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포인트 어 켄싱턴 올림피아 여행 후기

3.5 out of 5
포인트 어 켄싱턴 올림피아
42-48 West Cromwell Road, London, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 442개" "
평점 8 - 좋아요. 1009개 이용 후기 중 321개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 132개" "
평점 4 - 별로예요. 1009개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 41개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

jawon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원분들이 굉장히 친절하시고(1~2명빼고), 조식은 기본빵과 과일이 제일 맛있어요. 숙소 작은방은 지이인짜 작아요 ㅎㅎ 청결도는 3.5정도 되는거 같아요 그치만 저렴하게 예약했기 때문에 만족스러운 숙박이었습니다! 지하철 교통편이 매우 좋은편이에요!
2023년 9월에 4박 숙박함
답변 제공: Joanna 님, 2023년 9월 18일
Dear Jawon, Thank you for taking the time to write us a review.Our staff does their absolute best to accommodate you to the capabilities and ensure a good, comfortable stay during your visit here. Breakfast is really popular among our guests and has a variety of choices with freshly baked croissants fresh yogurts different types of fruits and lots of other things and we are delighted to hear that you liked it.Indeed the hotel is within a short walking distance from Earls Court Tube Station lot of bars, restaurants, and supermarkets nearby.Looking forward to your next stay with us.Kind regards,Joanna

10/10 - 훌륭해요

Hyunji

2023년 5월에 10박 숙박함
답변 제공: Front desk 님, 2023년 6월 7일
Dear Hyunji,Thank you for such an excellent feedbavk of our hotel.We highly appreciate it. We'd like to take a moment to thank you for staying with us and we hope to host you again in the future.Kind regards, Front desk

10/10 - 훌륭해요

KIWOONG

2023년 1월에 4박 숙박함
답변 제공: Front desk 님, 2023년 1월 20일
Dear KIWOONG, Thank you for taking the time to share your feedback. We are glad to hear that your stay was enjoyable. We look forward to hosting you again. Kind regards,Front desk

8/10 - 좋아요

Lee

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔 방이 다소 작았지만 에어컨이 있어 쾌적했다. 인근에 슈퍼가 있어서 필요한걸 쉽게 얻을 수 있었고 도보거리 earl’s court 인근에 유명 체인들이 있어 식사에 대한 옵션이 많았다. 조식은 가격이 합리적이고 규모에 비해 종류가 다양하며 사전 신청을 안하고 당일 현장에서 결재하고 이용가능했다.
2022년 7월에 5박 숙박함
답변 제공: Front desk 님, 2022년 8월 25일
Hello Lee, we really appreciate your feedback, and indeed our location is one of the hotel's strong points. We look forward to seeing you again soon.Kind regards,

10/10 - 훌륭해요

Sara Martine Amdal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fint, moderne og rent hotell i nærheten av undergrunnsbane. Lett å komme seg i rundt. God frokost. Veldig fornøyd!
2024년 5월에 2박 숙박함

8/10 - 좋아요

Ross

Bed and duvet were nice and comfy, room was clean. Noisy at night from upstairs and the road through the window.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Jade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for transport links and in walking distance to lots of places. Rooms are very small/compact but there was everything we needed for a short stay. Staff were very friendly and helpful.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great point a branch, clean and modern, lovely fresh breakfast. Staff were very pleasant and helpful. Will definitely stay here again
2024년 5월에 1박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Clare,Thank you for your excellent review.We highly appreciate your kind words about our property.We hope to see you again soon.KInd regards,Afiifa

10/10 - 훌륭해요

Joel Jakob

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff very good value for money, good breakfast, we were happy
2024년 5월에 2박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Joel,Thank you for your kind words! We're delighted to hear that you found our staff very nice and that you felt you received great value for your money. It's wonderful to know that you enjoyed our breakfast and that you were happy with your stay. We look forward to welcoming you back soon.Kind regards,Afiifa

6/10 - 괜찮아요

Majo

좋아요: 청결 상태
Tiny room
2024년 5월에 1박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Majo,Thank you for your review.Our rooms are advertised as cozy and compact providing all the essential needs for a stay in London.Kind regards,Afiifa

