외관

더 사보이 여행 후기

5 out of 5
더 사보이
Strand, London, England

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1004개 이용 후기 중 849개" "
평점 8 - 좋아요. 1004개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 30개" "
평점 4 - 별로예요. 1004개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 10개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

HYEKYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a perfect stay
I had a really comfortable two days at the Savoy Hotel. The Christmas decorations were absolutely beautiful and I had the perfect holiday from American Bar to great cocktails, afternoons, and breakfast. Best London hotel to recommend to everyone!
2023년 12월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 10일
Dear HYEKYUNG, It was truly lovely to read your kind words and we are thrilled you had a wonderful stay here at The Savoy. Thank you also for sharing your photo. The Savoy is always a special place to be but everything does seem more magical at Christmas and we are so pleased you enjoyed our beautiful decorations this year. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Kwon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 13일
Dear Kwon, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Soyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던 최고의 호텔, The Savoy!!
사보이호텔은 경험하면 너무 좋은 런던의 대표적인 호텔이다. 영국적이고 전통적이고 코너마다 얼마나 이쁜지 로비에 꽃장식도 너무나 아름답다. 심지어 공용화장실도 그림 장식이 되어 있어서 여기저기서 사진찍는거 좋아하는 젊은 분들 예쁜 사진 남길 수 있을 듯 하다. 나올 때 택시나 데리러오는 차가 있냐고 도어맨이 물어본다. 아니 우린 그냥 지하철이나 버스^^ 이왕이면 드레스코드 맞춰서 식당도 가보길. 그렇게 씌여있더군: Dress impressive. 잠시라도 영국 상류층처럼 지내보자. 돈 많이 벌어서 또 와야지^^
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 9일
친애하는 손님, 사보이(Savoy) 경험에 대한 글을 읽게 되어 정말 기쁩니다! 모든 것이 귀하의 기대를 뛰어넘었고, 정말 멋진 시간을 보내셨다니 정말 기쁩니다. 곧 The Savoy에 다시 오신 것을 진심으로 환영합니다. 그동안 도움이 필요하시면 알려주시기 바랍니다. 감사합니다. 품질 리더인 Debra Patterson

6/10 - 괜찮아요

yoonah

2023년 9월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 9월 13일
Dear yoonah. We are sorry to see your low score. Guest feedback is so important to us, if you have any additional comments you would like to share with us then please get in touch. We look forward to welcoming you back to The Savoy very soon. Kind regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best of best !
호텔의 수준을 평가할 때 많은 부분은 시설이다 . 만약 초현대식 호텔의 화려함을 기준으로 본다면 다를 수 있으나 , 호텔의 서비스 ( 왜 호텔 서비스라고 부르는가라는 관점에서) 측면에서 사보이는 교범이다 . 꽤 많은 호텔을 방문 할 기회가 있었고 , 실제 그중에서는 그나라 최고 호텔에 투숙할 기회가 적지 않았지만, 사보이는 당연 최고 수준이라는 말이 전혀 과찬이 아니다 . 전통이라는 말의 진짜 의미를 유감없이 보여준다
2020년 2월에 3박 숙박함
답변 제공: PB 님, 2020년 2월 26일
친애하는 손님, 최근에 The Savoy를 방문한 후 긍정적 인 피드백을 보내 주셔서 감사합니다. 우리는 당신이 우리와 함께 머무는 것에 관한 모든 것을 즐겼으며, 진정한 사보이 스타일로 멋진 시간을 보냈습니다! 곧 다시 만나게되어 기쁩니다. 감사합니다. Savoy의 전무 이사 인 Philip Barnes

10/10 - 훌륭해요

JAEHEON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던을 대표하는 호텔
런던을 대표하는 최고의 호텔이라는 명성에 걸맞는 호텔임. 트라팔가 광장과 코벤트 가든 인근에 위치. 중요 관광지를 걸어다닐 수도 있음. 최고의 시설과 친절한 서비스가 돋보임. 욕조가 다소 미끄러움. 영국의 다른 호텔과 마찬가지로 1회용 칫솔, 치약, 면도기는 없음. 조식도 꼭 드셔보시기 바람.
2020년 1월에 3박 숙박함
답변 제공: PB 님, 2020년 1월 24일
JAEHEON님께, 최근 The Savoy 방문 후 긍정적 인 피드백을 보내 주셔서 감사합니다. 환상적인 중심 위치를 포함하여 숙박의 모든 측면을 즐겼습니다. 곧 다시 만나게되어 기쁩니다. 감사합니다. Savoy의 전무 이사 인 Philip Barnes

