로비

퀄리티 인 매디슨 웨스트 - 대학가 근처 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 429개 이용 후기 중 124개" "
평점 8 - 좋아요. 429개 이용 후기 중 155개" "
평점 6 - 괜찮아요. 429개 이용 후기 중 87개" "
평점 4 - 별로예요. 429개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 429개 이용 후기 중 26개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Iriya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The smells of smoking in hallway is so unclean. Coffee is water down.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the smoking odors in the hallway and the diluted coffee. We'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your insights and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Way over priced because of the graduation at U of W that weekend. $1900 for 2 rooms for 3 nights. Ridiculous!!! The breakfast was good but hot options were sausage, eggs, waffles. The hot menu the same every day. Fresh and good, nevertheless. The hotel had no elevator to second floor. Difficult for seniors. Very clean, quiet, and friendly staff.
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pricing during the U of W graduation weekend. We're glad to hear you enjoyed our breakfast offerings and found our hotel clean with friendly staff. Your comments about the lack of elevator access and repetitive hot menu are duly noted and will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Phyllis

별로예요: 청결 상태
Bed was made but it didn’t look like the sheets had been changed. Lots of hair and crumbs in the sheets and elsewhere around the room.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 10일
Dear Phyllis,We're sincerely sorry for the disappointment caused by the lack of cleanliness in your room. This does not meet our standards, and we understand how important a clean environment is for a comfortable stay. Your feedback is crucial, and we'll address this matter immediately with our housekeeping team to ensure thorough attention to detail moving forward. Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is always friendly and very helpful accommodating my stay.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Luis,Thank you for your wonderful feedback. We're delighted to hear that our staff consistently provided you with friendly and helpful service during your stay. Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're thrilled that we could accommodate your needs effectively. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Patrick,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Timothy

The property was priced well, but the maintenance was not great. The sound resistance in the room was not great, so it was difficult to sleep when neighbors were talking in the hall.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Timothy,Thank you for your valuable feedback. While we're pleased to hear that you found our property well-priced, we apologize for any inconvenience caused by the maintenance issues and lack of sound resistance in your room. Providing a comfortable and peaceful stay is important to us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our team for immediate improvement. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff also nice and quite when I come to my room after working third shift.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Luis,We're delighted to hear that our staff was very helpful and that you found your room nice and quiet, especially after working the third shift. Providing a peaceful and accommodating environment for our guests is important to us, and we're thrilled that we could make your stay comfortable and relaxing. Your feedback is greatly appreciated, and we look forward to welcoming you back for another restful visit in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Ellis

별로예요: 청결 상태, 직원 및 서비스
It was okay
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Ellis,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - 좋아요

Jerome

출장 여행
Good
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Jerome,Thank you for your feedback. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 - 너무 별로예요

Timothy

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Please know that we take your comments seriously and will use them to improve our services. If you'd like to discuss your concerns further, please don't hesitate to reach out to our management team.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jason

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathtub was extremely dirty and had a lot of mildew. The tub did not drain at all! The floor of the room was very uneven and half the tv channels didn’t gave sound! This was the second room we had gotten. The first room had no water in the toilet! The tub and toilet in that room were very dirty! There was a hole in the wall as you walked in and the refrigerator wasn’t cold. The floor in that room was so uneven it shouldn’t have been used as a room for anyone! I will never stay at this hotel ever again!
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Jason,We are sincerely sorry to hear about the numerous issues you encountered during your stay. This falls far short of the standards we strive to uphold for our guests. Please accept our deepest apologies for the inconvenience and disappointment you experienced. Your feedback is incredibly valuable, and we will address these concerns promptly with our team to ensure that these issues are thoroughly resolved. We understand your decision not to stay with us again, but should you reconsider, we would welcome the opportunity to make things right and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 - 괜찮아요

KATHERINE

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear KATHERINE,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff excellent service and very helpful with my accommodation.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you received excellent service from our staff and that they were helpful with your accommodation needs. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sammy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything 💫
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Sammy,A big thank you for your stay at our hotel. It is delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The tub had a slow drain so I ended my showers standing in water. Location was convenient for me and the price was excellent.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear James,Thank you for your great feedback. We're pleased to hear that you found our location convenient and our pricing competitive. However, we apologize for the inconvenience caused by the slow drain in the tub. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Doug

출장 여행, 반려동물 동반 여행
Halls stink of smoke. TV remote didn’t work, no TV listing. Hard as a rock bed. Heater blew all night, room was dry dry dry.
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Doug,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

6/10 - 괜찮아요

Hannah

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
You get what you paid for.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Hannah,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

4/10 - 별로예요

Connie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The location was great. But there was no breakfast. Covid has been over for a long time. All the motels I have stayed at are back to having breakfast. My room was very clean. So I was happy about that.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Connie,Thank you for sharing your experience with us. We're glad to hear that you found the location great and that your room was very clean, which contributed to your satisfaction. We apologize for the absence of breakfast during your stay. We understand your expectations, and we'll certainly consider your feedback as we continue to evaluate our services. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Keshia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is dirty. I was given a room with a fridge that had mold in it. People doing the nasty loud. Find something better even if it’s a couple dollars more. I promise you will save yourself. I needed one night and I regret even booking here.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Keshia,We sincerely apologize for the disappointing experience you had during your stay. Your feedback about the cleanliness, mold in the fridge, and noise disturbance is deeply concerning. Please be assured that we take these issues seriously and will address them immediately. We understand your regret and hope to have the chance to make it right if you choose to stay with us again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Supreme

Some
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Supreme,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Victor

