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시크릿츠 푸에르토 로스 카보스 - 어른 전용, 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 610개" "
평점 8 - 좋아요. 1000개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 97개" "
평점 4 - 별로예요. 1000개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

FERNANDA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muchos diferentes espacios y actividades, que facilitan tener una estancia placentera sin importar el plan. WiFi extraordinario. Pongan más opciones de comida local!
2024년 3월에 3박 숙박함

8/10 - 좋아요

Stephani

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is set up so nicely. You can choose your mood and find a spot to match. The food was hit and miss for us. Some dishes were amazing. Others were a step above cafeteria food.
2024년 3월에 3박 숙박함

4/10 - 별로예요

M Patricia 님, Seattle

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is not only dated, but the food was really more like cafeteria food. The drinks were not at par with American standards. When we checked in, we weren't given a tour of the facility or explained what we paid for, so we just wandered around for the first 24 hours. This wasn't a 4 diamond hotel at all. It was safe and the staff were pleasant, but not worth the cost of what we paid.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Marvil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
De maravilla
2024년 3월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 3월 15일
Dear Mr. Marvil, receive warm greetings.Thank you so much for taking the time to rate our hotel. It's an honor for us to create great experiences; Rest assured that you will always be welcomed and pampered with our Unlimited-Luxury privileges.We sincerely hope we can have the honor of being your hosts in the not-too-distant future.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Grace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El servicio es excelente, la comida del buffet muy buena, habitación de buen tamaño y lindas vistas
2024년 2월에 2박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 3월 9일
Apreciable huésped, reciba cálidos saludos.Gracias por haberse tomado el tiempo de calificar su experiencia sobre su reciente estadía en Secrets Puerto Los Cabos.Ha sido un placer para nosotros hospedarle en nuestro pedacito de paraíso.Sin duda sería un honor para nosotros tener la oportunidad de recibirle de nuevo.Sinceramente,Priscilla Ayala,e-Concierge.

8/10 - 좋아요

Jennifer

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and staff was exceptional.
2024년 2월에 7박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 3월 5일
Dear Mrs. Jennifer, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Mi Ran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Verry good
2024년 2월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 3월 2일
Dear Mi Ran, receive sunny greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. It's always wonderful to hear that our guests enjoyed their stay!We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

john 님, belleville

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, very well maintained. An abundance of dining options available. Loved the pool and the private cabanas. Would more than likely go back in the future.
2024년 2월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 29일
Dear Mr. John, receive sunny greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, we look forward to serving you again in the future.Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

CARLA DANIELA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente todo! Atención de primera
2024년 2월에 1박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 26일
Estimada Sra. Carla Daniela, reciba cálidos saludos.Muchas gracias por haberse tomado el tiempo de compartir con nosotros sus comentarios sobre su reciente estadía en Secrets Puerto Los Cabos.Es un orgullo el saber que logramos brindarle una exquisita experiencia.Esperamos poder volver a ser parte de sus futuras vacaciones y tener el honor de hospedarle en nuestro pedacito de cielo.Cordialmente,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Jose Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo fue increíble. El servicio es lo más destacado del hotel, en particular nos atendieron de maravilla Fernando y Próspero en el bar de la playa y Eloy en el restaurante Oceana y en todos lados donde lo veíamos. Gracias por hacer nuestro viaje aún más especial
2024년 2월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 23일
Apreciable Sr. José Antonio, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de compartir con nosotros su experiencia y comentarios sobre su reciente estadía en Secrets Puerto Los Cabos.Nos enorgullece saber que logramos brindarle una experiencia placentera y que disfrutó de los detalles que caracterizan a nuestra marca.Nos alegra que se reconozca el excelente trabajo de nuestro personal, que día con día, muestra su profesionalismo a través del servicio que brindan. Confíe en que les haremos llegar sus amables palabras a Fernando, Próspero y Eloy.Esperamos poder volver a tener el honor de celebrar con usted en nuestro pedacito de paraíso.Cordialmente,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
SERVICIO MAGNIFICO
2024년 2월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 23일
Apreciable Sr. Roberto, reciba cálidos saludos.¡Agradecemos nos haya permitido se sus anfitriones de sus más recientes vacaciones!Gracias por haberse tomado el tiempo de calificar su experiencia sobre su reciente visita a nuestro resort.Nos enorgullece saber que logramos brindarle una experiencia placentera y que disfrutó de los detalles que caracterizan a nuestra marca.Esperamos poder volver a tener el honor de celebrar con usted en nuestro pedacito de paraíso.Sinceramente,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Andrea Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and excellent service?
2024년 2월에 7박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 29일
Dear guest, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Sincerely, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the swim out room The water was heated so it was very enjoyable Landscaping was immaculate Staff were super friendly
2024년 2월에 5박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 17일
Dear guest, receive sunny greetings.We thank you for choosing our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our service. All the staff will be very happy and grateful for your kind words and appreciation.We appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Michael D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 13일
Dear guest, receive warm greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Sincerely, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Lindsay 님, THORNHILL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is extremely well run, clean and beautiful. Staff are all excellent and service oriented. I arranged a group and all were very pleased and said the food was the best that they had at any AI resort!
2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 7일
Dear Mrs. Lindsay, receive warm greetings.We would like to thank you for taking the time to write your impressions of our resort.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort.We will be waiting for you to create new memorable experiences together.Best regards.Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy agradable y tranquilo para relajarse y disfrutar un tiempo de calidad en pareja
2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 7일
Apreciable Sr. Manuel Cervantes, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de calificar su experiencia y compartirnos sobre su reciente estadía en Secrets Puerto Los Cabos.Ha sido un placer para nosotros hospedarle en nuestro pedacito de paraíso durante su reciente visita a Los Cabos.Esperamos poder volver a tener el privilegio de darle una cálida bienvenida en una futura ocasión.Cordialmente,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Blake Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 8일
Dear guest, receive warm greetings.We would like to thank you for taking the time to write your impressions of our resort.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort.We will be waiting for you to create new memorable experiences together.Best regards.Priscilla Ayala,e-Concierge.

