외관
예약 가능 여부 확인

메트리즈 호텔 마이다 베일 여행 후기

3 out of 5
메트리즈 호텔 마이다 베일
Kilburn High Road,53-59, London, England

이용 후기

6.8
평점 10 - 훌륭해요. 1004개 이용 후기 중 170개" "
평점 8 - 좋아요. 1004개 이용 후기 중 363개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 232개" "
평점 4 - 별로예요. 1004개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 117개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Jiwoo

2023년 2월에 3박 숙박함
답변 제공: Maitrise Hotels 님, 2023년 2월 27일
Dear Guest,We would like to thank you dearly for the kind rating, we're glad you enjoyed your stay with us and we hope to see you again soon.Best Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location to travel all over London
Wifi log in and password constantly changing daily very inconvinient. Maybe expand continental breakfast -include eggs, sausage, ham-. good overall breakfast. Very friendly, accommadating and professional front desk personal.(Ms.N who works at front desk always had smile on her face)

10/10 - 훌륭해요

Blagoja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price was good value. Location was great s was no easy to get around.
2024년 2월에 5박 숙박함
답변 제공: Reception Team 님, 2024년 5월 2일
Thank you for your review. This will serve as great encouragement to the team.

4/10 - 별로예요

Aleksis

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant is no longer (was it ever?) part of the hotel. The room with a window is down steps past laundry and looks out at a brick wall. The flat screen TV was attached in a fairly rudimentary way to the wall. There was no tea in the room - just coffee. The bed was fine.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management Team 님, 2024년 3월 6일
Dear Aleksis, Thank you for your review. The restaurant is still very much a part of the hotel and all guests can enjoy a 15% discount off of Chaiiwala products. We had a temporary issue with our tea bag supplier due to a national shortage. This has now been fixed. In the meantime, we were offering guests open teabags (as in not individually wrapped) but these were only available at reception due to hygiene reasons. I am very sorry you were not informed about this.

2/10 - 너무 별로예요

Wyndham

2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 5월 2일
This is a disappointing score. The team will make every effort to increase this review score.

8/10 - 좋아요

Kaivan

좋아요: 청결 상태, 직원 및 서비스
Convenient
2024년 2월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for your review. We hope to welcome you back at the hotel in the future.

10/10 - 훌륭해요

Jody

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best no nonsense hotel in London. I use it for most of my stays in London.
2024년 2월에 4박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for your review. We hope to welcome you back at the hotel in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not recommend this hotel at all
The room in the basement was a nightmare to get to. There was no indication when making the booking that it was not easy to access for my elderly mother. Whilst there a customer complained about the bed sheets not having been changed which was similar of our experience. Our room was just below an air handling unit which kept starting and stopping all night making sleeping near on impossible. I do not recommend this hotel at all especially if you're elderly, have lots of bags, don't have great mobility or aren't fit
2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for your email. We have 109 bedrooms at the hotel and some are much more accessible than others. We are sorry that you were not allocated a more accessible room on this occasion as we would have happily have reallocated you otherwise.

2/10 - 너무 별로예요

Shahzaad

별로예요: 숙박 시설 상태 및 시설
Dampness in room!
The moment you walk in the room we could smell the dampness!!, bed was broken at bottom of base would not close.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for highlighting this. Since your review, we have instructed the maintenance team to fix the bed base.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern and clean hotel room, good location to tube station and also very affordable.
2024년 1월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for your review. We hope to welcome you back at the hotel in the future.

10/10 - 훌륭해요

Alizée

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfaisant mais pas chaleureux
Très bon hôtel, nous avons été très content de la chambre, propre, et confortable. Malheureusement pas assez isolé on entend tout les voisins, et l’accueil n’était pas du tout chaleureux. Les employés sont sur leur téléphone et même pas un bonjour.
2023년 12월에 5박 숙박함
답변 제공: Joseph 님, 2024년 1월 9일
Dear Alizée,Thank you for taking the time to give us feedback. I am glad you enjoyed the hotel but saddened that the welcome was not very warm. Our team use Whatsapp to communicate with the housekeeping team. I have asked the reception team to be mindful of this when a guest is checking in so that we can give a better impression next time. Wishing you a wonderful 2024. Joseph

8/10 - 좋아요

antonio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 3박 숙박함
답변 제공: Reception Team 님, 2024년 2월 20일
Thank you for your review. We hope to welcome you back at the hotel in the future.