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
코벤트가든 추천 호텔
호텔은 오래됐지만 관리가 잘되어 있어서 쾌적한편이었고 코벤트 가든이 5분도 체 되지 않아 주변에 카페나 레스토랑 접근성이 편리했다. 비가 와서 저녁때는 나가기가 귀찮았는데 룸서비스 음식 퀄러티는 다른 5성급 호텔에 비해 훌륭한 편이다. 가장 맘에 들었던 건 베딩이 청결한 느낌이 들어 좋았고 퀄러티도 좋아서 여행중에 푹 잘 수 있어서 좋았다.전반적으로 복잡한걸 싫어하지 않는 여행객들에게는 추천할만하다.
2019년 11월에 5박 숙박함
답변 제공: PB 님, 2019년 12월 2일
최근에 The Savoy를 방문한 후 긍정적 인 피드백을 보내 주셔서 감사합니다. 나는 곧 다시 당신을 환영하는 즐거움을 갖기를 바랍니다. 감사합니다. Savoy의 전무 이사 인 Philip Barnes

10/10 - 훌륭해요

Jinsoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 직원.객실.침구. 최고의 호텔
굉장히 친절한 직원. 훌륭한 객실 최고였습니다.
2019년 8월에 3박 숙박함
답변 제공: Philip Barnes 님, 2019년 10월 7일
Dear Jinsoo, Thank you for taking the time to provide such positive feedback following your recent visit to The Savoy. I do hope to have the pleasure of welcoming you back again very soon. Kind regards, Philip Barnes, Managing Director at The Savoy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치도편하고서비스도좋아요.고풍스런건물에방천정도높고넓직하고~~스런
2019년 2월에 2박 숙박함
답변 제공: Philip Barnes 님, 2019년 2월 11일
최근 사보이를 방문한 후 긍정적 인 피드백을 제공 해주셔서 감사합니다. 나는 곧 다시 당신을 환영하는 기쁨을 가질 수 있기를 희망합니다. 친절한 인사, Philip Barnes, The Savoy의 전무 이사

10/10 - 훌륭해요

helen 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
우아하고 아름다운 호텔
어느 곳으로든 높은 접근성. 레스토랑도 가격대비 매우 훌륭. 다음 런던 여행에도 기꺼이 머물고 싶은 곳.
답변 제공: Philip Barnes 님, 2017년 5월 15일
귀하의 의견에 진심으로 감사 드리며 머물기를 기쁘게 생각하며 사보이를 다시 방문하기를 바랍니다. 문안 인사, 필립 반즈 매니 징 디렉터

8/10 - 좋아요

jeongeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 편안하고 시설도 좋고 만족스럽습니다~ 세심하게 준비해주는 서비스도 아주 맘에 들었습니다~
답변 제공: General Manager 님, 2017년 3월 1일
Thank you for taking the time to leave such positive feedback! We are delighted you enjoyed your visit. We hope to have the pleasure of welcoming you back to The Savoy very soon. Kind regards, Philip Barnes Managing Director