8/10 - 좋아요

susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the property, (my second time) we didn’t love the sales pressure 2 mins after checking in. That didn’t happen before Hilton bought it. It also states it is non smoking property. I think every balcony around us has people smoking morning and evening. So much so I couldn’t use my balcony often. I’m allergic to smoke, have asthma and recovering from sinus surgery, so can’t be around it. That’s why i selected this property! Is there ever really a smoke free place?? Such a bummer! Our vIP wine choice didn’t show up in our room until our last night so we had to pay it forward to another guest. Otherwise the resort was great! Beautiful peaceful location.
2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 22일
Dear guest, receive sunny greetings. We are grateful for the time you spent to share your comments on your recent stay in our resort. We appreciate your feedback. Your comments will be forwarded to the appropriate departments.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, we look forward to serving you again in the future.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Alain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 1월에 10박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 22일
Dear guest, receive warm greetings.Thank you so much for taking the time to rate our hotel.We are quite pleased to hear that the resort met your expectations and that you had an awesome experience with us.We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards,Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Christopher

2024년 1월에 5박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 1일
Dear Mr. Christopher, receive sunny greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Brennen

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best all inclusive resort in Cabo within its price range. The property and landscaping are very well maintained and the views all around the property are amazing. The pool is temperature regulated which is very nice during the non summer months. All of the restaurants had amazing food and all bars served amazing drinks. All of the staff were very polite and helpful. Ivan and Delmer with the entertainment staff kept us laughing and having fun during our whole stay. We will definitely be returning in the future!
2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 16일
Dear Mr. Brennen Castro, receive warm greetings.Thank you so much for taking the time to rate our hotel.We are quite pleased to hear that the resort met your expectations and that you had an awesome experience with us.We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards,Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Lindsay

2024년 1월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 1일
Dear Mrs. Lindsay, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

8/10 - 좋아요

Jeff 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 1일
Dear Mr. Jeff, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We hope to have the chance to welcome you back again to develop nothing more than a perfect visit.Sincerely, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Dapeng

很好
2024년 1월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 16일
Dear guest, receive warm greetings.Thank you for taking the time to write your impressions of our resort.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort.We will be waiting for you to create new memorable experiences together.Best regards.Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Lizbeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 10일
Apreciable Sra. Lizbeth, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de compartir con nosotros su experiencia y comentarios sobre su reciente estadía en Secrets Puerto Los Cabos.Es un orgullo el saber que logramos brindarle una exquisita experiencia.Esperamos poder volver a ser parte de sus futuras vacaciones a Los Cabos y tener el honor de hospedarle en nuestro pedacito de paraíso.Cordialmente,Priscilla Ayala,e-Concierge.

