외관

더 고어 런던 - 스타호텔 콜레지오네 여행 후기

4 out of 5
더 고어 런던 - 스타호텔 콜레지오네
190 Queen's Gate, Kensington, London, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 580개" "
평점 8 - 좋아요. 1000개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 83개" "
평점 4 - 별로예요. 1000개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 16개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

TAEHO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
매우 친절하고 아름다운 숙소
2022년 9월에 2박 숙박함
답변 제공: Alex von Ulmenstein 님, 2022년 10월 1일
Dear Taeho,Thank you for taking the time to leave your kind review following your recent stay at The Gore London. The team and I were delighted that you enjoyed your stay with us, and we're all looking forward to welcoming you back soon.With warm regards,Alex von UlmensteinDirector of Operations

10/10 - 훌륭해요

HANNA

Great experience:)
It was a pleasant stay without a shortage. Everything including location, bedding, friendly staff was satisfactory.
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

HANNA

Best hotel
This hotel is best in my life. Comfortable bed, good location, kind staff and delicious breakfast... Everything satisfied me.
2018년 9월에 1박 숙박함

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here one night in April. This is a clean, well maintained, but old fashioned hotel in an area of London that is a bit far from an Underground Station (15 min walk) - with the weather being rainy and a bit cold, I fell back on taxis, which added to the expense. Staff were kind. Amenities offered, such as dining, were rather expensive. I didn’t spend much time there, perhaps ten hours.
2024년 4월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 4월 11일
Dear Joshua, Thank you for choosing to stay at Th Gore and for sharing your experience with us. We are thrilled to hear that you appreciated our clean and well-maintained establishment, as well as our old-fashioned Victorian style. We take great pride in preserving the charm and elegance of a bygone era and we are delighted that you found it to be a distinctive feature of your stay. Regarding the location, we would like to clarify that we are actually only a 10-minute walk from three different Tube stations, providing convenient access to various parts of London. We are also only a 15-minute walk from a further two Tube Stations. We also have multiple bus stops within a 1-minute walk from the hotel, which provide access to routes that run across London. We apologise if there was any confusion regarding this matter and hope that it did not detract from your overall enjoyment. Whilst we would love to be able to control it, you must understand that the weather, unfortunately, is currently something that is beyond our control! We hope the typical London rain, did not distract too much fro your enjoyable visit! We are pleased that you found our amazing team to be kind and accommodating, as providing exceptional service is paramount to us. Your feedback regarding the pricing of our amenities and dining options is duly noted and we will continue to assess and refine our offerings to ensure they meet the expectations of our valued guests. We generally find that we offer exceptional value, when compared to other, similar London hotels! It is a shame that your visit was brief and hope that, should your travels bring you back to London in the future, you will grant us the opportunity to extend a warmer welcome and provide you with a more immersive experience of our unique Victorian ambiance. Thank you once again for choosing to stay with us and for your valuable feedback. Warm regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 4월 10일
Dear Hope, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Samantha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for one night with friends. Friendly staff, beautiful room (Dame Nellie), tasty food and good cocktails. Central location. Thank you :)
2024년 3월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 31일
Dear Samantha, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you and your friends enjoyed your one-night stay at The Gore. Our amazing team works hard to ensure that every guest feels welcomed and comfortable during their time with us, so it is wonderful to know that our staff made a positive impression on you. We are delighted that you found your room, Dame Nellie Melba Suite, to be beautiful and that you enjoyed our tasty food and cocktails. Providing a memorable dining experience is always a priority for us and we are glad we hit the mark. We take pride in our central location and we are glad it contributed to the convenience of your stay. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable experience in the future! With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Hailey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t think I will ever stay at a different hotel in London. The location is convenient and walkable to all nearby museums and attractions. The decor and furniture are exceptional- very Victorian and eclectic. The hotel itself has a ton of history. The staff are SO accommodating - helping to facilitate an extended stay, make dinner reservations, provide recommendations, etc. I can’t wait to come back!
2024년 3월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 22일
Dear Hailey, Thank you immensely for your glowing review of The Gore! We are delighted to hear that you had such an exceptional experience during your recent stay with us in London. It brings us immense joy to know that our prime location, nestled amidst the London's cultural gems, contributed to the convenience and enjoyment of your visit. We take great pride in our unique Victorian and eclectic décor, which aims to immerse our guests in the rich history and charm of our establishment. Your kind words regarding our amazing staff are truly heartwarming. We strive to provide nothing but the highest level of service and it fills us with pride to hear that our team went above and beyond to ensure your comfort and satisfaction. We will be sure to pass along your commendations to them. We are thrilled to have earned your loyalty and we eagerly anticipate the opportunity to welcome you back for another memorable stay. Please do not hesitate to reach out to us directly if there is anything we can do to enhance your next visit further. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Marion