6/10 - 괜찮아요

younsook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unprofessional service
럭셔리킹룸으로 예약했는데 40m2라고 명시되어있는 것보다 현저히 작았음. 전망도 너무 별볼일없는 수준이라 돈을 더 페이하고 업그레이드하고 싶다고 했으나 연휴시즌이라 방이 없다고 기다려보라고 함. 원래 방에서 기다리라고 한 직원은 연락이 없고 옷을 벗을수도 화장실을 쓸수도 없는 상황에서 40분을 대기함. 그동안 전화를 해도 알았다고만 하길래 결국 전화데스크가서 문의하니 3시간만에 방을 바꿔줌. 원하던 전망은 아주 살짝 생겼으나 더 작은방으로 옮겨놔서 정말 어이 없는 상황. 컴플레인을 하니 풀가격 다 받고 8층의 스위트룸으로 제공하겠다고 약속. 그사이 1층 사보이그릴 가서 식사하고 10시에 방키달라고 하니 4층 스위트룸이라며 키를 줌. 미치게 화가 난 남편은 도대체 말을 왜이렇게 바꾸고 책임지는 담당자가 없냐고 소리를 지르자 매니저 나와서 직접 대응. 결국 사보이 스위트룸은 정말 좋더라는... 하룻밤 250만원. 호텔이 아무리 히스토리컬하고 멋져도 대응하는 직원들은 바쁘다는 핑계로 책임감없이 말바꾸기 일쑤고 프로페셔널한 영국 호텔리어의 모습은 온데간데 없음. 1층은 늘 사람들로 외부사람들까지 북적대서, 숙박 하는 사람들이 들고나는거 따위 관심없음. 현지 차타고 오는사람들 발렛해주느라 정신없는게 딱 서울의 대형호텔수준... 매우 실망스러우며 런던 부띠크호텔과 참 대조적임
답변 제공: General Manager 님, 2017년 1월 4일
친애하는 손님, 긍정적 인 피드백을 보내 주셔서 감사합니다. 조만간 사보이에 다시 오게되어 기쁘게 생각합니다. 친절하고, Philip Barnes, 지역 부사장 겸 전무 이사

8/10 - 좋아요

jeongeun 님, 대한민국 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든것이 편안한 호텔
아주좋은곳입니다 가격이 조금 비싼것만빼면 정말 추천할만한곳입니다
답변 제공: General Manager 님, 2016년 8월 9일
Dear jeongeun, Thank you for your wonderful compliments and positive feedback. We hope to have the pleasure of welcoming you back to The Savoy soon. Kind regards, Kiaran MacDonald, Managing Director at The Savoy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel on London
All the hotel staff is very kind. Room is clean and comfortable. Good location near the covent garden. I think the best hotel in London
Dear Guest, Thank you for your kind words and wonderful review. We were overjoyed to read that you find The Savoy to be the best hotel in London! As you mentioned within your review we are indeed fortunate to be located right in the very heart of London and just a stone's throw away from Covent Garden. Thank you again for sharing your comments with us, we hope to have the pleasure of welcoming you back to The Savoy soon. Kind regards, Kiaran MacDonald

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was a truly great experience.
답변 제공: Kiaran MacDonald 님, 2015년 10월 13일
Dear Guest, Thank you for sharing your comments with us, we thoroughly value and appreciate your positive feedback. At The Savoy we continually aim to provide each guest with a special and memorable Savoy experience, we were therefore delighted to read that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the near future soon. Kind regards, Kiaran MacDonald

10/10 - 훌륭해요

Jayesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing building, fantastic staff, very welcoming
2024년 3월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 3월 4일
Dear Jayesh, We very much appreciate you taking the time to write a review. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

MOMOKO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 3월 1일
Dear MOMOKO, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

8/10 - 좋아요

David

2024년 2월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 3월 21일
Dear David, Thank you for taking the time to leave feedback. We hope you enjoyed your stay and look forward to welcoming you back to The Savoy in the future. Best regards, Debra Patterson, Quality Leader

8/10 - 좋아요

Toni

2024년 2월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 2월 27일
Dear Toni, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Mark

2024년 1월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 2월 6일
Dear Mark, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such a positive score, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay for Christmas atmosphere. It really felt special and a nice escape. I wouldn’t change a thing but the restaurants. By Gordon Ramsey, they were the worst and most overpriced food in London.
2023년 12월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2024년 1월 22일
Dear Jon, Thank you for taking the time to leave feedback. We're delighted you enjoyed your stay, but sorry to hear your visit to our restaurants fell below your expectations. Please do get in touch if you would like to share any additional comments, as customer feedback is so important to us. We hope to welcome you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Robin

2023년 12월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 27일
Dear Robin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

8/10 - 좋아요

Neil

2023년 12월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 27일
Dear Neil, Thank you for taking the time to leave feedback. We hope you enjoyed your stay at The Savoy; if you did have any additional feedback you would like to share then please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Best regards, Debra Patterson, Quality Leader

