Exterior

Reviews of The Marylebone Hotel

5 out of 5
The Marylebone Hotel
47 Welbeck Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 57 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriella

Stayed 2 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on May 23, 2024
Dear Gabriella, Thank you for staying with us at The Marylebone Hotel ad for taking the time to leave us a five star rating. We are glad to know that you had a memorable stay with us. We look forward to welcoming you when next you stay with us.Kind regards,

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel…room, service and location. Look forward to returning!
Stayed 2 nights in May 2024
Response from Blessing Oyewumi, Guest Experience Executive on May 23, 2024
Dear Margaret, Thank you so much for your glowing review and comment. We love when we hear back from our guests and thank you for your lovely comment about your overall experience of The Marylebone hotel and for highlighting our location, room and efficient service from every member of our team. We can not wait to welcome you back to The Marylebone!Kind regards,

10/10 Excellent

theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful travel experience.,service excellent. Recommend highly. Shall return hopefully!
Stayed 3 nights in May 2024
Response from Blessing Oyewumi, Guest Experience Executive on May 23, 2024
Dear Theodore, Thank you so much for leaving us a great feedback after your recent stay with us. We are delighted to know that you had an amazing stay and experience with us. We are happy to know that you received excellent service from every of our staff. We sincerely do hope that we have the opportunity to welcome you again soon for another seamless experience.Kind regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with wonderful boutiques and restaurants in neighbourhood
Stayed 2 nights in May 2024
Response from Blessing Oyewumi, Guest Experience Executive on May 23, 2024
Dear Kim, We are excited to read from you and to know that you had an amazing stay with us. We are so happy to know that our location was perfect for your stay and you were able to enjoy the restaurants and outlets that surrounds us at The Marylebone Hotel. We look forward to having the opportunity of welcoming you back in the future.Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Blessing Oyewumi, Guest Experience Executive on May 23, 2024
Dear Daniel, Thank you for leaving us a five out of five rating. We are happy to know that you had a memorable stay with us and we look forward to having the pleasure of welcoming you back in the future.Kind regards,

4/10 Poor

James

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff were lovely, condition was old and bath did not drain so we had to shower in dirty water
Stayed 1 night in May 2024
Response from Victor Fridman on May 10, 2024
Dear James, Thank you for your feedback!My sincere apologies your stay was not as your expected.I am sorry about the bath condition, please note this is not the service we strive to provide and I am sorry to have dropped the ball on this occasion.I will share your feedback with our maintenance team to fix it and avoid future mishap. We look forward to welcoming you back soon for a better experience. Warmest,Victor FridmanAssistant Front of House Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a fantastic part of London.
Stayed 4 nights in May 2024
Response from Victor Fridman on May 8, 2024
Dear Chris, Thank you for your feedback! I am delighted to hear you had an amazing stay with us and enjoyed our location.We look forward to welcoming you back soon.Warmest,Victor FridmanAssistant Front of House Manager

4/10 Poor

T

Liked: Property conditions & facilities
Disliked: Staff & service
A lot of hidden fees at this place. Also. I came from America and all my hair appliances are American. I was happy to see an American socket in the room but it didn’t work. When I told the hotel they came me an extension to plug my hair appliances into. When I used it, my blow dryer completely burned 40 percent of my hair out and the hotel says that it’s my fault because I didn’t use the blow dryer in the hotel.
Stayed 2 nights in Apr 2024
Response from Victor Fridman on May 15, 2024
Dear Tnyka , Thank you for your feedback! I am sorry to hear about your experience. Please note this is definitely not the experience we aim to provide to our guests and I am sorry to have dropped the ball on this occasion. We do indeed provide hair dryers for our guests to avoid any kind of accident. Please kindly note our Hair Dryers are checked and inspected regularly to ensure no health and safety hazards. We hope you're doing well now and look forward to welcoming you back for a better experience soon.Warmest,Victor FridmanAssistant Front of House Manager

