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홈우드 스위트 바이 힐튼 랜싱 이스트우드 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 랜싱 이스트우드
2201 Showtime Drive, Lansing, MI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 293개 이용 후기 중 184개" "
평점 8 - 좋아요. 293개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 293개 이용 후기 중 25개" "
평점 4 - 별로예요. 293개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 293개 이용 후기 중 12개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Amber

단체 여행, 출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Breakfast was always cold and ran out of toilet paper in the hotel. Room was not very clean and linens Did not fit the bed .
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Francine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Kayte

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I have photos of what shape the hotel room was in. The fold out couch bed sheets were not changed and when we pulled it out the following came with it... a pop can scissors 3 candy bar wrappers and a light bulb. overall we did not think our room was clean at all! We will not be going back!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inside building had very nice design and decor.
2024년 2월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2024년 3월 24일
Thank you for the 5 star review!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, and nice area.
2024년 2월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2024년 3월 24일
Thank you for the perfet review!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceeded expectations
Beautiful hotel and room, great breakfast. We had adjoining rooms perfect for the family. Kitchen is a plus with small children.
2024년 2월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2024년 3월 24일
Thank you for the perfect review!

10/10 - 훌륭해요

Sammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2024년 2월 19일
Thank you for the Perfect review! We can't wait to see you again.

4/10 - 별로예요

Sarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs new management
Heres the deal. The hotel is nice, really has potential to be great. Our room wasnt very clean, we only had 2 towels for 6 guests. No sheets for the pull out sofa, and the floor was super sticky. The young man that was working was very nice and did help get us towels and cleaned the floor but the room should be stocked and ready for the guests losted on the reservation. The pool was cloidy and green so we didnt get to use that even though that was a big part of why we booked. And then bfast was supposed to go until 9:30am but thwy started tearing it down at 9am. A couple of guests walked down and seen the half bar and left. The beds were some of the worst. There were a couple points i did like, decor was nice, room set up was great, shower worked well and drained and they had 2 rolls of tp open. None extra tho. Ultimately ifthe management was better, this hotel could be great.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jessica M

2024년 2월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2024년 3월 24일
Thank you for the perfect review!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The pool was green. The bathroom in my room had some mold in the shower and rust marks on the wall behind the toilet.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Kim

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Angelee

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My daughter had an amazing time celebrating her birthday, maybe next time the pool will be open with our next stay.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jeff

2024년 1월에 1박 숙박함

8/10 - 좋아요

Dayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to great shopping and restaurants
2024년 1월에 1박 숙박함

4/10 - 별로예요

Brandy

The pool was green, I would say the breakfast was not very impressive. The bed was dirty we couldn’t find the blind to pull down so therefore it was like sleeping in the parking lot. The lights were so bright through the window. The dishwasher was full of dirty dishes that we had no clean dishes. I felt like the maid they had to continue to go down to the desk to get towels, etc.. Now for the good! The girls seem to work hard at the desk and we’re very nice, however, we left with 2 credit card bills showing 70 some dollars each when she said it would only be $72 as a whole due to all the trouble why I walked away from the desk leaving it that way I’ll never know it irritates me at this point. I’m hoping Julie will take care of the situation and make the necessary credit card changes. We shall see. The coffee was good I thank you for that.
2024년 1월에 1박 숙박함
답변 제공: Mariah Siler 님, 2024년 1월 3일
Thank you for writing a review regarding your recent stay at our hotel. We appreciate when our guests take the time to let us know how we are doing. I sincerely apologize that your dishwasher was not working correctly. I have it noted that you did call down to the desk to inform us the night you checked in and I am glad that our desk agent was able to bring you clean dishes to your room until maintenance came in the next morning. That was the only issue I have on file as being reported. I will follow up with our maintenance team regarding the dishwasher to ensure that issue has since been addressed and resolved. I will also follow up with our staff regarding the other issues you mentioned in this review, thank you for bringing them to my attention. The morning you checked out you asked to split the bill evenly with another guest in your room so that is why there were two payments showing on the receipt. If you want to call the hotel to speak about your bill, I will be more than happy to go over it with you. Again, thank you for your review and I hope you will choose to stay with us the next time your travels bring you to Lansing.

10/10 - 훌륭해요

Letisia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 29일
Thank you for staying with us and the perfect score!

4/10 - 별로예요

Jason

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very rundown. Peeling wallpaper. Ironically, had same exact room as 4 months ago & tape used for decorations of some sort then by someone else was still on the wall!! Blind broke & fell down in Bedroom at 2am & I had to sleep with the parking lot light shining in my face. Family of 4 & only 2 bath towels in the room, so had to request more multiple times.
2023년 11월에 3박 숙박함
답변 제공: Christine Gillon-AGM 님, 2023년 12월 1일
I have responded to your review left on our Hilton site as well as issuing you points for the inconvenience thank you for you review!

