로비 라운지

레드 루프 인 매디슨 하이츠, VA 여행 후기

2 out of 5
레드 루프 인 매디슨 하이츠, VA
5016 S Amherst Hwy, Madison Heights, VA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 227개 이용 후기 중 91개" "
평점 8 - 좋아요. 227개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 227개 이용 후기 중 28개" "
평점 4 - 별로예요. 227개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 227개 이용 후기 중 20개" "

8.2/10

청결 상태

9.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Alexia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Smelly, shower pressure very low hard to wash my hair. I did not like this hotel & did not stay in this hotel that long, slept at a different hotel due to these issues
2024년 5월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 8일
Dear Alexia,Thank you for taking the time to tell us about your experience at the RED ROOF INN MADISON HEIGHTS VA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the shower pressure and the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 7일
Hello Alexander, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 6일
Hello Ray, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Lauren

가족 여행
Smells like smoke and the room was dingy
2024년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 5월 5일
Thank you for taking a moment to leave a review, Lauren. The staff and I at the RED ROOF INN MADISON HEIGHTS VA were disappointed to see your 2/5 score following your stay. You indicated that the smell of smoke in your room and the upkeep dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Shekinah

2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 5월 23일
Hello Shekinah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Charles 님, Amsterdam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice and clean and late check in was nice
2024년 4월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 4월 28일
Thank you Charles, for taking the time to write a review of your stay at the Red Roof Inn Madison Heights, VA. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our rooms cleanliness and our staff services. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

ANN

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 26일
I appreciate the time that you took to share your sentiments with us, Ann. Our team at the Red Roof Inn Madison Heights, VA appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 4월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 21일
I appreciate the time that you took to share your sentiments with us, Douglas. Our team at the Red Roof Inn Madison Heights, VA appreciated your 4/5 score following your stay. We were also happy to know that everything about your stay was good.Once again, on behalf of Red Roof, we would like to extend our gratitude for your feedback. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kathryn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly and very helpful. They did everything to make our stay enjoyable.
2024년 3월에 9박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 16일
The team at our Red Roof Inn Madison Heights, VA would like to thank you for sharing your feedback with us, Kathryn. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our friendly and helpful staff making your stay enjoyable delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jay

There wasn’t a breakfast as indicate. The television in multiple rooms had a lot of static distortions. The Staff “Lisa” was as very accommodating under the circumstances
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 13일
Dear Jay,Thank you for your review following your stay at Red Roof Inn Madison Heights, VA. I am thrilled that you found our staff to be accommodating. However, you stated that the lack of breakfast and the static distortion of the TV dampened your stay, which was saddening to read. However, I am not seeing where it is advertised that our hotel offers breakfast services. We do offer complimentary coffeehouse-style coffee and tea in the lobby area. Nevertheless, your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

FRANK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay! Desk Clerk and Manager were excellent and took good care of us...
2024년 4월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 10일
Dear Frank,Thank you for telling us about your recent visit at RED ROOF INN MADISON HEIGHTS VA. I was happy to read you had that a great stay and you were fond of our excellent staff. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Karl

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Andrea, the night desk clerk, was an absolute joy. She truly went out of her way to make my stay enjoyable.
2024년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 26일
Dear Karl,Thank you for taking the time to write a review of your stay at the RED ROOF INN MADISON HEIGHTS VA. I am happy you were pleased with our staff, especially Andrea, who was an absolute joy and made your stay enjoyable. I will be sharing your kind remarks with the rest of the team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 23일
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MADISON HEIGHTS VA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that your visit with us was convenient. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Cassandra 님, Oak Grove