2024년 3월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 4월 8일
Dear Marion, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Leyanis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, lovely hotel.
2024년 3월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 16일
Dear Leyanis, Thank you very much for your kind words! We are thrilled to hear that you enjoyed your stay with us and that you found The Gore lovely. Providing a great experience for our guests is our top priority and it is wonderful to know that we succeeded in making your stay enjoyable. If there is anything specific you particularly enjoyed or if there is anything we can do to further improve your next visit, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back to The Gore in the near future! With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Scott 님, San Rafael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my favorite hotel in London. The perfect English experience.
2024년 3월에 4박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 14일
Dear Scott, Thank you immensely for your glowing review and for considering The Gore your favourite hotel in London. It brings us immense joy to hear that you had such a positive experience during your stay with us. Ensuring our guests have an authentic and exceptional English experience is something we strive for and it is truly heartwarming to know that we have succeeded in providing that for you. Your kind words are a testament to the hard work and dedication of our amazing team. We are committed to maintaining the high standards that have made your stay memorable and hope to continue exceeding your expectations in the future. We eagerly await the opportunity to welcome you back for another unforgettable stay at The Gore. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful. Very nice hotel.
2024년 3월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 7일
Dear Natalie, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our wonderful team to be friendly and helpful during your stay. Providing exceptional service is our top priority, and it is wonderful to know that we were able to meet your expectations. We take great pride in maintaining a high standard of hospitality and ensuring that our guests feel comfortable and welcome throughout their time with us. Your kind words about our hotel are truly appreciated and serve as motivation for our team to continue delivering excellent service. We hope to have the pleasure of welcoming you back to The Gore in the future. If there is anything more we can do to enhance your stay next time, please do not hesitate to let us know. With warmest regards, J-J Pollak Hotel Manager

8/10 - 좋아요

Robert 님, Peoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 27일
Dear Robert, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Jerry

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Located by “The Albert Hall” this is a lovely hotel that still holds that old world charm. The Gore’s bar is historic and welcoming. The bartender made a custom cocktail that was the finest I’ve tasted and recommended multiple places to visit that catered to our preferences. The restaurant is upscale class with a menu to match. The entire staff were fantastic. Hope to return next year.
2024년 2월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 4일
Dear Jerry, Thank you very much for taking the time to share your wonderful experience at The Gore. We are delighted to hear that you enjoyed your stay with us and that our historic Victorian charm, along with the personalised service provided by our wonderful team, contributed to making your visit memorable. We are particularly pleased to hear that you enjoyed your time at The Gore's, Bar 190 and that our bartender was able to craft a custom cocktail to your liking. It is our goal to provide a unique and delightful experience for each of our guests and it is gratifying to hear that we succeeded in doing so during your visit. Furthermore, we are glad to know that you found our 190 Queen's Gate Restaurant's upscale atmosphere and menu to your satisfaction. Our culinary team, led by Head Chef Frederick Forster, takes great pride in curating a diverse and delightful menu and it is rewarding to receive such positive feedback. Your kind words about our staff are truly appreciated. We strive to provide attentive and friendly service to all our guests and it is wonderful to hear that our efforts were recognised and valued. We look forward to welcoming you back to The Gore next year. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