10/10 - 훌륭해요

bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2023년 12월 1일
Thank you for the perfect review! hopefully we can welcome you home again soon!

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favorite in the Area
We have a large family and we have repeatedly chosen to stay in a one bedroom suite here as it is the most comfortable with the most room in comparison to other hotels in the area from our experience. Also we love the location. We love the service there and the rooms. The cost is typically affordable too. Usually we enjoy breakfast at the hotel but this last time everything was cold and not much variety. Staff was also just in the kitchen not coming out to check or replensish anything so we were out of the staples like milk, cream cheese, hot water. That aside we will continue to stay here and hope these things get worked out.
2023년 10월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2023년 12월 1일
Thank you for the perfect review even with the issues you had! I have spoken with my kitchen staff and explained the importance of checking items and engaging with guests! I appreciate the positive feedback and we can't wait to welcome you home again soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 10월 5일
Thank you for this perfect score!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in town for a performance at the Wharton Center in East Lansing The hotel was a short, relatively easy drive away. Very nice property. Clean. Easy access from the Highway. I would stay here again.
2023년 10월에 1박 숙박함
답변 제공: Christine Gillon-AGM 님, 2023년 12월 1일
Thank you for the perfect review!

10/10 - 훌륭해요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms polite staff
2023년 9월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 9월 22일
Thank you so much for this review!

10/10 - 훌륭해요

Robert

출장 여행
Good location close to everything,quiet
2023년 9월에 2박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 9월 14일
Thank you so much for this perfect score, Robert. We really appreciate your buiness!

10/10 - 훌륭해요

Md

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 8월 25일
Thank you so much for leaving us this perfect score! We hope to see you again.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was nice, professional, and hotel very clean.
2023년 8월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 8월 7일
Thank you so much! So happy you enjoyed your stay.

8/10 - 좋아요

Jeffrey

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 8월 25일
Thank you for leaving us a review about your stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Joyful
Amazing
2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood 님, 2023년 7월 30일
Thank for the perfect ten!

10/10 - 훌륭해요

Caroline

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Lansing Eastwood. 님, 2023년 7월 30일
Thank you so much for this perfect score!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Josh D 님, 2023년 6월 27일
Thank you so much for this perfect score, William!

6/10 - 괜찮아요

Brandy

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
People doing burnouts in the parking lot, screaming in the parking lot- both happened around 10pm. Staff members passing out paychecks right next to the person attempting to check my family in.
2023년 6월에 1박 숙박함
답변 제공: Josh D 님, 2023년 6월 26일
We're sorry to hear that guests were being loud in the parking lot. Our quiet time begins at 10pm. While we do our best, we can't always control what's going on outside the building. We'll attempt to hand out checks more discreetly in the future.

6/10 - 괜찮아요

natalie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Great location, very nice lobby and recreation area. Was able to secure an early check in, much appreciated since we just finished a marathon run. Upon arrival, strong smell from in room dishwasher. Dishwasher full of food and dirty dishes. Attempted to run the dishwasher would not work. We called the front desk, manager came to room attempted to run the dishwasher, she was very apologetic, however dishwasher still did not run. She promised to add point to our Hilton loyalty rewards card. She also offered to move us, group of 5 of us post marathon were already relaxing and didn’t not want to pack up and move. Hopefully we will be rewarded well for tolerating the smell of of a dirty dishwasher. We did notice food smeared on room blinds, very obvious. The ice machine did not work on our floor, manager did bring ice our room. I give the manager 5 stars the housekeeping 0.
2023년 6월에 1박 숙박함
답변 제공: Josh D 님, 2023년 6월 18일
Thank you for your business and for leaving us some honest feedback. We understand how these inconsistencies and inconvenience would be annoying after a long, active day. We hope you’ll give us another try when you visit the area next time.

10/10 - 훌륭해요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about the hotel stay was excellent! I do not normally give excellent ratings in all areas but this hotel and staff from the front desk worker to the janitor to the breakfast staff everything and everyone was excellent. They deserve a 10 plus score.
2023년 6월에 1박 숙박함
답변 제공: Josh 님, 2023년 6월 4일
Thank you so much for the kind words, Andy! We appreciate you going out of your way to leave us feedback on your stay. The perfect score means a lot. Our staff works hard to make sure guests have a great experience.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to our weekend plans
2023년 6월에 1박 숙박함
답변 제공: Josh 님, 2023년 6월 4일
We’re so happy to hear you enjoy your stay!

4/10 - 별로예요

Sarah

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Tv Remote control didnt have a backing so they used blue painters tape to hold the batteries in. Super cheap and trash. Toilet ran non stop, riom smelled like cigarette smoke. Peep hole filthy.
2023년 5월에 1박 숙박함
답변 제공: Josh D. 님, 2023년 5월 29일
We're sorry you had a less than amazing experience at our hotel. These issues will definitely be addressed.

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Above and beyond
The hotel was perfect location, clean, and more than met our needs.
2023년 5월에 1박 숙박함
답변 제공: Josh D 님, 2023년 5월 21일
So happy to hear you had a great experience. We hope to see you next time you’re in town.

4/10 - 별로예요

Karen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a completely pilled, blood stained blanket to use for the sofa couch. The couch and ottoman were "chewed". The pillows were stained. On our second night a bunch of outlets did not work.
2023년 5월에 2박 숙박함
답변 제공: Josh D 님, 2023년 5월 8일
We're so sorry to hear about these troubles with your stay. It sounds like our management team was able to discuss this experience with you and handle these concerns accordingly.

6/10 - 괜찮아요

Adam

.
2023년 4월에 1박 숙박함
답변 제공: Josh D 님, 2023년 5월 4일
Thank you for providing feedback on your stay. We’re sorry we weren’t able to make this a better experience this time.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Josh D 님, 2023년 5월 21일
Thank you for this perfect score!

8/10 - 좋아요

Christina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Our stay was a wonderful experience! Everyone was very friendly, the rooms were spacious and clean, and breakfast was decent.
2023년 4월에 1박 숙박함
답변 제공: Josh D. 님, 2023년 4월 24일
Thank you so much for this review. We appreciate your business and you taking time to leave us some feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place and location in Lansing.
Great place to stay. Suite was clean. Staff was extremely helpful at night when I arrived. And, same staff member was accommodating when I had to check out early. Convenient location for the trip.
2023년 3월에 3박 숙박함
답변 제공: Josh D. 님, 2023년 4월 3일
Thank you so much for this incredible review! Our staff works really hard so feedback like this goes a long way. We thank you again and hope to see you again!

6/10 - 괜찮아요

Kirk

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Homewood 6 out of 10
Receptionist was anything but friendly, definite lack of professionalism. Zero eye contact, no friendly greeting ( barely a greeting) . Didn't state what room we were in or even direct us to the elevator. Not a big deal because we can read, but I would think that the person that checks in customers would be friendly at minimum. Homewood is a nice hotel and could do a better job finding a better personality to greet customers. She didn't address the amenities only breakfast time. Check in was fast and easy. Room was spacious and clean. Breakfast was lacking and Under prepared for the number people staying the night. Ran out of several selections 90 minutes for breakfast ended. Would probably not stay with Homewood again.
2023년 3월에 1박 숙박함
답변 제공: Josh D. 님, 2023년 4월 3일
Thank you so much for this detailed review, Kirk. We appreciate the honest feedback as well as your business. We will address this situation with our guest services agent in question and take this very seriously. We're happy to hear the rest of the stay was great and apologize for the unexpected number of late reservations that came in that weekend, causing our breakfast to be busier than expected. We hope you'll give Homewood another chance, if not our property specifically.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and very spacious rooms!
2023년 3월에 1박 숙박함
답변 제공: Josh D 님, 2023년 3월 25일
Thank you so much for the kind words, Jennifer!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Josh D 님, 2023년 2월 27일
Thank you for this perfect score!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it had lots of hot sex and quiet
2023년 1월에 1박 숙박함
답변 제공: Josh D 님, 2023년 1월 27일
LOL! We're happy to hear you were able to enjoy yourself and relax during your stay.

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Josh D 님, 2023년 1월 17일
Thank you so much for this review, Stacy. We appreciate your business as well as you taking the time to leave us a perfect score.

10/10 - 훌륭해요

BILLY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Josh D 님, 2023년 1월 9일
Thank you so much for this perfect score! We appreciate the review as well as your business.

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for an early check and arrived earlier than expected, and I was still able to check in. The staff were all helpful and friendly. The hotel always smelt clean and sanitized. This is definitely a hotel I plan on staying in the future
2022년 12월에 1박 숙박함
답변 제공: Josh D 님, 2022년 12월 12일
So happy to hear we could get you taken care of, Melissa! Thank you for your business and for taking the time to leave us this excellent feedback. Hope to see you soon!

10/10 - 훌륭해요

Grace

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice rooms with full kitchen. Comfortable beds.
2022년 12월에 1박 숙박함
답변 제공: Josh D. 님, 2022년 12월 12일
Thank you for this excellent review, Grace. We value your feedback and your business.