Dear Anonymous,Thank you for taking the time to review your visit to The Langham, London. Naturally, I was disappointed to see that aspects of your experience with us did not live up to your expectations. We take great pride in providing five-star service and it is most concerning that you did not find this to be the case.I would welcome the opportunity to speak with you personally if you wish to discuss your experience in more detail. Should you wish to contact me to discuss this further as we take this complaint very seriously - please contact the hotel and ask for Andre Ferreira. I look forward to hearing from you personally when I may address the points you have raised and have the opportunity of restoring your faith in The Langham, London. Sincerely,Andre FerreiraAssistant Director of Food & BeveragesThe Langham, London

Dear Si Wan, thank you for your 10/10 endorsement, I'm glad you enjoyed your stay. We hope to see you again soon. Sincerely, Guy Charles Owen Hotel Manager The Langham, London

Dear Cecilia,Thank you for posting such a glowing five star review of your recent stay here at The Langham, London. We certainly aim to delight by offering our guests something different in terms of true hospitality and I am so pleased that you experienced this during your stay. I am thrilled that you experienced true Langham hospitality and I do hope that you will return to The Langham, London in the near future and experience yet again another perfect stay.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Michael,What a glowing five star review to read and thank you for sharing your feedback on what can only be described as a most enjoyable first stay here at The Langham, London. Luxury, comfort, value for money and excellent service have to be the key points to take into consideration when booking a five star hotel in London. With so many options available to you, I am thrilled that you chose us. Now that you have experienced true Langham hospitality, I do hope that you will allow us another opportunity of welcoming you back to The Langham, London in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Patricia,Thank you for your positive 5 out of 5 review following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Michael,Thank you for your positive review following a most enjoyable stay at The Langham, London. I am delighted to learn that you had a fabulous stay from the moment you arrived until the time you unfortunately departed. I am a firm believe that a hotel is only as good as the staff it employs and I am extremely fortunate to work with an amazing team! Thank you again for your glowing comments and I very much look forward to playing host to you again in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Terrence,Thank you for taking the time to leave such a glowing five star review following your recent stay here at The Langham, London and I am thrilled to learn that you had a most enjoyable stay. We are extremely proud of our heritage and our history books certainly makes for good reading - full of interesting facts and definitely worth a read or at least a skim through during one's stay! I greatly appreciate your continued support of our iconic hotel and very much hope to have the pleasure of welcoming you back on many future occasions.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Tom,Thank you for taking the time for positing such a positive review following a most enjoyable stay at The Langham, London. The building itself oozes in history, having opened our doors originally back in 1865, The Langham was the first hotel to have hot and cold running water and of course the first hotel with hydraulic lifts!I am thrilled to hear that your Langham, London experience has been memorable including our hotel location, the refined service levels, and the attention to the fine details in our rooms.I hope to have the pleasure of welcoming you back again soon.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Shauna,Dear Heather,Thank you for your positive 5 star feedback following a most enjoyable stay here at The Langham, London.I am glad that you had the opportunity to explore London using our central and convenient location as a base and that our staff provided you with excellent service during your visit. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Heather,Thank you for your positive 5 star feedback following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Jane,Thank you for your positive 5 out of 5 review following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Bruce,Thank you for your positive 5 out of 5 review following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Ashley,What a glowing five star review to read and thank you for sharing your feedback on what can only be described as a most enjoyable first stay here at The Langham, London.Luxury, comfort, value for money and excellent service have to be the key points to take into consideration when booking a five star hotel in London. With so many options available to you, I am thrilled that you chose us and thank you for the continued recommendation. Now that you have experienced true Langham hospitality, I do hope that you will allow us another opportunity of welcoming you back to The Langham, London in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Syeda,Dear David,Thank you for your positive 5 star review following a most enjoyable stay here at The Langham, London. I do hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Mallory,Thank you for taking the time to post a review of your stay at The Langham, London. I am dissappointed to hear that we did not live up to your expectation. If nothing else, thank youfor your visit and I hope you will perhaps give us the opportunity to welcome you back in the future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Lauren,Thank you for taking the time to tell us about your lovely experience at The Langham, London. We are delighted to know you enjoyed your stay with us and that you found the hotel gorgeous with phoenomenal staff. We hope to welcome you back with us at The Langham, London in the not too distant future.Sincerely,Benjamin NgHotel MangerThe Langham, London

