BBQ/피크닉 공간

레지던스 인 바이 메리어트 하트퍼드 맨체스터 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 257개" "
평점 8 - 좋아요. 418개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 30개" "
평점 4 - 별로예요. 418개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 17개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

JAEHO

2023년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 3월 15일
Thanks for the great rating, Jaeho!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn Hartford Manchester soon, we'd love to have you back!

10/10 - 훌륭해요

Sangkeun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무나 만족스러운 숙소
아주 만족했던 숙소였습다. 싱글 스튜디오에 묵었는데, 가장 인상적이었던 것은 책상이었습니다. 일하기 너무 편안한 책상. 너무나 만족한 숙소였습니다.
2022년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 10월 16일
멋진 리뷰 감사합니다, Sangkeun!Residence Inn Hartford Manchester에서 놀라운 경험을 하게 된 것을 기쁘게 생각합니다! 우리의 숙박 시설이 귀하의 기대를 뛰어 넘을 수 있다는 것은 훌륭합니다. 그것이 우리가 보고 싶은 것입니다! 곧 다시 뵙기를 기대합니다!

10/10 - 훌륭해요

Mikyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Door to our room was very noisy and hard to open. Food quality is poor.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time I fly into Connecticut, I ALWAYS stay here!
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Place was good but some kind of odor/gas that made us nauseated in middle of the night
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Keasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was nice
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sharon 님, Newark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service from the staff was impeccable. This location is currently under renovation - can't wait to see when its complete.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Abhishek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is superb. Lots of eating options around.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kristina

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for sharing, Kristina.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 - 좋아요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff, easy check in.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Samantha, it's great to know that you had a pleasant time at Residence Inn Hartford Manchester. We're glad to hear that you found our process hassle-free and our team members approachable. We aim to make all aspects of your stay seamless and enjoyable. We're looking forward to welcoming you back.

6/10 - 괜찮아요

Barbara 님, Chagrin Falls

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Barbara, thank you for rating your stay. While a score suggests room for improvement, we truly value your feedback and will use it to enhance future guest experiences. We hope to have the chance to serve you again with an improved experience.

8/10 - 좋아요

William

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You need to get real queen-sized beds. These "Hotel Queens" as your front desk agent put it are just full-sized beds. If you had a room with a king size and a kitchen, I'd stay there all the time.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
William, thank you for sharing your experience. We understand your preference for larger beds, and we appreciate your feedback as this helps us make necessary improvements. We're also glad that you would be interested in staying with us more frequently if a room with a king bed and kitchen were available. Kindly make a note of your preferences for future reservations with Residence Inn Hartford Manchester, as we aim to make your stays more comfortable.

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Mark, it's wonderful to hear that you found Residence Inn Hartford Manchester to be a pleasant destination. We sincerely value your feedback. Thank you for choosing our hotel for your stay. We hope to welcome you back soon!

10/10 - 훌륭해요

Carly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much bigger room than anticipated, overall very nice for the price.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Carly, it's delightful to know you appreciated the room size and value at Residence Inn Hartford Manchester. Thank you for sharing your positive impression. We aim to exceed expectations and are looking forward to your next visit.

10/10 - 훌륭해요

Christopher

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property overall and really nice service. Pleased for the value.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Christopher, we're thrilled to hear that you enjoyed your stay at Residence Inn Hartford Manchester and found our service pleasing. We strive to offer the best value to our guests, and we're glad that you appreciated it. Thank you for choosing Residence Inn Hartford Manchester and we hope to welcome you back soon.

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay there and are happy to come back!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Joyce, it's always a pleasure to hear from our returning guests. We truly appreciate your loyalty to Residence Inn Hartford Manchester and are thrilled you enjoy your stays with us. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Chris

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Thank you for this excellent rating, Chris!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn Hartford Manchester! We'd love to host you again someday for yet another unforgettable visit.

8/10 - 좋아요

Elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bring ear plugs
Great location, clean, friendly staff, okay breakfast but there was a very loud noise that occurred any time water was used anywhere near us (I think) that would have kept me up all night had I not had my ear plugs.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Elizabeth, thank you for sharing your feedback. It's wonderful to hear you appreciated Residence Inn Hartford Manchester's prime location, cleanliness, and engaging team members. We also note your point regarding the breakfast and the unusual noise - we'll certainly look into this matter for improved guest comfort. Rest assured, your sleep quality is very important to us. We hope to have the opportunity to welcome you again in the future, perhaps for a more seamless experience.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Sharon, it's great to know that your experience at the Residence Inn Hartford Manchester was largely positive. We hope your next visit will be even more pleasant, ensuring a perfect rating. Thank you for choosing our hotel for your stay.

10/10 - 훌륭해요

Yashara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Girls just like to have fun!
Perfect room no issues with it. Very clean. Easy check in and check out process. Perfect space for my kids Halloween Pajama Bday Slumber party!
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Yashara, it's delightful to hear your stay at Residence Inn Hartford Manchester was seamless and satisfying. We're thrilled your children had a marvelous time during their Halloween Pajama Birthday Slumber party. The fact that you found the room immaculate and our check-in/check-out procedures effortless truly reflects the dedicated service our team members provide. We look forward to hosting your future celebrations!

4/10 - 별로예요

Robert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
First of all I arrived slightly early 1:45. I was told I could not check in. They offered to call me when the room was ready. I left and I eventually came back around 5. I was able to check in but I never got a call. The TV had a channel listing card but no guide. No guide on the remote or on any given channel. I could choose a channel but had no idea what was on the channel. I called the desk but nobody was able to help. After checking out I received an email receipt. I was surprised to find out I had been charged $60 to park my car at their facility I was never told there was a daily parking fee!!!!! Maybe I should have ridden my bicycle there. I hate companies that try to nickel and dime you. I will never stay at another Marriott Residence Inn. No thanks.
2023년 10월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 10월 12일
Robert, it's unfortunate to read that your stay at the hotel didn't meet your expectations. We regret any confusion around the check-in time and our colleagues' communication. Rest assured, we aim to provide all pertinent information upfront to our guests. Your feedback about the TV guide and the parking charges will be taken into consideration. We continuously strive to enhance our guest's experience and we'd appreciate another opportunity to provide a hassle-free stay.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Brittany, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Hartford Manchester!

10/10 - 훌륭해요

frederick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
Thank you for the 5 out of 5 rating, Frederick!We're thrilled to see how much you enjoyed staying at Residence Inn Hartford Manchester. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Thomas

2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Thomas, it's wonderful to read that you enjoyed your stay at the Residence Inn Hartford Manchester. We appreciate you taking the time to rate us and we're looking forward to welcoming you back on your next visit. Safe travels!

10/10 - 훌륭해요

Galen

2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 27일
Galen, thank you for your high rating. We are beyond pleased to know you had a great stay at Residence Inn Hartford Manchester. We value your feedback and look forward to your next visit. Safe travels until then!

10/10 - 훌륭해요

Garey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked my room and location. Staff very friendly
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Garey, we're delighted you enjoyed your stay at the Residence Inn Hartford Manchester. It brings us great joy to know that our scenic location and friendly team members added value to your experience. We can't wait to welcome you back in the future.

2/10 - 너무 별로예요

Jessica

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience in Hartford so far
I travel to Hartford periodically for work and have stayed in many area hotels. This was the worst by far! The hotel room was dirty, the floor felt filthy, the bed was lumpy and the mattress on the sofa bed was unusable. My daughter had to put the mattress on the floor in order to be able to use it at all. The windows were covered with plastic and the shower drain did not drain properly. Even though the webpage states parking is free I was charged 10 dollars per day for parking and even though the room was supposed to have a queen bed it was definitely a full.
Sofa bed Mattress was not usable
Plastic on windows
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Jessica, it's disheartening to hear about your recent experience with us. It's regrettable that certain aspects including cleanliness, comfort, and accurate representation of our amenities fell short of expectations. Also, we apologize for any inconvenience caused by the shower drain, plastic-covered windows, and the parking charge. Rest assured, feedback like yours assists us in making improvements and we're committed to learning from this situation. We hope you will give us another chance to provide a better stay in the future. Safe travels!

10/10 - 훌륭해요

Keith

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large rooms, with full kitchens including full size refrigerator. Very clean room and facilities. Decent breakfast and pool and jacuzzi. All staff exceptionally pleasant. Also plenty of restaurants and shopping in short driving distance and easy access to route 84.
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Keith, it's delightful to hear how much you enjoyed your stay at Residence Inn Hartford Manchester. Our spacious rooms along with their well-equipped kitchens and our outstanding cleanliness certainly seems to have impressed you. We're glad our breakfast offerings, pool, and jacuzzi contributed to your satisfaction. It's also pleasing to hear our team's warm hospitality played a part in the success of your stay. Furthermore, we're glad you found our location near dining, shopping, and easy highway access beneficial. Thank you for sharing your feedback - we look forward to welcoming you back.

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice big suite for family. Good breakfast & pool. Daily housekeeping was such a nice feature.
2023년 7월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Hello Emily,We are thrilled that you enjoyed your stay at the Residence Inn Hartford Manchester! It's wonderful to hear you appreciated the spacious suite and the good breakfast we offer. Your recognition of our pool and daily housekeeping gives us immense joy. Thank you for your positive feedback and we look forward to welcoming you and your family back soon.

2/10 - 너무 별로예요

April

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t get the room I booked, specifically booked at this hotel for a one bedroom suite. They stuck me and my 5 year old granddaughter in a studio unit right next to the exit. Doors slammed all night, no separation so the 5 year old was up all night. NO sleep, awful.
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 26일
April, we regret to hear that your stay did not meet your expectations.We understand how important it is to receive the specific room booked, and offer our sincere apologies for any inconvenience caused. Your feedback about the noise discomfort is also noted, and our team will review this concern. We strive to provide a peaceful and comfortable experience for our guests and we hope that we can welcome you back in the future to demonstrate this.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Hello William,Thank you for choosing to stay with us at the Residence Inn Hartford Manchester. We are delighted to know that you had a pleasant experience during your visit. It is a pleasure to see that we have met your expectations and that our service and offerings have driven your satisfaction.Since there was no specific feedback attached to your stance, we would like to invite you to share any standout experiences or suggestions for how we could enhance our guest experience in future. We value your opinion and your insights can help us ensure we continue to exceed expectations moving forward.Once again, thank you for taking the time to express your perspective, and we hope to see you again soon at the Residence Inn Hartford Manchester for another delightful stay.

10/10 - 훌륭해요

Karolyne

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 11일
Thank you for the perfect rating, Karolyne!We are very pleased to hear that you had a wonderful stay at Residence Inn Hartford Manchester. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 6월 27일
Thank you for sharing your thoughts with us, Christine! It's great to see we provided you with a positive stay here at Residence Inn Hartford Manchester! We're hoping we'll be seeing you again during your next visit to the area. Thank you and have a lovely day!

10/10 - 훌륭해요

Kevin

Nice and clean
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 26일
Thanks for the perfect rating, Kevin! We can't wait to see you again soon for another amazing experience at Residence Inn Hartford Manchester. Have a great day!

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost perfect.
Great place, wonderful amenities, my only complaint is the scratchiness of the towels and the pillows are way too fluffy to be supportive.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 19일
Thank you for the perfect rating, Joyce!We're happy you had a pleasant stay with us and appreciated our plentiful amenities. It's unfortunate you had such challenges with our towels and pillows. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

10/10 - 훌륭해요

robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 6월 13일
Thanks, Robin! It's outstanding your time at Residence Inn Hartford Manchester was fantastic. We can't wait until your next visit!

8/10 - 좋아요

Aaliyah

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 22일
Thanks for the 4/5 rating, Aaliyah!We're thrilled you enjoyed your time at Residence Inn Hartford Manchester so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 - 좋아요

Betty

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean, good location; no allergen info for food.
It was clean and the location worked for me. I'm surprised that a national chain doesn't disclose what items on it's included breakfast are gluten-free. I was told at checkin that there were gluten-free muffins and cereal if you ask. I asked at breakfast and was told there is no such option. Noone knew if the egg option or sausage were gluten free.
2023년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 5월 19일
Thank you for the positive review, Betty!It's excellent you enjoyed your time with us so much! We're delighted you appreciated our cleanliness and prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 - 훌륭해요

Gregory H.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with shopping and eating places close by!
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 18일
Thank you for the fantastic review, Gregory!We're delighted your time at Residence Inn Hartford Manchester was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!

10/10 - 훌륭해요

Lazara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a great stay. It was clean, quiet, and the staff was wonderful. Would stay again and recommend.
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 16일
Thank you for sharing this glowing review, Lazara!We are delighted to hear about your experience at Residence Inn Hartford Manchester! We truly appreciate your kind words regarding our team and our clean accommodations. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

10/10 - 훌륭해요

thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff cmfortable stay
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 9일
Thank you for the wonderful review, Thomas!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Hartford Manchester. Have a wonderful day!

10/10 - 훌륭해요

Andréa

2023년 4월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 4월 25일
Thanks for the outstanding rating, Andrea!We're delighted your time at Residence Inn Hartford Manchester was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 - 너무 별로예요

Audra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A hotel guest above me dragged furniture around, banged their feet for hours - well past midnight. Began again at 5:45am. Front Desk asked them 6 times( I had to call repeatedly). The guest didn’t stop. Never Again. They had no control over their inconsiderate guest. I had to pay a lot of money to be unable to enjoy my stay. Many hotels in the area. This is one to avoid.
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 1일
We appreciate the feedback, Audra.We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Manoj Kumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 3월 27일
Thank you for the fantastic rating, Manoj!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Hartford Manchester! We can't wait to see you again soon.

4/10 - 별로예요

Jose A

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Very Disappointed!!!
Very disappointed. We checked in past midnight hoping to get a good rest after a long day. We were put on a room next to an exit door. By 6:00 am people started slamming the door each time they walked out. By 9:00 am when we thought we were finally going to get some rest and fell asleep again, housekeeping came knocking on our door and opened the door despite the DO NOT DISTURB SIGN being on the outdoor the door. The property is alright, but I am Very disappointed.
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 6일
We appreciate you taking the time to share your feedback, Jose.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our soundproofing and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Nelson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy agradable para familias
2023년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 2월 28일
¡Gracias por tomarse el tiempo para dejar esta calificación maravillosa, Nelson! ¡Esperamos volver a verle pronto en el Residence Inn Hartford Manchester para poder compartir otra experiencia increíble!

10/10 - 훌륭해요

Eugenia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 23일
Thank you for sharing, Eugenia!At Residence Inn Hartford Manchester, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.