8/10 - 좋아요

Bertus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great little hotel near metro and close to getting around for a good price. If you dont mind the room size, which is a bit small (with my length of 1.91m the bed is too short)
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Bertus,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found our location convenient with easy access to the metro and local attractions. We take pride in offering good value for our guests and are pleased that you appreciated that. Although our rooms are cozy and compact, they are perfect for a comfortable and pleasant stay. We look forward to welcoming you back soon!Kind regards,Afiifa

6/10 - 괜찮아요

catherine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
They clean the room every 3 days So during our stay they do not take the thrash out It is notindicated on thewebsite
2024년 5월에 5박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Catherine,Thank you for your feedback. We're glad you took the time to share your experience. We apologize for any inconvenience regarding the room cleaning schedule. For your reference, it is noted on our website that we clean every 3 nights. We understand how important this information is and will ensure it is clearly communicated to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Kind regards,Afiifa

8/10 - 좋아요

Pinar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles in allem waren wir sehr zufrieden. Das Personal war sehr zuvorkommend und die Einrichtung sehr ansprechend. Das beste war die Lage und die Anbindung. Es gibt sehr viele Restaurants und Supermärkte in unmittelbarer Umgebung. Die Lage war auch sehr ruhig und schön. Man sollte Hausschuhe mitbringen und ggf. ein weiteres Handtuch, da es pro Person nur ein Badehandtuch gibt. Die Zimmer sind schon sehr klein, aber für einen Städtetrip ausreichend. Wer lange Zeit im Hotel bleiben möchte, für den ist dieses Hotel aber nichts.
2024년 5월에 4박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Pinar,Thank you for sharing your experience! We're thrilled to hear that you were very satisfied with your stay. Our team works hard to be accommodating, and we're pleased that you found our furnishings attractive. It's wonderful that you enjoyed our prime location with its many nearby restaurants and supermarkets, as well as the quiet and beautiful surroundings. We appreciate your insights about the room size and are glad it was sufficient for your city trip. We hope to welcome you back for another pleasant stay in the future!Kind regards,Afiifa

4/10 - 별로예요

Angelo 님, Padova

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
no way
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Angelo,I am sorry to hear you did not enjoy your stay. Hopefully, we can provide a better stay for you in the future.Kind regards,Afiifa

10/10 - 훌륭해요

Alessia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Zimmer waren zwar etwas klein aber völlig ausreichend. Es war sauber und das Personal war wirklich freundlich. Es hat uns an nichts gefehlt. Die U-Bahn Station ist etwa. 8-10min vom Hotel entfernt. Auf dem Weg kommt man an einigen Einkaufsmöglichkeiten vorbei.
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Alessia,Thank you for sharing your feedback with us! We're delighted to hear that you found our rooms to be completely sufficient and that cleanliness was maintained to your satisfaction. It's wonderful to know that our staff provided friendly service and that you felt well taken care of during your stay. We're also pleased that our location, with the subway station just 8-10 minutes away and shopping opportunities along the way, added convenience to your trip. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa

6/10 - 괜찮아요

Frank

별로예요: 청결 상태
Das gebuchte Zimmer habe ich nicht bekommen Das Zimmer ist so klein wenn 2 Personen sich bewegen wollen muss der eine auf Bett das man durch kommt beim WC stößt man sich den Kopf beim Geschäft es waren nur 2 Handtücher vor Ort und man hört so was das Nachbarzimmer so treibt...
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Frank,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience regarding the room allocation. Our room assignments are based on the information provided by booking agencies, and we strive to accommodate all guest preferences to the best of our ability. We're sorry to hear that the room size did not meet your expectations. We appreciate your insights regarding the facilities and will certainly take them into consideration for future improvements. Please know that your comfort is our priority, and we will do our best to address these concerns. We hope to have the opportunity to better serve you in the future.Kind regards,Afiifa

4/10 - 별로예요

Larry

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They dont clean the room but every three days. Thay dont empty the trash or pickup used towells. The room is 94 square feet. There is no closet . There is not sufficent space to hang garments . There is no table for engaging in business while on mobile or desk to sit a computer on. Not an enhoyable experience.
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Larry,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations. Regarding our cleaning policy, we do mention on our website that we clean every three nights, and fresh towels can be provided by our reception upon request. We apologize for any inconvenience regarding the room size and lack of amenities. Your feedback regarding the lack of closet space and workspace is valuable to us, and we will certainly take it into consideration for future improvements. We understand the importance of a comfortable and enjoyable experience for our guests and regret that we fell short in this instance. We appreciate your feedback and hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa

8/10 - 좋아요

Divina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice but smaller than expected. There’s no big enough storage/wardrobe to have most of your stuff out of your luggage so just be mindful if you have a couple luggages. The location was great! It was a 7-8 minutes walk to the nearest metro station and from there it’s really easy to go to any touristic sites. Also the hotel is close to many restaurants, fast-food and a grocery store. The staff was amazing they were really sweet and welcoming and were always available. Last thing, the air conditioner wasn’t working properly it was always hot in our room especially at night. The couples of days I spend there, every night I woke up in the middle of the night to make sure that it was turned on because it was too hot in the room.
2024년 5월에 6박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Divina,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenient location of our hotel, with easy access to the metro and nearby amenities such as restaurants, fast-food outlets, and a grocery store. It's wonderful to know that you found our staff to be amazing, sweet, welcoming, and always available. We appreciate your kind words and will be sure to pass along your compliments to our team.I am sorry to hear you were not happy with our room size. Our rooms are cozy and compact, perfect for a comfortable and pleasant stay. We also apologize for the Ac issues, we will pass this information on to our maintenance team.Kind regards,Afiifa

6/10 - 괜찮아요

Anke

좋아요: 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Anke,Thank you for taking the time to leave us a review.Kind regards,Afiifa

10/10 - 훌륭해요

Justine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the place, the food, the staff! Everything was perfect! We had a problem with the sink in our room, we let them know and they got it fixed the second! They helped us when we needed! I recommend this hotel!
2024년 5월에 8박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Justine,Thank you for your glowing review! We're thrilled to hear that you loved everything about your stay with us, from the place to the food to our wonderful staff. Providing exceptional service and prompt assistance is always our top priority, and we're delighted that we could swiftly resolve the issue with the sink in your room to ensure your comfort. Your recommendation means the world to us, and we can't wait to welcome you back for another perfect stay in the future! If there's anything else we can do for you, please don't hesitate to reach out.Kind regards,Afiifa

10/10 - 훌륭해요

Charlotte Christin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super gelegen, im Umkreis sind drei Underground Stationen innerhalb von 6-10 Gehminuten erreichbar. Die Zimmer sind zwar nicht groß, aber für eine Städtereise durchaus ausreichend. Wir haben uns sehr wohl gefühlt. Das Frühstück war gut.
2024년 5월에 4박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Charlotte,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's fantastic location, with easy access to three underground stations within a short walk. It's great to know that you found our rooms sufficient for your city trip and that you felt very comfortable during your stay. We're also pleased that you enjoyed our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please let us know.Kind regards,Afiifa

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 5월에 3박 숙박함
답변 제공: Chloe 님, 2024년 5월 13일
Dear Megan,Thank you for leaving us with a positive review. We hope to welcome you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Julia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unheimlich freundliches und zuvorkommendes Personal. Beim Frühstück fehlte MIR vielleicht mal etwas Rührei oder was Herzhaftes, dafür war aber das Obst, Joghurt und Cerealien angeboten in kleinen Schälchen oder Gläschen richtig clever und gut!!
2024년 5월에 4박 숙박함
답변 제공: Afiifa 님, 2024년 5월 24일
Dear Julia, Thank you for your lovely feedback! We're thrilled to hear that you found our staff incredibly friendly and courteous. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. We're delighted that you enjoyed the breakfast options, particularly the fruit, yogurt, and cereal served in small bowls or glasses. We appreciate your suggestion for adding scrambled eggs or something hearty to our breakfast menu and will certainly take it into consideration for future improvements. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do for you, please don't hesitate to let us know.Kind regards,Afiifa

8/10 - 좋아요

Ronny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lekker overal dichtbij
2024년 5월에 4박 숙박함
답변 제공: Chloe 님, 2024년 5월 13일
Dear Ronny,Thank you for taking the time to leave us a review. We are glad that it was close to everything and you found it in a convenient location.Kind regards,Chloe

8/10 - 좋아요

Barbara Lucie

연인과의 여행
좋아요: 편의 시설/서비스
Good
2024년 5월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 5월 9일
Dear Barbara Lucie, Thank you for your feedback. It's good to hear you had a satisfactory stay at Point A Kensington. We look forward to having you again.Kind regards,Front Desk

10/10 - 훌륭해요

Leslie 님, Fresh Meadows

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Joanna 님, 2024년 5월 10일
Dear Leslie, Thank you for taking the time to share your experience regarding your recent stay at Point A Kensington. Your feedback is precious to us as we strive to continually improve our services and offer our guests the best possible experience.We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards,Joanna

10/10 - 훌륭해요

Gianni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent breakfast though I recommend just paying instead of opting if you’re only there from a few days it is very clean and the area around is very clean with only a few seedy individuals as well as plenty of pubs to try also only a 10 minute walk to the tube
2024년 5월에 2박 숙박함
답변 제공: afiifa 님, 2024년 5월 6일
Dear Gianni,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our excellent breakfast. We appreciate your recommendation regarding payment options, and we'll certainly take that into consideration for future guests. It's wonderful to know that you found our hotel and the surrounding area clean and well-maintained, with plenty of local attractions to explore. We're glad you found our proximity to the tube convenient. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Kind regards,Afiifa

8/10 - 좋아요

Ralf

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne, moderne Unterkunft mit guter Frühstücksauswahl. Zentral gelegen. Nächste U-Bahn Station 10 min zu Fuss ist Earls Court. Die Zimmer sind wie bereits beschrieben etwas klein, für einen Stadttripp aber ausreichend und modern eingerichtet. Gereinigt wird jeden 3 Tag, wird aber vorher auch so kommuniziert. Sehr hilfsbereites Personal.
2024년 4월에 4박 숙박함
답변 제공: Sara 님, 2024년 5월 4일
Dear Ralf,Thank you for leaving your amazing feedback.We as a team are glad to hear you enjoyed your stay with us. Point A Kensington is located beside many of London's famous attractions and we are happy the location was perfect for your stay. Our modern compact cosy rooms are designed with everything needed for a successful stay.We hope to host you again!Kind regards,Sara

10/10 - 훌륭해요

Henrik

연인과의 여행, 가족 여행
Value for money.
2024년 4월에 3박 숙박함
답변 제공: Sara 님, 2024년 5월 4일
Dear Henrik,Thank you for your review.We are glad to hear you were happy with the quality of our service in our modern, cozy, and compact rooms.We hope you choose us again.Best wishes,Sara

6/10 - 괜찮아요

Nicole 님, Toronto

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: afiifa 님, 2024년 5월 6일
Thank you for your review.

8/10 - 좋아요

Michaela

좋아요: 청결 상태, 직원 및 서비스
Sehr kleine Zimmer
2024년 4월에 4박 숙박함
답변 제공: sara 님, 2024년 5월 4일
Dear Michaela,Our rooms are designed as cozy and compact with everything needed for a successful stay.It is unfortunate you thought otherwise.Best wishes,Sara

8/10 - 좋아요

Margaretha

2024년 4월에 3박 숙박함
답변 제공: afiifa 님, 2024년 5월 24일
Dear Margeretha,Thank you for your lovely review.Kind regards,Afiifa

10/10 - 훌륭해요

Nicole Rosette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay at this property! The breakfast was super convenient and well done definitely a huge plus. Shea and Natalia were very helpful as well. The skylight room isn’t huge but it’s perfect for a solo traveler / couple. I will definitely be back when I’m in town as the location was perfect and I really enjoyed the affordability of this hotel.
2024년 3월에 2박 숙박함
답변 제공: sara 님, 2024년 5월 4일
Dear Nicole,Thank you for your lovely review.We as a team are extremely happy to hear you enjoyed your stay with us and our team's friendliness and help helped better your stay.Our cozy compact rooms are designed with everything needed for a successful stay.We look forward to hosting you again!Best wishes,Sara

10/10 - 훌륭해요

Nurten

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. Rooms are small, but everything is clean and new.
답변 제공: sara 님, 2024년 5월 4일
Dear Nurten,Thank you for taking the time to leave us a review.Here at Point A Kensington we ensure our guests have the best stay with us and provide them with the best customer service. Our cozy compact rooms are designed with everything needed for a successful stay in London.Best wishes,Sara

10/10 - 훌륭해요

Marco 님, Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The neighborhood is queit and calm. The staff is friendly and helpful.
2024년 4월에 7박 숙박함
답변 제공: sara 님, 2024년 5월 4일
Dear Marco,Thank you for your review,We are happy to hear our staff helped better your stay, here at Point A Kensington we do our best as a team to ensure guests have the best possible experience with us.We are located close to many of London's famous attractions.Best wishes,Sara

8/10 - 좋아요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location. Nice and easy to get to from Earl's Court station. Lots of food around the area. Unique room, although a tad small but we got the room knowing that it would be and didn't actually have any complaints about it's size. I think the only complaint we have is the curtains, just not liking the style of them, but that is nothing to shoot the business down for. Had a lovely stay! Delicious breakfast, too!
2024년 4월에 4박 숙박함
답변 제공: afiifa 님, 2024년 5월 6일
Dear Brittany,We're thrilled to hear that you had such a positive experience at our hotel! It's wonderful to know that you found our location convenient and enjoyed the abundance of dining options nearby. Our team takes great pride in providing unique accommodations, and we're delighted that you appreciated the character of your room, even if it was a bit cozy. And of course, we're so glad you found our breakfast delicious! We hope to welcome you back again soon for another fantastic stay. Thank you for choosing us!kind regards,Afiifa

8/10 - 좋아요

Karen

연인과의 여행
We liked the side of the hotel we were on as it was quiet. It would have been good to have coffee and tea making in the room.
2024년 4월에 1박 숙박함
답변 제공: afiifa 님, 2024년 5월 6일
Dear Karen,Thank you for your amazing review of our property. As for the tea-making facilities, our reception is open 24/7 with our hosts available to make coffee at whatever time.Kind regards,Afiifa

8/10 - 좋아요

Gavin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, close to large Tesco grocery store, earls court tube station (easy access to central London or Heathrow). Rooms are modern and renovated but small (typical for London). Wish they had a small fridge or access to fridge and microwave. Also complementary tea and coffee would be a nice touch. 9/10 will be back, excellent value!
2024년 4월에 2박 숙박함
답변 제공: sara 님, 2024년 4월 28일
Dear Gavin,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our great location near the Tesco grocery store and Earls Court tube station, providing easy access to central London and Heathrow. Your appreciation for our modern and renovated rooms is wonderful to hear, although we understand your desire for additional amenities like a small fridge and microwave. We'll definitely take your suggestions into consideration for future improvements.We're glad to know that you found our hotel to be excellent value, and we're thrilled that you're considering staying with us again. We look forward to welcoming you back for another great experience!Warm regardSara

10/10 - 훌륭해요

Kailyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The BEST thing about this hotel is their staff. I arrived at the hotel early on a Thursday morning and the gentlemen working the front desk was extremely welcoming and friendly, he shortly was coming off his shift and the young lady was also very friendly and welcoming. I arrived earlier than my check in time and they made sure my bags were safe and that I was comfortable in their lobby awaiting for my room. The young women also working the breakfast station was very sweet. The next day I woke up late after breakfast hours and I inquired about getting a coffee… She had already cleaned and seemed like she was getting off her shift but she took the time to make me a coffee. All three of these employees are amazing and I very much hope they are appreciated. I could tell right away they work hard and they care about their job and the guests. Thank you to the 3 of you! The hotel was also very very clean and a great location. The tube is just down the street and I was able to get to any tourist attraction or shopping 15 min. I will definitely be booking again next time in London.
2024년 4월에 2박 숙박함
답변 제공: sara 님, 2024년 4월 28일
Dear Kailyn,Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression on your stay. Providing excellent service and ensuring our guests feel welcome is our top priority. We're glad you found our hotel clean and in a great location. Your appreciation for our team members means a lot, and we'll make sure they know how valued they are. We look forward to welcoming you back on your next trip to London!Best regards,Sara

8/10 - 좋아요

Logan 님, Kensington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean property in a good location. Friendly staff and good breakfast. Just know going in that the double-twin room is really tight, especially the bathroom. No closet and you have to sit a little diagonal on the toilet.
2024년 4월에 10박 숙박함
답변 제공: s 님, 2024년 4월 28일
Dear Logan,Thank you for your feedback! We're glad you enjoyed our clean property, good location, friendly staff, and breakfast. We apologize for any inconvenience caused by the tight space in the double-twin room and bathroom. Your comments are valuable to us, and we'll use them to improve. We hope to welcome you back in the future.Best regards,Sara

8/10 - 좋아요

Gladys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 24일
Dear Gladys,Thank you for taking the time to share your review about your recent stay at Point A Kensington. It's great to hear that you had a good stay. We look forward to hosting you in the future. Kind regards,Front Desk

10/10 - 훌륭해요

Ilknur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel had really nice and plenty breakfast. Loby was great, modern decorated. I liked breakfast area a lot too. Room was modern, a little small but still nice. It was clean, good lights. Bathroom was also a bit small but it was clean, modern and nicely done. I woul only recommend hotel to provide small hand towels instead of bigger ones. Also if they can serve free tea with snacks at the afternoon, it would be great. They provide hot water all day if you bring your own tea bags.
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Illknur, Thank you for your review! We're happy to hear you enjoyed the breakfast options, modern decor, and overall cleanliness of the room and bathroom. We appreciate your feedback on providing small hand towels and offering free tea with snacks in the afternoon. Your suggestions will help us improve our guest experience.We hope to welcome you back soon!Kind regards,Chloe

6/10 - 괜찮아요

Erika

별로예요: 직원 및 서비스
The hotel was just okay! Very small rooms
2024년 4월에 2박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Erika,Thank you for leaving us a review. In regards to the rooms, they are advertised as cosy and compact hence the size.Aside from this we sincerely hope you enjoyed your stay!Kind regards,Chloe

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are amazing! Challenge with the property for longer stays is that there is NO closet in the rooms, rather you have hooks on the walls which isn’t the best for any stay longer than 3 or 4 days. It’s impossible to stay organized in a room the size of a postage stamp.
2024년 4월에 14박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Debra,Thank you for your feedback! We're thrilled you found our staff amazing. We understand the lack of closet space can be challenging for longer stays, and we apologize for any inconvenience. . We appreciate your input and hope to welcome you back for a better experience!Kind regards,Chloe

8/10 - 좋아요

Vaishaliben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was pretty clean and decent hotel close to subway and restaurants. Staff was nice and welcoming. The only thing was they didn’t provide cattle in the room so had to pay to get coffee or hot water. Overall pretty safe and comfortable stay
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Vaishaliben,Thank you for your review! We're pleased you found our hotel clean, convenient, and welcoming. Your feedback will help us improve our amenities. We're glad you felt safe and comfortable during your stay. We hope to see you again soon!Kind regards,Chloe

8/10 - 좋아요

Sara Janina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
-
2024년 4월에 3박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Sara,Thank you for leaving us with a good rating!Kind regards,Chloe

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice for the price, rooms are very small. We were under the reception area so could hear chairs moving most of night. Stuff was very friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Debra,Thank you for your feedback! We're glad you found the price reasonable and appreciated our friendly, helpful staff. We apologize for the noise disturbance from the reception area, however we hope to welcome you back soon for a more comfortable stay!Kind regards,Chloe

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Phil,Thank you for leaving us a great rating!We hope to welcome you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Christoph Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nahe der U-Bahn Station East Court
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Dear Christoph Michael,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the convenient location of our hotel.We look forward to hopefully welcoming you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Ngofah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Already answered in previous question.
2024년 4월에 6박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Dear Ngofah,Thank you for leaving us a great review.We look forward to welcoming you again in the future.Kind regards,Chloe