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Initially, pulling into the property, we felt it was extremely unsafe. Looks like there were drug addicts, hanging outside the hotel. When inside where the front desk, lady named, Lisa showed us two separate rooms and told us to pick which one we liked best. The first one had used bath towels all over the bathroom, hand soap. Looks like they made the bed, but did not clean the bathroom. The second room the bed was made but as we pulled the sheet back to make sure there were no bedbugs you clearly saw what appeared to be used sheets with fluid stuck to them. Bathtub was not cleaned, greasy with pubic hair all on the bottom of it ended up not staying there, because both rooms were filthy and we were told that they were clean. I was still charged for two nights, even though not even one night had been stayed. Called the next day to find out why I was charged for and was very rude disrespectful and hung up before the conversation was finished. I would not recommend anyone staying here.
2024년 3월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 20일
Hello Cassandra,We are disappointed to hear your recent stay at the Red Roof Inn Madison Heights, VA did not meet your full expectations, prompting your 1/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Hayden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Thank you for taking a moment to leave a review, Hayden. The staff and I at the Red Roof Inn Madison Heights, VA appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

George 님, Colonial Beach

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sorry, breakfast is not offered anymore.
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Thank you for taking a moment to leave a review, George. The staff and I at the Red Roof Inn Madison Heights, VA appreciate your 4/5 score following your stay. However, you indicated that the lack of breakfast dampened your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

GEORGE

연인과의 여행
좋아요: 직원 및 서비스
Older property and shows it. Not a lot in walking distance. But it was under cost of others 10 mins awat by 50 dollars
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 5일
Hello George, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Madison Heights, VA. I'm thrilled to read that you were pleased with the value to price ratio, prompting your 4/5 rating. However, I'm saddened to see that the upkeep of the property was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. The staff is friendly and easy to work with.
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 1일
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MADISON HEIGHTS VA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it's great to know that the room was nice, the staff was friendly and easy to work with. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Lemar

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Very strange people in surroundings.
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 25일
Dear Lemar,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MADISON HEIGHTS VA. At Red Roof we are disheartened to read that you were unsatisfied with very strange persons within the surroundings during your visit with us. This will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Abandoned pool in yard
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 25일
Dear Mary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MADISON HEIGHTS VA. I'm so glad we earned your 4/5 score. Here at Red Roof we are happy to know that you made us your choice of stay. However, as it relates to your comment of an abandoned pool in the yard, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Huken

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 24일
Dear Huken, The staff at the Red Roof Inn Madison Heights, VA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 18일
Hello Mark, The staff at the Red Roof Inn Madison Heights, VA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

DEBORAH L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and informative. Everything was clean and felt safe. I liked it so well that I went back again a week later on the way back through!
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 14일
Dear Deborah, We appreciate your review following your recent experience at the Red Roof Inn Madison Heights, VA strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of the room and the friendliness of our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 12일
Hello Jonathan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everytime i stat the staff is wonderful
2024년 2월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 7일
Hello Steve,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay. I am happy to read that you found our staff to be wonderful. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Jose rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Esta biem
2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 2월 1일
Gràcies, Jose, per ser el nostre convidat al Red Roof Inn Madison Heights, VA. Et valorem com a convidat i donem la benvinguda a la teva puntuació de 4/5. En el futur, considereu afegir més detalls als vostres comentaris per fer-nos saber on podem millorar. A Red Roof, els vostres comentaris són fonamentals, ja que ens esforcem per oferir una estada neta, còmoda i basada en el preu a tots els hostes.Gràcies de nou i esperem que ens torneu a visitar en el vostre proper viatge!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Steve

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 21일
Thank you for sharing your 5/5 rating with us, Steve. Our staff at the Red Roof Inn Madison Heights, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet!! Some areas were just under construction. Other than that it was good!! Staff was very friendly, like top notch friendly, treated me and my 7 month old like family!! We will be back!!!
2023년 12월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 18일
Hello Jessica,It was great to read of your kind remarks after your recent stay with us at the RED ROOF INN MADISON HEIGHTS VA. You mentioned our nice and quiet hotel and our very friendly staff who made you feel like family. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