10/10 Excellent

Abeer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in an amazing location. Staff was great as well
Stayed 1 night in Apr 2024
Response from Blessing Oyewumi, Guest Experience Executive on Apr 28, 2024
Dear Abeer, Thank you for staying with us and for taking the time to score us and for your lovely comment. We are happy to know that our location was perfect for your stay and that you found our staff great. We look forward to having the pleasure of welcoming you back when next you stay with us.Kind regards,

8/10 Good

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Blessing Oyewumi, Guest Experience Executive on Apr 28, 2024
Dear Noreen,Thank you for staying with us and for taking the time to score us. We are pleased to see that you had an excellent overall stay. We look forward to having the pleasure of welcoming you back when next you stay with us.Kind regards,

8/10 Good

Kristian

Stayed 1 night in Mar 2024
Response from Victor Fridman on May 10, 2024
Dear Kristian, Thank you for your feedback!We look forward to welcoming you back soon.Warmest,Victor FridmanAssistant Front of House Manager

8/10 Good

Kristian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is great, super location in the hip neighbourhood of Marylebone, within walking distance of Mayfair and Soho. I have stayed here before and liked it. They have a real gym with a large indoor pool, cardio, weights, cross-fit and much more. A nice bar although they seem short staffed, and a good breakfast restaurant, though they sometimes don't quite get your order right, both of which for a 5 star property, should not be a problem. My room was nice, real king size bed, and I love the small bottle of milk for my coffee in the room, and a proper selection of coffee (and enough of it). However the room was very noisy, no soundproofing, almost as if people was in your room as they walked by. Also, the front office crew is not alway very helpful, not 5 star service.
Stayed 2 nights in Apr 2024
Response from Anna Guadagno on Apr 20, 2024
Dear Kristian,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciate our great location in the vibrant neighborhood of Marylebone, and that you enjoyed our facilities, including our gym and indoor pool.It is wonderful to know that you liked your room, the king-size bed, and the thoughtful amenities provided. We take note of your comments regarding the bar service and breakfast restaurant, and we apologise for any inconvenience caused. Rest assured, we will address these areas to ensure a more consistent experience for our guests.We are sorry to hear about the noise from outside your room. We understand how important a peaceful environment is for a comfortable stay, and we will look into ways to improve this aspect. If you will be staying with us in the future, we can have a look into a different area of the hotel to provide a quieter room. Furthermore, we regret to learn that our front office team did not meet your expectations in terms of service. We strive to provide a high standard of hospitality, and we will address this feedback with our team to ensure better service in the future.We truly value your loyalty as a returning guest, and we hope to have another opportunity to better serve you and exceed your expectations during your next visit to London.Kind regards Anna Guadagno Duty Manager

10/10 Excellent

Christopher, Peterborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location
Stayed 1 night in Apr 2024
Response from Anna Guadagno on Apr 20, 2024
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and enjoyed our great location!Our team takes pride in providing exceptional service, and it is wonderful to know that our efforts were appreciated during your stay. We are also pleased that our location added value to your experience.We hope to have the pleasure of welcoming you back soon.Warm regardsAnna Guadagno Duty Manager

10/10 Excellent

Yamil, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Blessing Oyewumi, Guest Experience Executive on Apr 15, 2024
Dear Yamil,Thank you for your lovely comment following your recent stay with us and we are delighted to know that everything went well during your visit to us. We look forward to having another opportunity of welcoming you back in the future.Kind regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to London many times and never found a hotel I would return to until now.
Stayed 6 nights in Apr 2024
Response from Blessing Oyewumi, Guest Experience Executive on Apr 12, 2024
Dear Emily,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a pleasant stay with us. It is always our goal to provide our guests with exceptional service and a memorable experience, and we are delighted that we could meet your expectations. We are glad to know that you enjoyed your time at our hotel, and we cannot wait to welcome you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us. We look forward to hosting you again soon.Kind regards,

10/10 Excellent

Jennifer, Essex Junction

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels I've ever stayed at. The service was phenomenal!
Stayed 4 nights in Mar 2024
Response from Blessing Oyewumi, Guest Experience Executive on Apr 4, 2024
Dear Jennifer, Thank you for staying with us and for leaving us a very nice review following your recent stay with us. We are so happy to know that you had a phenomenal experience. We appreciate you for sharing your experience once again with us and we look forward to having the pleasure of welcoming you back in the future.Kind regards,