8/10 - 좋아요

Lois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was amazing and as always love staying here. However we came down for breakfast told the wait would be 15-20 minutes we waited 45 minutes and went back to find out what was happening. It seems we had been forgotten so we left. Disappointing as it is part of staying at the Savoy.
2023년 12월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 27일
Dear Lois, Thank you for your feedback regarding your stay at the The Savoy, and for taking the time to complete a guest survey. I will share your comments with our team. I was so pleased to learn that you had a pleasant stay overall, although I do apologise that your breakfast reservation was overlooked. This should not have happened, and I am so sorry we were unable to accommodate you even after the issue had been identified. We do everything we can to try and minimise wait times for our guests but unfortunately they still do happen occasionally. Despite this we do hope to have an opportunity to welcome you back to The Savoy in the future, when another warm Savoy welcome will await. If there is anything we can do in the meantime, please do not hesitate to get in touch. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Who else checks you in and takes you to your room?
Simply faultless. I challenge anyone not to have a fantastic stay.
2023년 12월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 27일
Dear Stuart, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

8/10 - 좋아요

Terence

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Savoy…is it a 5 star experience?
Lovely hotel, service needed a lot more attention dining at the hotel was a joke especially weekends, insufficient room for hotel guests. We had not been informed the need to book both restaurants for breakfast (excluding Gordon Ramsay) and especially the American Bar during the evening when the place was taken over by the next door theatre goers having pre drinks. So regardless of your stay you could not enter! Room was nice and very clean. Sorry to gripe but my partner and I had a room on the ninth floor of the hotel, two very small elevators servicing the wing we were in. During a 10 day stay, the elevators were being continuously worked upon leaving one only working. On one occasion one was being worked upon the other simply gave up the ghost we ended up walking down the stair well. A second occasion whilst in the elevator with a member of staff the and other guests, the elevator stopped then started to free fall a little before juddering to a halt. We obviously managed to get back to the ground floor from the 6th. Tow of the lady guests in the elevator were incredibly frightened by the experience. Last day hotel could not find our luggage and we waited 20 minutes for some to be found. All in all a great experience with obvious issues regarding staff.
2023년 11월에 10박 숙박함
답변 제공: Debra Patterson, Quality Leader 님, 2023년 12월 29일
Dear Terence,Thank you for your detailed review which has been shared with the senior management team. We offer you our sincerest apologies for the inconveniences of the lift maintenance that occurred throughout your stay. Understandably, there was not only a daily frustration but alarm when on one occasion the lift came to an abrupt halt. The timeliness of the maintenance was not ideal at all, but nevertheless necessary to keep these lifts maintained to the strictest of safety standards. With regard to booking our venues, usually it would not be necessary to book a table in advance, but it is always recommended to avoid disappointment, especially during the festive season and other special occasion in the year. A communication is sent from our guest relations team advising to book so we are sorry this message was not received in time. Even without a booking for the bars, our resident guests should always take priority over external guests with a wait time honoured. We are sorry for the difficulties you experienced in this respect. We would also like to apologise for the luggage delay on your last day and hope this situation did not delay you too much in your onward journey. We care very much about how we make our guests feel and we want you to know that we have made a careful note of your comments, so ensure that should we have the pleasure of welcoming you again to The Savoy, that you enjoy a seamless, less frustrating and more enjoyable experience with us. Thank you again for your review and we send you all good wishes for 2024.

10/10 - 훌륭해요

William

2023년 12월에 6박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 12일
Dear William, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your score with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 12월 6일
Dear Dan, We very much appreciate you taking the time to complete a guest survey, and thank you scoring your stay! It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 29일
Dear Guest, We very much appreciate you taking the time to leave such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 21일
Dear Guest, We very much appreciate you taking the time to review your stay. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was fantastic. Really classy and traditional. The service was phenomenal.
2023년 11월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 20일
Dear Luke, Thank you for taking the time to leave such wonderful feedback! We are thrilled you enjoyed everything about your stay at The Savoy, and are so pleased you left with many happy memories of your time with us. We hope to have the opportunity to welcome you back again very soon. With best wishes, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Martine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 20일
Dear Martine, Thank you for taking the time to leave such a high score! We are delighted you had a wonderful stay and hope you left with many happy memories. We look forward to welcoming you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Damian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The greatest hotel in London IMHO
Out of all the times I have stayed at The Savoy, this was the best - the room was incredible, service, in-room breakfast dining, butler service - everything was impeccable.
2023년 11월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 15일
Dear Damian, Wow! Thank you for taking the time to write such an amazing account of your recent stay with us, here at The Savoy. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Johan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 13일
Dear Johan, We very much appreciate you taking the time to provide positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Johan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 13일
Dear Johan, We very much appreciate you taking the time to provide positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Serdar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a fantastic experience. I will definitely be going back.
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 2일
Dear Serdar, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Sharen

