숙박 시설 정면

메 마드리드 바이 멜리아 여행 후기

4.5 out of 5
메 마드리드 바이 멜리아
Plaza de Santa Ana, 14, Madrid, Madrid

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 658개" "
평점 8 - 좋아요. 1005개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 55개" "
평점 4 - 별로예요. 1005개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 22개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Yonghee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
Good!
2019년 2월에 3박 숙박함
답변 제공: Manager 님, 2019년 3월 10일
Dear Anonymous, Thank you for you nice comment! We are glad you enjoyed your stay with us! We hope to see you again very soon! Have a lovely day ME for YOU Service.

10/10 - 훌륭해요

HEE YUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
마드리드여행
객실이 좁은 것 빼곤 다 좋다
2018년 11월에 2박 숙박함
답변 제공: ME for YOU service 님, 2018년 11월 28일
Dear HEE YUN, Greetings from ME Madrid! Thank you for giving us that incredible rate, we are glad to know that you have enjoyed your experience with us. We have different room categories, we would be glad to inform you about them in your next visit to improve your ME experience!! We hope to see you back again very soon! Kind regards, ME for YOU service

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: ME for YOU Service 님, 2018년 10월 30일
Thank you so much for your nice review! We hope you see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 4박 숙박함
답변 제공: ME for YOU Service 님, 2018년 10월 22일
Dear User, Greetings from ME Madrid! Thank you so much for giving us such great punctuation, that means that you were able to enjoy your stay with us and everything we could provide to you. We are looking forward to welcoming you soon, having a new and better ME experience! Kind regards, ME for YOU Service

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
가격에 비해 룸 컨디션 나쁨
다른 방과 연결된 문이 있는 방을 주었는데 옆 방 사람이 너무 시끄럽게 해서 불편했다. 그리고 내가 뭔가를 요구했을 때 그 요구사항을 해결해주는데 많이 시간이 소요되었다.
2018년 10월에 3박 숙박함
답변 제공: ME for YOU Service 님, 2018년 10월 8일
Thank you so much for you review! We apologize for the problems you experienced in the room and we hope that you give us a second chance! have a nice day!

8/10 - 좋아요

youngshin

좋아요: 청결 상태, 직원 및 서비스
평점만큼 최고는?
위치는 최고입니다. 조식은 보통입니다. 룸은 암막 커튼이 없습니다. 욕실은 샤워실 칸막이가 없어 불편했습니다. 호텔정보에는 슬리퍼가 있다고 했지만 없었습니다 호텔결재 조건으로 예약을 했는데 체크인 일주일 전에 사전 통보도 없이 일방적으로 카드결재를 했습니다. 체크인시 보증금도 카드 대기로 하는것이 아니고 결재를하고 체크아웃시 문의하니 3일뒤 취소시킨다고 합니다. 호텔측 일방적인 정책인것 같습니다. 한달전 호텔결재 예약했는데 체크인 2주전 호텔에서 일방 결재하는것은 아직도 이해가 안됩니다. 호텔과 다투기 싫어서 그냥 넘어갔지만 호텔닷컴측에서도 제대로 안내하셔야 한다고 생각합니다.
2018년 9월에 2박 숙박함
답변 제공: ME for YOU Service 님, 2018년 9월 20일
Dear youngshin, Thank you so much for your review. We apologize for the possible inconveniences during your stay and we hope that you come back to ME Madrid in a future. Have a nice day!

8/10 - 좋아요

MINHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good condition, location and clean
솔 광장, 마요르 광장까지 10분내에 이동할 수 있어 편했습니다. 호텔은 깔끔했고 어매니티도 잘 구비되어 있었습니다. 와이파이도 잘 되었습니다. 단점이라면 루프탑 바를 운영하고 있어 밤에는 약간 시끄러웠습니다. 소음에 예민하신 분이라면 추천하지 않습니다. 그 외에는 만족하였습니다.
2018년 5월에 2박 숙박함
답변 제공: ME for YOU Service 님, 2018년 5월 29일
Dear Minho, Greetings from ME Marid !!. We would like to thank you for taking a few minutes to share your experience with us. We are glad to know that you took advantages of our facilities. Looking forward to welcoming you soon. Kind Regards, ME for YOU Service

8/10 - 좋아요

SEOKYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
도보 10분내 거리에 메트로와 주요 광장이 있어 다니기에도 좋습니다.
2017년 7월에 3박 숙박함
답변 제공: ME for YOU Service 님, 2017년 7월 31일
Dear Seokyeong, First of all, we would like to thank you for your kind words. It is a pleasure to know that you enjoyed your experience at ME Madrid due to our location in the city and our services too. For this reason, we would be very grateful to welcome you back in a near future to make you live a new ME experience with us. Best regards, ME for YOU Service.

4/10 - 별로예요

Haydee

연인과의 여행
별로예요: 편의 시설/서비스
This property is very run down. The rooms were old looking. Hallways are dark and have carpet. It does not smell very nice. I paid 405 euros for a superior room. It was very small and the coffee machine did not work. The staff was very nice but this hotel should not cost so much. Maybe it is the location it is in the center .
2024년 5월에 1박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 27일
Dear Ms Haydee,Greetings from ME Madrid!We appreciate you taking the time to provide us with your opinion regarding your recent stay.While we are glad to know that you found our location very convenient. We regret that your room was not entirely to your liking. We do have various sizes available, and our reception team would be happy to assist you in choosing the right size to best suit your needs for your next visit.While we do carry out maintenance whenever necessary to keep our rooms up to date, we have noted your comments.Your kind words about our team are a reward and an incentive for us to uphold our high standards.We hope to be able to welcome you back for an improved stay.Kind regards,Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

ALEJANDRO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicación excelente servicio
2024년 5월에 2박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 24일
Estimado Alejandro,Saludos desde ME Madrid!Ante todo, agradecemos que comparta sus impresiones.Le agradecemos profundamente que haya tomado parte de su tiempo para compartir su experiencia en nuestro establecimiento. Nos complace saber que la ubicación céntrica de nuestro hotel fue de su agrado, permitiéndole disfrutar de la vibrante vida cultural y gastronómica que Madrid ofrece. Es un honor recibir comentarios positivos sobre el servicio brindado por nuestro equipo, reflejo de nuestro compromiso con la excelencia y la aspiración de proveer experiencias que van más allá de la simple estancia. La calidad y el diseño de nuestras habitaciones son aspectos en los que ponemos especial cuidado, inspirados siempre en el estilo mediterráneo y la cultura contemporánea europea, para asegurar que nuestros huéspedes vivan un viaje de estilo y confort.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

INES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena atención y amabilidad
2024년 5월에 3박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 21일
Estimada Sra. Ines,¡Saludos desde ME Madrid Reina Victoria!Gracias por alojarse con nosotros y por dedicar parte de su tiempo a escribir esta reseña.Le agradecemos profundamente que haya compartido su experiencia en nuestro hotel. Nos complace enormemente saber que la atención y amabilidad del equipo han cumplido con sus expectativas, reflejando el espíritu cultural contemporáneo europeo que nos inspira. Celebramos que la limpieza de la habitación y el estado general del hotel hayan sido de su total satisfacción, esforzándonos siempre por ofrecer una experiencia que trasciende el simple alojamiento.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

Henry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!!!!10
2024년 5월에 2박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 18일
Cher Monsieur Henry,Salutations de ME Madrid !Merci pour cet avis positif sur votre séjour.Nous vous remercions chaleureusement pour votre excellente évaluation et sommes ravis que la propreté de notre établissement et la qualité de notre service aient répondu à vos attentes. Votre appréciation positive reflète l'expérience transcendante que nous aspirons à offrir, inspirée par la culture européenne contemporaine et le style méditerranéen. ME est incontestablement le lieu où il faut être vu, et nous sommes honorés que vous ayez pu vivre ces moments si particuliers au sein de notre hôtel au cœur des destinations culturelles renommées.Au plaisir de vous accueillir à nouveau à Madrid.Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

Yaima

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen hotel muy buen servicio
2024년 5월에 3박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 18일
Estimada Yaima,¡Saludos desde ME Madrid Reina Victoria!Gracias por alojarse con nosotros y por dedicar parte de su tiempo a escribir esta reseña.Le agradecemos profundamente que haya tomado el tiempo para compartir su experiencia. Nos llena de orgullo saber que la limpieza de nuestras habitaciones, el estado del hotel, el servicio que proporcionamos y las comodidades de nuestras instalaciones cumplieron con sus expectativas. Es un placer ver reflejado nuestro espíritu inspirado en la cultura europea contemporánea y que ME Madrid Reina Victoria haya sido el escenario de una experiencia que trasciende el simple alojamiento. Nuestro equipo se esfuerza por ofrecer un ambiente inspirado en el estilo mediterráneo, donde ME es el lugar para ser visto y vivir experiencias aspiracionales.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Laura López, Voice of Customer Coordinator

6/10 - 괜찮아요

Ana

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was awesome except the size of the room, we hardly could walk in there, my legs are full of bruises from all the times I hit myself with the bed. Overall was very clean bathroom was perfect size. The air freshener of the lobby was very strong, every time I’ll go out or in the hotel I had to cover my nose. It was a little too much.
2024년 4월에 8박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 10일
Dear Ana,Greetings from ME Madrid!We appreciate receiving your opinion concerning your recent stay.We are thrilled to hear that you found our hotel to be impeccably clean and our bathroom spacious, reflecting our commitment to providing aspirational experiences. It is also gratifying to know that you appreciated our attentive service, which is a cornerstone of the stylish urbanite travels we aim to offer. We regret to hear that the size of the room did not meet your expectations and that you experienced discomfort due to the room's layout. Our hotel, set in a historical building, offers a variety of room sizes, and we strive to provide accurate descriptions to ensure our guests can select the space that best suits their needs. Additionally, we are sorry to hear that the scent in our lobby was not to your liking; we aim for it to be a refreshing welcome to all who enter, inspired by Mediterranean style. We will certainly review your feedback as we continually seek to enhance the ambiance of our shared spaces.We hope to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

Joyce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for exploring the core of Madrid by foot. Walkable to the museums, Puerto del Sol, and Plaza Mayor. Great flamenco right next door. And fabulous cocktails at Inclan Brutal 2 minutes away.
2024년 5월에 5박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 9일
Dear Joyce,Greetings from ME Madrid!Thanks for this kind review.We're thrilled to hear that our prime location served as the perfect starting point for your exploration of Madrid's vibrant heart. It's delightful to know that you enjoyed the proximity to significant cultural destinations and the city's finest flamenco next door. Our dedication to providing aspirational experiences is reflected in your appreciation of the room amenities and the service provided by our team. While we understand that there may have been concerns regarding noise, we take pride in our soundproof rooms and offer earplugs to ensure a restful stay for all our guests.Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien
2024년 4월에 2박 숙박함
답변 제공: Laura López, Voice of Customer Coordinator 님, 2024년 5월 1일
Estimado Jorge,¡Saludos desde ME Madrid!Ante todo, agradecemos que comparta sus impresiones.Le agradecemos enormemente sus comentarios positivos sobre su estancia en nuestro establecimiento. Nos complace saber que la limpieza de la habitación cumplió con sus expectativas y que el estado del hotel fue de su total agrado. Es gratificante también que nuestros servicios hayan estado a la altura de sus deseos y que las comodidades de la habitación hayan contribuido a una experiencia excepcional.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Laura López, Voice of Customer Coordinator

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 4월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 25일
Estimado Sr. Luis,Saludos desde ME Madrid!Ante todo, agradecemos que comparta sus impresiones.Nos complace enormemente que haya valorado tan positivamente la limpieza de la habitación y las amenidades que ofrecemos. Nos esforzamos por mantener nuestro hotel en las mejores condiciones y es un honor recibir su reconocimiento. En cuanto a nuestros servicios, estamos encantados de saber que han cumplido con sus expectativas. En ME Madrid Reina Victoria, cada detalle está pensado para proporcionar una experiencia que trascienda el simple alojamiento, inspirada en el estilo contemporáneo europeo y la cultura mediterránea. Aunque no se mencionan comentarios negativos, siempre estamos atentos para asegurar que cada estancia sea una vivencia aspiracional y que nuestro hotel siga siendo el lugar ideal para los viajeros urbanos con estilo.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Mariana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it, i will stay again
2024년 3월에 1박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 25일
Dear Ms Mariana,Greetings from ME Madrid!Thanks for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Santiago Torres 님, Corona

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is in a great location and a lot of places to eat, with in walking distance to a lot of sceneries.
2024년 4월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 25일
Dear Mr. Torres,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We're delighted to hear that our prime location added value to your stay, offering convenient access to an array of dining options and nearby attractions. Our commitment to maintaining a clean and well-conditioned hotel environment seems to have met your expectations, and we are thrilled that our services and room amenities contributed to a memorable experience. We take pride in offering an ambiance that is a testament to contemporary European culture and aspires to offer more than just accommodation but an inspirational journey.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Alfredo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ME by Melia is a gem in the heart of Madrid. The staff is fabulous. They helped make our stay so memorable. Plaza Santa Ana and vicinity is super cool. Walkable to all of Madrid key sights and areas to visit. If you want quiet at nite do ask for a room higher than 1st floor (that’s 2nd floor in Spain) as Plaza is a happening place late at nite on Fridays and Saturdays.
2024년 4월에 4박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coordi 님, 2024년 4월 23일
Dear Mr. Alfredo,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We're thrilled to hear that our staff played a pivotal role in making your stay at our cultural haven memorable. It's wonderful to know that the vibrancy and convenience of our location in the Plaza Santa Ana added to the charm of your visit, placing you at the epicenter of Madrid's key sights and renowned cultural destinations. Our aspiration is to provide experiences that transcend accommodation, and it seems we have achieved that with your stay. We regret to hear that the lively atmosphere of the plaza impacted the tranquility of your room at night. We appreciate your helpful suggestion and would like to remind future guests that our interior rooms, especially on higher floors, tend to be quieter, offering a serene retreat amidst the urban excitement.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

jorge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien ubicada aunque mucho ruido callejero nocturno.
2024년 4월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coordi 님, 2024년 4월 22일
Estimado Sr. Jorge,¡Saludos desde ME Madrid!Gracias por hacernos llegar su valoración.Agradecemos mucho que haya tomado el tiempo para compartir su experiencia en nuestro hotel. Nos complace saber que encontró nuestra ubicación inmejorable, en el corazón de Madrid y a un paso de la vibrante vida cultural y nocturna. Entendemos que el ruido callejero nocturno le haya resultado incómodo y queremos informarle que disponemos de habitaciones interiores más silenciosas y tapones para los oídos para asegurar el descanso de nuestros huéspedes. Nuestro equipo trabaja incansablemente para ofrecer una estancia que trascienda el simple alojamiento, inspirada en el estilo mediterráneo y en la cultura urbana contemporánea.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

Mario 님, Miromar Lakes

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ryszard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Superb location in a middle of a walking, lively district. Pleasant and efficient check-in. Roof-top bar has a great view of the town. It is a bit pricy but worth a visit at sunset.
2024년 4월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coordi 님, 2024년 4월 22일
Dear Mr. Ryszard,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We're delighted to hear you found our central location ideal for exploring the vibrant heart of the city. It's wonderful that you enjoyed the breathtaking views from our rooftop bar at sunset, offering a taste of the aspirational lifestyle we strive to provide. We appreciate your comments on the efficiency of our check-in process and are pleased that you had a pleasant experience. Our team is committed to maintaining the highest standards of cleanliness and service to ensure an experience that transcends mere accommodation.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Jenae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brenda Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opcion para hospedarte las camas muy comodas y el personal muy atento
2024년 4월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord. 님, 2024년 4월 16일
Querida Sra. Brenda Elizabeth, Saludos desde ME Madrid!Estamos encantados de que haya disfrutado de su estancia con nosotros.Nos llena de alegría saber que las camas de nuestro establecimiento han sido de su completo agrado, proporcionando un descanso de calidad, inspirado en el estilo Mediterráneo. Es gratificante también que destaque la atención de nuestro personal, quienes están siempre dispuestos a ofrecer una experiencia que trasciende el simple alojamiento, y que se enmarca en la vibrante cultura europea contemporánea. ME es definitivamente el lugar para ser visto, y nos complace que haya vivido la aspiración y la energía que nos caracteriza.Esperamos poder darle la bienvenida de nuevo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 - 괜찮아요

Matthew

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Amazing location. Rooms are very small and underwhelming for the price. odd configuration for the room.
2024년 4월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 15일
Dear Mr. Matthew,Greetings from ME Madrid!Thank you for sharing your feedback.We're delighted to hear that you enjoyed the unbeatable location of our hotel, right in the cultural heart of Madrid, surrounded by the city's finest bars and restaurants. We regret to hear that the room size and configuration did not meet your expectations. Our hotel is indeed set in a historic 19th-century building, which has been thoughtfully designed to blend modern comfort with classic charm while offering a variety of room sizes, as reflected in our detailed descriptions. We appreciate your feedback on our room cleanliness and service, and we continuously strive to provide an aspirational experience that transcends accommodation, ensuring each guest feels the vibrant energy and style of our urbanite haven.We hope to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

Amarilis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Esta al frente de la plaza Santa Ana con vistas muy bonitas y desde ahí puedes escoger el lugar que quieras para comer, visitar, todo está cerca
2024년 4월에 5박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 8일
Querida Sra. Amarilis, Saludos desde ME Madrid Reina Victoria! Gracias por alojarse con nosotros y por dedicar parte de su tiempo a escribir esta reseña.Nos complace saber que disfrutó de las incomparables vistas de la Plaza Santa Ana y la conveniencia de nuestra ubicación, rodeados de una selección exquisita de restaurantes y puntos de interés cultural, que reflejan nuestra pasión por la cultura contemporánea europea. Valoramos que haya apreciado la limpieza de nuestras instalaciones y la calidad de nuestro servicio, aspectos que nos esforzamos por mantener para garantizar experiencias aspiracionales a nuestros visitantes. Nos enorgullecemos de ofrecer un ambiente que trasciende el simple alojamiento, sumergiendo a nuestros huéspedes en el estilo de vida mediterráneo y urbano más elegante.Esperamos tener la oportunidad de servirle de nuevo en el futuro. Reciba nuestros saludos más cordiales,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
E lo evadirse rápidos, muy limpia, elegante y discreta, el personal súper amable!!!!
2024년 3월에 8박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 5일
Estimado Sr. Jaime, ¡Saludos desde ME Madrid Reina Victoria! Gracias por sus amables palabras y su excelente valoración.Agradecemos profundamente sus amables palabras y nos complace saber que su estancia fue una experiencia impecable. Su mención de la limpieza y elegancia de nuestras instalaciones refleja nuestro compromiso con la excelencia y la inspiración en el estilo contemporáneo europeo. El equipo se siente halagado por su reconocimiento a su amabilidad y dedicación, elementos clave en la aspiración de crear experiencias memorables más allá del alojamiento.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Alba 님, Guaynabo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location, great customer service, they go above and beyond call of duty to provide great service.
2024년 3월에 6박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 5일
Dear Ms Alba,Greetings from ME Madrid!Thanks for this kind review.We are thrilled to hear that you had such a nice stay with us, that our prime location in Madrid served as the perfect setting for your adventure in the cultural heart of the city, and that our team's dedication to service contributed to a memorable stay. Your positive appreciation of our customer service is greatly appreciated, as we strive to exceed expectations and provide aspirational experiences for our stylish guests. The cleanliness and condition of our hotel are aspects we take great pride in, ensuring that every corner reflects the contemporary European culture that inspires us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Victor Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are great
2024년 3월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 4월 2일
Dear Mr. Daniel,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
in a nice square with plenty of cafes
2024년 3월에 1박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 3월 25일
Dear Ms Jane,Greetings from ME Madrid!Thanks for this kind review.We're delighted to hear that our hotel's prime location provided you with an enjoyable experience, immersed in the vibrant atmosphere of the surrounding cafes. It is our pleasure to offer a stay that not only meets expectations but also encompasses the aspirational lifestyle of a stylish urbanite traveler, inspired by contemporary European culture. Should your travels bring you back, we invite you to indulge in the innovative Mediterranean cuisine at our Ana la Santa Restaurant, and to take in the cityscape from our Radio Rooftop Bar, adding another layer to your experience that transcends accommodation.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Osvaldo

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Russell 님, Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff. Great location. Short walk to major tourist sites. Plaza in front of hotel filled with outdoor cafes.
2024년 3월에 4박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 3월 20일
Dear Ms Russell,Greetings from ME Madrid!Thanks for this kind review.Your appreciation for our friendly, helpful staff is a testament to the dedication we have in creating an aspirational experience for our guests. It's delightful to hear that our prime location contributed to an enjoyable and convenient exploration of the cultural treasures Madrid has to offer, all within a short walk from our doorstep. Moreover, the vibrant atmosphere of Plaza de Santa Ana, enriched by its outdoor cafes, reflects the stylish urbanite travel experience we strive to provide. We are honored to have met your expectations in terms of room cleanliness, hotel condition, service, and room amenities, aligning with our vision to transcend traditional accommodation and immerse our guests in contemporary European culture.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Marcelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo
2024년 3월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 3월 14일
Querido Sr. Marcelo, ¡Saludos desde ME Madrid! Ante todo, agradecemos que comparta sus impresiones.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su comentario y esperamos verle pronto de regreso. Un saludo muy cordial,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

Jaime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location, lots of restaurants, close to everything
2024년 3월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 3월 13일
Dear Mr. Jaime,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted to hear that you appreciated our prime location, nestled amidst the cultural heart of Madrid, surrounded by an array of exquisite dining options and iconic attractions. It is wonderful to know that our team's service met your expectations, delivering the aspirational experience we strive for. We regret to hear that certain aspects of our hotel did not fully meet your expectations. Please rest assured that we continually aim to create a tranquil environment for our guests, despite the vibrant energy that surrounds us. We apologize if the room's amenities did not align with your preferences and appreciate your feedback as we constantly seek to improve our guest experience.We would love to welcome you back on many more occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Omayra Montalvo 님, Davie

This hotel was everything we needed for our trip to Madrid. It is centrally located, walking distance from all main attractions. The hotel has a beautiful terrace on the rooftop and a restaurant on the first floor with the besf Ibericos in the area. Their staff is very friendly and accommodating. Highly recommend!
2024년 2월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 3월 4일
Dear Ms Montalvo,Greetings from ME Madrid!Many thanks for this high rating.We are thrilled to hear that our hotel's central location served as a perfect base for your Madrid adventures, allowing you to immerse in the city's vibrant culture and easily access iconic destinations. It brings us great joy to know that the rooftop terrace provided you with an aspirational space to enjoy the panoramic views and that our first-floor restaurant, Ana la Santa, delighted you with some of the finest Ibericos in the city, reflecting our dedication to inspired Mediterranean flair. Our team takes pride in offering warm and accommodating service, and your recognition of their efforts is genuinely appreciated.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is rated 4 stars, although its a 5 in my book, great vibe, facilities, location, services and staff.
2024년 2월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 28일
Dear Mr. Luis, Greetings from ME Madrid!Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that our vibrant atmosphere and top-notch facilities exceeded your expectations. It's wonderful to know that our prime location served as the perfect backdrop for your visit, surrounded by the cultural richness and lively spirit of the city. Your appreciation for our dedicated service and the avant-garde amenities in our rooms truly reflects the aspirational experiences we aim to provide for every stylish urbanite traveler. Inspired by contemporary European culture and infused with a Mediterranean flair, our hotel strives to be more than just a place to stay, but a place to be seen and to create lasting memories.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and care giving. Patricia helped us a lot before and during our stay. Sergio,
2024년 2월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 26일
Dear Mr. Javier,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We're thrilled to hear that our staff made such a positive impact on your stay, particularly Patricia, whose attentiveness exemplifies our dedication to providing exceptional service. It's also gratifying to know that our efforts for immaculate cleanliness and overall hotel condition have not gone unnoticed. These are indeed reflective of the aspirational experiences we strive to offer, rooted in the contemporary European culture that inspires us. Our team is committed to creating an ambiance where stylish urbanite travels meet the vibrant Mediterranean spirit, ensuring ME is the place to be seen.We all hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Miss Liseli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant hotel and fantastic service
Brilliant hotel with great service in a fantastic central location which made getting around very easy and convenient.
2024년 2월에 3박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 26일
Dear Ms Liseli,Greetings from ME Madrid!Many thanks for this high rating.We're thrilled to hear that our central location served as a perfect base for exploring the city's delights. It's wonderful that you appreciated our commitment to cleanliness and hotel condition, reflecting our aspiration to offer an environment inspired by contemporary European culture. We're also delighted that our service met your expectations, as we strive to provide an experience that transcends mere accommodation for the stylish urbanite traveler.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Lars-Olow

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vi välkomnades med Cava vid incheckningen!
Ett fantastiskt hotell på absolut bästa läge, med närhet till det mesta. Vid ankomsten så blev vi välkomnade med ett glas Cava medans de checkade in oss, väldigt trevligt! Vårt Superior rum var stort och luftigt, men i behov av renovering. Frukosten var dyr så den avstod vi, åt istället frukost på små mysiga ställen alldeles om hörnet. Väldigt trevlig, och populär, bar på sjunde våningen med stor uteplats. Dessvärre så var vi tvungna att checka ut en dag tidigare p.g.a. en allvarlig familjehändelse, trots positiva indikationer så vägrade hotellet att återbetala oss för natten som vi inte utnyttjade. Detta anser vi lågt och inte värdigt ett hotell av denna klass! Vi kommer dock förhoppningsvis tillbaka.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Alejandro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
todo bien y muy bonito sin embargo no nos han devuelto el depósito me pueden apoyar por favor? la tarjeta que se dejó fue de oswaldo padilla
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 13일
Beste Mevrouw,Groeten uit de ME Madrid!Wat fijn dat u de tijd heeft genomen om ons te beoordelen.Nos complace saber que encontró bello nuestro establecimiento y que su estancia fue en general positiva. Nos enorgullece ser un punto de referencia en la vibrante vida cultural y nocturna de Madrid, ofreciendo una experiencia que va más allá del alojamiento. Lamentamos el inconveniente relacionado con el depósito. Quiero asegurarle que nuestro equipo se encuentra revisando su caso con la atención y la diligencia que requiere, y nos pondremos en contacto con usted a la mayor brevedad para resolver esta situación satisfactoriamente.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Cordiales saludos.María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Graziella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The staff wasn’t very nice. Rooms were small.
2024년 1월에 2박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 9일
Dear Guest,Greetings from ME Madrid!Thank you for taking the time to provide feedback about your time at our hotel.It is delightful to hear that you found our hotel impeccably clean, a testament to our dedication to providing a pristine environment for our stylish urbanite travelers. We are, however, concerned to read that your experience with our staff did not meet the high standards we strive to uphold. We take pride in our team's ability to deliver exceptional service, inspired by the contemporary European culture that is at the heart of our brand. We also note your comments regarding the room size. Our accommodations, with their avant-garde design set in a 19th-century iconic building, are crafted to offer an aspirational experience, though we understand that the room dimensions may not meet everyone's expectations. We apologize if this aspect of your stay fell short.We would love to welcome you back for another pleasant stay. All the best,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel, large rooms with great shower. Walking distance to the Grand Via and Plaza Mayor. Staff is very friendly and helpful. There is also parking at hotel for an additional fee but week worth it! Definitely recommend the hotel and will stay there on my next visit to Madrid.
답변 제공: María Fdez. de Valderrama Voice of Customer Coordi 님, 2024년 2월 8일
Dear Ms Maria,Greetings from ME Madrid!Many thanks for this high rating.We are thrilled to hear that our spacious rooms with their avant-garde design and great showers met your expectations. It's wonderful to know our location served you well in exploring the vibrant heart of Madrid, with the Grand Via and Plaza Mayor just a stroll away. Our team takes great pride in offering friendly and helpful service, so your kind words are greatly appreciated. We're also glad to hear that our parking facilities added convenience to your stay, ensuring a seamless urbanite travel experience. While our hotel is a bustling hub of culture and style, we always strive to provide an oasis of comfort for our guests.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in a great location, and very easy to access everything in central Madrid by foot! The room is very nice, a small courtyard view on a lower floor, however, it was quiet, and that was important. As a 4-star property, we only wished that they provided coffee makers in the guest rooms. Otherwise everything was great!
2024년 1월에 6박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 5일
Dear Mr. Jason,Greetings from ME Madrid!Thank you for sharing your feedback.We are thrilled to hear that our prime location in the heart of Madrid provided you with the convenience to explore the city's vibrant scene with ease. It is also a delight to know that the tranquility of your room contributed positively to your stay, ensuring a peaceful retreat amidst the city's buzz. While we celebrate each aspect that made your stay enjoyable, we note your comment regarding the absence of a coffee maker. Our hotel strives to offer an experience that transcends mere accommodation, blending the latest trends with Mediterranean elegance. To that end, we provide a range of amenities including a Maxibar and coffee maker in selected room categories, aiming to cater to the tastes of the stylish urbanite traveler. We appreciate your feedback and continuously aspire to create an aspirational experience for all our guests.We hope that we may be able to see you on a future occasion. My best regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - 훌륭해요

ALICET ADA NUNEZ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los Españoles son personas Atentas,te tratan con respeto y mucho cariño
2023년 12월에 4박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 1일
Estimado Sr. Nunez, ¡Saludos desde ME Madrid Reina Victoria! En primer lugar, queremos transmitirle nuestro agradecimiento por sus amables palabras y su inmejorable valoración.Le agradecemos enormemente sus amables palabras sobre su experiencia en nuestro hotel. Nos complace saber que ha valorado la limpieza de la habitación, el estado de nuestras instalaciones y la calidad del servicio que ofrecemos. Es gratificante escuchar que nuestras comodidades de habitación han cumplido con sus expectativas, reflejando nuestro compromiso con el estilo inspirado en la cultura europea contemporánea y la aspiración a ofrecer experiencias que trascienden el alojamiento.Reciba un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - 좋아요

Jose 님, Distrito Nacional

2024년 1월에 8박 숙박함