I stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget.
When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest.
When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and simply said they would โremove it.โ Even that took far too long.
I emailed Hilton Customer Service about this issue. I was told I would hear back from the hotel within 3 days. That never happened. In fact, not a single person contacted meโnot during my 4-day stay, not by the time I checked out, and not even now, long after my return home. Itโs hard not to feel like I was just ignored, possibly because Iโm Asian and they figured the problem would โgo awayโ once I checked out.
Hiltonโs customer support was equally disappointing. They never followed up to see whether my complaint was resolved or even acknowledged.
I chose Hilton because of its globally recognized brand and reputationโbut clearly, I expected too much. Maybe others have had better experiences, but mine was nothing short of awful.
Poorly prepared rooms, apathetic staff, no follow-up, and a complete failure in customer care.
That is what Hilton Long Beach gave me.
Never again.