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Blessing Oyewumi, Guest Experience Executive on Mar 15, 2024
Dear Frances, Thank you for staying with us and for leaving us a great score, we are happy to know that you had a pleasant stay with us. We look forward to having the pleasure of welcoming you back when next your stay with us.Kind regards,

6/10 Okay

Hayfa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator takes a lifetime, the hotel staff made everything very complicated, concierge was not helpful.. it was Ok
Stayed 2 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on Mar 5, 2024
Dear Hayfa, We want to appreciate you for staying with us and for taking the time to leave us a feedback. I would be more than happy to give you a call so as to be able to understand what went wrong with your stay. Please can you kindly let me know what time is best for you. I hope to have the pleasure to be able to turn your experience this time around for the best. Looking forward to hearing from you.Warm regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service
Not heating working in room and no Tv working staff sent to fix no idea what to do Room service meal excellent I was given free breakfast which was excellent Bathroom minuscule
Stayed 1 night in Feb 2024
Response from Sri Sompalli on Mar 1, 2024
Dear Ian,Thank you for taking the time to share your recent experience with us. We apologize for the issue with the heating and TV in your room. Your comments have been shared with our maintenance team to ensure that similar issues are addressed promptly and efficiently in the future.On a positive note, we are pleased to hear that you enjoyed the excellent room service meal and the complimentary breakfast. Your satisfaction is our priority, and we're glad to know that our team made efforts to enhance your experience.We also appreciate your feedback about the bathroom size, and we will consider this in our ongoing efforts to improve our accommodations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,Sri SompalliGuest Experience Host

10/10 Excellent

Barbara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Just Great!
Stayed 2 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on Feb 24, 2024
Dear Barbara, Thank you so much for staying with us and for the five star review. We are delighted to know that you had a great stay with us and we cannot wait to have the pleasure of welcoming you back.Kind regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sri Sompalli on Feb 18, 2024
Dear Diana,We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on Feb 17, 2024
Dear Yoav, Thank you for staying with us and for taking the time to score us on our platform. We are delighted to see that you had amazing stay with us. We look forward to welcoming you in the future.Kind regards,

10/10 Excellent

Cam

Traveled with partner
Liked: Amenities
Excellent hotel in a superb location.
Stayed 5 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on Feb 17, 2024
Dear Cam, Thank you for staying with us and for taking the time to leave us a feedback following your recent stay with us. We are delighted to know that you had a memorable stay with us and that you found our location perfect for your stay. We like ,,to hear from our guest and your comments made us happy that you left the hotel satisfied with your stay.Thank you once again for sharing your experience with us and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star stay
A 5 star stay, everything was perfect from start to finish. It was the highlight of our trip to London! The staff were so welcoming , the room was comfortable and quiet with everything we needed. We returned and had a drink at the bar the first two evenings and this was very enjoyable. The atmosphere, decor, ambiance, and staff all made it a memorable stay.
Stayed 3 nights in Feb 2024
Response from Sri Sompalli on Feb 6, 2024
Dear Maria,Thank you so much for your glowing review! We are thrilled to hear that your stay with us was nothing short of perfect and that we could be the highlight of your trip to London. Our team takes great pride in providing exceptional service, ensuring every guest feels welcomed and comfortable throughout their stay. It's wonderful to hear that you found our rooms to be comfortable and quiet, equipped with everything you needed for a relaxing stay.We're delighted that you enjoyed spending time at our bar and soaking in the atmosphere and ambiance. Creating memorable experiences is what we strive for, and we're thrilled that we could contribute to making your stay special. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future. Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Sri Sompalli on Feb 6, 2024
Dear Anne,Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Jan 2024
Response from Sri Sompalli on Feb 6, 2024
Dear Lisa,Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only downside was the bathroom was very small, but the hotel was very nice, staff extremely helpful & position was ideal for what we needed.
Stayed 1 night in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on Jan 31, 2024
Dear Karen, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. We are thrilled to know that you had a pleasant stay with us, and we appreciate your kind words towards the member of our staff. Our guest satisfaction is our utmost priority. Our sincere apology for the inconvenience you experience with the size of the bathroom in your room. We do hope this did not make your stay with us less pleasurable. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! It has a great location, has great service, and is amazing, especially for work travel - lots of small spaces for work, meeting rooms, etc., while still keeping the feeling of a boutique hotel. Lots of restaurants, shopping, and famous landmarks are minutes away.
Stayed 4 nights in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on Jan 23, 2024
We appreciate you for staying with us and for leaving us a five star review following your stay with us. We are delighted to know that you had an amazing stay and that you found our location convenient and accessible to every landmarks of the city which made your commute easy and smooth. Thank you once again for sharing your experience with us and we look forward to welcoming you back in the future.Kind regards,

2/10 Terrible

Anna

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on Jan 23, 2024
Dear Anna, Thank you for taking the time to leave us a feedback following your recent stay with us. I am so disheartened to learn that you did not have a pleasant stay with us on this occasion. This is not the experience we would like our guests to leave the hotel with. Anna, I would like to have a further conversation regarding your experience with us and to be able to turn this around and to restore your faith in us. I have already tried the contact number that we have on file, however, does not seem to be connecting.I would really appreciate it if you can take some time to kindly get in touch with me by contacting me on the hotel's number: 02074866600. I am hopeful that you would give us another opportunity to be able to provide you with a seamless and efficient service.I look forward to hearing from you.Kind regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is unusually attentive and coridial. I was upgraded to a deluxe room.The location is perferct, quite quiet but very central, withing a short walk to Oxfird Street and Piccadilly Circus. The area is replet with great bars and restaurants. My only "demur" relates to the room's decor which is somewhat bland.
Stayed 3 nights in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on Jan 23, 2024
Dear Michael, Thank you for staying with us and for taking the time to leave us a feedback. We are delighted to know that you had a pleasant stay with us and that you found our location convenient for stay. We sincerely apologize that the room decoration did not match your expectations, and we understand that everyone of our guests has different interior design preferences. We truly hope that this does not make your stay any less enjoyable.Thank you once again for sharing your experience and we look forward to welcoming you in the future.Kind regards,

10/10 Excellent

Michelle Marie

Stayed 1 night in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on Jan 12, 2024
Dear Michelle Marie, Thank you for staying with us and for leaving us a review score. We are thrilled to know that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kind regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Marylebone Gem
We had an amazing stay over Christmas 2023 and felt very comfortable during our stay. Our room was comfortable and clean as well as quiet. The food was amazing, and the location is central to many different areas and hotspots. The staff was uber-friendly and very accomodating.
Stayed 5 nights in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on Jan 11, 2024
Dear Thomas,Thank you for staying with us and for taking the time to leave us a lovely review. We are delighted to hear that you that you had an amazing stay with us. Thank you for highlighting your room and our location as your memorable moments and for your kind words toward our member of staff, this means a lot to us. We look forward to welcoming you in the future.Kind regards,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on Jan 11, 2024
Dear Diana, Thank you for your recent stay with us and for taking the time to leave us a review. We are thrilled to know that you had an amazing stay with us. We look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sri Sompalli on Jan 4, 2024
Dear Natasha,Thank you for taking time to rate us regarding your recent stay with us.I am immensely proud to note your experience was in line with that of your 10/10 rating and that all of our team went the extra mile in ensuring this was an enjoyable experience.We are very much looking forward to host you for a very for another extraordinary stay with us in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were blown away by our stay! Personalised gifts for our son, just the most special night away with a newborn.
Stayed 1 night in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on Dec 20, 2023
Dear James, Thank you for staying with us and for your lovely review. We are delighted to know that you had and amazing stay with us. Thank you kindly for mentioning our personal touch for your newborn son, it is our greatest pleasure to have him stay with us. We do hope to see you soon on your next stay. Thank you once again for your lovely review. We are wishing you a very Merry Christmas and a Happy New Year in advance. Kind regards,

