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컴포트 인 라고-워싱턴 DC 이스트 여행 후기

3 out of 5
컴포트 인 라고-워싱턴 DC 이스트
9421 Largo Drive West, Upper Marlboro, MD

이용 후기

6.6
평점 10 - 훌륭해요. 1006개 이용 후기 중 226개" "
평점 8 - 좋아요. 1006개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 219개" "
평점 4 - 별로예요. 1006개 이용 후기 중 154개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 165개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Gopalendu

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent size room. Window in the room was in poor shape. Decent beds. Very bad breakfast service. I see now why this place was so much lower price than comparable.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Gopalendu,Thank you for sharing your experience with us. We're glad to hear that you found the room to be a decent size and the beds comfortable. However, we apologize for the condition of the window in your room and any inconvenience it may have caused. Additionally, we're sorry to hear that you were dissatisfied with the breakfast service. We appreciate your feedback and will use it to improve our services moving forward. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kayla

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
bed bugs and dirty
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Kayla,We sincerely apologize for the discomfort you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret any inconvenience caused by the presence of bed bugs. Please know that we take reports like this very seriously, and our team will actively address and resolve the issue to prevent any future occurrences. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Emeka

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simple, clean and reasonable price. In a quiet neighborhood, with easy access to transportation and basic needs.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Emeka,Thank you very much for your stay. We're delighted to hear that you found our hotel to be simple, clean, and reasonably priced. We're glad you appreciated the quiet neighborhood and convenient access to transportation and basic amenities. Your satisfaction is our top priority, and we're pleased that we could provide you with a comfortable and convenient stay. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Janelle 님, Jonestown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff were helpful
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Janelle,Thank you for your positive feedback. We're pleased to hear that our staff was helpful during your stay. We strive to provide excellent service, and it's rewarding to know that our team made a positive impression. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

KEVIN

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I called in advance to ask for adjoining rooms with the king beds and sleeping sofas. They said that they will honor my request but at check in was told that no such option existed. There a spot lights on the property yet they don't have blackout curtains. Rooms were in definite need to maintenance and breakfast could have fresh fruit. Areas is up and coming so there is potential with this property. Staff at checkin was nice.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear KEVIN,Thank you for your stay. We apologize for any inconvenience caused by the misunderstanding regarding your room request. We will address the communication gap to ensure a smoother process in the future. Your comments about the maintenance issues and the absence of blackout curtains are duly noted, and we will work on improving these aspects promptly. We appreciate your constructive feedback regarding the breakfast options. It's encouraging to hear that the staff at check-in was nice. We hope to have the opportunity to better serve you on your future visits.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Robert

Room was booked by walk in….. No room for me or my daughter and I’ve yet to be refunded….
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Robert,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Reny

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property it self needs some remodelations . The bathroom was smelling weird . It had some cracks on the wall and pain over them like covering them up . The smell of wee starts right at the entrance of the hotel . Was there for 2 days . would not stay again . The reception guy super friendly . There were even a chicken wing right outside the elevator which was dusty and smelly .
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Reny,We apologize for the issues you encountered during your stay. We're sorry that the property did not meet your expectations, and we take your concerns seriously. Your comments about the bathroom, wall cracks, and unpleasant odors will be shared with our maintenance and housekeeping teams for immediate attention. We're glad to hear that the reception staff was friendly, but we understand that other aspects of your stay fell short. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Henry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was worth the price
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Henry,Thank you for your valuable feedback! We are pleased to hear that you found your stay worth the price. Providing excellent value for our guests is a key goal, and we are delighted that you felt your experience justified the cost. We appreciate your support and look forward to the possibility of hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Satisfied with the hotel
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Angie,Thank you for sharing your feedback! We're delighted to hear that you were satisfied with your stay at our hotel. We feel proud when we get such reviews and motivates us to serve better. We appreciate your support and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Patrice

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dump
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Patrice,We are sorry to hear that you had a negative experience. Your feedback is important to us, and we would like to learn more about the specific issues you encountered to address them appropriately. If you're willing to provide more details, please share so we can better understand your concerns and work towards improvement. We want all our guests to have a positive experience, and we apologize if we fell short during your stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Artenas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was one of the worst hotels I ever stayed in
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Artenas,We sincerely apologize for falling short of your expectations during your stay. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 - 훌륭해요

Francis

N/A
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Guest,Thank you for your 5-star rating. We appreciate your feedback, and we're pleased to know that you had a positive experience during your stay. If there are any specific aspects you'd like to highlight or share, please feel free to let us know. We hope to welcome you back in the future for another great stay.Sincerely, Hotel Manager

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hot breakfast was good. Beds/floors and furniture clean and overall room was clean and comfortable. Shower hot. Elevator and lobby a little beat up. Water closet dated.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear David,Thank you for sharing your feedback. We're glad to hear that you enjoyed the hot breakfast and found the beds, floors, furniture, and overall room to be clean and comfortable. We appreciate your observations about the elevator, lobby, and water closet, and we'll take note of these areas for potential improvements. Your input is valuable to us, and we hope to provide you with an even better experience on your next visit. We look forward to welcoming you back!Sincerely, Hotel Manager

6/10 - 괜찮아요

Anderson Rodrigues dos

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Clean Room
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel room. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Bethany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very polite and helpful. The room was clean and comfortable. The building had a few knocks but was clean everywhere and there was ample parking. Our toilet kept running water but as soon as we told the front desk it was fixed. The hotel is close to the metro station which has parking so getting in to Washington DC was simple. There are also lots of restaurants close by. I would definitely stay here again.
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Bethany,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

8/10 - 좋아요

Huriyyah 님, PLEASANTVILLE

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
A little on the older side but was in a nice area, not too far from stores or stadium.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 9일
Dear Huriyyah,Thank you for sharing your feedback. We're glad to hear that you found the hotel in a nice area and conveniently located near stores and the stadium. While the property may be on the older side, we appreciate your understanding, and we strive to provide a comfortable and pleasant stay for all our guests. We hope to welcome you back for another visit in the future. Sincerely, Hotel Manager

8/10 - 좋아요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Tamara,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

10/10 - 훌륭해요

Marie

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Marie,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Delmar

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 27일
Dear Delmar,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Kevin,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Maalik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Maalik,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

ZAINAB

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

LINDA R

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

robert

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 12월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Robert,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Michele

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Michele,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 - 좋아요

robert

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Robert,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Woke up to shower and there was no hot water. Mgmt stated that the boiler needed to be replaced and it was in progress…..until then the boiler has to continuously be reset. Needless to say the reset did not work!!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Nicole,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the lack of hot water due to ongoing boiler issues. We understand the importance of a comfortable stay and regret the disruption. Rest assured, we are actively addressing the situation to resolve the problem promptly and appreciate your understanding. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ishola

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mattresses look like some Mattresses thrown on the streets snd they pick it up and put a sheet on top. I woke up with terrrible body pain. I went to complain to the front desk young guy so rude. He was like i dont know whay to say to you that us jt. Stay away from this property
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Ishola,We are truly sorry to hear about your distressing experience at the property. That's certainly not the standard we aim to uphold. Your discomfort and the rudeness you encountered are unacceptable. Rest assured, I'll escalate your concerns to the management so they can address this matter promptly. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

6/10 - 괜찮아요

Arthur

가족 여행
좋아요: 직원 및 서비스
TV was having a problem with channels and one of the elevators broke.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Arthur,We are sorry to hear about the issues you encountered with the TV channels and the elevator during your stay. That's certainly not the experience we aim to provide. Your feedback is important, and we'll address these concerns to ensure a smoother and more enjoyable stay for our guests in the future. We hope for the opportunity to make it up to you on your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Darmise

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoke alarms going off when it was no smoking, floor smelled like smoke. No house keeping was on property. No soap to wash hands in bathroom.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Darmise,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Raymond

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 - 별로예요

brittany

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is outdated. The curtains are old and damaged. There was rust on the inside of the tub near the drainage area. The hotel needs to be remodeled. The staff was friendly and someone was constantly cleaning the surfaces and wiping down the furniture in the lounge area.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Brittany,We are glad to hear that the staff was friendly and proactive in maintaining cleanliness in the lounge area. We have taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Michelle

2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Michelle,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

Jasmine

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Garbage
Smoke alarm kept going off. It was a non smoking floor and It smelled like smoke. Beds were uncomfortable. Need renovation bad
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 21일
Dear Jasmine,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 - 좋아요

Elias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 27박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

2/10 - 너무 별로예요

brooke

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Brooke,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Avoid staying here with famil
Room ok, very old, rust on drawer handles, toilet paper holder falling out of wall but room doable. Nowhere to comfortably hang out in lobby to socialize with others. We were avoiding our room so we weren’t being loud for other guests trying to sleep. Security was very judgemental, accusing children of misbehaving when we were watching them and observing the entire time simply laughing and being kind so a little boy who was unattended at a computer. Felt like we couldn’t relax and enjoy a drink while security hanging over us meanwhile the entire hotel smells like marijuana.
2023년 11월에 1박 숙박함
답변 제공: Management team 님, 2023년 11월 21일
Dear Anonymous,Thank you for taking the time to leave your feedback about your stay.Thank you

6/10 - 괜찮아요

Donald

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Inconsistent breakfast availability. Microwaved bacon swimming in grease. Parking lot spotlights through window with no block-out blinds. Heatpump PTAC did not produce warm air.
2023년 11월에 2박 숙박함
답변 제공: Management team 님, 2023년 11월 21일
Dear Donald,Thank you for taking the time to leave your review.We greatly appreciated your feedback, while we work through our renovations.

6/10 - 괜찮아요

Carmelo

출장 여행
좋아요: 객실의 편안함
I found a beg bugs in the room and smell bad
2023년 10월에 4박 숙박함
답변 제공: Management team 님, 2023년 11월 21일
Dear Carmelo,Thank you for taking the time to leave your review, we apprciate your feedback. However we investigate this claim and found that this was not a bed bug, and it was a lady bug. This time of year you may have siting of such when the weather gets colder. Rest assured we are a clean establishment.Thank you

8/10 - 좋아요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are two front desk staff, a lady and a young man. The lady’s response to issues is great but that of the young man very bad. I guess he is not cut out for the job. The breakfast is not too great especially the scrambled eggs is too watery. There are also no Walmart or other shops around to get basic things to buy.
2023년 10월에 2박 숙박함
답변 제공: Management team 님, 2023년 11월 21일
Dear Carl,Thank you kindly for taking the time to leave your review. We have reviewed with our team your thoughts.

6/10 - 괜찮아요

Sonja

연인과의 여행
별로예요: 편의 시설/서비스
Great location to FedExField but needs updating.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Sonja,We appreciate your feedback on the convenient location of FedExField. We also acknowledge your suggestion for updates. Guest input is invaluable, and we'll consider your comments as we work towards enhancing the overall guest experience. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jose

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Management team 님, 2023년 11월 21일
Dear Jose,Thank you for taking the team.

6/10 - 괜찮아요

Danielle

좋아요: 직원 및 서비스
Went to take a shower and the hot water wasn't working. They claimed the hot water tank was being worked on. Had to take a cold shower to get ready for my event.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Danielle,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

CHARMAINE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
IT WAS VERY INVITING
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Charmaine,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

6/10 - 괜찮아요

KENYA

2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Kenya,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!!!!
Our stay here was GREAT!!! The gentleman who checked us in was great! He was super friendly and made us feel right at home. The only thing we could find wrong was the couch was not comfy in our room, but other than that everything was fantastic.
2023년 10월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Charles,Thank you for your recent stay at our property. It was a pleasure to have you stay with us. We strive to deliver an exceptional experience to all our guests. Your positive comments encourage our team. We look forward to hosting you again soon for another pleasant stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sandra

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn't as good as the picture shows
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Sandra,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

8/10 - 좋아요

Leona

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Leona,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Temika

좋아요: 청결 상태
The ice machines were all down but staff wasn’t concerned, everything else was okay. Good breakfast and clean room.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Temika,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.

8/10 - 좋아요

Juanita

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함