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 2일
Dear Sharen, Thank you for taking the time to leave feedback - we cannot ask for more than 10 out of 10! We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and helped us with a family emergency. We are very grateful for their kindness.
2023년 10월에 6박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 11월 2일
Dear Daniel, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

2/10 - 너무 별로예요

Shane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The house Rolls Royce was not clean upon collecting guest from the airport and showing it’s age. The Receptionist sent the guest via the wrong lift and the Caviar selection is limited. Not worth the money
2023년 10월에 1박 숙박함
답변 제공: Debra Patterson, Quality Leader 님, 2023년 11월 13일
Dear Shane,We appreciate the feedback and offer you our sincere apologies for these areas of our service that fell below expectation. We have taken seriously your observations of the Rolls Royce cleanliness, which should be maintained at all time. We are sorry for the inconvenience of guiding you initially via the incorrect lift. We are looking to introduce a more extensive caviar range next year. Thank you for sharing these valuable insights and we hope to see you again when your travels bring you next to London.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its the Savoy, of course its top quality! Bars are great, the service was responsive and the rooms good quality and well provided - could have done with more milk and some biscuits/snacks would have been welcome.
2023년 10월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 30일
Dear Mark, Thank you for reviewing your stay! We are delighted you had a wonderful time and everything lived up to your expectations. I did note your point about the milk and snacks in your room - we always welcome guest feedback, and are constantly reviewing what we offer to our guests, so I will feed this back to the management team. We do hope to have an opportunity to welcome you back to The Savoy very soon! Kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Phil

2023년 10월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 26일
Dear Phil, Thank you for leaving a review! We cannot ask for more than 10/10 and are delighted you enjoyed everything about your stay at The Savoy. We look forward to welcoming you back to the hotel very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Sunil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2023년 10월에 4박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 24일
Dear Sunil, Thank you for taking the time to leave positive feedback! We are delighted you had a five star experience, and hope to have the opportunity to welcome you back to The Savoy very soon. Kind regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 23일
Dear Alberto, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Chad Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have had the pleasure of staying at some fine hotels previously. With that background, I was astounded at the professionalism and level of service provided by every member of the Savoy staff. Since it truly is “the little things” that differentiate great from exceptional, the Savoy team abounds at those little things. From securing timely reservations at impossible to enter locations on little notice, to the concierge and doormen remembering our names each time they was us, my expectations were exceeded by all. I will return, and highly recommend you do as well.
2023년 10월에 4박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 20일
Dear Chad Gregory, Thank you staying with us at The Savoy! We really appreciate you taking the time and trouble to complete a guest satisfaction survey, and to provide such a wonderful review. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with many happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

8/10 - 좋아요

HIROSHI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
スタッフの対応はとても良かった。テレビが不調で日本語対応がないのが残念。
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 13일
親愛なるゲスト、 フィードバックをお寄せいただきありがとうございます。 テレビの件でご迷惑をおかけして大変申し訳ございませんでした。 ご滞在をお楽しみいただけましたら幸いであり、ザ・サボイへのまたのお越しをお待ちしております。 よろしくお願いします、デブラ・パターソン、品質リーダー

10/10 - 훌륭해요

Nichlas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 9일
Dear Nichlas, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 9일
Dear Kevin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

George T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional service
What sets the Savoy apart is the exceptional level of service. The staff is ready and able to satisfy any request. The quality of the carpets, bedding, linens etc is also a step above most other luxury hotels.
2023년 9월에 3박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 10월 2일
Dear George T, Thank you staying with us at The Savoy! We really appreciate you taking the time and trouble to complete a guest survey, and to provide such a wonderful review. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with many happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
What a wonderful stay we had celebrating my 60th. The service was impeccable from the minute we walked through the doors .
2023년 9월에 1박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 9월 28일
Dear Mary, Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lovely hotel and friendly staff
2023년 9월에 3박 숙박함
답변 제공: Debra Patterson, Quality Executive 님, 2023년 9월 28일
Dear Maria, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments and scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader