This is a beautiful hotel and the staff are incredibly friendly and helpful. Our luggage was lost by the airline for 2 days and they couldn't do enough to try and help us track it down and make our stay as comfortable as possible in the meantime. The island is beautiful but has clearly been impacted by COVID, we expected shops and restaurants to be in walking distance of the hotel but in reality your only choices are to eat at the hotel or travel to other nearby hotels to eat in their restaurants if you want a bit of variety. The food in the hotel is excellent, even the buffet is very good quality and plenty of choice to cater for all tastes. The hotel is very popular with families so is not ideal for couples as there is no dedicated adults only pool, meaning you don't get much peace and quiet relaxing by the main pool. The hotel could also do more to be environmentally friendly, eg installing water refill points instead of handing out hundreds of plastic bottles. Overall a lovely stay and definitely recommended if you're visiting Langkawi