Superior Apartment, 2 Bedrooms, 1 Bathroom | 전용 주방 | 대용량 냉장고, 전자레인지, 오븐, 쿡탑
예약 가능 여부 확인

130 퀸즈 게이트 아파트먼트 여행 후기

5 out of 5
130 퀸즈 게이트 아파트먼트
130 Queen's Gate, Kensington, London, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 198개 이용 후기 중 125개" "
평점 8 - 좋아요. 198개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 198개 이용 후기 중 9개" "
평점 4 - 별로예요. 198개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 198개 이용 후기 중 7개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치, 친절한 스텝, 몇가지 개선할점
근처에 지하철, 박물관, 로열 알버트홀, 하이드 파크 등이 있어서 접근성이 매우 좋습니다. 침실, 거실, 부억이 있어 매우 넓습니다. 청결하고 스텝들이 친절합니다. 한가지 흠이라면 사람들이 물을 사용하는 시간에 수압이 급격하게 떨어집니다. 머리감기 어려울 정도입니다. 그리고 하수구에서 냄새가 약간씩 있습니다. 예약전 수압 문제를 확인하시는것이 좋겠습니다.
2019년 1월에 3박 숙박함
답변 제공: Team Onethirty 님, 2019년 2월 21일
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us. we understand your concern and we will do our best to improve our services. we are looking forward to welcome you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth staying, having something to improve
I stayed at a room of deluxe. The room was so spacious and comfortable. Electric devices were working fine. Staffs were very friendly. Location is very nice for underground, museums, Royal Albert hall. The only problem was water pressure. It was too bad to take showers. I requested one of the staffs but it was not fixed. I guess the problem cannot be fixed soon because it is not a simple problem. The problem happened when some people were using water, I guess because it didn't happen in very late night or very early morning. Better check water pressure before reserving or entering rooms. And I could smell sewers. Not much but could do near from drains. Even though the hotel has something to be fixed, I can say it is worth staying.
2019년 1월에 3박 숙박함
답변 제공: Team Onethirty 님, 2019년 2월 21일
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us. we understand your concern and we will do our best to improve our services. we are looking forward to welcome you again.

8/10 - 좋아요

Eung Seo Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 4월에 4박 숙박함

2/10 - 너무 별로예요

B 님, HK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service!! All standard room=basement
The manager was really unkind. I heard all standard room =located at basement!!(what they call it lower floor)at arrival. Didn't see this info when I booked but the manager insisted they put this info on the website. The dryer wasn't working. They tried to dry ours but one clothes has shrank. No housekeeping service on Sunday.

10/10 - 훌륭해요

Frances 님, Padstow Heights

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
visitors from Sydney the property suited our needs .We had a 1 bedroom on the 3rd floor ,spacious ,kitchenette was handy with cereal ,tea coffee provided .Nice touch .Washer/dryer with pods for washing .Hairdryer was amazing for thick hair .The location was very good close to transport all around .Restaurants ,cafes nearby .Staff were excellent & very helpful . thank you .
2024년 4월에 3박 숙박함

4/10 - 별로예요

Ronald 님, Eagle

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great/Helpful staff and good location near the London Underground/walk to Hyde Park, Museums, etc. However all furnishings were dirty/worn out and the beds were hard and uncomfortable. We packed light and planned to use the in room washer/dryer - but the dryer did not work well and it took over 2 hours to dry a small load. Additionally, the fan in the bathroom did not work and if we opened the door to let the steam out it set off some kind of alarm resulting in a phone call or knock on the door from hotel staff. Finally, there was LOUD noise (yelling, banging, stomping, music blasting, etc.) most nights until 1:00am or 2:00am. Not really sure but it seemed to come from other hotel guests either above us or in the courtyard below. We would not recommend this hotel and we certainly expected more for the price.
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Guest,Thank you for bringing your experience to our attention. Please accept our sincere apologies for what occurred as we failed to meet your expectations as well as our own standards of service at 130 Queen's Gate Apartments.We are currently investigating the source of the noise as we have in house zero-noise policy to ensure the comfort of our guests. Your frustration is apparent in your review, and we hope you will give us an opportunity to turn things around and render you perfect hospitality the next time around.Thank you for your feedback; positive or negative it is a tool for improvement.King Regards, Management Team

10/10 - 훌륭해요

hattan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 26일
Dear Guest,Thank you for your feedback and good rating for us; we are delighted you had such a wonderful stay. We are excited for your future plans to return. We look forward to welcoming you back.Kind Regards, Management Team

10/10 - 훌륭해요

Kenneth 님, St George

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Great apartment. Very clean.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Guest,Thank you for the wonderful feedback! We are delighted to have provided you a luxury stay; we hope you will be back soon.Kind Regards, Management Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 3박 숙박함

8/10 - 좋아요

Bonnie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel apartment is it walking distance to the natural history, Museum, Victorian and I’ll be museums and other London attractions. Restaurant and shopping close by.
2023년 11월에 3박 숙박함
답변 제공: Kehinda 님, 2023년 11월 15일
Dear Bonnie,Thank you for staying with us and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 - 훌륭해요

Junko

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place in London
Always come back here
2023년 10월에 7박 숙박함
답변 제공: Kehinda 님, 2023년 11월 15일
Dear Junko,Thank you for your review. I look forward to welcoming you back.Best,Kehinda WSite Operations Manager

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was an apartment. Fully fitted kitchen, w/d combination, large living room, spa tub/shower, large bedroom with plenty of stirage
2023년 10월에 5박 숙박함
답변 제공: Kehinda 님, 2023년 11월 15일
Dear Kelli,Thank you for staying with us. We are delighted you enjoyed your stay and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 - 훌륭해요

Hatim

가족 여행
좋아요: 청결 상태, 객실의 편안함
All good i liked the place .
2023년 8월에 22박 숙박함
답변 제공: Kehinda 님, 2023년 9월 4일
Dear Hatim,Thank you for your review and for staying with us; I am delighted you enjoyed your stay with us. We look forward to welcoming you back.Best Regards,Kehinda WSite Operations Manager

8/10 - 좋아요

Veli Ozan

가족 여행
별로예요: 청결 상태
Good location but needs more care
The hotel is at great loacation. Needs more cleaning and maintenance. We experienced some electrical problem. Also the windows were terribly dirty!
2023년 6월에 4박 숙박함
답변 제공: Kehinda 님, 2023년 6월 29일
Dear Veli,Thank you for your review. I am sorry to read about your disappointment regarding the maintenance issue experience. Our maintenance team has attended to and resolved the concern. As to the external windows, I am awaiting an external contractor, subject to the dates available, to get the cleaning done, and while this is outside my control, I'm doing all I can to expedite the process. In the meantime, I hope this will not deter you from returning and that other parts of your stay were enjoyable, with the chance to enjoy the new sofa chairs within the apartment.Thank you once again for choosing to stay with us. Best Regards,Kehinda WSite Operations Manager

10/10 - 훌륭해요

Carol

2023년 5월에 3박 숙박함
답변 제공: Kehinda 님, 2023년 6월 1일
Dear Carol,Many thanks for your review. We hope to see you soon.Best Regards,Kehinda WSite Operations Manager

4/10 - 별로예요

hamad

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
misleading option based on the wrong pictures. apartment condition was bad. cleaning was limited to 3 days a week. some of the staff did not want to inform me that i can pay extra and get more cleaning. some of the staff were nice but one lady was rude and not helpful
2023년 5월에 14박 숙박함
답변 제공: Kehinda 님, 2023년 5월 30일
Dear Hamad,Thank you for your review and feedback. I am sorry to hear about the photos advertised. The head office manages such was informed. The cleaning information is readily available and announced this way on our website. Regarding paying for extra cleaning service, please accept my apologies for any confusion or misunderstanding this may have caused. I am addressing this with the team. I will also handle your comments, as this is out of character regarding the staff in question.We hope to welcome you back shortly. I assure you will be taken care of.Best Regards,kehinda WSite Operation Manager

10/10 - 훌륭해요

Fred Arne

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Kehinda 님, 2023년 5월 4일
Dear Fred,Thank you for staying with us. We hope to welcome you back soon. Best Regards,Kehinda WSite Operations Manager

6/10 - 괜찮아요

Mohammed 님, Vancouver

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This used to be a very comfortable and safe option for families but for some reason they stoped upgrading their furniture. Even the executive apartment is decaying and the furniture got old. Change your furniture. Keep up with the competition. Create a value equivalent to your expensive rates
2023년 4월에 1박 숙박함
답변 제공: Kehinda 님, 2023년 5월 4일
Dear Mohammed,Thank you for your review. I am sorry to read about your disappointment regarding the furniture. Your feedback will also be shared with the head office. Rightly so, while a complete refurbishment is not taking place, we are actively redecorating and replacing any wear and tear furnishing within the apartments, which will occur over time. Thank you once again for choosing to stay with us. I hope to welcome you back soon.Best Regards,Kehinda WSite Operations Manager

10/10 - 훌륭해요

bruno

2023년 4월에 7박 숙박함
답변 제공: Kehinda 님, 2023년 5월 4일
Dear Bruno,Thank you for staying with us. We hope to welcome you back soon. Best Regards,Kehinda WSite Operations Manager

10/10 - 훌륭해요

??

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 5박 숙박함

6/10 - 괜찮아요

Simon

별로예요: 청결 상태, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

DELPHINE

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location Very safe area Large apartment with great facilities Great communication with the hotel staff always ready to help Only tiny improvement would be the bathroom robes that were quite old and would need to be replaced
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay!

6/10 - 괜찮아요

Simon

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The location is really good, but the apartments are tatty and worn, especially as you're paying a premium price.

2/10 - 너무 별로예요

DESMOND SY

2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Ian

답변 제공: Kehinda 님, 2023년 11월 15일
Dear Ian,Many Thanks for rating us. We hope to see you again.Best,Kehinda WSite Operations Manager

10/10 - 훌륭해요

DANIELLE

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous! Staff excellent and attentive. Location superb. Will be staying again.

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태
Great location spacious apartments reasonable prices 3 times a week how's cleaning 24 hour front desk service. Matthew in particular was great
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Yong Beom

2022년 10월에 7박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic
2022년 10월에 7박 숙박함

8/10 - 좋아요

Stephen 님, Toronto

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bedroom/sitting area in studio apartment somewhat crowded for two adults. Otherwise, apartment was fine.
2022년 10월에 8박 숙박함

10/10 - 훌륭해요

ROBERT

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay for a family. Great location with restaurants, grocery, coffee shop and Underground station all very close. Beautiful walking neighborhood. Staff was very friendly and helpful. Rooms were spacious for our family of 4. It was very nice having the kitchen and separate living room and we never heard any noise from other rooms/hallway. The only thing is book enough beds for your party. The rollaway bed is not great and was very uncomfortable for a 12-year-old. Maybe a very small child can get away with it.
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

Lars Petter

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

Shirley

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The apartment was large and spacious with a full stove, dishwasher and washing machine. There was lots of cupboard and wardrobe space and a large selection of tv channels. The fabric on the couch, chairs and cushions was slightly shabby and needs replacing but the apartment suited us very well for a 4 week stay. The reception staff, particularly Virgil, were very pleasant, helpful and went out of their way to help.
2022년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Don't have to high expectations
It's a really good location in South Kensington, in a beautiful building. We did get an apartment on 4th floor with a nice balcony but it smelled of smoke when we arrived at midnight. We had to have the balcony door open all night, the curtains still smelled. Also the apartment could need a refreshing touch, fixing the broken things in the bathroom/shower, change the carpet that sounds like it is made of plastic. I might just have had high expectations of the place from their website and the price but got a bit disappointed. We had a nice stay in London all together.
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 객실의 편안함
2022년 6월에 7박 숙박함

8/10 - 좋아요

omar

가족 여행
좋아요: 청결 상태
Good location. Near major museums and lots of dining options. In an upper class area. Propert is older. Housekeeping is not daily which we weren't aware of. So that was a bummer. In one of washrooms the sink drain was missing. Soaps very small and at one point we were told only first day the soap was complimentary but later they updated their file and all was ok. Very friendly front desk
2022년 6월에 7박 숙박함

6/10 - 괜찮아요

Cristiane

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The apartment has a good size and is clean and quiet, the staff was polite and helpful, and the neighborhood is really great. Restaurants, cafes and the subway are close. However it is extremely dated and the view is beyond disappointing. If what you are looking for is a great experience this is not your place. If you don’t care much about the stay, this is a good option.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Jesper

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Dorit

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a studio that was spacious and enabled both of us to work. The front desk people were, all of them, friendly, welcoming and helpful. The place is superbly located, next to the Natural History Museum, but in a surprisingly quiet street. There were a lot of restaurants and pubs within walking distance, not to mention supermarkets and such. Would definitely stay there again.
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Hisham

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing helpful and cheerful staff. Excellent location with good transport access and plenty of dining and shopping around. Spacious flat with all basic needs in a very good condition. Very clean and prompt services if needed 24/7. Safe with high security and excellent covid precaution measures.
2021년 12월에 21박 숙박함

10/10 - 훌륭해요

Jennipher

좋아요: 청결 상태, 객실의 편안함
It was a very pleasant experience would stay again
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Juliana

2021년 10월에 8박 숙박함

10/10 - 훌륭해요

Katherine

단체 여행
좋아요: 청결 상태, 객실의 편안함
We go back again and again
2021년 9월에 10박 숙박함

10/10 - 훌륭해요

Jim 님, Gilford

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in excellent location. Comfortable. Clean. The staff are by far the best I have seen; incredibly proactive, quick to respond with solutions and very courteous and friendly.
2021년 8월에 14박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
On arrival the first appartment was completely different to the description on Expedia. I was moved to another appartment after complaining, this was also a different appartment in comparison to the photos but bigger than the first appartment. I was told this is the same appartment booked just different style. The host informed me that he will come back to me the following day of moving me into a better appartment but this did not happen and was never passed on to the next staff. While I was in the appartment I noticed a blanket that had a very bad odour smell, the appartment was very dusty, dirty and unhygienic. There was stool stain on the side of the toilet and there was no cleaning products provided so I could not even remove it myself. The air conditioning and the heating was not functioning correctly I informed the receptionist and I was being told someone will come out the next day but nobody ever did. I asked for a fan and I was told to leave the windows open and I then experienced bugs crawling and flying in I was starting to feel very uncomfortable and I also had enough of making complaints. The washing machine was also not working which damaged my clothes but the host tried to blame this on me and then took my clothes for laundry service for the inconvenience. The curtains were dirty and stained and the bed was defect but this was also denied by the host stating it is the style.
2021년 8월에 9박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

Taija

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very friendly front desk staff! Did everything to make us feel welcome!
2021년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 10월에 18박 숙박함