스탠다드룸, 더블침대 2개 | 다리미/다리미판, 무료 WiFi, 침대 시트, 알람 시계

레전드 호텔 할리우드 여행 후기

2 out of 5
레전드 호텔 할리우드
1822 North Cahuenga Boulevard, Los Angeles, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 249개" "
평점 8 - 좋아요. 1000개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 225개" "
평점 4 - 별로예요. 1000개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 132개" "

7.6/10

청결 상태

6.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

YEAN HO

별로예요: 청결 상태, 숙박 시설 상태 및 시설
가격은 대비 저렴하고 시내 접근 용이
이용료는 점렴하고 시내 접근 용이하나 침대 커버가 얼룩이지고 깨끗하지 않음. 지배인한테 이야기하고 바로 교체 했슴
2018년 5월에 4박 숙박함
답변 제공: Rafiq 님, 2018년 6월 1일
Thanks for staying with us

8/10 - 좋아요

SANG

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
바퀴벌레가 출몰하여 아쉬웠습니다.
위치는 굉장히 좋습니다. 인도계열 출신분들이 운영하는 숙소 같았습니다. 대체적으로 좋으나, 아쉽게도 화장실에 바퀴벌레가 출몰하였습니다. 그 부분 빼고는 주차도 편하고, 객실상태도 양호하였습니다.
2017년 10월에 3박 숙박함

10/10 - 훌륭해요

Jae Eun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
후기
저한텐 매우 좋았어요
2017년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Amy 님, kr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 모텔 생각하시면 됩니다
할리우드 메인 스트릿에서 걸어서 10분 정도 걸립니다. 최근에 리모델링 했는지 호텔이 상당히 깨끗합니다. 직원분들 모두 친절하십니다! (조금 무뚝뚝해보여도 편의 많이 봐주십니다) 호텔 바로 옆에 세븐일레븐 편의점이 있고, 길 바로 건너편에는 마트, 판다익스프레스, 서브웨이가 있습니다. 헐리우드 대로에서 한 블럭 차이로 큰 길가에 있어서 안전한 느낌이었습니다. 저도 여자 둘이서 여행다녀왔습니다. 다른 호스텔이나 호텔은 어떤 지 잘 모르지만 가격 대비 만족스럽습니다. 마지막날 주변 둘러본다고 혹시 가방 잠시 맡아줄 수 있는지 물어봤는데 흔쾌히 오케이 해주었습니다. 마지막으로 조식 서비스 있는데 빵 씨리얼 바나나 사과 우유 요거트 커피 쥬스 각종 티 있습니다. 이용에 도움이 되시길 바랍니다.

6/10 - 괜찮아요

HANBEEN

좋아요: 청결 상태, 숙박 시설 상태 및 시설
모텔스라운데 깔끔하고 위치가좋아요

8/10 - 좋아요

Charlie 님, Seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A small but renovated hotel close to Hollywood
I was little worried when I was making a reservation since this hotel was not getting good evaluation - less than 3.0. I usually do not go to a hotel with reputation under 3.0. But, decided to jeopardize this time because they said the hotel was under renovation and the owner tried very hard to respond to the reviews. The room was more than I expected. Everything was new and well designed, comfort and convenient. But, the first night was a nightmare. Lots of noise from the drunken people until 5:00 in the morning. Noise was from everywhere - walking, talking, yelling, slamming the door and showering. That nightmare last only one night. Cause people were having Halloween party that night. The rest of the 4 nights I stayed there were quite enough for me. No drunken people around.

8/10 - 좋아요

Not Provided 님, 한국

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
체크아웃 후 가방 보관료 요구합니다.
안전한 장소였습니다. 객실도 깨끗하고 주변도 조용해서 좋았습니다. 하지만 직원들이 대응하는 친절함은 별로였습니다. 그리고 체크아웃을 하고 가방을 맡기는데 10불을 요구했습니다. 서비스 차원에서 해줬으면 좋았을텐데 아쉽네요.

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Relatively clean. Loud - walls were paper thin. I could hear the person mext door snoring so clearly that i thought it was my mom whom I shared the room with. Other than that, it was about what you expect from a motel like this.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance you experienced during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this aspect. Please know that we will address the issue with noise insulation to improve future experiences. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staffs were so rude, the beddings arent clean, dont go to this hotel
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Guest,We're truly sorry to hear about your disappointing experience. Providing excellent service and cleanliness are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues internally to prevent recurrence. If you would like to discuss your concerns further, please contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Abel

