Wilmington

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Loiret

2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Charles

2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Zunhang Yu

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The property they gave us was far away from village and not at all matching how it was advertised. We actually had to take shuttle to the village which again was not at all mentioned anywhere. Complained to Expedia but they are blaming the Northstar resort and saying the resort is not responding. The place was old and noisy. It was not at all worth it for the high price we paid thinking we will be in the village.

4/10 - 별로예요

Jeff

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No WiFi, lights not working , too far away from village and way too expensive
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kathy A.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room
The stay at Northstar was awesome. Room was great. Would do it again!
2023년 11월에 4박 숙박함
답변 제공: Justin. 님, 2023년 12월 5일
Thank you for your feedback. :)

6/10 - 괜찮아요

Caroline

가족 여행
별로예요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: Summer S. 님, 2023년 11월 18일
Thank you for taking the time to share your experience.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Summer S. 님, 2023년 10월 26일
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay with us!

10/10 - 훌륭해요

Fatimah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2023년 10월에 2박 숙박함
답변 제공: Justin. 님, 2023년 10월 18일
Thank you for your response, we appreciate your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Summer S. 님, 2023년 10월 1일
Thank you for taking the time to provide your feedback.

2/10 - 너무 별로예요

Thomas

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Access was difficult with several flights of stairs, Aspen 3162. TV wasn't working. Coffee maker was broken and light over the sink didn't work. Freestanding lamp socket was broker away from the base, but was able to reinstall so we could get it to work. We were not warned that heater was cast iron gas stove that made a terrible condition racket when warming up and cooling, unable to sleep. Asked front desk to get repairs done. Repairman showed up over an hour later not able to replace coffee maker or repair lights. As an independent consultant who audits commercial properties this was on of the worse hospitality units ever encountered. Don't know the condition of other units just this one. We will not return.
2023년 9월에 2박 숙박함
답변 제공: Summer S. 님, 2023년 10월 1일
Thank you for taking the time to provide your feedback

8/10 - 좋아요

Jolene

가족 여행
좋아요: 객실의 편안함
It was ok- Useful, just needs updates
Check in personnel was kind and friendly. Since it's their slow season no one was really there to keep things in order. No one vacuumed or took care of the common hallways. There was a half eaten granola bar that was there from Friday-Sunday. I finally just picked it up and threw it away. Carpets were tearing and stained. I would go with vinyl flooring to help with wear and tear- especially for snow season. Location was great and Inclined Burger and Rubicon had great food. Wish we didn't have to pay $10 per person per day for the fitness/ community center.
2023년 9월에 2박 숙박함
답변 제공: Justin 님, 2023년 9월 13일
Thank you for your feedback, We greatly appreciate your response.

8/10 - 좋아요

maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was fantastic. The room was great but had difficulties with the tv turning off after 15mins being on. That was the only complaint.
2023년 9월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 9월 11일
We appreciate you taking your time to provide us with this feedback! We are glad that you enjoyed your stay!

10/10 - 훌륭해요

Karthik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a very good stay
2023년 9월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 9월 5일
Thank you for providing us this feedback! We are glad that you enjoyed your stay!

10/10 - 훌륭해요

Jaime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for me since I like riding my bike
2023년 9월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 9월 5일
We are glad that you enjoyed your stay! Thank you for providing us this feedback.

10/10 - 훌륭해요

Lorena

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 9월에 3박 숙박함
답변 제공: Kennedy 님, 2023년 9월 5일
We are glad that you enjoyed your stay! Thank you for providing us this feedback.

6/10 - 괜찮아요

Evgeniya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not as advertised. I was expecting to stay at the condos that were depicted on the picture which overlook the Village with ice skating rink and shops and restaurants but was given a condo that was in a different corner of Northstar, not walking distance so we had to drive about 5 mins to get to the area where we expected to stay at. Other than that, the condo was as clean as it can be, the carpet was filthy dirty but everything else was relatively clean. My biggest disappointment was the false advisement of the location
2023년 9월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 9월 3일
Thank you for taking the time to provides us this feedback. We will be sharing this with all partners to ensure we are providing the best experience.

10/10 - 훌륭해요

Katherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that we had plenty of quiet privacy. I really liked the digital key pad for the gated entry and the door to the unit. Check-in and check-out were very simple. Communication through text and email was helpful.
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 28일
Thank you for providing us this feedback!

10/10 - 훌륭해요

daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Kennedy 님, 2023년 8월 27일
Thank you for providing us this feedback! We are glad that you enjoyed your stay.

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Justin 님, 2023년 8월 24일
Thank you for your feedback.

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 22일
Thank you for this feedback! We are glad you enjoyed your stay!

4/10 - 별로예요

Alain

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No air conditioning, bathroom was in poor condition, renovation was in progress on the outside and balcony during our stay.
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 14일
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

6/10 - 괜찮아요

Alina 님, San Francisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was dated and the lesther couches in the living room were rather tattered. It was advertised as having two tvs, but tbe one in tbe bedroom only had a DVR. No DVR s were provided and we were never told about it before we arrived. Also, pool and gym charve $10 per day, per person. They should add thT to tbe daily rate and offer it as a comp Last but not least, the place had no AC. For a winter rental, it's ok For a summer rental it is not as it gets up in the 80's in the area. The Villave is really nice, the unit was large and confortable
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 14일
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

6/10 - 괜찮아요

diana

좋아요: 숙박 시설 상태 및 시설
Things that would have been helpful to know in advance; • $10 fee per person per day to use pool, gym • Most restaurants close by 9:00pm/ no convenience store open late • DON’T waste your money at Euro Snack INC. the frozen yogurt was terrible the gelato was ok but everything was way overpriced and poor quality. Check in staff wasn’t very helpful and or friendly.
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 13일
Thank you for this feedback!