2/10 - 너무 별로예요

Grace

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Felt so unsafe, was so dirty and a woman had access to our door and let herself in whilst we were getting ready. no point in even getting a window room as the windows are boarded off due to the area being unsafe
답변 제공: Joseph 님, 2024년 1월 3일
Dear Grace,This is disappointing to read and I apologise for the experience caused. I have spoken with the housekeeping team and reminded them to knock three times before entering a bedroom. I believe you have left some curling tongs at the hotel. Please contact us if you would like these sent back to you. Best wishes, Joseph

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Maitrise Hotel 님, 2024년 1월 3일
Thank you for taking the time to review.

6/10 - 괜찮아요

Natalie

별로예요: 객실의 편안함
Not too bad
Overall it was an ok stay, bathroom had a horrible sewer smell and there was a dirty cup on the bin in there when we got in the room and there were also hairs in the shower tray. The bed wasn’t very comfortable and the cushion was rock hard.
2023년 12월에 1박 숙박함
답변 제공: Joseph 님, 2024년 1월 2일
Dear Natalie, Thank you for your feedback. This has been shared with the housekeeping team and I will endeavour to ensure measures are taken to make immediate improvements. Yours sincerely, Joseph

8/10 - 좋아요

Aine

2023년 11월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2024년 1월 2일
Dear Aine, Thank you for your rating. Best wishes, The Maitrise Hotel Team

2/10 - 너무 별로예요

Marco

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Il peggior hotel dove abbiamo alloggiato... 4 stelle rubate. La prima notte bagno allagato alle tre di notte per rottura condutture... Cambio camera... Rumorosissima per via di un climatizzatore esterno che sembra un trattore... Ricambio camera... Puzza nei corridoi... Bagno scomodissimo in tutte le camere, unico asciugamano a persona... Camera mai rifatta per via della cattiva organizzazione dello staff... Prese assenti vicino ai comodini. Una notte suona l'allarme antincendio all'una di notte senza motivo e la mattina seguente niente acqua calda... Personale NON poliglotta come vantato dall'hotel... Pulizia generale scarsa. Unico pro la posizione, vicino ai mezzi e ai servizi generali... Esperienza da incubo.
2023년 11월에 4박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 15일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards, Maitrise Hotel

6/10 - 괜찮아요

Malcolm 님, Tostedt

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Das Hotel sah auf den Fotos sehr gut aus,dass wars aber auch schon. Unebenheiten unter dem Teppich im Flur so dass man fast fällt.Im Badezimmer blätterte die Farbe an Türrahmen und der Decke ab.Das Silikon in der Dusche war teilweise schimmelig. Es gab keine WC Bürste. Das Fenster des Zimmers war mit einer äußeren Scheibe die sich nur schwer hochschieben ließ, und einer inneren Scheibe die sich kaum zur Seite schieben ließ.Das Holz der Fenster war durch die Feuchtigkeit schimmelig. Das Bettzeug war zwar sauber,wenn man allerdings den Bezug geöffnet hat war das Bettzeug darin schmuddelig gelb von Schweiß. Die Dame die uns eingecheckt hat war sehr nett,aber wiederkommen werden wir trotzdem nicht.
2023년 11월에 5박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 15일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards, Maitrise Hotel

4/10 - 별로예요

Kaisha

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was disappointing, three pillows on a double bed then told there are no extra pillows. Sink was blocked and when I reported it I was told that the maintenance guy would be there later on?! Hotel room was smelly and smelt like drains. It appeared that staff are aware of the low budget dirty hotel however they were polite and accommodating.
2023년 11월에 2박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 15일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards, Maitrise Hotel

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
night 1 no air conditioning & no hot water either, Day 2 moved us to another room which was smaller , complained and was finally granted another more compatible room.
2023년 10월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 5일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you

6/10 - 괜찮아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 5일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

2/10 - 너무 별로예요

Kayah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID AT ALL COSTS
This is the 3rd time i’ve stayed here and this was by far the worst. You walk into the reception to an overwhelming smell of urine, i’m guessing there is a toilet nearby. The shower was dirty, the tv channels kept changing by itself. The bed was so hard and uncomfortable to sleep on, the tap in the bathroom was loose and felt like it was gonna fall off the counter at anytime. The receptionist who checked me in, helped herself into my room while i was undressed When i confronted the manager he was not very receptive of my concerns, said he would speak to her and walked off. I asked for a call back with an explanation which has not happened. The hotel is also not answering the phone to me.
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 11월 5일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mould
I’m sure all the rooms are not like this but ours smelt like damp mould. There was mould all around the room and window would not open to get fresh air. I attempted to email to sort this out however no reply.
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 - 별로예요

jaakko andre

2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 - 별로예요

Chris

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Wouldnt go back
The entrance to the hotel was nice and welcoming. We were on the basement floor which was dark and dreary, and very very loud. Room condition overall okay, many dings and marks in the walls and furniture. Needs a lick of paint. Walls extremely thin can hear next door make a cup of tea. Bathroom lights very dark. 2 lights did not work, one flashed like in a bloody rave. Flush very weak had to press it a few times to flush anything. Shower was nice but the shower screen did nothing and flooded the room. Mattresses are comfortable however only get one, very very thin pillow so not comfortable. During the night every night there was a constant beeping/ringing coming from outside the room somewhere, maybe above, sounded as if a fire door or something was left open so the beeping was to alarm, but it never stopped. Terrible
2023년 10월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 - 별로예요

Alicja

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was dirty, toilet seat was loose, shower tray was dirty, tower rail was very dusty, floor was uneven and a trip hazard, only two pillows on the bed for two adults, dead spider on the wall, room generally not clean, air con was not working and we were unable to open the window- Room was extremely hot at night.
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 17일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

6/10 - 괜찮아요

kerstina

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an average hotel, would call it more of.a budget hotel. Needed a bit of a tidy up, our room still had confetti from a party or something on the floor. The bedding had holes in it, bedding was more of a single quilt on a double bed. We complained twice but nothing was done.
2023년 10월에 7박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 17일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

2/10 - 너무 별로예요

Daniel

2023년 10월에 2박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 17일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

4/10 - 별로예요

Shelagh

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Not an enjoyable stay to say the least
When arriving at the hotel, i was told that my payment had already been taken out of my account. I did not authorise this, as i was intending to pay cash when i arrived. My friend and i were given two rooms, one on the fourth floor one on the 1st. Not what we wanted. The room.131 was practically impossible to find. No signs to help. My room 404 had not been cleaned properly as the shower plug was jammed (and i mean jammed) with long hair. And made me feel sick. We had a smoke alarm.go off where someone had been smoking. So all in all this was the worse experience i have had booking with your company.
2023년 10월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

8/10 - 좋아요

Jes

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 12일
Greetings,Dear Guest,Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind Regards,

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy check in and check out, for an affordable price the stay was very adequate. No frills - but I got what I expected.
2023년 10월에 2박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 6일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

6/10 - 괜찮아요

Eveliina

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 6일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards,

2/10 - 너무 별로예요

alfredo

2023년 9월에 4박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 10월 24일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 - 별로예요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is not a 4 Star Hotel. Be warned
My stay at the Maitrise was not a good experience. Firstly, when I arrived I had to wait 5-6 minutes before anyone appeared at the reception desk. When I made a comment, the young lady started to argue about the time and was insistent it was only 2 minutes. That’s not the point. I shouldn’t have to wait. On check out( 7.58am the following day) there was again no one on reception. The room I was allocated (115) was very scruffy with a lot of marks on the walls, marks on the bathroom mirror and the toilet wasn’t cleaned properly with dried urine stains on the toilet basin. The light switches by the bedside don’t work, and to switch them off you have to get out of bed, which seems to defeat the objective To add insult to injury, the full amount was taken from my credit card on the 15th September and a further £123.30 taken on the day of departure (21/9) . I have queried this second amount as it is unlawful for this payment to have been taken and Hotels.com contacted The Maiteise only to be told by the manager that it hasn’t been taken (I have illustrated the payment through my credit card bill). Overall, for the amount paid, the experience was really poor. I am not sure how the Maitrise Hotel has achieved a 4 Star status as it really doesn't represent the condition of the rooms or the service offered
2023년 9월에 2박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 9월 27일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,Maitrise Hotel

