Dear Guest,Thank you for letting us know how you rated your recent stay.We regret that all your expectations were not met.We would certainly like to learn more about that in a private message.We look forward to the pleasure of seeing you again in the future. Kind regards,Inge Staes, General Manager

Beste Denys, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Inge Staes, General Manager

Dear Noboru,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Inge Staes, General Manager

Dear guest,Thank you for such a positive review.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.It would be our pleasure to have you return on another occasion. Very best wishes,Inge Staes, General Manager

Dear Gary, Thank you for taking the time to review your stay.We're pleased to hear that you found our rooms to your liking, with comfortable beds and a good shower. We take pride in the modern amenities we offer, such as the rainfall showerheads and the contemporary decor highlighted in our information sheet. Regarding your concerns about the breakfast and the service, we always strive for excellence and regret to hear that your experience did not meet your expectations. While we consistently receive positive feedback about our motivated team and the quality of our breakfast, we acknowledge that there is always room for improvement and will continue to work towards enhancing our guests' experiences.We hope to welcome you back soon!Best regards,Inge Staes, General Manager

Cher David,C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Au plaisir de vous revoir très prochainement,Inge Staes, General Manager

Dear Sharlene, Thank you for giving us an excellent review.We're glad to hear that you found our room cleanliness and service to meet your expectations. Our team takes great pride in maintaining a high standard for our guests. Regarding parking, we apologize for any inconvenience you may have experienced. As mentioned, we do not have a private parking lot, and while public paid parking facilities are available, we understand this may not have been entirely clear. We appreciate your feedback on this matter.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Inge Staes, General Manager

Dear Gayle, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we look forward to welcoming you back soon.Kind regards,Inge Staes, General Manager

Cher hôte,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis de lire que votre séjour en famille pour le réveillon et le nouvel an à été à la hauteur de vos attentes et que vous avez trouvé notre hôtel propre et accueillant. Il est gratifiant de savoir que le service du petit déjeuner a été impeccable et que notre salle de sport, récemment rénovée, vous a apporté satisfaction. Nous sommes également heureux que la chambre ait répondu à vos besoins d'espace pour votre famille avec 2 enfants.Au plaisir de vous accueillir à nouveau,Inge Staes, General Manager

Cher hôte,Merci pour ce retour positif.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Nous serions enchantés de vous revoir parmi nous.Bien cordialement,Inge Staes, General Manager

Cher Sardar,Nous vous remercions pour votre agréable commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vour recevoir à nouveau,Inge Staes, General Manager

Beste Arjen,Fijn dat u de tijd nam voor uw review.Het verheugt ons dat u een geslaagd verblijf bij ons had en dat ons lekker ontbijt u heeft gesmaakt. Jammer dat de kamer voor u net iets te klein was.Met vriendelijke groet,Inge Staes, General Manager

Chère Rositsa,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,Inge Staes, General Manager

Dear Maura,Thank you for such a positive review of your stay.We're delighted to hear that the room size and the comfort of the beds were to your satisfaction. It's great to know that our location provided convenient access to the train station and the charming local markets within a short walk. We appreciate your understanding regarding the slight delay at check-in; our team always strives to be as efficient as possible, even during busier times. We also hope you enjoyed the proximity to local attractions, such as the Stella Artois brewery. We look forward to welcoming you back on a future visit.Kind regards,Inge Staes, General Manager

Beste gast,Bedankt dat u even de tijd nam voor het schrijven van uw beoordeling.We zijn verheugd te horen dat u het eten prima vond, onze Gourmet Bar biedt inderdaad een selectie van lokale en internationale gerechten die gasten weten te waarderen.Het spijt ons te horen dat uw ervaring met de kamerhygiëne en de service bij het uitchecken niet voldeed aan onze hoge standaarden. We streven ernaar elke gast een vlekkeloze ervaring te bieden en zullen uw opmerkingen serieus nemen om onze service te verbeteren.We willen benadrukken dat het comfort en de netheid van onze kamers een prioriteit is, en wij bieden dagelijkse schoonmaak om dit te waarborgen. Hopelijk mogen we u in de toekomst toch nogmaals verwelkomen voor een betere ervaring.Vriendelijke groet,Inge Staes, General Manager