4/10 - 별로예요

Matthew

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Overwhelmed by how out of date the property decor was - a tape deck, telephone, dirty worn out shag-pile carpet, uncomfortable worn out sofas and chairs from the 90's. Humidifier/fan in bedroom did not work; fan in main area too small to make any impact. Items in dishwasher still dirty from last occupants. For first time visitors no useful info was easily available - need info like legible trail map in unit, how the door lock works, 'things-to-do' brochures - there was nothing for first time visitors. There was a wooden shelf under the TV, above the easy chair that nearly decapitated us as we sat down. No wash clothes in the bathrooms and no dish towels for the kitchen.
2023년 7월에 7박 숙박함
답변 제공: Justin 님, 2023년 8월 9일
we apologize for the inconvenience caused during your stay, we will work hard to resolve the problems caused during your stay with us. Thank you.

2/10 - 너무 별로예요

Carmen

가족 여행
별로예요: 편의 시설/서비스
To old end no good cleaning
2023년 8월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 8월 7일
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

10/10 - 훌륭해요

Jon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Enjoyed friendly staff at the swimming area.
2023년 8월에 4박 숙박함
답변 제공: Justin 님, 2023년 8월 7일
Thank you!

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태
2023년 7월에 3박 숙박함
답변 제공: Summer S. 님, 2023년 8월 2일
Thank you for taking the time to provide your feedback

2/10 - 너무 별로예요

John Boone

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Non-existent service staff for WIFI not working and our balcony being taped off and painted while we were staying there. Then they had the audacity to lie that someone would be by to take it down when I finally went into the office. Ripped it down ourselves that night and it was right back up the next morning. Worst hotel experience I've ever had.
2023년 7월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 7월 31일
Thank you for providing us this feedback.

2/10 - 너무 별로예요

Mike

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do NOT book here unless you know someone. Northstar resort show photos of buildings in their new village, but once you get there, they put you into old beaten condos. When I called, they simply said talk to Expedia, I called Expedia, they could not do anything, it is like I booked something in Russia, 0 service. The condo we got had break in marks on the front door, the bed drawers can not close, carpet is dirty, the bedrooms and baths were low n cramped. Definitely won’t stay at anything northstar again.
2023년 7월에 3박 숙박함
답변 제공: Kennedy 님, 2023년 7월 31일
Thank you for providing us this feedback.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Outside of condo needed cleaning. Cobwebs everywhere. Shower had mildew. On arrival they had weedeated and did not blow walkways off.
2023년 7월에 3박 숙박함
답변 제공: Kennedy 님, 2023년 7월 28일
Thank you for taking the time to provide us this feedback. We will work hard to correct the issues that you experienced.

8/10 - 좋아요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 7월 28일
Thank you for taking the time to provide us this feedback.

4/10 - 별로예요

Chris

2023년 7월에 4박 숙박함
답변 제공: Kennedy 님, 2023년 7월 28일
Thank you for taking the time to provide us this feedback. We will work hard to correct the issues that you experienced.

10/10 - 훌륭해요

Carletta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 7월 24일
We are glad that you enjoyed your stay! Thank you for this feedback!

10/10 - 훌륭해요

Jesus

2023년 7월에 3박 숙박함
답변 제공: Kennedy 님, 2023년 8월 13일
Thank you for this feedback!

10/10 - 훌륭해요

roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, great location at Tahoe. No air-conditioning, but with fans and cool air at night not an issue. Helpful staff at office and unit close to village. Not great was unit on third floor , no elevator and winding stairs to upstairs bedroom. window missing a screen and one shower head defective. Overall good unit.
2023년 7월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 7월 24일
We are glad that you enjoyed your stay! Thank you for this feedback!

6/10 - 괜찮아요

Walter

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Weekender
Had to read too much to find out where to check in. Should have provided a map to check in building. Also should show where the pool is on a map. Good places to eat around room. Small for price.
2023년 7월에 2박 숙박함
답변 제공: Kennedy 님, 2023년 7월 25일
Thank you for taking the time to provide us this feedback.

6/10 - 괜찮아요

Garth

가족 여행
좋아요: 청결 상태
Initially got part of the information for the property, (door code) was not given the gate code. After we did get in and unpacked another renter opened the front door with the same door code, then the desk clerk told us they put us in the wrong unit and we had to move. Grossly uncoordinated and poor communication. Location is great, but of the three condos we were in over the week, they all showed their age. Loose toiltes, poorly attached shower heads, bricks missing or loose on the stairs to/from units. Every one had an ice maker, but none were hooked up. The only thing these units have going for them is location.
2023년 7월에 3박 숙박함
답변 제공: Summer S. 님, 2023년 7월 22일
Thank you for taking the time to share your experience and I am sorry that it was not to your expectations or our standards.

2/10 - 너무 별로예요

mike

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy!
The Carpet excessively dirty, we did not feel comfortable during our stay. There was no way to make a room change. Will shop around for a better place the next time.
2023년 7월에 3박 숙박함
답변 제공: Summer S. 님, 2023년 7월 18일
Thank you for taking the time to share your feedback. I am sorry we did not meet your expections.