Dear Pablo,Thank you for taking the time to post such a glowing five star review following your recent stay here at The Langham, London. I am delighted to learn that you thoroughly enjoyed your stay and I do hope that you will allow us another opportunity of playing host to you again in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Carol,What a great five star review to read and I appreciate you taking the time to share your compliments with me following your recent stay here at The Langham, London. I agree, a hotel is only as good as the team it employs and I have to stay, I work with the best team! Thank you praising the colleagues on the service afforded to you. I very much hope to have the pleasure of welcoming you back to The Langham, London on many future occasions.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Francesco, Wow - what a fantastic review! I am absolutely thrilled to learn that you enjoyed your recent stay here at The Langham, London! When booking any five hotel you always have high expectations and rightly so - I am delighted to learn that we certainly exceeded your expectations with our flawless service and great facilities. We are indeed extremely fortunate with our most central location - a stone's throw from the high end retail offerings on Regent Street / Oxford Street and of course the excellent transport links that can get you around London with ease. We will certainly keep up the good work and continue to deliver first class customer care with natural warmth and I very much look forward to having the pleasure of welcoming you back to The Langham, London on many future occasions.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Pedro,Thank you for posting a five star review of your stay at The Langham, London. We are always most pleased to read great feedback about the team and excellent service, especially as we pride ourselves on offering something different in terms of first class customer care and service and of course always going the extra mile to exceed all of our guest's expectations.We look forward to the pleasure of extending a very warm welcome to you on your next visit to The Langham, London.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Catherine,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London.We are indeed extremely fortunate with our most central location - a stone's throw from the high end retail offerings on Regent Street / Oxford Street and of course the excellent transport links that can get you around London with ease.Once again, thank you for posting such a great five star review and I very much look forward to having the pleasure of welcoming you back to The Langham, London in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Tiara,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Hani,Thank you for your positive 5 out of 5 review following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Yeyong,Thank you for the 5 star review following a recent stay here at The Langham, London.I certainly agree with you that the beds here at The Langham, London are certainly extremely comfortable and aid a great nights sleep! You certainly need to switch off your alarm when staying with us and enjoy a rightly deserved lie in! Great comments and I greatly appreciated the continued recommendation! I very much hope to have the pleasure of welcoming you back to your home away from home whenever your travels bring you back to London!Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear James,Now that is a lovely review to read! Indeed, we all pride ourselves on being able to create something different in terms of quality service and customer care that ensures our valued guests return time after time. The Club Lounge is just one example of how we can embrace quality service, each and every member of the team consistently goes that extra mile for our guests. Once again, great comments and I very much hope to have the pleasure of continuing to welcome you to The Langham, London over the course of the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Avani,Thank you for posting such a glowing five star review of your recent stay here at The Langham, London.We certainly aim to delight by offering our guests something different in terms of true hospitality and I am so pleased that you experienced this during your stay. Indeed, attention to detail is key to the successful running of any five star hotel, a prime example of this is our unique signature scent that guests encounter as they arrive - this coupled with the stunning floral displays in our lobby areas certainly makes for a most memorable arrival experience. I hope to have the pleasure of welcoming you back with us in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Mark,What a glowing five star review to read and thank you for sharing your feedback on what can only be described as a most enjoyable first stay here at The Langham, London. Luxury, comfort, value for money and excellent service have to be the key points to take into consideration when booking a five star hotel in London. With so many options available to you, I am thrilled that you chose us and thank you for the continued recommendation. Now that you have experienced true Langham hospitality, I do hope that you will allow us another opportunity of welcoming you back to The Langham, London in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Hisham,Thank you for your positive 4 out of 5 star feedback following a most recent stay here at The Langham, London. We are happy to hear that you enjoyed your stay and liked the location. It would certainly be a pleasure to host you again the in coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Simon,What a delightful review to read and thank you for taking the time to share your appreciation with me. We are happy to hear that you enjoyed your stay and liked the location and that our staff was friendly and provided you with excellent service during your visit.We look forward to the opportunity of welcoming you back in the near future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Angelina,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London.I am thrilled to learn that your Langham experience was exceptional from the moment you arrived, until the time that you sadly had to depart. Indeed, we are extremely fortunate with our most central location; a stones throw from the Oxford Street / Regent Street which of course is ideal for shopping and of course from the many sight seeing attractions that London has to offer.I very much look forward to having the pleasure of welcoming you back to The Langham, London in the coming months ahead.Soincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Marcella,Thank you for taking the time to provide such a positive review following your recent stay at The Langham, London.I am so glad you enjoyed the exquisite surroundings of our beautiful hotel, and were looked after so well by our outstanding team. I am thrilled to hear that our team were able to facilitate the room move for you when requested. I very much hope to have the pleasure of welcoming you back to The Langham, London in the coming months ahead.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Simon,Thank you for taking the time to post a 5 out of 5 review following your recent stay here at The Langham, London. When booking any five hotel you always have high expectations and rightly so - I am delighted to learn that we certainly exceeded your expectations with our flawless service and great facilities. We are indeed extremely fortunate with our most central location - a stone's throw from the high end retail offerings on Regent Street / Oxford Street and of course the excellent transport links that can get you around London with ease.We will certainly keep up the good work and continue to deliver first class customer care with natural warmth and I very much look forward to having the pleasure of welcoming you back to The Langham, London on many future occasions.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Yeoshua,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Nicole,Thank you for your positive 5 star feedback following a most enjoyable stay here at The Langham, London.I am delighted to hear that you enjoyed your time in residence with us with the wonderful location and our well-appointed rooms. I do hope that we will have the opportunity to welcome you back again for a flawless experience.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Farhad,Thank you so much for sharing your feedback following your recent stay at The Langham, London. We are deeply disappointed that in this instance we have failed to exceed your expectations. We endeavour to deliver a first class service in order to ensure that every guests' visit is unforgettable for the right reasons. If nothing else, thank you for your visit and for your feedback. I hope you will give us the opportunity to welcome you back in the future.Sincerely,Benjamin NgHotel ManagerThe Langham, London

