I had high expectations before attending this hotel due to the reviews on google and expedia. I paid £200 per night due to last minute booking. For a £200 a night hotel it was actually giving £80 a night service. Check in was easy. The rooms are average. I was in room 703 and the carpet was peeling off( see photo). Bed nice and comfy and bathroom came with a bath tub and shower which was really good. However, at check-in I was asked if I wanted breakfast to be added to the booking, which was £21.50 but £29 if I decided to add it at a later stage. Choose to add it to the booking but when going down for breakfast, you have to wait for a table to have breakfast. I waited almost 30 mins for a table to become available. Bearing in mind if you have a train or flight to catch this can cause delays. It seems like they over advertise on breakfast but don't even have the space or facilities to host all guest. In addition, room service is not the best. Food is average and they also charge a tray charge on top of service charge. All fine by me but I insisted having a receipt to confirm my order before paying and the gentleman insisted I paid first before having a receipt???? Weird vibes to me but I was not happy with this concept and ruined my experience. If your looking for 5* your better off going to the stock exchange hotel, Dakota or Lowry. Also the complimentary access to the spa is not really complimentary as you have to pre book an hour slot in advance and if you don’t you lose