6/10 - 괜찮아요

Rohini

2023년 12월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 25일
Dear guest, receive warm greetings.We are grateful for the time you spent sharing your comments on your recent stay in our resort. We are deeply sorry to hear that we have not fulfilled your expectations during this visit.It’s our sincere hope to cater to you once again and change your perception of us.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 25일
Estimada Sra. Gabriela, reciba cálidos saludos.Agradecemos el tiempo que ha invertido en calificar nuestro hotel.Ha sido un placer para nosotros hospedarle en nuestro pedacito de paraíso durante su reciente visita a Los Cabos.Esperamos poder volver a tener el privilegio de darle una cálida bienvenida en una futura ocasión.Saludos cordiales.Priscilla Ayala,e-Concierge.

8/10 - 좋아요

JOSE ANTONIO

2023년 12월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 22일
Apreciable huésped, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de calificar su experiencia sobre su reciente estadía en Secrets Puerto Los Cabos.Ha sido un placer para nosotros hospedarle en nuestro pedacito de paraíso durante su reciente visita.Siempre nos esforzamos para satisfacer sus necesidades y expectativas.Sin duda sería un honor para nosotros tener la oportunidad de recibirle de nuevo.Sinceramente,Priscilla Ayala,e-Concierge.

2/10 - 너무 별로예요

Justin Seth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 22일
Dear guest, receive warm greetings.It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies.We do hope that our reply to your feedback restores some semblance of trust in us so we can have the pleasure of welcoming you back soon.We will continue working on each detail to improve and maintain our well-known first-class level of service.Kind regards, Priscilla Ayala,e-Concierge

10/10 - 훌륭해요

Stephanie

답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 10일
Dear Mrs. Stephanie, receive warm greetings.Thank you for taking the time to write your impressions of our resort.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort.We will be waiting for you to create new memorable experiences together.Best regards.Priscilla Ayala,e-Concierge.

6/10 - 괜찮아요

Lindsay Sara

2023년 12월에 9박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 1월 3일
Dear Mrs. Lindsay Sara, receive warm greetings.We are grateful for the time you spent sharing your comments on your recent stay in our resort. We are deeply sorry to hear that we have not fulfilled your expectations during this visit.It’s our sincere hope to cater to you once again and change your perception of us.Best regards,Priscilla Ayala,e-Concierge.

6/10 - 괜찮아요

Michael 님, Henderson

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Food was great however the staff was not outgoing and was never around to support us during our stay.
2023년 12월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 30일
Dear Mr. Michael J. Park, receive warm greetings.We are grateful for the time you spent sharing your comments on your recent stay in our resort. We are deeply sorry to hear that we have not fulfilled your expectations during this visit.Please rest assured that each of your observations has been shared with our management team. It’s our sincere hope to cater to you once again and change your perception of us.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great week at Secrets. Food and drink were generally really good. The one exception was the Mexican restaurant "El Patio" was not good at all and very disappointing considering we were in Mexico. The entertainment staff, especially Ivan and Rebecca, helped make our stay really fun.
2023년 12월에 7박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 26일
Dear Mr. Jonathan, receive sunny greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. All comments you have made will be forwarded to the food and beverages department.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, we look forward to serving you again in the future.Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Caden

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is what makes this property what it is. We booked a preferred room and were taken to the preferred lounge for check-in and everything was very smooth and seamless. All of the restaurants were unique with great food. Everyone was great and attentive at the restaurants, from the hostess to the wait staff. The pools were all well maintained and safe. The preferred pool was peaceful and relaxing with the main pool more upbeat with music/activities and the swim up bar. There were staff running food or drinks to you at all times. Then there was access to the beach area where you can watch the waves roll in. All over a great experience and we would return in the future.
2023년 12월에 5박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 23일
Dear Mr. Caden Fritson, receive sunny greetings. Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We aim to create a welcoming and comfortable environment for all guests. It's always wonderful to hear that our guests enjoyed their stay!We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

José Raúl

답변 제공: Priscilla Ayala, e-Concierge 님, 2024년 2월 7일
Apreciable Sr. José Raul, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de calificar su reciente visita a Secrets Puerto Los Cabos.Nos enorgullece saber que logramos brindarle una estadía placentera y que disfrutó de los detalles que caracterizan a nuestra marca.Esperamos tener el placer de volver a ser parte de sus futuras vacaciones a Los Cabos y brindarle más momentos maravillosos.Sinceramente,Priscilla Ayala,e-Concierge.

8/10 - 좋아요

Vandana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 14일
Dear Mrs. Vandana, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Sincerely, Priscilla Ayala, e-Concierge.

6/10 - 괜찮아요

Cheryl

연인과의 여행
좋아요: 직원 및 서비스
While researching adult only resorts, this one had all sorts of amazing reviews about how luxurious it was; it wasn't anything different than any other all-inclusive I have been to, only more expensive and smaller. It also takes an hour to get to it from the airport and no beach access at all. The buffet was small too, not as many options as others. Not to mention $800 for a round of golf. In my opinion, any RIU property is better. Room was ok, not worth the $. We had a swim out room, but the bugs were so bad in the air, we couldn't be out there. toilet had a leaky wax ring. It was fine, but I wouldn't go back. Staff was all awesome though. All very polite and welcoming.
2023년 11월에 2박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 8일
Dear guest, receive sunny greetings.We appreciate the time that you have invested in writing an overview of your stay with us. Your review shows that your experience was not the best and we regret that this was so.We continually strive to meet your needs and expectations, so your comments are very important to us. As part of our process, all leaders have received your feedback and are conducting a thorough review to investigate and address the issues you have shared. We remain focused on providing all our valued guests with excellent service.It’s our sincere hope to cater to you once again and change your perception of us.Kind regards,Priscilla Ayala,e-Concierge.

8/10 - 좋아요

Carina

2023년 11월에 10박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 26일
Dear guest, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Kejhan L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Resort! Beautiful ocean views! Delicious food!
2023년 9월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 8일
Dear guest, receive warm greetings.Thank you so much for taking the time to rate our hotel.We are quite pleased to hear that the resort met your expectations and that you had an awesome experience with us.We sincerely look forward to having the privilege of welcoming you back on a future occasion. Best regards,Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was good. Pools are heated. All of the staff are amazing!
2023년 11월에 7박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 8일
Dear guest, receive warm greetings.We would like to thank you for taking the time to write your impressions of our resort.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort.We will be waiting for you to create new memorable experiences together.Best regards.Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Robbin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2023년 11월에 7박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 8일
Dear guest, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We sincerely look forward to having the privilege of welcoming you back on a future occasion. Sincerely, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Caralynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is top quality in food, service, room cleanliness ... everything. We loved it. We upgraded to a swim out room and it was amazing. Very quiet and far from Cabo for a day trip and if you are looking for elegance and a romantic holiday this is the place. I can't say enough good things about it. The food was amazing and the staff are all the best.
2023년 11월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 7일
Dear Mr. Carlos Aquino, receive warm greetings.Thank you for taking the time to rate our resort. It is an honor to learn that you could enjoy the Secrets experience to the fullest.Your enthusiasm is very much appreciated. All our colleagues will be happy and grateful for your kind words and appreciation.We will be waiting for you to create new memorable experiences together.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Timothy Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like that fact that guests were "saving thier place" at the pool and palappas" early in the day when they had no intention to occupy them until hours later. This should be on an as needed basis. Some guests save places in both spots while they know they can only be in one place at a time.
2023년 11월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 2일
Dear Mr. Timothy Joseph, receive sunny greetings.Thank you for taking the time to rate our resort.We continually strive to meet your needs and expectations, so your comments are very important to us.We would be delighted to create a wonderful future stay that exceeds all your expectations.Warm regards,Priscilla Ayala,e-Concierge.

2/10 - 너무 별로예요

eusebio

가족 여행
Food is terrible here
2023년 11월에 1박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 2일
Dear Mr. Eusebio, receive warm greetings.We are sincerely grateful for the time you spent sharing your comments on your recent stay in our resort. We are deeply sorry to hear that we have not fulfilled your expectations during this visit.Our management team will review your feedback and take any necessary actions to improve our service.We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Best regards,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Adriana

2023년 11월에 1박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 12월 19일
Estimada Sra. Adriana, reciba cálidos saludos.Agradecemos el tiempo que ha invertido en calificar nuestro hotel.Ha sido un placer para nosotros hospedarle en nuestro pedacito de paraíso durante su reciente visita a Los Cabos.Esperamos poder volver a tener el privilegio de darle una cálida bienvenida en una futura ocasión.Saludos cordiales.Priscilla Ayala,e-Concierge.

8/10 - 좋아요

Richard J Woyak 님, Gilbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok let's start with beautiful property and very friendly staff! Food was average to good (and we're not picky). Drinks good. Now as you arrive they do try to sell you upgrades (and get you to do a 90 minute timeshare talk). We hate this, they weren't super pushy but regardless it's irritating. OK VIP room was pretty awesome, wrap around balcony, two tubs, huge shower. very nice! VIP ammenities were OK, just an extra lounge and all day snacks. We got $200 in room credit however they just get you "discounted" things like wine or a dinner (but you still have to come out of your pocket for them), so we didn't even use them. Lastly golf in my opinion was so expensive. It would have been like $600 for the two of us to golf 9 holes. That was a bummer, course looked great but thought being at the hotel it would discount it to something a little more reasonable. All in all a really nice property and we had a very nice time.
2023년 11월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 11월 29일
Dear Mr. Richard J Woyak, receive sunny greetings. We are grateful for the time you spent to share your comments on your recent stay in our resort.All comments you have made will be forwarded to the appropriate departments.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, we look forward to serving you again in the future.Best regards,Priscilla Ayala,e-Concierge.

8/10 - 좋아요

Latoya Felecia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was amazing, loved the breakfast and swim up bar. House keeping was on top of it from cleaning your room in the afternoon and restocking to turning the bed down at night. Fire show was great as well. All around everything was great, will definitely stay again.
2023년 11월에 4박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 11월 23일
Dear Mrs. Latoya Felicia, receive warm greetings.Thank you so much for taking the time to rate our hotel. It was a pleasure being your host during your recent gateway to paradise. We hope to have the chance to welcome you back again to develop nothing more than a perfect visit.Sincerely, Priscilla Ayala, e-Concierge.

10/10 - 훌륭해요

Rosangela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estancia para relajarse y pasar tiempo en pareja, falta un poco de show nocturno, como cine bajo las estrellas, teatro, música en vivo o algo por el estilo
2023년 11월에 3박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 11월 23일
Apreciable Sra. Rosangela, reciba cálidos saludos.Gracias por haberse tomado el tiempo de compartir con nosotros su experiencia y comentarios sobre su reciente visita a nuestro resort.Nos gustaría hacerle saber que parte de nuestro proceso de mejora es localizar las áreas de oportunidad que tenemos para implementar programas y resolver estas situaciones lo antes posible.Agradecemos cada una de sus observaciones.Esperamos poder volver a ser parte de sus futuras vacaciones y tener el honor de hospedarle en nuestro pedacito de paraíso.Cordialmente,Priscilla Ayala,e-Concierge.

10/10 - 훌륭해요

Jonathan Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall everything was great. I had some AC issues the first day and because of a previous hurricane they said was why the beach area wasn't what it normally would be. The staff is excellent.
2023년 11월에 6박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 11월 22일
Dear Mr. Jonathan Wayne, receive warm greetings.Thank you so much for taking the time to rate our hotel. We appreciate your patience and understanding during the aftermath of Hurricane Norma, as we understand you were unable to experience the vacation you had initially hoped for.All the staff will be very happy and grateful for your kind words and appreciation.We hope to have the chance to welcome you back again to develop nothing more than a perfect visit.Sincerely, Priscilla Ayala, e-Concierge.

6/10 - 괜찮아요

Nikia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Secrets Los Cabos, though grand in size, is pretty average. We loved the consistent entertainment/activities during the day! The cleanliness & service was great. There are no major shows nor entertainment at night other than occasional live music. If you are looking for a resort of relaxation & quiet, it’s great! We are looking for a little more to do after “dinner time”. We went downtown in Cabo San Lucas for a little more fun. PACK STRAWS! They must be worth gold because most bars don’t have them. Food was just okay! Met some great people, which was priceless!
2023년 11월에 5박 숙박함
답변 제공: Priscilla Ayala, e-Concierge 님, 2023년 11월 21일
Dear Mrs. Nikia Kelley-baker, receive warm greetings.We appreciate the time that you have invested in writing an overview of your stay with us. We regret not having been able to achieve our main objective with you, which is our guests' entire satisfaction.We sincerely hope that you will give us another opportunity to welcome you back and regain your confidence in our resort and service.Best regards,Priscilla Ayala,e-Concierge.