로비

엘리먼트 렉싱턴 여행 후기

3 out of 5
엘리먼트 렉싱턴
727 Marrett Road - B, Lexington, MA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 547개" "
평점 8 - 좋아요. 1000개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 102개" "
평점 4 - 별로예요. 1000개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 37개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

SangYul

가족 여행
좋아요: 청결 상태, 객실의 편안함
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

Jihyun 님, Seoul. Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So nice stay during Thanksgiving holiday. Convenient location to access everywhere. Breakfast was good and room was cosy enough to relax.
2018년 11월에 10박 숙박함
답변 제공: Karizma 님, 2019년 1월 31일
Thank you very much, we appreciate you're input. We're glad you enjoyed your holiday.

8/10 - 좋아요

CHANSEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 6박 숙박함

10/10 - 훌륭해요

HAN NA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 안락하고 좋음
조용하고 숙면이 편했음 조식이 좋았고 고속도로 출구나오면 바로있음

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편하고 깨끗하고 가성비 좋은 아파트식 호텔
부엌이 아주 잘 되어 있었고 딱 필요한 만큼 모든 것이 구비되어 있었습니다. 호화롭지는 않지만 필요를 모두 충족하는 좋은 호텔입니다. 마지막에 장애인용 방에 들어갔었는데 일반 방 보다는 침대가 덜 좋았던 것이 흠이겠습니다만 업그레이드를 해준 거여서 방 사이즈는 컸기 때문에 우리에게는 문제가 없었습니다

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were incredibly kind, check outs at 12 which is awesome and pool was great! Beautiful hotel will definitely be back
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Isaac

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Not much selection on breakfast, but we had kitchenette which I liked so we got our own food. Would like to see hard-boiled eggs & more fruit & yogurt. Pool often out of service when we stay there.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Bryan

좋아요: 청결 상태, 직원 및 서비스
Nice place in a good location for me. Very good breakfast - yogurt with granola and fresh fruit, plus sausage and eggs, muffins and pastry. Poor maintenance in room - torn shade on window; dirts above the sink in bathroom. Fairly nice otherwise.
2024년 3월에 3박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
Thank you for your feedback. We're glad to hear that you found our location convenient and enjoyed the breakfast options. However, we apologize for the maintenance issues you encountered in your room, including the torn shade and dirt above the sink. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

Jun 님, Rego Park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big room size
2024년 3월에 4박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
We're delighted to hear that you found our room size to your liking! Providing spacious accommodations is important to us, and we're glad that it contributed positively to your stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Mariana

2024년 3월에 1박 숙박함

8/10 - 좋아요

Lora 님, Greenfield

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are spacious
2024년 3월에 1박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
We're delighted to hear that you found our rooms spacious! Providing comfortable and spacious accommodations is a priority for us, and we're glad it met your expectations. If there's anything else you enjoyed about your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

8/10 - 좋아요

Tricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
Thank you for your rating! If there's anything specific you think we could improve upon to earn a higher rating next time, please feel free to share your feedback with us. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back again soon!

8/10 - 좋아요

Lilach

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It's getting a little old. Probably about time to do some renovations. The tables at the dinning area need to be replaced, the furniture in the rooms needs to be replaced, or at least re-painted. The shower head was not very good. the tiles in the bathroom a little broken...
2024년 3월에 3박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
Thank you for sharing your feedback with us. We appreciate your comments about the condition of the property and apologize for any inconvenience you experienced. We take your concerns seriously and will address them with our maintenance and renovation teams to ensure that our facilities meet the high standards expected by our guests. Your input helps us to continually improve, and we hope to have the opportunity to provide you with an enhanced experience in the future. If there's anything else you'd like to share or if you have any specific suggestions for improvement, please feel free to let us know. We value your input.

10/10 - 훌륭해요

Leighton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the convenience
2024년 3월에 1박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
We're glad to hear that you found our hotel convenient! Providing a convenient experience for our guests is always a top priority for us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!

8/10 - 좋아요

Diego

Good
2024년 3월에 1박 숙박함
답변 제공: Deidre 님, 2024년 4월 3일
Thank you for your feedback! If there's anything specific you liked about your stay or anything we can do to make your experience even better next time, please feel free to share. We're here to ensure you have a great stay with us.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스
The bed and pillows were very comfortable, but I was surprised that the bed did not have a proper mattress protecter
2024년 2월에 1박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your feedback! We're delighted to hear that you found our bed and pillows to be very comfortable. Your comfort is important to us, and we're glad we could provide a restful night's sleep. We appreciate your observation regarding the mattress protector and will ensure that this is addressed accordingly. Thank you for bringing this to our attention, and we look forward to welcoming you back for another comfortable stay in the future!

6/10 - 괜찮아요

Carol

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there are any specific areas where you feel we could improve to enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better stay in the future.

10/10 - 훌륭해요

junia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a very pleasant stay at this hotel. comfortable bed, nice space, parking near the entrance. I loved visiting this place!
2024년 1월에 1박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
We're thrilled to hear that you had a very pleasant stay at our hotel! It's fantastic to know that you found the bed comfortable, enjoyed the spaciousness of the room, and appreciated the convenience of parking near the entrance. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit soon!

8/10 - 좋아요

Terri

좋아요: 편의 시설/서비스
Location…area quiet and felt safe.
2024년 1월에 1박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
We're glad to hear that you found our location to be in a quiet and safe area. Ensuring our guests feel secure and comfortable during their stay is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back for another peaceful visit in the future!

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
excellent
2024년 1월에 1박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and accommodations is our goal, and we're thrilled that we met your expectations. We look forward to the opportunity to welcome you back for another excellent stay in the future!

6/10 - 괜찮아요

Jin

2024년 1월에 2박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there are any specific areas where you feel we could improve to enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better stay in the future.

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the natural setting. I love the warm pool.
2024년 1월에 2박 숙박함
답변 제공: Sabrina 님, 2024년 1월 16일
Thank you for your positive feedback! We're glad to hear that you love the natural setting and the warm pool. Your satisfaction is important to us, and we appreciate your rating.If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Davide

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice hotel close to the highway and 5 min distance from Minute Man Natual and Historic Park.
2023년 12월에 5박 숙박함
답변 제공: Sabrina 님, 2024년 1월 10일
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our hotel nice and conveniently located near the highway and Minute Man National Historical Park. If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Best regards

6/10 - 괜찮아요

Ysabel

2024년 1월에 2박 숙박함
답변 제공: Sabrina 님, 2024년 1월 10일
Thank you for sharing your rating. We appreciate your feedback, and if there are specific aspects or areas where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.Best regards

10/10 - 훌륭해요

jalissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sabrina 님, 2024년 1월 10일
Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. We look forward to the opportunity to welcome you back for another outstanding stay.Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Very comfortable bed. Great to have a mini-kitchen. It takes about 45-50 minutes to go downtown Boston (12 minutes by car to the parking (3 $) and after, 35 minutes by Metro).
2023년 12월에 2박 숙박함
답변 제공: Sabrina 님, 2024년 1월 10일
Thank you for sharing your positive experience! We're glad to hear that you found the bed very comfortable and appreciated the convenience of having a mini-kitchen. Your insight about the travel time to downtown Boston is helpful for future guests.If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back for another comfortable stay.Best regards

2/10 - 너무 별로예요

Christine

2023년 12월에 5박 숙박함
답변 제공: Sabrina 님, 2024년 1월 10일
I'm sorry to hear that your experience at the hotel did not meet your expectations. If there are specific details or concerns you'd like to share about your stay, please feel free to provide more information. Your feedback is valuable, and it can help address issues and improve the overall guest experience. If there's anything the hotel can do to address your concerns or if you have suggestions for improvement, you may consider sharing them directly with the hotel management.Best regards

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was nicely laid out -- with full size fridge, dishwasher, stove, and microwave -- none of which we needed, but thought they were a nice addition. The workout room is excellent and the pool very nice. We really liked the lady who was in charge of the breakfasts each morning, though she said she normally works at Aloft and was filling in for the person on holiday. She was super friendly, helpful, and full of energy. The front desk people were nice, though not out of their way friendly. On the whole we loved our 6 night stay there and would do it again. Thank you very much!
2023년 12월에 5박 숙박함
답변 제공: Sabrina 님, 2024년 1월 6일
Dear Mary,Thank you for sharing such a delightful review of your recent 6-night stay with us! We are thrilled to hear that you enjoyed the amenities in your room, including the full-size fridge, dishwasher, stove, and microwave. It's wonderful to know that these additions, while not needed, were appreciated.We're also pleased that you had positive experiences with our workout room and the pool. Your kind words about the lady in charge of breakfasts brightened our day! We're grateful for your recognition of her friendly, helpful, and energetic service.Our front desk team appreciates your feedback, and we'll certainly share your comments with them to ensure that we continue to provide exceptional service.It was our pleasure to host you, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way.All the best

