외관

힐튼 런던 카나리 와프 여행 후기

4 out of 5
힐튼 런던 카나리 와프
South Quay, Marsh Wall, London, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1012개 이용 후기 중 715개" "
평점 8 - 좋아요. 1012개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 55개" "
평점 4 - 별로예요. 1012개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 16개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

sunkyung

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Arty 님, 2023년 7월 29일
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback. Kindest Regards.

10/10 - 훌륭해요

Sungwook

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Restaurant service
The service was good overall. I like the manager of the restaurant. His name was Jorge. He was fantastic and very friendly. He memorized our room numbers! The other employees who were working under Jorge did not seem to be that trained well. They were slow to notice that there were new customers sitting on the table waiting to be served.
2021년 9월에 11박 숙박함

10/10 - 훌륭해요

namyoul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별 다섯개 드릴게요~^^
위치, 룸컨디션, 서비스 모두 만족할만한 곳입니다~^^
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
적극 추천
직원들은 매우 친절했고, 시설 또한 깨끗하고 좋았음. 도보 5분 거리에 역이 있어서 교통도 편리함.
2019년 8월에 9박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
룸 업그레이드를 포함하여 조식 등 최고의 호텔이었음.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

Dominic

My view was very disappointing, I was hoping for a view over the water but instead I had a building site to look at, I wasn’t made aware of this.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I’ve visited here with my son. He absolutely loves the location, the helpful and attentive staff and hotel’s quiet class from the breakfast area to chilling with me in the bar area. The manager and staff deserve particular praise. They could not have been more helpful and attentive to us … and I have a 12 year old who asks a lot of questions! Helpful staff and brilliant housekeeping. You couldn’t ask for more. Well done Hilton team at Canary Wharf. We will be back!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Marianne Pilgaard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at the Hilton Hotel, which is a place where you can come home late and still get hot brownie with icecream and tea brought to your room! What is not to love? We also forgot an English plug, but were able to borrow one from the Hotel. Lovely spacious rooms. Private. Neat and clean. We will be back!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Heng Qing-Quo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was so well received by the counter staffs that I felt at home almost right away. The level of service is what makes me want to come right back! The most amazing thing was that my 14 hour flight took quite a toll on me and I was visiblly worn out. I was checked in before my 3pm time. I'm so grateful and happy as the staff noticed and took painstaking efforts to help. I WILL DEFINITELY STAY GERE the next time I'm back in London!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Anthi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful all round!
2024년 5월에 1박 숙박함

8/10 - 좋아요

Vito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the spacious and modern rooms
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Manuela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had booked two adjacent rooms for our family of five. Check in was easy and we even got offered a complimentary glass of prosecco. Beds were comfy and the breakfast buffet offered plenty of options for all our tastes.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Oleg

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was good. Nothing to complain about.
2024년 4월에 3박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Oleg,Thank you for your high score. We are glad that you have enjoyed your stay with us and we hope to improve so we can make it 5 next time.Thank youBest regardsHotel management

10/10 - 훌륭해요

JOSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time in London, but my first stay in Canary Wharf. Great area to walk around, safe, plenty of restaurant and shopping options nearby. Our room was huge and comfortable, sound proofing windows, check-in and out was fast and simple. Will definitely consider this option for future stays.
2024년 5월에 1박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Jose,Thank you for staying with us and thank you for giving us such a high score. We are glad that you have enjoyed your stay with us and the surrounding area also. we hope to accommodate you at very near future.Thank youBest regardsHotel management

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there for a weekend with my nephew who had never been to london before. He loved it and the hotel was a huge part of that. The staff were lovely, attentive and couldn't do enough for you.
2024년 5월에 3박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Maggie,Thank you for the lovely review. We are glad that you have enjoyed the time with your nephew here with us.We hope to accommodate you very soon.Thank youBest regardsHotel Management

10/10 - 훌륭해요

Sharon

연인과의 여행
Our room was as large as an American Hilton room. The staff was very professional and the breakfast choices were fantastic. Great location, too.
2024년 5월에 4박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Sharon,Thank you for your very positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management

10/10 - 훌륭해요

KIN SANG KEVIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoy the stay in Canary Wharf Hilton
2024년 4월에 11박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Kin,Thank you for your positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management