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
estacionamiento limitado. con costo extra de $20.00 us dlls . se deja deposito de $200.00 dlls en efectivo. no aceptan las tarjetas de cerdito que no tengan el nombre. en la acutalidad las tarjetas de credito no llevan nombre.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We appreciate your comments. We apologize for the inconvenience caused by limited parking and deposit requirements. We will take your observations into account to improve our services. If you need further assistance or have any other concerns, please do not hesitate to contact us. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Pedro

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They do extra charges that they don’t post in here
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your concerns with us. We apologize for any confusion regarding extra charges. We strive to be transparent with our pricing, and we will investigate this matter further to ensure clarity for our guests. If you have any specific charges you'd like to discuss, please feel free to contact us directly. Your feedback helps us improve our services for all our guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

PIYUSH

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide regarding your stay so that we can address any issues and improve our service. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Fernando

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like legends a lot because it’s conveniently located has parking for $10 which is pretty cheap compared to other places have good room rates and the rooms are decent and clean. It’s definitely one of the better cost-effective hotels amongst all of them in Hollywood.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located with affordable parking. It's wonderful to know that you appreciated our competitive room rates and clean, comfortable rooms. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in Hollywood.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ximin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a very bad hotel. Things will be lost…
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Guest,We're deeply sorry to hear about your negative experience. The security and safety of our guests' belongings are a top priority for us. We take any reports of lost items seriously and would like to investigate this matter further. Please contact us directly so we can address your concerns promptly.Sincerely, Hotel Manager

4/10 - 별로예요

Jorge

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took about 30 minutes even thought I pre paid ahead of time the guy was rude as hell all the previous dirt from the floor was swept under the bed bottle caps you name it wouldn’t stay again
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any rudeness encountered from our staff. Your feedback regarding cleanliness is concerning, and we will address it promptly to ensure such oversights do not recur. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
always excellent reception service
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you consistently receive excellent reception service during your stays with us. Providing exceptional service is a top priority, and we're delighted to know that our team consistently meets your expectations.Sincerely, Hotel Manager

8/10 - 좋아요

Vianca

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Osvaldo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your comments are important to us, and we would appreciate any specific details you can provide to help us improve. Please know that we take your feedback seriously and will work to address any issues you encountered.Sincerely, Hotel Manager

4/10 - 별로예요

Patty

별로예요: 숙박 시설 상태 및 시설
Convenient location, but the area around the hotel other guests were extremely loud all through the night. Clean enough. Definitely a 2 star motel.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise disturbances from other guests during your stay. Your comfort is important to us, and we regret that we fell short in this aspect. We take your comments seriously and will address them with our team to ensure improvements are made. Sincerely, Hotel Manager

4/10 - 별로예요

shannon

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay so that we can address your concerns appropriately.Sincerely, Hotel Manager

8/10 - 좋아요

???

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to see that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Junya 님, Yao-Shi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the few complaints was the lack of electrical outlets and the fact that card keys were not given for the number of people in the room.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a positive experience during your stay. We apologize for any inconvenience caused by the lack of electrical outlets and the issue with card keys. Your comments are valuable to us, and we will address these concerns to improve our services for future guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

janice

좋아요: 청결 상태
별로예요: 직원 및 서비스
tub was dirty hair on the bed poor service
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Cleanliness and guest service are paramount to us, and we regret any lapses in these areas. Your feedback is taken seriously, and we will address these issues with our team to ensure they are rectified promptly. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 - 괜찮아요

Marilyn

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
There was a homeless encampment literally outside the property. The clerk who checked us in was a bit rude because i didn't get my credit card out fast enough to suit him. You have to stand outside to check in even though there was a perfectly acceptable lobby. People arguing right outside our window at 7:30 a.m. and lots of door slamming going on
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and discomfort caused by the homeless encampment nearby and the behavior of our front desk clerk. Your comments are important to us, and we will address these issues to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Van

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not fully meet your expectations. Your satisfaction is important to us, and we would like to learn more about any specific issues or concerns you may have encountered during your stay so that we can address them accordingly. Please feel free to reach out to us directly to discuss your feedback further. Sincerely, Hotel Manager

8/10 - 좋아요

Eric 님, Pittsburgh

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It felt totally like I was going to another country when I flew over 3000 miles to be checked in outside in broad daylight the staff for what it’s worth or the guy who checked me in dismissed clarify from the other side of a glass he was scared, nor does he let anyone come into the lobby of the motel the motel was very nice and clean. However, the check-in process was insane and you definitely do not feel safe with the way the check in personnel acts nor his process
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Guest,Thank you for your feedback. We apologize for any discomfort during the check-in process. Your concerns will be addressed with our team to ensure improvements. We're glad you found the motel clean. Your satisfaction is important to us, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking is bad. If you don't get there early then u don't get a parking spot.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for your 5-star rating on Expedia. We appreciate your feedback regarding the parking situation. We understand its importance, and we will consider ways to improve this aspect of our services. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

