“When my family and I entered our room, we immediately noticed a strong smell of cigarette smoke, even though we had reserved a non-smoking room. I went downstairs to notify the front desk about the issue right away. I also asked a staff member to come to the room and verify the odor so there would be documentation and we would not be held responsible or charged a cleaning fee for the smoke smell.”
“When my family and I entered our room, we immediately noticed a strong smell of cigarette smoke, even though we had reserved a non-smoking room. I went downstairs to notify the front desk about the issue right away. I also asked a staff member to come to the room and verify the odor so there would be documentation and we would not be held responsible or charged a cleaning fee for the smoke smell.”
Mike