6/10 - 괜찮아요

Andrianatrehina

좋아요: 직원 및 서비스
The commune area smells bad… smell dog. We don’t take the breakfast even it was included.
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2024년 1월 6일
Dear Andrianatrehina,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We take all guest comments seriously, and your input helps us make improvements.Regarding the odor in the commune area, we are actively addressing this concern to ensure a more pleasant atmosphere for our guests. Our team is working to identify and rectify the issue promptly.We also regret to hear that you chose not to take advantage of the included breakfast. We understand the importance of providing a positive dining experience, and we will review our offerings to ensure they meet the expectations of all our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2024년 1월 6일
Dear Dan,Thank you for the fantastic 5/5 rating! We're delighted to know that your experience with us met or exceeded your expectations. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.We appreciate your support and hope to have the pleasure of welcoming you back for another 5-star stay in the future!Best regards

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay soon!

8/10 - 좋아요

Tracey

좋아요: 숙박 시설 상태 및 시설
They need to fill the hand sanitizers and clean the rooms after use. Could also use some cosmetics that folks often forget -- toothbrush, hair brush, etc -- at the desk for purchase. But a good place to say. I stay there often. Not as immaculate as it used to be, but still clean.
2023년 12월에 2박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a returning guest and are pleased to hear that you continue to find our hotel to be a good place to stay. We apologize for any inconvenience caused by the hand sanitizer availability and room cleanliness issues you experienced. Your comments are important to us, and we will address them with our team to ensure improvements are made. Additionally, we will consider your suggestion regarding offering commonly forgotten toiletries for purchase at the front desk. Thank you for your valuable input, and we look forward to welcoming you back for another stay soon.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The feel of the place is nice and relaxing. Having a pool and free breakfast/parking is a big plus as is how easy it is to get to. The area is pretty quiet, but there was a fair amount of noise coming from the room upstairs this time. My first stay was far quieter. Almost like someone doing maintenance or moving. There are small examples of wear and tear in the bathroom including a leaky hot water valve in the sink, but overall, the room seems in good shape. Having breakfast until 11:00 AM would be nice. Overall, this is my new favorite place to stay when visiting the Boston area.
2023년 12월에 2박 숙박함
답변 제공: Sabrina Jannetti 님, 2023년 12월 30일
Thank you for taking the time to share your detailed feedback about your recent stay. We're thrilled to hear that you find the feel of the place nice and relaxing, and we appreciate your positive comments about our amenities such as the pool, free breakfast, and parking.We apologize for any noise disturbances from the room upstairs and the wear and tear you noticed in the bathroom. Your observations are important to us, and we will address these issues promptly to ensure a more enjoyable stay for our guests in the future.We're delighted to be your new favorite place to stay when visiting the Boston area. Your suggestion about extending breakfast hours until 11:00 AM is noted, and we'll consider ways to enhance our services based on your feedback.If there's anything specific you enjoyed or any additional suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back for another fantastic stay.

2/10 - 너무 별로예요

Zach

가족 여행
좋아요: 직원 및 서비스
Noisy and disruptive guests upstairs that we complained about multiple times until 1:30am. We had two rooms on the second floor and wish we could’ve left the property, it was really that bad. Spoke with other guests who had similar complaints on other floors. Terrible experience.
2023년 12월에 1박 숙박함
답변 제공: Sabrina Jannetti 님, 2023년 12월 30일
I am sincerely sorry to hear about the disruptive experience you had during your recent stay with us. Your comfort is of utmost importance, and it's disheartening to learn that noisy guests disrupted your stay until the early hours.I apologize for any inconvenience you experienced, and I want you to know that we take your feedback seriously. We are actively investigating the situation to prevent such occurrences in the future. Your experience does not reflect the level of service we aim to provide, and I understand how frustrating this must have been for you and your family.If there's an opportunity for us to make amends, please feel free to contact us directly. We value your feedback, and we hope to have the chance to regain your trust in the future.Thank you for bringing this matter to our attention, and I sincerely apologize for the disappointment you experienced during your stay.

6/10 - 괜찮아요

Meaghan

2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2024년 1월 16일
Thank you for sharing your rating. We appreciate your feedback. If there are specific aspects or areas where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.

10/10 - 훌륭해요

Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sabrina Jannetti 님, 2023년 12월 30일
Thank you for the perfect score! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. We look forward to the opportunity to welcome you back for another outstanding stay.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Deidre 님, 2024년 2월 19일
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay soon!

10/10 - 훌륭해요

neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 21일
Dear Neil,Thank you so much for your positive review! We're thrilled to hear you enjoyed your stay at Element Lexington. Our team works hard to provide a memorable experience, and your feedback means a lot to us. We can't wait to welcome you back for another fantastic stay!Best Regards!

10/10 - 훌륭해요

Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 21일
Dear Roger,A big thank you for your positive review! We're delighted that you enjoyed your time at Element Lexington. Your feedback is truly appreciated, and we look forward to hosting you again soon.Best!

10/10 - 훌륭해요

Pushpa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for short stay
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 21일
Dear Pushpa,Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our place nice for a short stay.If there are specific aspects of your visit that you enjoyed or if there's anything you'd like to share, please feel free to let us know. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Best regards!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Stay is good for a few days
Staff was great, breakfast was great, wifi was rarely available within my room and mold around the base border of the shower. The windows need to be changed as I can feel a draft throughout the night as the wind was blowing.
2023년 12월에 4박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff great and enjoyed the breakfast. However, we apologize for the challenges you experienced with the wifi, mold around the base of the shower, and the draft from the windows.Your comments are valuable to us, and we will certainly address these issues to ensure a better experience for our guests. If you choose to stay with us again, we'll make every effort to provide an improved and comfortable stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If you have any further concerns or specific preferences for your next visit, please feel free to let us know. Thank you for choosing our hotel.

6/10 - 괜찮아요

Marcia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Ok stay.
The rooms are a little tired but are roomy. The sheets are scratchy and old with some discoloration. They had a nice breakfast and workout room.
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
We appreciate your feedback and thank you for choosing our hotel. We're glad to hear that you found the rooms spacious and enjoyed the breakfast and workout facilities. However, we apologize for any inconvenience caused by the condition of the sheets and the overall tired appearance of the rooms.Your comments are valuable, and we will take them into consideration as we strive to make improvements. We want to ensure that our guests have a comfortable and pleasant stay. If you choose to stay with us again, we'll do our best to provide an upgraded experience. If there are specific preferences you have for your next visit, please feel free to share them with us. Thank you for bringing your concerns to our attention. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Cesar

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable, but not properly maintained.
Comfortable room and facilities. Not well maintained though. Breakfast quality can be improved.
2023년 12월에 9박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Thank you for taking the time to share your feedback. We're pleased to hear that you found the room and facilities comfortable. However, we apologize for any issues with maintenance and the breakfast quality.Your comments are important to us, and we will use them to address areas for improvement. We strive to provide a positive experience for our guests, and we appreciate your input as it helps us enhance our services.If you have any specific suggestions or details about your experience that you'd like to share, please feel free to do so. We value your input and would like to ensure that your future stays meet or exceed your expectations. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

SIMANTA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were supper helpful.
2023년 12월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
We're delighted to hear that you had a positive experience with our hotel staff! Providing excellent service and assistance is a top priority for us. If there's anything specific that stood out during your stay or any staff member you'd like to commend, please feel free to share more details.We appreciate your feedback and thank you for choosing our hotel. Should you have any future travel plans, we look forward to welcoming you back for another enjoyable stay. Safe travels!

6/10 - 괜찮아요

Gabriel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the place was OK. I did not like the need to have to request each evening that the room be cleaned the next day
2023년 11월에 7박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Thank you for taking the time to share your feedback. We appreciate your input. It's valuable for us to understand your preferences and expectations regarding housekeeping services. We strive to provide a comfortable and accommodating experience for our guests.If you have any specific suggestions or preferences regarding room cleaning or any other aspects of your stay, please feel free to share. Your feedback helps us enhance our services and make improvements where needed.We hope you had an enjoyable overall experience, and if you have any future travel plans, we would be delighted to welcome you back. Safe travels!

10/10 - 훌륭해요

Jessica

2023년 11월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Thank you for sharing your thoughts with us! Your feedback is like a personalized compass guiding us towards excellence. We truly appreciate your unique perspective.

4/10 - 별로예요

Crystal

2023년 11월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
We humbly acknowledge that we fell short of delivering the quality of service you deserve. Our team is actively reaching towards improvement, and we are implementing measures to prevent a recurrence. We appreciate your understanding and the chance to regain your trust.

10/10 - 훌륭해요

John

2023년 11월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Your feedback is the spark that ignites our improvement engine! Thanks for being the key to our growth.

10/10 - 훌륭해요

Catherine

2023년 11월에 1박 숙박함
답변 제공: Sabrina 님, 2023년 12월 18일
Thank you for taking the time to provide us with your valuable feedback. We appreciate your insights, and they will certainly contribute to our ongoing efforts to enhance our services.