With the full understanding that hotels in London are ridiculously expensive nowadays, we booked this hotel on price, but more so because of the area. We were familiar with the area, and it`s convenience to services such as subway and trains. When we arrived, we were early so they allowed us to leave our bags - unattented- and come back at check in time. This was greatly appreciated. Upon check-in, we discovered that our rooms (2) were in the basement. The room was dark as the window opened onto an air shaft. The room for 3 people had 5 hangers in the wardrobe, no safe, no shampoo or shower gel in the bathroom. The beds were at best flimsy and the pillows, flat as pancakes. It was stuffy as we could not leave the window open when out, remember no safe, and we had passports and other documents we did not want to leave in an unsecure place. If I was to stay here again, I would insist the our rooms be on an upper floor. Without that guarantee, I would look elsewhere.