Door to my room wouldn't lock. It was unlocked when I tried it and never could get it to lock. I went to the office and she told me to pull harder, so I went back, grabbed the handle with both hands, planted my feet, and leaned back and pulled with all of my 270 pounds. It still wouldn't lock, so she gave me another room designed for longer stays. She told me it wasn't a great room. She was right, but the bed was comfortable and freshly made, and I had a decent night's sleep. By the way, the Cuban restaurant next to it has excellent food.