Another reviewer said there was no hot water. Not quite. You simply have to wait a very long time, as in I didn't have the patience to stand by the shower stall waiting.
The water is not as hot or strong as in a regular American home.
There are two water control bars. What the staff didn't tell me, until I asked, is that the left one is water into the unit, the right one is temperature, turn it towards you to raise temperature.
No lift. I counted 143 stairs plus 5 landings. A staff carried my suitcase upstairs and a staff would have helped carry it down if I had asked.
A staff turned up the radiator setting and said I might have to adjust it if it got cold. It got very cold until I clued in that the staff who makes my bed turns it down nearly every morning. I learned to check when I came in for the night.