8/10 - 좋아요

Damian

좋아요: 청결 상태, 직원 및 서비스
Everything was fine! It was a block away from an event i was attending. The minifridge was so loud i had to unplug it to get some sleep.. but thats it!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for your feedback and the 4-star rating on Expedia. We're glad to hear that everything was fine during your stay and that our location was convenient for your event. We apologize for the inconvenience with the loud minifridge, and we appreciate your understanding. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
always polite and accessible at reception, Good Job
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 1일
Dear Guest,Thank you for your positive review and perfect rating. We are delighted to hear that you consistently had a positive experience with our reception team. Providing excellent service is our priority, and your feedback is truly appreciated. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

4/10 - 별로예요

Artavia

별로예요: 편의 시설/서비스
I stayed for 4 nights. The room was so dusty and had white sticky stuff in the tv and dresser. I was so discussed i bought wipes and decenfect to clean the room. The floors looked like they have not cleaned in weeks. The property looks pretty but so dirty like it was a pimp motel at one point.
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Guest,Thank you for bringing your concerns to our attention, and we sincerely apologize for the experience you had during your 4-night stay. Your feedback is crucial, and we regret the cleanliness issues you encountered. We understand your disappointment and frustration with the condition of the room and the overall cleanliness of the property. This falls below our standards, and we will address these issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust during a future stay.Sincerely, Hotel Manager

8/10 - 좋아요

Roberrt j

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Xiu Mei

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input and are pleased to hear about your experience. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Carlton

2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,Thank you for your 4-star rating on Expedia. We appreciate your feedback and would like to hear more about your experience. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Your input is valuable to us, and we look forward to the opportunity to enhance your experience further in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeff 님, Ventura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was in the perfect location to walk to the Pantages. It was quiet and well maintained and the staff was so friendly and accommodating. We will definitely stay here again!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,Thank you for the fantastic 5-star review on Expedia! We are thrilled to hear that our property's location, quiet atmosphere, maintenance, and friendly staff contributed to a positive experience for you. Your kind words are truly appreciated, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Antarpreet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude stuff
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,We sincerely apologize for the inconvenience you experienced with our staff. Your feedback is taken seriously, and we assure you that we will address this issue promptly. Providing excellent service is our priority, and we regret that we fell short during your stay. Please contact us directly to discuss your experience further and allow us the opportunity to make amends.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
El aire acondiconado muy deteriorado con mucho ruido. Pero el servicio del señor en recepción excelente y muy accecible.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,We appreciate you sharing your experience on Expedia. We are sorry to hear that the air conditioning did not live up to your expectations due to noise. Your feedback is important to us, and we assure you that we will investigate and address this issue to improve our guests' experience. We are glad to know that the service from the man at reception was excellent and accessible. We appreciate his kind words and will ensure that your appreciation is shared with him. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Started scary, but made right…
This hotel seems to have had a recent renovation. The lobby was closed and you could only use the walk up window to communicate. We checked in about 5:30 PM, so it was already dark. Parking is very limited… I went and checked in while my kids went into the room, there was a note on a picture on the wall, which terrified my kids. I took a picture of the note and went back to the walk up window showed him and asked to be moved. Originally, he said he’d move us upstairs but instead put us in a room right next to the other one to make it easier to relocate. Unfortunately, being on the first floor, you hear all of the street traffic… and the homeless in their tents just outside our room window. We all slept horribly the first night. The second night was better, thankfully, not nearly as loud.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you and your family experienced during your stay. It's disheartening to hear about the challenges you faced with the initial room assignment, the street noise, and the unsettling note. We apologize for any distress caused to your kids. We appreciate your understanding in this matter, and we'll use your comments to improve our services and communication. We hope to have the opportunity to welcome you back and provide a much more positive experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Luke

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not stay here again. Luckily, we only needed to stay for one night. One, if there’s more than 2 people. Any additional person is $15 on top of the cost of the room. Two, we had to pay for parking. Three, the floor looked dirty. Four, only two out of five electrical outlets worked.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,We're sorry to hear about the challenges you encountered during your stay, and we sincerely apologize for the inconvenience. Your feedback is important, and we take your comments seriously. We understand that additional charges, parking fees, cleanliness concerns, and issues with electrical outlets can greatly impact the overall experience. Rest assured, we will address these issues internally to ensure they are rectified. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Janeth

Hotel was ok what i did not like is that they charge you 10 dollars for parking and is on a first come first serve basis so if you pay for your parking and you want to go out in your vehicle parking is not guaranteed when you come back which sucks right. It only has like 10 parking spots for a hotel that has double or more in rooms.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,Thank you for sharing your feedback. We appreciate your comments, and we apologize for any inconvenience caused by the parking situation. We understand the importance of a reliable and guaranteed parking space, and we regret any frustration it may have caused. Your input is valuable to us, and we will certainly take your comments into consideration as we continually work to enhance our guest experience. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Martha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got lucky it was a last minute stay only for one night but the floors were so dusty and full of hair our socks had to be changed to put our shoes on, we couldn't sit in the chair it had so many stains on it. Luckily we showered before our stay and went home the next day because the towels that had been rolled up had hairs on them so we were not going to use them and top it off the shower had rusty old rings on them left there with another curtin and it just did not look sanitary. I should've known being close to Universal and still at $200 so close to new yeats eve was too good to be true and it was never again I am sticking to advance planning and known name hotels.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we're sorry for the cleanliness issues you encountered. This is not reflective of our standards, and we appreciate you bringing it to our attention. We take your comments seriously, and we will investigate the matter internally to address the housekeeping and maintenance concerns. We understand the importance of providing a clean and comfortable environment for our guests, and we regret that we fell short during your stay.Your input is valuable, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room floor wasnt cleaned when we arrived. Room was smaller then expected. Couldnt be moved because they were sold out. Also not enough parking for all rooms and tight spots for what they do have. Make sure you have a smaller car if staying. Staff was nice for situation.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the cleanliness of the room upon arrival and the size of the room. It's unfortunate that we were unable to accommodate a room change due to being sold out. We also appreciate your input about parking, and we'll use this to improve our services. We're glad to hear that the staff was nice during the situation. Your comments are valuable, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Graham

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Looked for a room very late at night due to our arrival time in LA. Called the property to see if they had parking available and was told they did. Upon arrival they did not have parking spots available and told us to park against the wall in a very narrow parking lot where other vehicles would have to back up avoiding our vehicle. With many large suvs parked already we weren’t comfortable with our suv there. We had to leave and look for another place to stay at 2 in the morning to find proper accommodations. With no refunds we left without our money and without a place to stay.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced during your late-night arrival. It's regrettable that we were unable to provide the parking arrangements as promised, and we understand the impact this had on your stay. Your feedback is crucial, and we will address this issue internally to ensure a more seamless experience for our guests in the future. We apologize for any inconvenience caused, and if you ever reconsider staying with us, we would welcome the opportunity to make it right. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 - 별로예요

Lizbeth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback. We appreciate your rating, and we would like to understand more about your stay to address any specific concerns or areas that may need improvement. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future. If there are details you'd like to share, please feel free to provide additional information.Sincerely, Hotel Manager

6/10 - 괜찮아요

Shane

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Service was BAD
The man so was VERY RUDE when we checked in. Then they charge per extra person even if it a child plus 200 deposit and NO VISITORS they also tell you they are watching you. The man at check out was also VERY RUDE!!! Would definitely stay again if the service was better.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,We sincerely apologize for the unpleasant experience you encountered during your stay. It is disheartening to hear about the rude behavior you encountered at both check-in and check-out. Your feedback is crucial, and we take this matter seriously. We will address these concerns with our team to ensure that our guests receive the courteous and respectful service they deserve. We appreciate your honesty and regret that we fell short of your expectations. We will make every effort to provide you with a much-improved experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

HB

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,We're sorry to learn that your experience did not meet your expectations. Your feedback is crucial to us, and we would appreciate more details about the issues you encountered during your stay. We take guest feedback seriously and use it to make improvements for future guests.We apologize for any inconvenience you may have experienced and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Darnell Isaiah

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input, and we would be interested in learning more about your experience. Your feedback is valuable to us, and we use it to make improvements for future guests. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Alisson

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Propreté vraiment très moyen virgule isolation quasi inexistante, on entend tout le monde dans les escaliers les portes qui claquent. Par contre hôtel très bien placé juste à côté de Hollywood boulevard, et très proche des bouches de métro et des arrêts de bus. En soit on en a pour le prix, prix relativement raisonnable pour Los Angeles, hôtel raisonnable, pas ouf mais correct.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Guest,We thank you for sharing your comments about your stay. We are sorry to learn that the cleanliness and insulation of the room did not meet your expectations. Your feedback is important, and we are taking note of these concerns to improve our service. We are delighted that the hotel's location met your expectations, being located close to Hollywood Boulevard, metro stations and bus stops. We understand the importance of value for money, and we appreciate that you found the price reasonable for Los Angeles. We take your feedback seriously and hope to have the opportunity to welcome you back to provide an improved experience.Sincerely, Hotel Manager