책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

햄프턴 인 바이 힐튼 로스 앤젤레스 에어포트 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 40개 이용 후기 중 18개" "
평점 8 - 좋아요. 40개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 40개 이용 후기 중 7개" "
평점 4 - 별로예요. 40개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 40개 이용 후기 중 6개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Aaron 님, Alpharetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room at a reasonable price, extremely close to the airport. Only minor issue was our room was not stocked with bath or hand towels when we got there. However, the front desk clerk Luis was very apologetic and helpful and brought some up.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Andrea

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked about the property that it is well maintained and very nice staff 👍
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I can give 0 stars I would. The room was syper dirty. Hair in the bathroom floor. We stayed for 2 nights and didn't get room service, no clean towels. We had to ask for new clean towels on the 2nd night. Also not enough parking spaces but they do charge $10 per night for parking. Breakfast was nasty. Never going to stay there again.
2024년 5월에 2박 숙박함

8/10 - 좋아요

luis

가족 여행
좋아요: 청결 상태
Muy poco de esta
2024년 5월에 1박 숙박함

4/10 - 별로예요

Leo

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Parking lot was under construction with no notofication when booki g. My flight was late and I got there at 2:30am. Couldn't pull up to the front door and was told to find street parking in the middle of the night a few blocks from the hotel. Then was woken up by construction noises and traffic a few hours later because they had left the window slightly open. Awful experience, would never go back.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Nora

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worse stay starting with someone trying to get into my room at 4:30 am to them calling early on my check out day to say the water would be shut down and it never did. The “General Manager” has 0 customer service skills and not once did he apologize or do anything to make it right. Was by far my worst experience ever at a hotel. Motel 6 probably had better service.
2024년 4월에 3박 숙박함
답변 제공: Leslie 님, 2024년 5월 1일
I am deeply sorry to hear about the series of issues you experienced during your stay with us.Please know that we take your feedback seriously and will address these issues internally to ensure they do not happen again in the future.We understand that your experience fell far below expectations and apologize for any inconvenience this may have caused. We would like the opportunity to make it right and regain your trust. Please reach out to our management team directly so we can discuss your stay further and work towards a resolution. Thank you for bringing these issues to our attention.

8/10 - 좋아요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited parking area Great staff, breakfast, room
2024년 4월에 1박 숙박함
답변 제공: Leslie 님, 2024년 5월 1일
Thank you for your feedback! We're glad to hear that you enjoyed our staff, breakfast, and room during your stay. We apologize for any inconvenience caused by our limited parking area and appreciate your understanding. We hope to welcome you back for another great experience soon.

6/10 - 괜찮아요

Steve

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Credit Card Machine broke down as we were registering. Tried 3 different cards and none worked and it took 15-20 minutes to register. Front desk clerk, Tanya was, however, a gem. She took care of us all weekend. Also, when we were trying to leave to make it to the airport for a flight, a staff member had allowed someone to park overnight on the ramp out of the underground garage, completely blocking our exit. Had to call an Uber to pick up my friend or he would have missed his flight. Tanya, again, was tremendous and took the parking charge off of our bill for the inconvenience.
2024년 4월에 2박 숙박함
답변 제공: Leslie 님, 2024년 5월 1일
Thank you for taking the time to leave a review. We're glad to hear that Tanya was able to make your stay enjoyable despite the initial inconvenience with the credit card machine and the parking situation. We understand how frustrating those experiences can be and we sincerely apologize for the inconvenience caused. We will use your feedback to improve our processes and ensure a more seamless experience for all of our guests in the future. We hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel.

6/10 - 괜찮아요

Laura

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It's less than basic, but this will do if you are looking for something close to LAX. Also, expired yogurt and brown bananas are just a glimpse of how awful their breakfast is.
2024년 3월에 1박 숙박함
답변 제공: Leslie 님, 2024년 5월 1일
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had with our breakfast offerings. We take your comments seriously and will address this issue with our team to ensure that our guests receive fresh and quality food options. We hope that you will give us another chance in the future to provide you with a more positive stay. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Antionette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it there I’m have to come back 😍😍😍😍
2024년 3월에 1박 숙박함
답변 제공: Leslie 님, 2024년 5월 1일
We are thrilled to hear that you loved your experience with us and that you are planning to come back! We can't wait to welcome you back and provide you with another fantastic stay. Thank you for choosing our hotel and for taking the time to share your feedback. We look forward to having you with us again soon!

2/10 - 너무 별로예요

Eric

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like difficulty/lack of obtaining room service, fire alarm going off in the early morning. Desk attendant Marty was extremely courteous and helpful during our stay. Please commend him.
2024년 3월에 2박 숙박함
답변 제공: Leslie 님, 2024년 3월 21일
We sincerely apologize for the inconvenience you experienced during your stay with difficulty obtaining room service and the fire alarm going off in the early morning. We will certainly look into ways to improve in these areas to ensure a better guest experience in the future.We are glad to hear that desk attendant Marty was able to provide you with exceptional service during your stay. We will make sure to commend him for his courteous and helpful demeanor. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Thank you for your review.

10/10 - 훌륭해요

Kelsea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff super convenient location
2024년 3월에 1박 숙박함
답변 제공: Leslie 님, 2024년 3월 21일
Thank you for your kind words about our staff and location! We strive to provide exceptional service and a convenient experience for all our guests. We hope to welcome you back to our hotel again soon.

4/10 - 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ants were in the breakfast area and in our room all over the floor.
2024년 3월에 2박 숙박함
답변 제공: Leslie 님, 2024년 3월 21일
We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and pest control very seriously and have already addressed this issue with our housekeeping staff and pest control team to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.

8/10 - 좋아요

Yuriko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Construction site, under restoration
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Taneira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

John

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There were no soap in any of the dispensers, the cable was weird, the parking was a bit uneasy the property was under construction but the man working front desk was a sweetheart💁‍♀️
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2023년 12월 28일
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2023년 12월 28일
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 - 훌륭해요

Anthony

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place
Always a good stay when me and my girl stay here
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brandi

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it!
We LOVE this place! We took a chance despite of the bad reviews, and they have to be people who are competing or something , because we’ve always gotten the best service, they’re quick to handle any issue, they’re all super friendly, quiet hotel, the parking isn’t all that great but it depends on the day and time, that’s really the only thing negative I have to ever say about this place!
2023년 10월에 6박 숙박함

2/10 - 너무 별로예요

Blanca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Deplorable, unsafe, disgusting and sketchy
Hotel was extremely run down, had a terrible odor in common areas and rooms. Carpets were filthy and staff was not very helpful. My room faced the freeway and was very noisy. We slept maybe 2 hours at best. The other family I was with checked out immediately due to the very poor condition of the hotel. I called the front desk to ask if all rooms were in this condition and they said “yea, pretty much”. The only reason I did not check out is because I was without transportation it was late in a shady neighborhood and my daughter was falling asleep. Please beware of this place. The only positive I can give is the shuttle ride to LAX. The driver was timely, courteous and had a very clean vehicle. I should mention that as we were waiting for the shuttle two guest were outside smoking marijuana and another patron was being arrested in the parking lot. You can make this stuff up!!
2021년 6월에 1박 숙박함