kristina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming boutique hotel with lux amenities. Staff was friendly and helpful. Comfortable bed with excellent sheets. Extra large fluffy towels and high quality toiletries.
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 3일
Dear kristina, Thank you so much for taking the time to share your wonderful experience at The Gore. We are thrilled to hear that you found our amenities luxurious and our team friendly and helpful. Providing a comfortable and welcoming environment for our guests is our top priority and we are delighted that you enjoyed the comfortable bed, excellent sheets, extra large fluffy towels and high-quality Penhaligon's toiletries. Your feedback means the world to us and we look forward to welcoming you back to The Gore for another memorable stay in the near future. With warmest regards, J-J Pollak Hotel Manager

2/10 - 너무 별로예요

gabi

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noise from other bedrooms. When I asked about upgrade the hotel said that it had nothing to do with them.
2024년 2월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 29일
Dear gabi, Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply apologise for the inconvenience you experienced due to noise from neighbouring guests. Providing a peaceful and comfortable environment for all our guests is of utmost importance to us and we regret that we fell short of your expectations in this regard. It is a shame you did not alert us to this and give us the opportunity to rectify your disappointment, as we could have reacted immediately. Regarding your inquiry about a possible room upgrade, we sincerely apologise if there was any misunderstanding or miscommunication. YOu booked and were allocated a Double Classic Room. As an Expedia VIP, you receive a welcome gift (bottle of Prosecco), which you received and a complimentary upgrade, which is very clear, is strictly subject to availability. While we strive to accommodate our guests' requests to the best of our ability, upgrades are subject to availability and may not always be possible, especially as the hotel was 100% occupancy on the night you stayed. However, our team should have provided a more empathetic and helpful response to address your concerns, and we apologise for any frustration this may have caused. We do not however, believe, they would have said that this "had nothing to do with them". Please know that we take your feedback seriously and will use it to improve our services and communication with our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

SM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely love the staff and property manager for their warm assistance throughout our yearly stays. Besides that, the hotel is a gem and quite historical. I would classify it as sumptuous, elegant, yet cozy and warm. Quite British which is exactly what we seek coming from New York. Treat yourself to a junior suite stay- so beautiful! And enjoy some quiet time in their glorious library room- it’s welcoming and relaxing!
2024년 2월에 5박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 25일
Dear SM, Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you have enjoyed your yearly stays with us and that our team, including myself, have been able to provide you with warm assistance throughout. It was delightful to be able to show you our Tudor Suite also, before you departed yesterday. It is wonderful to know that you find our Victorian property to be a gem with a rich historical background. We take great pride in preserving the elegance and charm of our establishment, and we are delighted that you find it sumptuous yet cosy and warm, reminiscent of a traditional British atmosphere. The recommendation to indulge in a stay in our Junior Suites is greatly appreciated and we are delighted you enjoyed the experience of staying in our Dame Edith Evans Suite. We strive to provide our guests with the utmost comfort and luxury during their time with us and we are delighted that you found it to be so beautiful. Our Library does indeed holds a special place within our property and we are pleased to hear that you found it welcoming and relaxing. It is the perfect spot for guests to unwind and enjoy some quiet time. Thank you once again for your kind words and for choosing to stay at The Gore, year after year. We look forward to welcoming you back for many more memorable stays in the future. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 3월 21일
Dear David, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Richard 님, STOCKPORT

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with lots of character, great food and very friendly, helpful and welcoming staff. We thoroughly enjoyed our stay here and it was good to visit London again after a long period away.
2024년 2월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 13일
Dear Richard, Thank you for choosing to stay at The Gore and for taking the time to share your experience with us. We are delighted to hear that you found our Victorian hotel to be excellent, filled with character and that you enjoyed the great food we offer. Our amazing team takes great pride in providing exceptional service and we are thrilled to hear that our staff was friendly, helpful and welcoming throughout your stay. Your kind words will serve as encouragement for us to continue delivering outstanding hospitality to all our guests. We are glad we could contribute positively to your visit to London after your long period away. It is always a pleasure to welcome guests back to our vibrant corner of this wonderful city! Once again, thank you for your glowing review. We hope to have the pleasure of welcoming you back to The Gore in the near future. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Cornelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage des Hotels und das victorianische Flair sind hervorragend, das Personal ist sehr freundlich
2024년 2월에 5박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 10일
Liebe Cornelia, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir freuen uns sehr, dass Ihnen die günstige Lage und das viktorianische Ambiente unseres Hotels gefallen haben. Unser Ziel ist es stets, unseren Gästen einen unvergesslichen und komfortablen Aufenthalt zu bieten. Wir freuen uns sehr über Ihre freundlichen Worte über unser tolles Team. Ein außergewöhnlicher Kundenservice hat für uns oberste Priorität und wir freuen uns, dass die Freundlichkeit unserer Mitarbeiter einen positiven Eindruck bei Ihnen hinterlassen hat. Ihre Zufriedenheit hat für uns oberste Priorität und wir hoffen, Sie in Zukunft wieder bei The Gore begrüßen zu dürfen. Wenn wir noch etwas tun können, um Ihr Erlebnis zu verbessern, zögern Sie bitte nicht, uns zu kontaktieren. Mit herzlichen Grüßen, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is literally 2 min walk to the Albert Hall - great for shows
2024년 2월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 8일
Dear Jane, Thank you for your wonderful review! We are thrilled to hear that you found our hotel's proximity to the Royal Albert Hall to be convenient for attending shows and events. Our amazing location is an excellent reason for a stay at The Gore and we are delighted that it enhanced your experience during your stay with us. If there are any other aspects of your stay that you particularly enjoyed or if there are areas where you feel we could improve, please do not hesitate to let us know. Your feedback is invaluable to us as we continue to enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another enjoyable stay soon! With warmest regards, J-J Pollak Hotel Manager

6/10 - 괜찮아요

Thomasina

It was fine. Fantastic location. Great colours. Nice library room. Lots of hidden extra charges. Didn’t make guests feel particularly looked after. Polite but not warm. Apart from fantastic guy who served us breakfast. Room very small. Not enough coffee sachets in room. It was perfect for proximity to museums and Royal Albert Hall, but nothing very special apart from that. Not terrible. Not great.
2024년 2월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 5일
Dear Thomasina, Thank you for sharing your thoughts about your recent stay at our hotel. We appreciate your feedback and we would like to express our gratitude for highlighting both the positive aspects and areas where we fell short of your expectations. We are pleased to hear that you enjoyed our fantastic location and the vibrant colours of our hotel decoration, as well as the ambiance of our Library. We strive to create inviting spaces for our guests to relax and unwind. However, we are sorry to learn that you felt there were hidden extra charges. Transparency is crucial to us, and we are unsure of exactly what you are referring to as we certainly do not hide any charges and you did not mention anything on check-out. We note that on departure you did ask for the accommodation service charge, so we can only assume you this is what you are referring to. The accommodation service charge at 5% is listed in all our terms & conditions and email confirmations, both directly and through Expedia. It is also noted on your registration card, which you signed upon check-in. The food & beverage service charge at 12.5% is also listed on all our menus and literature. Both service charges are a professional practices that are very common-place in the London hotel market. The food & beverage service charge is very established and the accommodation service charge becoming increasingly normal amongst London hotels. Both service charges go fully to the team and are entirely discretionary, should you wish not to incentivise our hardworking team. We shall have no issue whatsoever in removing them, as we did for you. We have made a note on your profile notes, so that in the future, you are not charged any service charges. We apologise if this aspect of your experience fell short. We will certainly review our communication to ensure that all charges are clearly presented to our guests. Your comment about not feeling particularly looked after is genuinely concerning, as providing excellent service and a warm welcome is our top priority. It is also in complete contrast to every other review we receive. We appreciate your acknowledgment of the fantastic service during breakfast and we will ensure your commendation reaches the team member involved. We are sorry to hear that your room size and the coffee sachet availability did not meet your expectations. Your feedback regarding these aspects is valuable as we continually work to enhance our guests' experience. We note you booked a Classic Double Room, which is our entry-level category. Generally, these are considered a good-size, when compared to entry-level rooms in other, similar London hotels. If you decide to return, we recommend booking a Deluxe Double or Junior Suite as these offer a lot more space and comfort. We provide four coffee sachets in each room and will always provide more if you ask. If you request turn-down service, we shall also replenish the tea & coffee tray in the even