8/10 Good

Natalie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was incredibly small and stuffy but the hotel is amazingly located and perfect for one night.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on Dec 19, 2023
Dear Ms Natalie,Thank you for sharing your feedback with us. We're pleased to hear that our hotel's location worked well for your needs. We apologize if the size and ventilation of the room didn't meet your expectations. We understand the importance of comfort during a stay, and we'll take your comments into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a more comfortable experience in the future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely property in a very nice, quiet area. The rooms whilst clean and comfortable are quite small, particularly the bathroom. As a 5'5 small woman had difficulty getting in the space to close the door. All spaces within the hotel are beautifully designed albeit quite dimly lit at all times.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on Dec 19, 2023
Dear Danielle,Thank you for your valuable feedback regarding your stay at our property. We're read to hear that you appreciated our lovely hotel and its serene location. We apologize for any inconvenience caused by the room size, especially the bathroom, and understand your concerns regarding the limited space. Your feedback regarding the lighting is also duly noted, and we'll look into how we can improve this while maintaining the ambiance.We strive to ensure that all our guests have a comfortable and enjoyable experience, so we truly appreciate your insights. Please know that your comments will be taken into consideration as we aim to enhance our facilities for future guests. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sri Sompalli on Dec 19, 2023
Dear Kyle,Thank you so much for your wonderful rating!We're thrilled to read that you had such a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable and enjoyable time, and it's incredibly rewarding to know that we met your expectations. We can't wait to welcome you back for another fantastic stay in the near future.Kind regards,Sri SompalliGuest Experience Host

6/10 Okay

Colin

Business traveler
Liked: Staff & service
Disliked: Room comfort
Ok, but pricey
Hotel was fine, but expensive for a small room.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on Dec 19, 2023
Dear Mr Colin,Thank you for taking time to rate us your feedback regarding your recent stay with us at The Marylebone Hotel.We appreciate your input regarding our pricing. Our goal is to provide an exceptional experience that reflects both quality and value. We'll take your comments into consideration as we continually evaluate our pricing to ensure we're offering competitive rates for the services and amenities we provide.We genuinely value your comments and would love the opportunity to regain your trust and loyalty. Would love the opportunity to regain to ensure your future stays exceed your expectations. Kind regards,Sri Sompalli Guest Experience Host

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from Sri Sompalli on Jan 4, 2024
Dear Jackie,Thank you for taking time to rate us regarding your recent stay with us.I am immensely proud to note your experience was in line with that of our five star rating and that all of our team went the extra mile in ensuring this was an enjoyable experience.We are very much looking forward to host you for a very for another extraordinary stay with us in the near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried for the first time as it was convenient for Christmas shopping. Not sure I'd return though as the bathroom was ridiculously small, barely enough room to get in and also to my dismay I was charged over £5 for a cup of tea I ordered while waiting to check in then charged an extra service fee on top even though I collected it myself. Takes the mick a bit when you're spending so much on the room. Lovely meal from the restaurant downstairs though and staff were very friendly. Doorman especially was a lovely gentleman who advised me on my onward travel plans.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on Dec 12, 2023
Dear Ms Penny,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the lovely meal at our restaurant and found our staff, particularly the doorman, to be helpful and accommodating. Providing exceptional service is a top priority for us, and we're delighted that you felt well-assisted during your stay.We're genuinely sorry to learn about the inconvenience you faced regarding the size of the bathroom and the unexpected charges for the tea. We understand how important comfort and transparent pricing are during a stay, and we apologize for any frustration this may have caused. Your feedback regarding these matters has been noted, and we will address these issues to ensure a better experience for our guests in the future.We appreciate your patronage and hope that despite these setbacks, you might consider giving us another chance to provide you with an improved experience during your future visits. If you do plan to return, please feel free to reach out directly, and we'll do our best to ensure a more enjoyable stay for you.Thank you once again for your valuable feedback. We look forward to the possibility of welcoming you back and exceeding your expectations in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on Dec 6, 2023
Dear Jessica, Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Kind regards,

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart and comfortable hotel, close to the shops and cafes of Marylebone and a haven of quiet from busy London.
Stayed 3 nights in Nov 2023
Response from Blessing Oyewumi, Guest Experience Executive on Dec 6, 2023
Dear Daniel, Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.We are so thrilled to know that you had an amazing stay with us, thank you for your kind words towards our staff. It brings us great joy knowing that you left the hotel happy and satisfied with our service.Thank you again for sharing your experience, and we look forward to welcoming you back in the future.Kind regards,

6/10 Okay

Katie

Stayed 1 night in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on Dec 22, 2023
Dear Katie, Thank you for staying with us ad for taking the time to leave us a review. We are pleased to hear from you and to know that you had a pleasant stay. We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

miles

Stayed 1 night in Nov 2023
Response from Sri Sompalli on Dec 19, 2023
Dear Miles,Thank you so much for your wonderful rating!We're thrilled to read that you had such a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable and enjoyable time, and it's incredibly rewarding to know that we met your expectations. We can't wait to welcome you back for another fantastic stay in the near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Natt, Jersey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Overall I would give this hotel 3/5 I don’t feel like is 5 star hotel, the room is fairly small but the customer service at the desk was amazing dealing with complaints was quick as the issue was keep building up (thank you Louis) If you looking forward to chilling at the pool Change your mind 😂 as the pool at the gym is open to the public 💔 you have to walk down fully dress and then get change down at the locker room. Room slipping not allowed have to wear shoes down to the gym. Once we got down to the gym and get changed into our swim wear went to the pool it was a bit of shock as we can’t just go down and swim as the swimming pool is open but lane swim only 🙈 so if you’re looking for chilling down at the pool it not a ideal The location was a bit far will take a bit of walk to Oxford about 15-20 mins Overall again I would give it 3/5 The customer service at the desk were great as the issue I mentioned to them was dealt right away But I’m not sure I would stay again as I love to chill out after a long day in London city but full of people working out in the gym and swim madly in the pool Thanks
Stayed 3 nights in Nov 2023
Response from Sri Sompalli on Nov 21, 2023
Dear Natt,Thank you for sharing your recent experience at our hotel. I want to express my sincere apologies for the aspects that didn't meet your expectations.I regret that the size of the room and the pool experience did not align with what you anticipated. Your feedback regarding the pool being open to the public, the requirement to fully dress before accessing the pool area, and the restrictions on pool use for lane swimming only is indeed valuable. I understand how this might not have aligned with the relaxing experience you sought during your stay.Furthermore, I'm sorry that our location's distance from Oxford Street was not ideal for you.While I'm glad that Luis was very helpful. I regret that your overall experience did not meet the standards we aim to provide. Please know that your feedback is crucial for us to improve and better meet the expectations of our guests.Should you reconsider staying with us in the future, I would personally ensure that we address your concerns and strive to provide a more satisfying experience tailored to your preferences.Thank you again for your feedback.Kind regards,Sri SompalliGuest Experience Host

6/10 Okay

Raed

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on Nov 20, 2023
Dear Raed,Thank you for taking the time to review, though I am disheartened to read that your experience was only 3/5. If you would like to share any further details of your experience, please reach out to us directly.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on Nov 14, 2023
Dear Benjamin,Thank you for taking the time to review, I am delighted to read you enjoyed your recent stay.I hope to welcome you back to The Marylebone soon.Kind regards,Stephanie PattesonGuest Experience Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on Nov 14, 2023
Dear Graham,Thank you for taking the time to review, I am delighted to read you enjoyed your recent stay.I hope to welcome you back to The Marylebone soon.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and clean wee-equipped facilities.
Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on Nov 14, 2023
Dear Peter,Thank you for taking the time to review! I am delighted to read that you enjoyed our wonderful location, exceptional staff, and well appointed facilities.I do hope to welcome you back to The Marylebone, in the not too distant future.Kind regardsStephanie PattesonGuest Experience Manager