외관

홀리데이 인 호텔 & 스위트 런던, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 954개 이용 후기 중 366개" "
평점 8 - 좋아요. 954개 이용 후기 중 345개" "
평점 6 - 괜찮아요. 954개 이용 후기 중 137개" "
평점 4 - 별로예요. 954개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 954개 이용 후기 중 46개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Byung-Woo

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 10월 18일
Dear Guest,Thank you for rating your stay with us. We value your input and apologize for any shortcomings during your stay. Your ratings and comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

8/10 - 좋아요

Kithaek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Mark 님, 2019년 4월 14일
Thank you for sharing your thoughts on the Holiday Inn Hotel & Suites London. I'm happy to hear that you enjoyed your stay! I also greatly appreciate that you've taken the time to fill out a guest satisfaction survey, including this review. Your feedback is important, as it helps me and my staff to ensure that all our guests receive a high-quality hotel experience. Again, thank you for your comments. I look forward to welcoming you back on your next visit to London! Mark DeVries Guest Services Manager

4/10 - 별로예요

Christopher

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property under construction-no water!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Nathan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 22일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would be nice if the rooms were a comfortable temp upon arrival....but it cooled down quickly
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 21일
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

10/10 - 훌륭해요

Shengzhi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So far so good
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 17일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

4/10 - 별로예요

TERRY

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were not cleaned!
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 14일
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you may have encountered due to the cleanliness of your room during your stay with us.Ensuring that our rooms are impeccably clean and comfortable for our guests is a top priority for us, and it is disheartening to learn that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address the issue with our housekeeping team to prevent similar occurrences in the future.We value your feedback as it helps us improve our services, and we are committed to delivering exceptional experiences to all our guests. If there is anything else we can assist you with or if you would like to provide further details about your experience, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 - 훌륭해요

Allison

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, clean and accommodating
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 14일
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at [Hotel Name]. We are delighted to hear that you had a pleasant experience and that our staff made a positive impression on you.Ensuring the comfort and satisfaction of our guests is our top priority, and we are pleased to learn that our team's dedication to cleanliness and hospitality contributed to your enjoyable stay. Your kind words will be shared with our staff as they serve as encouragement to continue delivering exceptional service.We appreciate your valuable feedback and look forward to welcoming you back for another great stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you once again for choosing [Hotel Name]. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,

8/10 - 좋아요

Mathew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 12일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Close to many yhings
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Restaurant was not good. One person working and food was not good.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on the area that you mentioned. We look forward to serving you better on your next stay.

10/10 - 훌륭해요

Renee

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

6/10 - 괜찮아요

Melissa

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 14일
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your ratings encourage us to enhance our services to provide a better experience on your next visit.

6/10 - 괜찮아요

Deborah

반려동물 동반 여행, 가족 여행
Seals in east facing windows were broke. Could not see out windows at all. High humidity in room as well
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 - 훌륭해요

Mandy

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Edwina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a little older but is a good value. The staff are incredible and extremely attentive. Aarjun at the front desk responded to all our questions and concerns, swiftly.
2024년 3월에 2박 숙박함
답변 제공: Akshay Gandhi 님, 2024년 3월 28일
Dear Edwina,Thank you for taking the time to share your positive feedback regarding your recent stay at Holiday Inn London - Ontario. We truly appreciate your valuable input.We are delighted to hear that your overall stay met your expectations. Our team works hard to ensure our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.Aarju is an integral part of our Team and delivers the positive Guest experience and we are happy that you felt the same way.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. We value your insights and use them to continually enhance the services we provide.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back for another excellent stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon.Regards,

10/10 - 훌륭해요

Trudy

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 12일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 - 좋아요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 - 훌륭해요

Jensen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We ended up getting storm stayed in London, & there was not many options for a place to stay. Thankfully we found here & the staff were so friendly & the rooms were so clean with comfortable beds!
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

10/10 - 훌륭해요

Ayaan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 - 훌륭해요

Lauren

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 8일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Denis

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not have my ihg card with me. The staff went out of their way to search the computer to find my club number on file and also provided welcome back gifts for us and our fury companion
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and welcoming. Room was nice and big (room 304) and amenties were good. Bed was comfortable. Lots of restaurants to choose from in the area. Lots of free parking.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

8/10 - 좋아요

Norma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Overall good
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A perfect location for an overnight visit to London!
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

4/10 - 별로예요

Kristen

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
After a quick google search, the bugs I found in my room appeared to be bed bugs (one found on the curtain, one on the bed). The front desk was super friendly and apologetic and switched my room instantly. I don’t think i’ll return to this location, but I do appreciate the kindness from the woman at the front desk.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

4/10 - 별로예요

Mr.

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

10/10 - 훌륭해요

Sean

2024년 2월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 - 너무 별로예요

tony

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smells like naver been clean and the next door keep partying until morning and i call the front desk 3 times and tell theme about the ppl partying and they didn't even call theme i d9nt recommend it at all
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 4월 2일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 - 훌륭해요

Ella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very kind and helpful!
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 15일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 31일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 15일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Holiday Inn and Suites 님, 2024년 1월 11일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Edward

2024년 1월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

CLARISTA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

2/10 - 너무 별로예요

Kimbrrley

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 27일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve and make sure that this is not missed on your next visit. We look forward to serving you better on your next stay.

10/10 - 훌륭해요

Daneleith

2024년 1월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 9일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 9일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 - 훌륭해요

Judith

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 31일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
customer value service
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 29일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

10/10 - 훌륭해요

ABDUL SABOUR

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 17일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 - 좋아요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 18일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good times
Came for a concert in London and always come to this hotel alot of restaurants and entertainment in the area. Always a enjoyable stay.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 18일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback! We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Ralph

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2024년 1월 31일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Rick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 8일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the futureWarm Regards,

10/10 - 훌륭해요

Gabe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good. Front desk was good. Little old but clean
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 12월 8일
Dear Guest,Thank you for sharing your feedback with us! We're pleased to hear that you had a positive experience with our front desk team and found our hotel clean.We appreciate your understanding regarding any age-related aspects of the property, and we assure you that we are committed to maintaining a clean and comfortable environment for our guests.If you have any specific suggestions or preferences for your future stays, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Warm regards

8/10 - 좋아요

Debbie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 11월 30일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 - 훌륭해요

Garrett

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 11월 30일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.

10/10 - 훌륭해요

Douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hotel appears to older building, could use a makeover
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 11월 16일
Dear Guest,Thank you for choosing our hotel and for providing feedback about your recent stay. We appreciate your honesty and want to acknowledge your observation regarding the appearance of our building.We understand the importance of maintaining a fresh and modern atmosphere for our guests, and your feedback is valuable to us. While we may not be able to change the physical structure overnight, we are committed to ongoing improvements and upgrades to enhance the overall experience for our guests.Your input is important, and if you have any specific suggestions or areas you believe could benefit from a makeover, please feel free to share them with us. We value your insights and look forward to the opportunity to provide you with an improved experience on your future visits.Thank you for your understanding and for choosing our hotel. We hope to welcome you back soon.Warm regards,

8/10 - 좋아요

Ashley

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn and Suites 님, 2023년 11월 16일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.