Beste Johan,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Hopelijk tot ziens,Inge Staes, General Manager

Sehr geehrter Gast,vielen Dank für Ihren Kommentar!Es freut uns sehr zu hören, dass Sie und Ihre Familie eine erholsame Nacht bei uns verbringen konnten und dass die Betten zu Ihrem Komfort beigetragen haben. Wir verstehen, dass die Qualität des Schlafes auf einer Europatour von großer Bedeutung ist. Wir nehmen zur Kenntnis, dass die Wartezeit beim Check-in nicht Ihren Erwartungen entsprach. Es tut uns leid, dass Sie dadurch Unannehmlichkeiten erlebt haben. Unser Ziel ist es, den Check-in-Prozess so effizient und angenehm wie möglich zu gestalten, und wir werden Ihre Rückmeldung nutzen, um unseren Service in diesem Bereich zu verbessern. Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Inge Staes, General Manager

Cher hôte,Merci pour votre commentaire.Merci de souligner le confort, la propreté et la qualité du service reçu.Au plaisir de vous accueillir pour une autre expérience de qualité,Inge Staes, General Manager

Dear Hamis, Thank you for taking the time to review your stay.We are happy to hear that you received good service from our team members. We are, however, sorry for any inconvenience; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability.We hope to welcome you back soon!Best regards,Inge Staes, General Manager

Dear Esteban,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Inge Staes, General Manager

Dear Rhian,Thank you for taking the time to share your feedback,We are truly sorry to hear about the issues you encountered in your room and with our staff. We strive to provide excellent service and comfortable accommodations for our guests, and it seems we fell short in this instance. Please rest assured that we will address these concerns with our team to ensure improvements are made. We understand the importance of having a well-stocked and prepared room, and we apologize for any inconvenience this may have caused you.We hope to see you again in the future. Kind regards,Inge Staes, General Manager

Beste Dick,Bedankt voor uw enthousiaste beoordeling!We zijn blij te horen dat u tevreden was met de netheid van de kamer, de staat van het hotel en de voorzieningen in de kamer. Ons team streeft ernaar om een comfortabele en aangename ervaring te bieden aan al onze gasten, en het is fijn om te weten dat we aan uw verwachtingen hebben voldaan.Graag tot een volgende keer!Met vriendelijke groeten,Inge Staes, General Manager

Dear Shirley, Thank you very much for this kind review.We are delighted to hear that you found our hotel clean and spacious. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We are proud to offer contemporary rooms with carpet flooring and a range of amenities, such as air conditioning, minibar, and blackout curtains, to ensure a pleasant stay.It would be our pleasure to have you return on another occasion. Very best wishes,Inge Staes, General Manager

Dear Gregory,Thank you for your review.We are thrilled to hear that our front desk team made a positive impression on you with their friendliness. Our staff is dedicated to providing exceptional service, and it's always rewarding to receive such praise from our valued guests. We're also delighted that you found the room cleanliness, hotel condition, and overall service to be top-notch. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and your feedback is a testament to their efforts.We look forward to welcoming you back on future occasions. Best wishes,Inge Staes, General Manager

Dear Jason,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Inge Staes, General Manager

Cher Hassene,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Inge Staes, General Manager

Dear Aisha,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Inge Staes, General Manager

Cher Robert,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous aimerions vous compter de nouveau parmi nos hôtes.Bien cordialement,Inge Staes, General Manager

Dear Judith,Thanks for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will return on another occasion. Best wishes,Inge Staes, General Manager

Dear Vladimir,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Inge Staes, General Manager

Değerli Misafirimiz,Otelimiz için bırakmış olduğunuz pozitif yorumununuz için teşekkür ederiz.Otelimizin sakin konumunu ve temiz odalarını beğendiğinizi duymaktan memnuniyet duyuyoruz. Ayrıca, Gourmet Bar'da sunduğumuz yerel yemekler ve Belçika biralarının keyfini çıkardığınızı öğrenmek bizi mutlu ediyor. Öte yandan, banyodaki küvet eksikliği konusundaki endişenizi anlıyoruz. Otelimizde 6 adet küvetli oda bulunmaktadır. Gelecekteki konaklamalarınızda küvetli bir oda isteğinizi dikkate alarak elimizden gelenin en iyisini yapacağız.Sizi tekrar ağırlamaktan mutluluk duyarız.SaygılarımızlaInge Staes, General Manager

Chère Yusra, Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Nous serions ravis de vous revoir parmi nous. Bien à vous,Inge Staes, General Manager

Dear Guest,Thank you for taking the time to share this feedback.We are glad to hear that you found our hotel to be clean, although we understand that there is always room for improvement. Our team strives to maintain high standards and we will continue to work on this aspect. We apologize if you felt that our team was not friendly during your stay. We pride ourselves on providing excellent customer service, and we will address this issue with them to ensure a better experience for future guests.Regarding the room amenities, we are pleased to offer a variety of features such as a minibar, tea-and-coffee maker, and a 31-inch LCD television with satellite channels. We hope that these amenities contributed to your overall comfort during your stay.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards,Inge Staes, General Manager

Hi Adeola,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again soon, Kind regards,Inge Staes, General Manager

Chère Dany,Merci pour votre évaluation.C'est une joie de prendre connaissance de vos appréciations à l'égard du confort de la chambre, la qualité du service et le bon entretien de notre hôtel.Au plaisir de vous revoir prochainement,Inge Staes, Directrice générale

Dear Guest,Thank you for taking the time to write this review.We apologize for any confusion regarding the air conditioning in your room. Our hotel does indeed have air conditioning, and we are sorry if it did not meet your expectations. We appreciate your feedback and will look into this matter to ensure that our air conditioning system is functioning properly for all guests. Please don't hesitate to contact reception with any issues or concerns you may have with your room as we are readily available to help find a solution to ensure your comfort.We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards,Inge Staes, General Manager

Beste Lambertus,Fijn dat u de tijd nam voor uw review.We zijn blij te horen dat u tevreden was met de netheid en het comfort van het bed. Het spijt ons echter dat u enkele problemen heeft ondervonden met betrekking tot de netheid van de stoelen, de douchestang en de vloerbedekking. We stellen hoge eisen aan de netheid van onze kamers en zullen uw opmerkingen delen met ons schoonmaakteam om ervoor te zorgen dat dergelijke problemen in de toekomst worden aangepakt. We hopen dat u ondanks deze problemen heeft kunnen genieten van de faciliteiten en diensten die ons hotel te bieden heeft, zoals de Gourmet Bar en de nabijheid van het historische stadscentrum van Leuven.We hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel.Met vriendelijke groet,Inge Staes, General Manager

Dear Curtis,Thank you very much for this kind review.We appreciate that you chose to stay with us and to know that your experience was enjoyable. A high rating is always a great boost for our team.We appreciate your feedback and will continue to work on improving our services to ensure a pleasant stay for all our guests. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future.Thank you once again for your review, and we look forward to your next visit.Kind regards,Inge Staes, General Manager

Estimada Sandra,Queremos agradecerle por dejarnos su favorable valoración sobre Novotel Leuven Centrum.Es muy gratificante recibir la noticia de que ha disfrutado de una grata experiencia con nosotros. Vemos por su apreciación global que su estancia ha sido positiva en general, la satisfacción de los clientes es nuestro principal objetivo, gracias por elegirnos.Esperamos su próxima visita con ilusión. ¡Hasta pronto!Inge Staes, Directora general

Dear Iain,It's a real reward to receive this high rating.We are delighted to hear that you enjoyed your stay.We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards,Inge Staes, General Manager