6/10 - 괜찮아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property but annoyed that I cannot get Hilton points due to booking thru Expedia. Also emails did not come through about quick check in from Expedia and had to wait to check in with no details about me shared
2024년 4월에 1박 숙박함
답변 제공: kristyna 님, 2024년 5월 13일
Dear Aaron,Thank you for sharing your experience with us. As the valued Hilton member we recommend to book directly with us rather than through the third party, in order to earn points. That way also you will receive the invoice right away to your email address. We hope to see you soon.Thank youBest regardsHotel management

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a good stay without any issue.
2024년 4월에 1박 숙박함
답변 제공: kristyna 님, 2024년 4월 28일
Dear Paul,Thank you for giving us such a high score. We are glad that we were able to make your stay pleasant and comfortable.We hope to see you soon.Thank youBest regardsFront of House

8/10 - 좋아요

Queen Esther

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception staff and concierge were exceptional. Friendly, helpful and made us feel special. A truly lovely stay, will be back.
2024년 4월에 1박 숙박함
답변 제공: kristyna 님, 2024년 4월 27일
Dear Patricia,Thank you very much for such a lovely feedback. We are glad that you have had such a pleasant stay with us and we are definitely looking forward to having you stay with us in the near future.Thank youBest regardsFront of House

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter was running the London Marathon so it was nice for her to soak in the bath afterwards. The room was a good size and it had a fridge which was useful.
2024년 4월에 2박 숙박함
답변 제공: kristyna 님, 2024년 4월 27일
Dear Caroline,Thank you for taking the time and writing such a lovely review. We are happy to hear that you had such an amazing time with us. We hope to see you very soon.Thank youBest regards

10/10 - 훌륭해요

JAMES

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic breakfast. Great room. Very helpful and firndly staff.
2024년 4월에 2박 숙박함
답변 제공: kristyna 님, 2024년 4월 19일
Dear James,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 - 훌륭해요

R.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: kristyna 님, 2024년 4월 19일
Dear R,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

6/10 - 괜찮아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: kristyna 님, 2024년 4월 13일
Dear Matthew,Thank you for staying with us. We hope that we can do better on your next stay.We hope to see you very soon.Thank youBest regardsHotel Management

10/10 - 훌륭해요

Carsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was ready when we arrived early. Very nice and helpful staff. Easy check- in and check-out. The hotel is located only 5 minutes from the tube station. With the Jubilee Line it is only a short ride to different sightseeing places. The Elizabeth Line is a direct connection to Heathrow Airport. This is a very good hotel for a city trip to London with the family.
2024년 4월에 4박 숙박함
답변 제공: p 님, 2024년 4월 9일
Dear Carsten, Thank you for taking your time to provide us with your feedback. We are glad to hear you enjoyed your stay with us from check-in to check-out and our staffs have been helpful throughout your stay. Location of the hotel was convenient for your stay and travelling was easy. We will share your positive feedback with our team members. Hope to see you again at Hilton Canary Wharf. Kind regards, Pratik GRM

8/10 - 좋아요

Mark

It was nice. Quick tube ride to most places
2024년 3월에 3박 숙박함
답변 제공: kristyna 님, 2024년 4월 13일
Dear Mark,we are glad that you have enjoyed the stay with us and the location.We hope to see you very soon.Thank youHotel Management

8/10 - 좋아요

Bettina

좋아요: 청결 상태, 직원 및 서비스
Good
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 4월 1일
Dear Bettina,Thank you for giving us such a high score.We hope to impress you more next time to get the 5.Thank youBest regardsHotel management

10/10 - 훌륭해요

Philip

2024년 3월에 1박 숙박함
답변 제공: krisrtyna 님, 2024년 4월 19일
Dear Phillip,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time we have stayed at this hotel. Close to the O2 so perfect for our needs. The room was clean and offered everything we needed. Bed a little uncomfortable but we are spoiled by our Tempur mattress bed.
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 4월 1일
Dear Simon,Thank you for taking your time to submit the review. We are happy to hear that you enjoyed your stay with us.We will pass the positive feedback to our housekeeping department. We are sorry to hear about the bed condition.We hope to accommodate you vey soon.Thank youBest regardsHotel management

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great hotel and perfect location for the O2 arena which was just one stop on the tube.
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 29일
Dear Maria,Thank you for giving us such a high score.We are glad that you have enjoyed your stay with us and we hope yo see you very soon.Best regardsHotel Management

6/10 - 괜찮아요

Katie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
I made a booking for two double rooms and requested adjacent rooms as we were travelling with teens and a family room is no longer suitable. This was also repeated by telephone a week before travel. I was told that rooms couldn't be assigned until the day, but they would do everything possible to fulfill my request, so I was disappointed when we checked in that we weren't even on the same floor and also told there was nothing they could do. After a continued conversation, the check in team actually were able to move us to the same floor and then found us two rooms together. Quite the turnaround from 'nothing they could do'. I do have to wonder if the hotel really did 'everything possible' to help me as promised. An unnecessary annoyance at the start of our stay unfortunately.
2024년 3월에 1박 숙박함
답변 제공: P 님, 2024년 3월 25일
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM

10/10 - 훌륭해요

Mandy

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 28일
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management

10/10 - 훌륭해요

LEE 님, Botolph Claydon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 22일
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Maryam at the hotel reception was professional, friendly and checked us in very quickly. Thank you.
2024년 3월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna

8/10 - 좋아요

christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for docklands and the staff were friendly!
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff & lovely interesting area
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna

10/10 - 훌륭해요

Michael

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location for visiting the o2.
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna

8/10 - 좋아요

Shaun 님, Winkfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy for 02, comfortable beds, lovely reception staff
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna

10/10 - 훌륭해요

Adele

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it.
Loved it. Staff were very friendly and nothing was too much trouble for them. Room was huge, modern and lovely and clean. Breakfast was plentiful, fresh, tasty and really well organised. Would definitely recommend to others and stay there again.
2024년 2월에 2박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Adele,We are glad to hear that you found our staff friendly and accommodating. This is exactly what we strive for. We always try to exceed ours guests experience. We hope to see you very soon.Best regardsKristyna

10/10 - 훌륭해요

Esther

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic stay!
We had a fabulous stay which started with a complimentary glass of fizz! The room was spacious & very comfortable with some lovely special touches. The breafast was delicious with a fabulous selection of food on offer. All the staff were extremely friendly and helpful. We had not visited Canary Wharf before but were pleasantly surprised at how much there was to do. We stayed in Canary wharf as we were going to Abba Voyage, which was amazing! We'll be back.
2024년 2월에 1박 숙박함
답변 제공: k 님, 2024년 3월 10일
Dear Esther,We are delighted to hear that you have had a great time while staying at our property. We are happy to hear that you enjoyed your Abba Voyage event and we hope to see you very soon.Best regardsKristyna

10/10 - 훌륭해요

Kyle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant hotel friendly staff and great walking distance for the tube for the jubilee line to get to the O2 which was only one stop definitely would recommend
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found our room in this hotel spacious and clean. Staff were really friendly with a welcome glass of Prosecco and a chocolate as it was Valentine’s Day - a nice little touch!
2024년 2월에 1박 숙박함
답변 제공: kristyna 님, 2024년 3월 10일
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna

10/10 - 훌륭해요

steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Henry 님, 2024년 2월 13일
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was brilliant and made are stay here was wonderful.
2024년 2월에 2박 숙박함
답변 제공: Henry 님, 2024년 2월 13일
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Long queue at reception when we arrived, but staff were working the queue very well and it was not too long a delay at all, despite the sudden rush of people all at once. The breakfast was excellent, room very clean and comfortable. Thank you.
2024년 1월에 1박 숙박함
답변 제공: Henry 님, 2024년 2월 13일
Dear Rob, Thank you for taking the time to share your feedback with us. We're thrilled to hear that despite the long queue at reception upon your arrival, our staff were able to manage it efficiently and ensure that your wait was kept to a minimum. Providing prompt and attentive service, especially during busy periods, is a priority for us, and we're glad to hear that our team's efforts were appreciated.We're also delighted that you enjoyed the excellent breakfast and found your room to be clean and comfortable. Your satisfaction with our amenities and services is our ultimate goal, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback is incredibly valuable to us, and we truly appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards, Guest relations executive

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Henry 님, 2024년 2월 13일
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!