Dear Eoghan,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London.I am thrilled to learn that your Langham experience was exceptional from the moment you arrived, until the time that you sadly had to depart. Indeed, we are extremely fortunate with our most central location; a stones throw from the Oxford Street / Regent Street which of course is ideal for shopping and of course from the many sight seeing attractions that London has to offer. I very much look forward to having the pleasure of playing host to you again whenever your travels bring you back to the city in the future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Patrik,Thank you for your positive 10/10 rating following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Byrne,What a delightful review to read and thank you for taking the time to share your appreciation with me! I am thrilled to learn that your Langham experience was exceptional from the moment you arrived, until the time that you sadly had to depart. Indeed, we are extremely fortunate with our most central location; a stones throw from the Oxford Street / Regent Street which of course is ideal for shopping and of course from the many sight seeing attractions that London has to offer. I certainly could not for a better endorsement of our iconic hotel and it is great to read that you will definitely be returning in the future. I very much look forward to having the pleasure of welcoming you back to The Langham, London in the coming months ahead.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Andrew,Thank you for your positive 10 out of 10 review following a most enjoyable stay here at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Andrew Thomas,Thank you for your positive 4 out of 5 review following your recent stay at The Langham, London. I hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Simon,Thank you for your positive five star feedback following a most enjoyable stay here at The Langham, London. I am glad that you had the opportunity to explore London using our central and convenient location as a base. I am pleased to learn that our staff was friendly and provided you with excellent service during your visit.It would be an absolute pleasure to welcome you back to continue creating memorable experiences.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Anonymous,Thank you for your positive 10 out of 10 rating following your recent visit with us at The Langham, London. I do hope that you will allow us another opportunity of playing host to you again in the future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London

Dear Shawn,Thank you for taking the time to provide such a positive review following your recent stay at The Langham, London.I am so glad you enjoyed the exquisite surroundings of our beautiful hotel, and were looked after so well by our outstanding team. I am delighted your room exceeded your expectations and that you found the bed extremely comfortable! To hear that you regard the hotel as a "now my go to in London" is truly rewarding in itself, and I will ensure your kind comments are shared with all of the team across the hotel. We are looking forward to welcoming you back to The Langham, London in the not too distant future.Sincerely,Benjamin NgDirector of RoomsThe Langham, London