가족 여행
좋아요: 직원 및 서비스
Not a good breakfast
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Victor,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lynn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location, it's always clean, staff is friendly. It's affordable.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Lynn,Thank you for your positive feedback! We're thrilled to hear that you appreciate our prime location, cleanliness, and friendly staff. Providing an affordable experience is important to us, and we're glad it resonates with you. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

James

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 11일
Dear Guest,Thank you for taking the time to share your feedback with us. We value your input and would like to know more about your experience to better understand how we can improve. If there are any specific areas that you feel need attention or if there's anything we can do to enhance your experience for future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rebecca

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an awesome stay with a better than expected breakfast. My only hiccup or issue was the front desk attendant, female, did not know the rules and laws regarding service animals. The General manager or owner not sure who he was was there. The front desk was trying to charge me for my service animal. Not that $15 is bad for an animal but I do not legally have to pay especially since I need my service animal.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 5일
Dear Rebecca,Thank you for sharing your positive experience overall, and we apologize for any confusion or inconvenience regarding the service animal policy. It's important that our staff is knowledgeable about these regulations. We appreciate your understanding and bringing this to our attention. We'll make sure to address this with the front desk team to ensure better awareness of service animal laws. We're glad to hear you enjoyed your stay and the breakfast exceeded your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Christina

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 23일
Dear Christina,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 - 별로예요

CYNTHIA

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager yelled at me because he assumed that I snuck my dog into the room. The halls smelled horribly. The front desk staff was extremely lazy and when they plowed the snow in the parking lot they pushed it all into the tires of my semi truck. The room was outdated and disgusting. The tub was stained and there were holes in the walls. The smoke detector had duct tape holding it together. The bed was very uncomfortable and really the only good thing about my stay was that the hotel was located in a good spot for Uber Eats.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 20일
Dear CYNTHIA,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandy

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 20일
Dear Brandy,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Isaac

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 1일
Dear Isaac,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price and great location for my needs
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Michael Alan,Thank you for your stay. It's fantastic to hear that our location suited your needs perfectly and that you found our pricing great! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been to this motel before and ive never had any issues. The room is always clean, it doesnt stink, always clean towels and linen. The staff is friendly.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Linda,Thank you for your stay. Appreciate your nice comments about our team and services. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

8/10 - 좋아요

Melania

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Melania,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Quiet and comfortable stay. Helpful staff.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 6일
Dear Paul,Thank you for your great feedback. We're delighted to hear that you had a quiet and comfortable stay and that our staff was helpful. Providing a positive experience for our guests is a top priority, and we appreciate your feedback. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Betty

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs updating
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Betty,Thank you for taking the time to share your feedback with us. We appreciate your feedback regarding updates to our hotel, and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Niles

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Niles,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

4/10 - 별로예요

Darrin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 16일
Dear Darrin,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 - 별로예요

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가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Was very disappointed as when searching for hotels, your site showed pictures of your hotel. A pool was shown on there, and my granddaughter was so looking forward to swi
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,We are sorry to hear about your disappointment regarding the hotel's amenities. Your reviews are important to us. Sincerely, Hotel Manager

8/10 - 좋아요

Shai 님, Maplewood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the location.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,Thank you for your stay. We're glad to hear that you liked the location. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

8/10 - 좋아요

Patrick

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Place was ok, beds were very comfortable, room smelled like faint piss
2023년 10월에 4박 숙박함

4/10 - 별로예요

Sherry

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 13일
Dear Sherry,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Belinda

별로예요: 청결 상태
No way would I shower there with all the mold in the shower and the ceiling. There was food in the carpeted areas and other trash due to improper cleaning
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 23일
Dear Belinda,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Dominic

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 18일
Dear Guest,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

Janeen

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 5일
Dear Guest, Thank you for your positive rating. We're delighted to see you had a 5-star experience during your stay. If you have any specific comments or feedback to share, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Lorri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and comfortable. Staff was friendly.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Guest,Thank you for your stay. We're pleased to hear that you had a quiet and comfortable stay with us. It's great to know that our staff's friendliness added to your positive experience. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Nicole

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Nicole,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 - 좋아요

carrie

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Jeffrey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms have a putrid smell like something is decaying/dying in the walls – insects are present, as well. Hallway noise at most hours of the day – phone calls on speakphone, doors slamming, dogs barking, etc. Only stay here if you can accept that this will be a motel of poor quality.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 9일
Dear Jeffrey,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Scott

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I hate to trash a hotel but there were “remnants” from a previous guest still in the toilet, 2 barking dogs down the hall, and the room reaked of smoke.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 7일
Dear Scott,We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future. Hope you will visit again.Sincerely,Hotel Manager

8/10 - 좋아요

THERESA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is convenient for an affordable comfortable night stay when in the Madison area.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 6일
Dear THERESA,Thank you for your stay. We're delighted to hear that you found our property convenient for an affordable and comfortable night's stay. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have an excellent breakfast & it's close to many restaurants & the UW Hospital.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear William,Thank you for your stay. We're delighted to hear that you enjoyed our excellent breakfast options and found our hotel's proximity to restaurants and the UW Hospital convenient. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For what I needed the room for mid-week, it was fine. Bed and pillows a little too firm for my liking. Rooms are not sound-proof whatsoever as I could hear everything going on in the hallway. Went down for breakfast at 9:20 a.m. on Thursday morning and it was already closed, even though I'm pretty sure it was supposed to be open until 10 a.m. or 9:30 a.m. at the earliest.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear JENNIFER,Thank you for your feedback. We're glad to hear that the room served your mid-week needs adequately. We apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager