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스튜디오 1 모스코 호텔 & 익스텐디드 스테이 여행 후기

2.5 out of 5
스튜디오 1 모스코 호텔 & 익스텐디드 스테이
101 Baker Street, Moscow, ID

이용 후기

6.4
평점 10 - 훌륭해요. 766개 이용 후기 중 106개" "
평점 8 - 좋아요. 766개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 766개 이용 후기 중 211개" "
평점 4 - 별로예요. 766개 이용 후기 중 140개" "
평점 2 - 너무 별로예요. 766개 이용 후기 중 94개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

peter

2017년 11월에 1박 숙박함

2/10 - 너무 별로예요

Danica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night, it was not a good experience.
2023년 5월에 3박 숙박함

6/10 - 괜찮아요

Phil

2023년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Mostly Ok.
Ice maker didn't work. Coffee was usually almost empty. Staff was friendly.
2023년 6월에 1박 숙박함

4/10 - 별로예요

paul

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was filthy and shower was not clean.Wayne offered us another room we declined because we were off to work that evening and had already loaded our suitcase’s and gear.To the owners ,you may want to rethink the way you track clean rooms and dirty rooms.It ain’t hard.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Adequate accommodations, friendly staff.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Muriel

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Convenient location for me, room updated, bed comfortable. Basic amenities, reasonably priced.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Georgia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst hotel experience of my life. The room was filthy. So disgusting that I left without staying. But they charged me almost $400 anyway. Have been calling daily for a week and getting the runaround. A manager never calls me back and the staff at the front desk refuses to give me the phone number for corporate. Very disappointed in this establishment.
2023년 6월에 4박 숙박함
답변 제공: Amber M. 님, 2023년 6월 12일
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very quiet at night donut was easy to sleep. The staff were incredibly helpful during my stay.
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 - 괜찮아요

Jill 님, Tacoma

가족 여행
좋아요: 직원 및 서비스
2023년 5월에 3박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
We are incredibly grateful that you took the time out to leave us a review. If there’s anything we mayimprove upon, please let us know. Safe Travels!

2/10 - 너무 별로예요

Donelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the worst place I have ever stayed. First night we stayed was in a room that was on a maintenance hold. Lights in the bathroom weren’t even working. The next day we were moved to a new room. The shower leaked and flooded into the main room underneath the bathroom wall.
2023년 5월에 4박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

2/10 - 너무 별로예요

Vanessa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed it was old and very dirt not worth the money we spent for graduation weekend
2023년 5월에 3박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 직원 및 서비스
Staff service was prompt, friendly and welcoming. Enjoyed our three night stay. Property is a little run down and in need of additional repair. Otherwise our stay was enjoyable. Room was quiet and convenient to local shopping dining and WSU.
2023년 5월에 3박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

4/10 - 별로예요

Jeffery

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs a deep clean.
2023년 5월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
The room was basically clean, but the floor had a dirt film on it. The location was good. The hotel is older and had an odor like over use of cleaning products.
2023년 5월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
We are incredibly grateful that you took the time out to leave us a review. If there’s anything we mayimprove upon, please let us know. Safe Travels!

2/10 - 너무 별로예요

Nicholas

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

6/10 - 괜찮아요

Candus

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This is a great location, staff very helpful & nice, beds comfortable. Bathroom not clean, needs updating, overall cleanliness needs improvement. Ice machine broken. Was not worth the price.
2023년 5월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
We are incredibly grateful that you took the time out to leave us a review. If there’s anything we mayimprove upon, please let us know. Safe Travels!

8/10 - 좋아요

Wendy

좋아요: 직원 및 서비스
Physical building could use some work. Old and a ttle out of date. Staff was amazing. Amy, head housekeeper extremely friendly and accommodating. Manager went out of her way to make our stay enjoyable.
2023년 4월에 3박 숙박함
답변 제공: Amber M. 님, 2023년 5월 4일
Thank you for your valued feedback. We will share the success with our hard working staff! They strive hard to provide great service and rooms.

2/10 - 너무 별로예요

Rebecca

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very filthy
2023년 4월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 5월 4일
Thank you for letting us know we fell short on providing you with a grea experience at our facility. We will pass this along to our management team to assist our team with further training.

10/10 - 훌륭해요

Tabor

2023년 4월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 - 훌륭해요

Valerie 님, Sumner

좋아요: 청결 상태, 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 5월 30일
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room we were put into originally, the hot water in the shower wouldn’t work. So they switched me to a new room. That room, the tv kept cutting out, and the ac was broke. Staff was great and accommodating though.
2023년 4월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 4일
We are sorry to hear we fell short on providing you a great room! We will pass this along to management. Thank you for letting us know so we can better improve our guests experience.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty Moscow hotel
This place is truly disgusting and beyond run down. Way too expensive for conditions present. I wish I’d have read google reviews before booking it’s all there! Extremely dirty rooms, I was shown 3. So many problems it’s hard to list them all. The floor was filthy, hair in the bed when I pulled it back, stains on tabletops like the rooms are not cleaned just beds made and towels added. The towels and linens were stained, splatter not wiped from walls terrible water pressure and temperatures. The response from the hotel is the same on every review and clearly they change nothing! So gross! I have stayed at many older run down motels over the years but they are at least clean.
2023년 4월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 5월 4일
We are terribly sorry to hear your experience was less than favorable. We do pride ourselves on providing great customer service with clean rooms. We will take this to management and use this as a learning experience to train our staff. We are very sorry for your experience. Thank you for letting us know.

8/10 - 좋아요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 4월 4일
We are pleased to hear you stay was a success. Thank you for your valued feedback.

8/10 - 좋아요

Corinne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 4월 4일
We are pleased to hear you stay was a success. Thank you for your valued feedback.

8/10 - 좋아요

Sam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Close to restaurants
2023년 2월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 4월 4일
We are pleased to hear you stay was a success. Thank you for your valued feedback.

10/10 - 훌륭해요

Kelley

2023년 2월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for your valued feedback. We will share the successes with our team and tell them to keep up the good work!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스
Got in late. Very helpful with recommendations for food and services
2023년 1월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for your valued feedback. We will share the successes with our team and tell them to keep up the good work!

8/10 - 좋아요

Lindsay

2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

Dale

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it's lower price.
This hotel needs any sort of updating. The bed is fine but the room is older, as is the bathroom. The shower is like a locker room shower. The door would not open with the card on my first night. On my second night it was not fixed and it didn't work again. I had to wait at 10pm in the snow for the door to be fixed to work with the card. This never should have occurred.
2023년 1월에 2박 숙박함
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lindsey at the front desk was awesome!!!
2023년 1월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for your valued feedback. We will share the successes with our team and tell them to keep up the good work!

4/10 - 별로예요

Sara

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
NO HOT WATER!! Left the shower on for 30 min trying to get hot water, never came. This was also never mentioned/shared as possibility. Very dissatisfying. Also, the room was dirty - appeared clean outwardly, but the floor had clearly.not been mopped up for many uses and was disgusting. Beds are hard and linens scratchy. Not much in the way of security on room's sliding window, and very poor lighting inside of room. Overall not an enjoyable experience.
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 - 좋아요

Stanley

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Shower Problem
Only conplaint: water in shower was either cold or almost scolding hot. The lady at the front desk explainwd they were aware of the problem, had the parts to fix it, and appreciated the feed back. Identifying which room would help maintence do the repair.
2023년 1월에 1박 숙박함
답변 제공: Amber M. 님, 2023년 2월 16일
Thank you for your valued feedback. We will share the successes with our team and tell them to keep up the good work!

4/10 - 별로예요

Kathy

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need more cleaning help!
Check in was fabulous the rooms not so much. From a bathroom light that didn't work except in flashes to dirty sheets in all three rooms not a place we will stay again.
2022년 11월에 1박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

8/10 - 좋아요

Allison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 11월에 3박 숙박함

4/10 - 별로예요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The key cards never worked. We got them changed 6 times. The motel prices are gauging ($350 per night) during parents weekend at WSU. You think at those prices they could put a little effort in making the place a little nicer.
2022년 11월에 2박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

2/10 - 너무 별로예요

Rebecca Lynn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worse place I’ve ever stayed
2022년 11월에 3박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations. Again, we apologize for any inconvenience this may have caused you on your travels. Thank you for letting us know so we can continue to provide better service to our customers.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No hot water in room both days. Room wasn't very clean. Should have been a $27/night room instead of the $270 they charged on a game weekend, and even then I wouldn't have liked it.
2022년 11월에 2박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations. Again, we apologize for any inconvenience this may have caused you on your travels. Thank you for letting us know so we can continue to provide better service to our customers.

4/10 - 별로예요

Lori

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down. Everything was dated and old. Not super clean. Window was caked with black filth. No hot water. Staff knew the rooms were not cleaned, but did little to make it better.
2022년 11월에 2박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations. Again, we apologize for any inconvenience this may have caused you on your travels. Thank you for letting us know so we can continue to provide better service to our customers.

6/10 - 괜찮아요

Courtney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I’m still happy I got the hotel room
I’m still happy I got the hotel room because I felt safe in a new town, but we got a room with a connected door and you could hear everything, a group of about 4 teenage girls just giggling and yelling, very well. Had to get a new room card because they stopped working as well. The internet was great, the staff at the front desk were very nice, the hot cocoa was pretty good.
2022년 10월에 2박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 - 별로예요

Jody

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was unclean. Bedding was dirty. No second day towels. Tv remote did not work. 3 spiders in room.
답변 제공: Amber M. 님, 2022년 11월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 - 별로예요

Carrie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Limited space for two couples.
답변 제공: Amber M. 님, 2022년 11월 30일
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

4/10 - 별로예요

Julianne

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got to our room, the window screen was out of the window because the window was open to air it out. It smelled like a whole can of febreeze was used in it. There was no breakfast which I could have probably found out before hand. It was just not a very nice hotel and I felt likeI paid more than I should have.
2022년 10월에 1박 숙박함

4/10 - 별로예요

Tayler

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and bathroom were gross, the bedding was dirty, and the bed was uncomfortable.
2022년 10월에 1박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

6/10 - 괜찮아요

Yasotha aka Sharon 님, PULLMAN

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스
Friendly and helpful front desk person. Otherwise kinda rough.
2022년 10월에 1박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

4/10 - 별로예요

Duane

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They put us in a room that had no air conditioning , and also the bed was very uncomfortable , also the the fridge is very small ( the freezer was full of frost so it was hard to put anything in it ) area to hang clothes was very small , and microwave was sitting on top of the fridge and unstable , very noise from the street as well as the dogs barking outside of the room
2022년 10월에 1박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower was like trying to shower with a watering can, very low pressure. Went to grab my towel off the towel bar and it fell off the wall. Floors were dirty. Very crowded room. Lots of deferred maintenance. The only plus was the bed was fairly comfortable.
2022년 10월에 3박 숙박함
답변 제공: Amber M. 님, 2022년 11월 30일
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.