10/10 - 훌륭해요

Gareth 님, Waterlooville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely stunning hotel in a very central location with plenty round it to explore. Hotel itself is an old building but tastefully updated with modern features too. The staff were so friendly too, they gave 5 stars every time!
2024년 2월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 5일
Dear Gareth, Thank you for taking the time to share your wonderful feedback about your recent stay at The Gore. We are thrilled to hear that you found our Victorian property absolutely stunning and that our central location provided you with plenty of opportunities to explore London. Maintaining the charm of our historic building while incorporating modern features is something we take great pride in and we are delighted that you appreciated the tasteful updates. It is our goal to provide a seamless blend of classic elegance and contemporary comfort. The kind words about our amazing team are particularly heartening. We strive to create a warm and welcoming atmosphere and it is rewarding to know that their friendliness left a lasting positive impression. Your acknowledgment of their efforts in awarding 5 stars is truly appreciated! If there is anything specific you enjoyed during your stay or any areas where we can further improve, please feel free to share your insights. We value your feedback and hope to have the pleasure of hosting you again in the future. Thank you for choosing The Gore and we look forward to welcoming you back. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for the Royal Albert Hall (not more than 5 mins walk). We got a train to Waterloo and then a taxi - very easy, but easy tube as well. Rooms were immaculately clean and breakfast gorgeous. Also a lovely cocktail bar for after the show, although busy worth the wait.
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 5일
Dear Jane, Thank you for sharing your fantastic review following your recent stay with us. We are thrilled to learn that our hotel's location, just a short walk from the Royal Albert Hall, was convenient for your visit. It is wonderful to hear that the transportation options, whether by train or Tube, added to the ease of your travel. We take great pride in maintaining a high standard of cleanliness in our rooms and we are delighted that you found them to be immaculate. Our amazing team works diligently to ensure that our guests have a comfortable and enjoyable stay and your acknowledgment is truly appreciated. We are also pleased to hear that you enjoyed our delicious breakfast. It is always a pleasure to provide a variety of options to start the day on a positive note. We understand that Bar 190 can get busy as it is so popular (especially post-show when everyone descends on us all at once), but we are glad you found it worth the wait. It is great to know that you could unwind and enjoy a lovely drink after the show. Your feedback is valuable to us and it serves as a source of motivation for our team. We look forward to the opportunity of hosting you again in the future. If there is anything specific you would like to share or if there are ways we can further enhance your experience, please do not hesitate to reach out. Thank you for choosing The Gore and we hope to welcome you back soon. Warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Rhianon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 27일
Dear Rhianon, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

James George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and unique, wonderful experience. 3rd stay.
2023년 12월에 7박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 25일
Dear James George, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your third stay at The Gore. Our wonderful team works hard to provide exceptional service and it is always rewarding to know that their efforts are noticed and appreciated. We are delighted that you found our staff to be great and that you had a unique and wonderful experience. We truly value your loyalty as a returning guest and we look forward to welcoming you back for your fourth stay. If there is anything specific you enjoyed or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to share your thoughts. Once again, thank you for choosing to stay with us. We appreciate your support and look forward to providing you with another memorable experience in the future. With warmest regards, J-J Pollak Hotel Manager

2/10 - 너무 별로예요

AROOG

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was zero heat in the middle of Winter in London. They had to bring 2 space heaters and had one up in the room already, so they knew the heat wasn’t working before my arrival. Then, the manager JJ said he would be refunding me for the first night, and I have had to call and email numerous times since 12/31 and nothing. Terrible.
2023년 12월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 22일
Dear AROOG, Thank you for sharing your feedback with us and we sincerely apologise once more for the inconvenience you experienced during your stay. It was disheartening to learn about the issues with the heating in your room and we understand the importance of a comfortable stay, especially during the winter. The issue was immediately resolved upon your departure by our Engineering team. We want to assure you that we take these matters seriously and (as explained) we have already processed the refund for the first night, on our side, as promised. However, we would like to inform you that since your reservation was made through Expedia and pre-paid via them, the processing time for refunds is determined by their policies and procedures and outwith our control. As we have explained previously and our Head Concierge Jimmy reiterated when he spoke to you last week (we are aware of you contacting us twice); the timeline for refunds can vary and unfortunately, it is not within our direct control. We understand your frustration and regret any delays you may be experiencing. Rest assured, we are actively following up with Expedia to expedite the processing of your refund , but past-experiences have told us that this does little in hurrying the process up. We appreciate your patience in this matter and want to assure you that we are doing everything in our power to resolve it as swiftly as possible. Once again, we apologise for the inconvenience, and we appreciate your understanding. Warm regards, J-J Pollak Hotel Manager

8/10 - 좋아요

Tony

2024년 1월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 22일
Dear Tony, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. Warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 19일
Dear Colin, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very kind and helpful. Room was lovely and cozy. Great commute to tourist spots and the tube.
2024년 1월에 3박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 18일
Dear rebecca, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be kind and helpful. Providing excellent service is our top priority and we are thrilled that our wonderful team's efforts made a positive impact on your stay. It is wonderful to know that you enjoyed the comfort of your room. We strive to create a cosy and welcoming atmosphere for our guests and we are pleased to hear that we succeeded in making your stay enjoyable. We are also glad to hear that our location was convenient for your travel needs. We understand the importance of accessibility to tourist spots and transportation hubs and we are pleased to have met your expectations in this regard. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back in the future and if there is anything specific you would like us to improve or any additional feedback you would like to provide, please feel free to let us know. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Stephnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 2월 5일
Dear Stephnie, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

8/10 - 좋아요

Brendan

좋아요: 직원 및 서비스, 객실의 편안함
Beautiful Stay.
Lovely stay, we stayed in the beautiful Judy Garland Suite. Highly recommend. The service from the staff was fantastic. Being seconds away from Hyde Park was also a lovely treat. Well done all.
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 15일
Dear Brendan, Thank you so much for taking the time to share your experience at The Gore. We are delighted to hear that you had a lovely stay in the beautiful Judy Garland Suite and that you highly recommend it. Our wonderful team takes great pride in providing excellent service and it is wonderful to know that you found their efforts to be fantastic. Being located just seconds away from Hyde Park is indeed a special treat and we are pleased to hear that it added to the overall enjoyment of your stay. We appreciate your kind words and commendation. It was a pleasure hosting you and we look forward to the opportunity of welcoming you back for another memorable stay. Warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

June

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and very helpful staff
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 16일
Dear June, Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you found our wonderful team to be friendly and very helpful during your stay. Providing exceptional service is our top priority and it is rewarding to know that our staff made a positive impact on your experience. Your kind words serve as motivation for our team and we appreciate your acknowledgment of their efforts. If there is anything specific that stood out or any team member you would like to commend, we would love to hear more details. We look forward to the pleasure of welcoming you back for another delightful stay. If there is anything we can assist you with in the future, please do not hesitate to let us know. Thank you again for choosing The Gore. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 15일
Dear Amy, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Renato 님, Las Vegas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the Judy Garland suite and it exceed our expectations, my fiancé was in love with the room and they even had the little red shoes in the room and her very own bed which was very comfortable, the hotel style and decorations is amazing and it’s an easy 2 min walk to the Royal Albert Hall just around the corner.
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 13일
Dear Renato, Thank you so much for taking the time to share your delightful feedback about your recent stay at The Gore, especially about the Judy Garland Suite! We are thrilled to hear that your experience exceeded your expectations and it brings us immense joy to know that your fiancé loved the room. It warms our hearts to hear that the little red shoes and the Judy's bed (flown over from the U.S., especially for her when she stayed) added a touch of charm to your stay. We strive to create unique and memorable experiences for our guests and it seems like we hit the mark with the Judy Garland Suite. We are also pleased to hear that you enjoyed the hotel's Victorian style and decorations. Our wonderful team puts a lot of effort into creating a welcoming and aesthetically pleasing atmosphere for our guests. It is great to know that our location proved convenient for your visit to the Royal Albert Hall. We are indeed fortunate to be just a short two-minute walk away, making it easy for our guests to enjoy access the world-famous and historic venue. We truly appreciate your kind words and are grateful for the opportunity to have hosted you. If there is anything more we can do to enhance your future stays or if you have any special requests, please feel free to let us know. We look forward to welcoming you back for another exceptional experience in the future. With warmest regards, J-J Pollak Hotel Manager

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 9일
Dear Thomas, Thank you for staying with us and for your okay review score. Whilst we are glad you clearly enjoyed your stay, it would be great to know, what we could have done better to improve yours and other guests stays. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, to make it more special, please do not hesitate to ask. Warmest regards, J-J Pollak Hotel Manager

6/10 - 괜찮아요

Lisa

The carpets didn't appear clean and there was mould on the bathroom tiles.
2023년 12월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 9일
Dear Lisa, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for any inconvenience caused by the cleanliness issues you encountered in your room, specifically the carpets and the bathroom tiles. Please be assured that this does not reflect the high standards we strive to maintain. We take matters of cleanliness very seriously and your comments have been immediately brought to the attention of our housekeeping team for a thorough inspection and prompt action. Our carpet cleaning contractor, has been booked this month anyway, due to it being a much quieter month than when you stayed in December, where there was little room in our occupancy to get such works done. With regards to the tiles, the issue you have mentioned is not mould, but actually just the age of the tiles. Subject to approval, we are hoping to embark on a bathroom refurbishment project this year, which will greatly improve the issues you have outlined. We are committed to rectifying these issues to ensure that such lapses do not occur in the future. Your feedback is invaluable to us as it helps us identify areas that require improvement. We deeply regret that we fell short of your expectations on this occasion and would like to extend our sincerest apologies. Should your travels bring you back to our area, we would greatly appreciate the opportunity to regain your trust and provide you with an exceptional experience that truly reflects the high standards we uphold. Please do not hesitate to reach out to us directly if there is anything further we can do to address your concerns. Warm regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Anne

2023년 12월에 5박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 9일
Dear Anne, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Ayako

2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 22일
Dear Ayako, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic people who work there, the rooms are so comfortable
2024년 1월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 4일
Dear claire, Thank you for choosing The Gore and for sharing your feedback with us. We are thrilled to hear that you found our team to be fantastic and that you enjoyed the comfort of our rooms during your stay. Ensuring our guests' comfort and satisfaction is a priority for us and we're delighted that our rooms met your expectations. Your kind words about our wonderful team's service are truly appreciated and we will certainly pass on your compliments to our staff members. We hope to have the pleasure of hosting you again in the future. If there is anything specific you would like us to prepare for your next visit, please feel free to let us know. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice old England type hotel. Friendly and helpful staff.
2023년 12월에 5박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 4일
Dear Dan, Thank you for your recent stay at The Gore and for taking the time to share your experience. We are delighted to hear that you enjoyed the historic charm of our Victorian establishment, reminiscent of "old England". Our wonderful team takes pride in providing a welcoming and accommodating atmosphere for all our guests. We greatly appreciate your kind words regarding our friendly and helpful staff. Providing exceptional service is a top priority for us and we are thrilled that our team's efforts contributed positively to your stay. We hope to have the pleasure of welcoming you back to The Gore in the near future. If there is anything specific you would like us to arrange for your next visit, please do not hesitate to reach out. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Joan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We found the staff very helpful and accommodating.
2023년 12월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 24일
Dear Joan, Thank you for choosing to stay at The Gore and for taking the time to share your positive experience with us. We are delighted to hear that you found our wonderful team to be helpful and accommodating during your stay. Providing exceptional service and ensuring our guests feel welcomed is always our top priority. Our team takes great pride in delivering a high level of hospitality and it is rewarding to know that their efforts contributed to making your stay enjoyable. Your kind words serve as a motivation for us to continue delivering excellent service to all our guests. Should your travels bring you back to London, we would be honoured to welcome you again and provide another memorable experience. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 25일
Dear Scott, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff extremely friendly and helpful, a very enjoyable short stay
2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 23일
Dear Laura, Thank you for choosing The Gore and for taking the time to share your feedback. We are delighted to hear that you had an enjoyable short stay with us. Our wonderful team takes great pride in providing exceptional service and it is wonderful to learn that our staff's friendliness and helpfulness enhanced your experience. We strive to create a welcoming and comfortable environment for all our guests and your kind words serve as a testament to our efforts. Your satisfaction is of utmost importance to us and we sincerely appreciate your recognition of our team's dedication to ensuring a pleasant stay for every guest. We look forward to welcoming you back for another memorable experience whenever your travels bring you back to our area. With warmest regards, J-J Pollak Hotel Manager

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2024년 1월 8일
Dear Jane, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely hotel
The hotel was perfectly placed for a visit to The Albert Hall. A traditional hotel and a great find for our visit to a show. We will stay again
2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 19일
Dear Esteemed Guest, Thank you for choosing to stay at The Gore and for taking the time to share your experience. We are delighted to hear that you found our location convenient for your visit to the Royal Albert Hall. It is fantastic to know that our traditional ambiance added value to your overall stay, especially during your show visit. We are thrilled to learn that you plan on staying with us again. Please do not hesitate to reach out before your next visit, as we would love to ensure that your future stay is just as enjoyable, if not better. We appreciate your kind words and look forward to welcoming you back for another wonderful stay. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 21일
Dear Ian, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 14일
Dear Esteemed Guest, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Rodrigo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Maravilhoso
Hotel incrível, localização perfeita e equipe fantástica !
2023년 12월에 8박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 14일
Prezado Rodrigo, Muito obrigado pela sua avaliação brilhante! Estamos entusiasmados em saber que você teve uma experiência incrível no The Gore. Nossa fantástica equipe se esforça para oferecer um serviço excepcional e é maravilhoso saber que a dedicação de nossa equipe contribuiu para tornar sua estadia maravilhosa. Orgulhamo-nos da localização privilegiada do nosso hotel e estamos muito satisfeitos por ter acrescentado valor à sua visita. Suas gentis palavras nos motivam a continuar oferecendo serviços de alto nível e mantendo nossos altos padrões. Agradecemos sinceramente o seu feedback e esperamos ter o prazer de recebê-lo de volta para outra estadia maravilhosa em um futuro próximo. Com calorosas saudações, JJ Pollak Gerente do hotel

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 12일
Dear Paul, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: J-J Pollak - Hotel Manager 님, 2023년 12월 9일
Dear Elizabeth,Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager