We're so glad that you appreciated our clean, welcoming environment! Thank you for choosing us for your stay and sharing your perfect rating. We hope to see you again soon!

We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.

Thank you for your glowing review! It's fantastic to hear that our proximity to LAX and the delicious food at Costero contributed to a great stay. Looking forward to welcoming you back for another pleasant experience here at Sheraton Gateway Los Angeles Hotel.

Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

Providing a memorable stay is our priority, and your rating suggests we fell short. We earnestly hope for another chance to offer you a stay that exceeds your expectations.

Thank you for pointing out our ideal location near LAX and highlighting our complimentary shuttle, Canul. Hopefully, your travels bring you back to Sheraton Gateway Los Angeles Hotel soon to enjoy us again!

There is nothing better than earning five stars from a valued guest! Thank you and we hope to see you again soon.

Thank you for gifting us with your top score! Until next time!

Minseo, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.

Thank you for taking the time to share your feedback. We deeply apologize for the inconvenience you experienced with our elevators. We understand how essential a smooth elevator service is for our guests, and we're truly sorry that we didn't meet your expectations in this regard. We'll be addressing the issues you highlighted to prevent such occurrences in the future. We appreciate your patience and hope we can serve you better on your next visit.

Everyone at Sheraton Gateway Los Angeles Hotel appreciates your compliments about their smiling service. We would love to provide you with another comfortably convenient stay when your travels bring you back to LA, Johnhyun.

We love to hear from our guests and are just thrilled you had a great time. Thank you and come back soon!

We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you!

We are sorry to hear that your stay left something to be desired. We hope to see you again soon, for a far improved experience from beginning to end.

Thank you for choosing us and taking advantage of our convenient location and complimentary shuttle. We look forward to easing your future travels here at Sheraton Gateway Los Angeles Hotel.

Your perfect score has brightened our day, thank you! Come back soon!

We appreciate your positive rating and hope to see you again soon for another great stay!

Thank you for visiting, we hope to welcome you back to improve your experience.

We are delighted we made such a great impression on you! Thank you, please visit again soon.

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

It was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

Felix, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

It was a pleasure to have you as our guest, Carl, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

It's regrettable to hear about the series of issues you encountered during your stay. Experiencing low water pressure is understandably frustrating, and we apologize for the inconvenience this caused. We wanted to inform you that we tried contacting you and left a voicemail to follow up with you about your experience. We're pleased to say that the issue with the water pressure has now been resolved. Additionally, the condition of the lobby restrooms and the general upkeep are concerning, and this feedback has been taken seriously to address these areas promptly. The lack of engagement from our team regarding your stay and well-being does not meet the standards of hospitality we strive to uphold and we will be handling this with our team so this does not happen again. We also understand how disruptive it was to have maintenance issues from an adjacent room affect your rest, especially with the added challenge of airport noise. We are looking into the elevator issue to prevent future delays for our guests as well. We hope to have the opportunity to connect with you soon. We are eager to offer a more seamless and comfortable experience on your next visit, with improvements that reflect your feedback.

Knowing that our team's warmth and dedication stood out and made your experience with us memorable is truly heartwarming. Thank you for sharing your feedback, Sylvia. We hope to see you again soon here at Sheraton Gateway Los Angeles Hotel!

We are grateful for your honest feedback, Stephanie. Thank you for sharing how much you enjoyed our location as well as our sparkling clean accommodations. However, we regret you had difficulty with the shower drain as well as noise disruptions. I am happy we were able to connect over the phone, and I am glad we could rectify your concerns. Please also be aware the water drain has been fixed as to ensure no future guests are affected by this challenge. Should you have anything further to share we are always here for you. Hopefully, we will be able to welcome you back for a 10/10 experience one day soon!

Thank you, Maria, for your excellent review! We are proud we provided a perfect hospitality experience for you here at Sheraton Gateway Los Angeles Hotel. We hope you will return soon to enjoy us again!

It was a pleasure hosting you, Anne, and we are thrilled you found your accommodations sparkling clean and comfortable. Hopefully, we have enticed you to choose Sheraton Gateway Los Angeles Hotel the next time you are in the area. See you then!

Thank you for your review, Numan. We are happy you enjoyed your time at Sheraton Gateway Los Angeles. We are eager to win you over completely in the future and hope to learn a few more details about how to do so. See you next time!

We are proud our team impressed you with their warmth and dedication here at Sheraton Gateway Los Angeles Hotel. It's also rewarding to read that Costero impressed your tastebuds! We hope to welcome you back soon, James, for another outstanding experience!

We are happy you found everything pristine and comfortable, but it's concerning that the service provided by the team did not meet the same standard. We strive to ensure that all guests receive courteous and professional assistance, and it's regrettable that this was not your impression. We are addressing these issues directly with our team to ensure a more welcoming and responsive service going forward. Please know that we are eager to discuss your experience further and have reached out via email and voicemail to connect with you. We ask for a second chance to better serve you in the future, demonstrating the high standard of hospitality that is expected from our Brand.

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Peter.

We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, John!

You are correct, Hashan! Our location is ideal for our guests traveling to and from LAX and we are happy this ensured a seamless experience for you. Thank you for choosing Sheraton Gateway Los Angeles Hotel! We hope to host you again soon!

What amazing feedback, Alverto! We loved having you here at Sheraton Gateway Los Angeles Hotel and ensuring an impeccable hospitality experience. We hope we have enticed you to return in the future. See you next time!