6/10 - 괜찮아요

Ramone

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Good price
The hotel was kelt very clean . the air conditioner was not very good my room was hot . also there were fleas in the room. I saw a small black bug jump from the bathroom floor and was on my chest waking up. I got bites on my throat and ears as i coverd my whole body in a track suit amd long socks and my hear was exposed. I work in pest control and just was staying to sleepmand head out early each mornong of my stay so the accompadations were perfect and the location to transit and where i needed to be in the city was ideal. The front desk was kind and and made check in and out very easy. Hotel was very clean and was very affordable.
2023년 9월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 9월 25일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,Maitrise Hotel

8/10 - 좋아요

Eija

좋아요: 객실의 편안함
Very good place for the price and location. We had a no-window room in the basement which was perfect as there was very little noise and it kept nice and cool despite outside temps being around 30 C. And the aircon worked very well too when we needed it. Location is fantastic for getting around London. Several tube stations nearby, overground just across the street and a dozen busses stopping on the street. The hotel and service isn't up to 4 stars but then neither is the price. The hotel needs little repairs here and there, cleaning is subpar and the most importantly, the wifi is broken. And in the basement there is no phone service either, so if my boyfriend wasn't so good with tech, we would've been totally screwed without any internet inside the hotel.
2023년 9월에 4박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 9월 20일
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,Maitrise Hotel

6/10 - 괜찮아요

Adam 님, Las Vegas

The location was great. The staff were helpful. There was a loud noise in my room all night. It sounded like the drains or AC unit. The noise was very loud.
2023년 9월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 9월 9일
Dear Guest,we appreciate your feedback regarding your recent stay at our hotel. we are committed to enhancing the overall guest experience. we hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate the improvements we have made based on your valuable insights.Thank you for understanding and sharing your thoughts with us.Warm Regards,Maitrise Hotel

8/10 - 좋아요

Charlotte

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 29일
Thank you for your review!!!

2/10 - 너무 별로예요

Ling

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A particular staff in the evening shift would not change the room that had problem allowing me stay at a smelly room for 5 days. If it were not the short circuit issue in the room on the last day, I wouldn’t be changed to a more airy room at the same floor. The remaining of the staff, mainly female staffs were very nice, including the cleaning ladies. However my overall stay was ruined by this evening staff who was rude and lazy.
2023년 8월에 6박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 24일
Dear guest,Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future!Kind regards,Maitrise Hotel

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 편의 시설/서비스
Hotel was average at best. Not in the best area.
2023년 8월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 10일
Thank you for your review!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Standard of the room not 4 star unfortunately.
I do feel the room was not to the standard that I would have expected from a hotel of this calibre. There were marks on most of the walls and bathroom door, the bathroom had excess limescale throughout especially in the shower cubicle, there was a big stain on the carpet as you entered the room and overall the room was lacking in cleanliness and not to the expected standard I would have expected from a 4 star establishment.
2023년 8월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 7일
Thank you for your review, we are sorry to hear the room was not up to your standards, and we have addressed this with the staff and maintenance team. Thank you for letting us know.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not the best
I accidentally booked single room for 1 person. Luckily when we got there and I was informed they had a superior king room available which was an extra £45 which was my fault. Unfortunately if this was one of their best room the others must be terrible. Very small and cramped with no way of opening any windows for some fresh air.
2023년 8월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 7일
Thank you for your review, we are sorry to hear the room was too small for you. We hope we can make it up to you in the future.

8/10 - 좋아요

Christopher

2023년 7월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 8월 2일
Thank you for your review!

10/10 - 훌륭해요

Sekou

좋아요: 청결 상태, 직원 및 서비스
Room was very clean and the property was well maintained
2023년 7월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 7월 17일
Thank you for your review!

4/10 - 별로예요

Abigail

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Do not stay here
I don't recommend this hotel. We had problem after problem. Our basic amenities could not be provided for us. We booked two rooms and the toilet was not working in one of our rooms. The staff couldn't help us get a new room our first night there. Luckily we had one functioning toilet, otherwise we would have been forced to use the toilet down in the lobby. We got a new room the second night. Sadly they put us in the basement. No upgrades, no compensation, and not even an apology for the inconvenience. The pillows in the first room were gross and smelled like sweat. We had to ask multiple times to get new pillows before someone finally helped us. Sadly our stay even ended in a bad note. They couldn't store our bags for us on our last day in London, even though it's advertised here that there is storage. We had to pay extra at a train station to have them stored instead.
2023년 7월에 2박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 7월 17일
Dear Guest,We are so sorry to hear this, and we really do apologise. Our goal is to provide a comfortable and relaxing stay with us but this has not been provided in your case. Please feel free to contact us directly to see if we can do anything to help.

4/10 - 별로예요

Ole Knut

별로예요: 객실의 편안함
Trongt, vond seng og ingen bagasjeplass
Trongt og dårleg innreidd rom med vond og upraktisk seng med skarpe kantar å slå inn i. Badet var derimot fint og med dusjkabinett. Hotellet elles heilt greitt, men for fyrste gong i London fekk eg nei på spørsmålet om å setja att bagasjen for ei stund etter utsjekking, for dei hadde så lite bagasjerom. Til alt overmål sa dei at det kunne gått om eg hadde kome tidleg om morgonen, som om ein pleier å setja inn bagasjen fleire timar før utsjekking. Nei, styr unna dette hotellet. Men restauranten (kafeen) ved sidan av, som samarbeider med hotellet, kunne by på ein god og billeg indiskinspirert variant av engelsk frukost, så stikk gjerne innom der.
2023년 7월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 7월 17일
Dear Guest,We are so sorry to hear this, and we really do apologise. Our goal is to provide a comfortable and relaxing stay with us but this has not been provided in your case. Please feel free to contact us directly to see if we can do anything to help.

2/10 - 너무 별로예요

Rick

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One member of staff was very rude to me on arrival. Hotel smells, due to being unable to open windows for fresh air. Cleaner's did not clean the room any of the days of our stay, only topped up coffee and sugar supply, and just left some clean towels on the un-made bed. Room was stuffy as unable to open window, I paid extra for a room with a window, just to find that I couldn't open it for fresh air.
2023년 7월에 3박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 7월 10일
Dear Guest,We are very sorry to hear that you did not enjoy your stay, please do not hesitate to contact us via email or by phone to discuss these points with you. Again we are very sorry for your stay, we really hope we can make it up to you.

6/10 - 괜찮아요

Christopher 님, Camperdown

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 9월 2일
Thank you for your review.

2/10 - 너무 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at your hotel Saturday 1st July room number and had the following issues. We checked in at 3.30pm to be told by reception we had to wait for our room to be ready, (which should have been ready at 2pm) When we eventually went up to the room we noticed initially only 1 pillow per person, we requested an additional pillow each at reception as we went out, which they agreed to do but upon our return at 9.30pm this request hadn't been actioned and reception was unmanned. We also had the following issues upon our return, but as mentioned previously there was no one at reception to report the issues to. 1 - Fuse Box cracked and hanging off wall (illegal) 2- Door didn't close quickly enough to meet fire regulations (illegal) 3- Shower wheels missing on runners, and runners not in groove so unable to close doors and use shower. 4- Curtains on window on different rails so didn't meet letting the light in 5- Bedside lamp missing bulb so unusable 6- No bedside table 7- cracked wall 8- Dirty and missing grout in shower and bathroom 9- Shower has limescale, not cleaned properly 10 - Dirty marks on linen. 11. Toilet door and frame rotten at base. 12. Toilet very high, was on tiptoes to use We decided not to use your restaurant in the morning as we were worried the standard would be as awful as the room. When we left again there was no manager present to report the issues too. In our opinion this hotel is not 2 star let alone 4 star advertised by yourselves and the
2023년 7월에 1박 숙박함
답변 제공: Maitrise Hotel 님, 2023년 7월 10일
Dear Guest,We are very sorry that you did not enjoy your stay, please do not hesitate to email us or contact us by phone about these issues. I can assure you that they are already being looked into.