William

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
While the stay was comfortable and safe the building is old and in need of repair. Entry door into room 120 was safe but loose. There was plenty of hot water so that is good. The bed was comfortable and the room quiet but the overall appearance was just old! while the room was quiet and comfortable there was trash and dirt behind the bed side table. Will we stay their again, sorry no.
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Thanks for sharing your feedback with us, William. The team at our Red Roof Inn Madison Heights, VA was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that your stay was comfortable and your room was quiet, it was displeasing to read that this was the impression left with you. You stated that the loose entry door and the old building appearance, along with your other concerns hindered your stay. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,Red Roof Management

10/10 - 훌륭해요

Gregg

2023년 11월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 4일
Thank you for sharing your 10/10 rating with us, Gregg. Our staff at the Red Roof Inn Madison Heights, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 - 훌륭해요

Tavon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 25일
Hello Tavon, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 - 좋아요

Bryan

2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 12일
Hello Bryan,The staff at the Red Roof Inn Madison Heights, VA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Megan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 10일
Hello Megan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 - 너무 별로예요

Michaud

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk lady was rude
2023년 11월에 2박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 28일
Hello Michaud,Thank you for telling us about your recent visit to RED ROOF INN MADISON HEIGHTS VA. We are extremely sorry you had a less than desirable experience due to your staff encounter described. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

James

2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 - 좋아요

Stewart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a pleasant experience. Rooms clean and friendly staff.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jeannine

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The walls in the bathroom were dirty. The room smelled bad.
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 13일
Dear Jeannine,Thank you for telling us about your recent visit to RED ROOF INN MADISON HEIGHTS VA. We are sorry you had a less than satisfactory experience due to the uncleanliness of the walls in the bathroom and the foul odor mentioned. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. With thanks,LintonRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
It was a nice remodel
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 2일
Hi David,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Madison Heights, VA with us. It was so rewarding to see that we earned your 4/5 score with our nice remodel. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy to get to, can walk to Wendy's or Taco Bell. Rooms are big & clean. Staff is super friendly !
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 27일
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MADISON HEIGHTS VA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, rooms to be spacious and clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet
2023년 10월에 4박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 1일
Hi Jesse,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Madison Heights, VA with us. It was so rewarding to see that we earned your perfect score with our quietness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 10월 26일
Hello Laura,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 10월 26일
Hello Brian,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine. Only there for a quick overnight. Left my pillow, called them but got no response.
2023년 10월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 10월 26일
Hello Christine,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Madison Heights, VA. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail RediResponse Specialist

10/10 - 훌륭해요

Alcides

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ladies on the front desk were awesome. Very helpful and super nice.
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 25일
Hi Alcides,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Madison Heights, VA with us. It was so rewarding to see that we earned your 5/5 score with our nice and helpful front desk staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Caireen

2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 9일
Thank you for sharing your perfect rating with us, Caireen. Our staff at the Red Roof Inn Madison Heights, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Maria

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty, reeked of cigarette smoke, and had cockroaches.
2023년 10월에 4박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 14일
Thank you for taking the time to tell us about your experience at the Red Roof Inn Madison Heights, VA, Maria. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness and the unfavorable odor described hindered your stay. As it pertains to the listed insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

LYUDMILA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed in this hotel 3 nights. There was not housekeeping even once.
2023년 10월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 14일
Thank you for sharing your feedback with us, Lyudmila. The team at the Red Roof Inn Madison Heights, VA appreciated your 3/5 score. However, you stated that the lack of housekeeping hindered your stay. In the future, please feel free to request housekeeping to see how best it can be accommodated.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 16일
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Just ok
Room had just been cleaned so smell of chemicals was strong but understandable. Room was fine however outside building looking underwhelming, need of significant love to the landscaping. Smoking areas were right outside of doors so entrances always smelled like smoke
2023년 9월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 13일
Dear Kevin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MADISON HEIGHTS VA. It's good to know that you were pleased with your room. However, regarding your comment of the strong smell of cleaning chemicals, the outside building looking overwhelming and any other concerns mentioned. These will be taken into consideration to improve experiences with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Marc 님, Cumberland

좋아요: 청결 상태
2023년 8월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 13일
Hello Marc, The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist