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Reviews of Citadines Bay City Manila

4 out of 5
Citadines Bay City Manila
Diosdado Macapagal Blvd, Pasay, Manila

Reviews

9.2

Wonderful

Rating 10 - Excellent. 450 out of 638 reviews" "
Rating 8 - Good. 138 out of 638 reviews" "
Rating 6 - Okay. 29 out of 638 reviews" "
Rating 4 - Poor. 10 out of 638 reviews" "
Rating 2 - Terrible. 11 out of 638 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to MoA, SMX and Manila Bay Area, fantastic staff and customer interaction, safe and comfortable.
Stayed 2 nights in May 2024
Response from AP on May 26, 2024
Dear Mr. Robert,Greetings from Citadines Bay City Manila!Thank you for the fantastic perfect-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

John

Traveled with family
We enjoy the service from curbside to checkout. Never a negative surprise, always excellent
Stayed 4 nights in May 2024
Response from AP on May 23, 2024
Dear Mr. John,Greetings from Citadines Bay City Manila!Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our service from check-in to check-out. Your satisfaction is our top priority, and we’re thrilled to have met your expectations. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

6/10 Okay

Lanelle

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 2 nights in May 2024
Response from AP on May 23, 2024
Dear Ms. Lanelle,Greetings from Citadines Bay City Manila!Thank you for sharing your invaluable feedback. Hope to welcome you back soon.Sincerely,Allan PamuteAssistant Manager, Guest Service

2/10 Terrible

Brian

Disliked: Staff & service
The property WIFI was intermittent and the cable televisuconnections did not work
Stayed 5 nights in May 2024
Response from AP on May 23, 2024
Der Mr. Brian,Greetings from Citadines Bay City Manila!Thank you for your feedback. We sincerely apologize for the inconvenience caused by the intermittent WiFi and areawide cable TV issues. We are addressing these concerns immediately to ensure a better experience on your next visit. Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price is very affordable
Stayed 2 nights in May 2024
Response from AP on May 16, 2024
Dear Mr. Danny,Greetings from Citadines Bay City Manila!Thank you for your feedback! We hope to have the pleasure of welcoming you back soon here at CItadines Bay City Manila.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Roy, Romeoville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from AP on May 15, 2024
Dear Mr. Roy,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Iris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from AP on May 15, 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities
Mar 14, 2024 our room had a rancid smell through the vent. Our used glasses in the bathroom were not replaced until I called housekeeping to replace it. Buffet breakfast was excellent although I’m not used to our server handing out bill check before we even took our first bite at breakfast. Housekeeping services need improvement. I will definitely come back because of its luxury rating. But I hope our room won’t have that rancid smell of vinegar next time. All in all it’s accessible to everything, got a good discount.
Stayed 2 nights in Mar 2024
Response from AP on May 13, 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!We are disappointed to hear about the issues you faced during your stay. Your feedback on the housekeeping services is duly noted, and we will work on improving this aspect. We are glad you enjoyed the buffet breakfast but will address the issue of the bill check timing. We appreciate your loyalty and we hope to provide you with an even better experience in the future.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Daralyn, Phoenix

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not prefer the hotel . Guest service desk not friendly could not understand what I was asking
Stayed 1 night in May 2024
Response from AP on May 11, 2024
Dear Ms. Daralyn,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your recent stay experience. We regret to hear about your experience. We had sent you a private message to further discuss the item you had outlined on your review.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Gabrielle Tiffani Sarmiento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Facility was clean. The room was spacious and comfortable. All the staff were very helpful and provided excellent service.
Stayed 2 nights in May 2024
Response from AP on May 11, 2024
Dear Ms. Gabrielle,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall.
Stayed 8 nights in Apr 2024
Response from AP on May 4, 2024
Dear Mr. James,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, stayed here as it was close to the airport and also only a few mins away from Mall of Asia. Staff friendly. Lots of fast food, however sit in dining limited within walking distance.
Stayed 1 night in Apr 2024
Response from AP on Apr 29, 2024
Dear Ms. Jodi,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice unit, pool and lobby
Stayed 3 nights in Apr 2024
Response from AP on Apr 21, 2024
Dear Mr. Darrell,Greetings from Citadines Bay City Manila!Thank you for sharing your positive experience! We're delighted you enjoyed our well-appointed apartments, inviting outdoor pool, and stylish lobby. Looking forward to welcoming you back for another fantastic stay here at Citadines Bay City Manila!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Faron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very affordable and great. Bed and pillows are top notch.
Stayed 1 night in Apr 2024
Response from AP on Apr 11, 2024
Dear Mr/Ms. Faron,Greetings from Citadines Bay City Manila!Thank you for the fantastic perfect-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from AP on Apr 9, 2024
Dear Mr. Gary,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AP on Mar 26, 2024
Dear Sir Michael,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024
Response from AP on Mar 23, 2024
Dear Ms. Dee,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport. The hotel is clean and pleasant. The food at the restaurant is very good. Unfortunately, the pool was not heated and it was too cold to swim in it. Reception desk staff were very helpful.
Stayed 2 nights in Mar 2024
Response from AP on Mar 20, 2024
Dear Mr. Ian,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Rusell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt check in, and this score is given on past experiences, its the only hotel I will stay in when in Manila.
Stayed 1 night in Mar 2024
Response from AP on Mar 16, 2024
Dear Mr. Rusell,Greetings from Citadines Bay City Manila!We are honored to be your preferred choice in Manila! Your loyalty and trust mean a great deal to us. We are committed to consistently providing you with exceptional service and a memorable stay every time you visit. Thank you, and we eagerly await your next stay with us!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Juan Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was an amazing experience! 'would really want to come back because of the service and the receptionist Anna was really friendly. All high remarks!
Stayed 4 nights in Mar 2024
Response from AP on Mar 16, 2024
Dear Mr. Juan Antonio,Greetings from Citadines Bay City Manila!We are overjoyed to hear about your amazing experience! Knowing that our service and friendly staff, especially Anna, left a positive impression on you means the world to us. We can't wait to welcome you back soon for another exceptional stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Jayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice especially the bathroom.
Stayed 1 night in Mar 2024
Response from AP on Mar 16, 2024
Dear Mr. Jayson,Greetings from Citadines Bay City Manila!Thank you for your kind words! We are thrilled to hear that you enjoyed your stay, particularly our well-appointed bathroom. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Changsu

Stayed 3 nights in Feb 2024
Response from AP on Mar 23, 2024
Dear Mr/Ms. Changsu,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, spacious and very accomodating. I only wish, not the hotel's fault, that the city have better street lighting for night stroll.
Stayed 3 nights in Feb 2024
Response from AP on Mar 10, 2024
Dear Ms. Amelia,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Charlie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot to be for size of space. Main thing is safety and felt completely safe there. Everything is a bonus. Great distance to everything. Would love to stay again
Stayed 2 nights in Feb 2024
Response from AP on Feb 19, 2024
Dear Mr. Charlie,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us! We're delighted to hear you enjoyed our spacious accommodations and felt safe throughout your stay. We strive to provide a safe and convenient location for all our guests. We can't wait to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been my second time with this hotel and they never disappoint.
Stayed 2 nights in Feb 2024
Response from AP on Feb 19, 2024
Dear Ms. Pauline,Greetings from Citadines Bay City Manila!We're thrilled to have welcomed you back for another delightful stay! Thank you for your continued trust in our hospitality. We look forward to exceeding your expectations on your next visit.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Kalvin Rafael G.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I dislike was to noise from other rooms which can be heard from the inside.
Stayed 1 night in Feb 2024
Response from AP on Feb 15, 2024
Dear Mr. Kalvin,Greetings from Citadines Bay City Manila!We apologize for the inconvenience caused by noise disturbance from neighboring rooms. Your comfort is paramount, and we'll address this matter promptly to ensure a peaceful stay for all our guests. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

KATSUNARI

Stayed 3 nights in Feb 2024
Response from AP on Feb 16, 2024
Dear Mr. Katsunari,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

emmanuel

Stayed 1 night in Feb 2024
Response from AP on Mar 23, 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Chia Min

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Oddly smell in the room The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details. Nothing book despite continuously follow up for days. No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing. This is the VIP access we got. Unreliable.
Stayed 1 night in Feb 2024
Response from AP on Feb 12, 2024
Dear Ms. Chia Min,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we're investigating the issues you raised to ensure such lapses don't recur. Your feedback is invaluable, and we're committed to improving our services. Please consider giving us another chance to exceed your expectations.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms great close to airport and service was top notch only hotel I’ll stay at when traveling to Manila ..Matthew
Stayed 2 nights in Feb 2024
Response from AP on Feb 5, 2024
Dear Mr. Matthew,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear you enjoyed our excellent rooms, convenient airport proximity, and top-notch service. It's an honor to be your preferred choice in Manila. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Cedric

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was short lived it was one of the best by far. Apart from the amazing modern rooms, plentiful amenities and great breakfast buffet the staff is what really sets this hotel off from the others. The guards and front of house staff were always attentive and very welcoming whenever we had left or came back from our excursions. I’ll always recommend this hotel to all friends and family visiting manila and anyone who is thinking about booking this hotel. I’d also like to give a very special shoutout to Rich who was not only amazing but was caring and very attentive to my family, he went above and beyond to always make sure we were well taken care of and that we were comfortable throughout our stay he even went further by extending our check out time to 2PM free of charge when we had told him our flight was not until 7PM and even offered to hold our luggages if we wanted to roam around before leaving for the airport. I can’t recommend this hotel and its staff enough if you are ever looking for a hotel in Pasay City please give Citadines a chance you won’t regret it!!!!
Stayed 2 nights in Feb 2024
Response from AP on Feb 5, 2024
Dear Mr. Cedric,Greetings from Citadines Bay City Manila!Thank you for your heartfelt review! We're thrilled to hear your stay with us here at Citadines Bay City Manila was exceptional. Our modern rooms, amenities, and breakfast buffet aim to provide a memorable experience. Your appreciation for our attentive staff, especially Rich, warms our hearts. We're delighted to have exceeded your expectations, and we look forward to welcoming you, your friends, and family back soon! Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Analie

The room and facilities is very clean.The staffs are very helpful and polite.I will recommend this hotel.Overall I’m very satisfied.
Stayed 1 night in Feb 2024
Response from AP on Feb 5, 2024
Dear Ms. Analie,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that you found our rooms and facilities impeccably clean and our staff exceptionally helpful and polite. Your recommendation means the world to us. We look forward to welcoming you back for another satisfying stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AP on Mar 20, 2024
Dear Mr. Joshua,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheerful staff. Very friendly and great area
Stayed 1 night in Jan 2024
Response from AP on Jan 31, 2024
Dear Mr. Kenneth,Greetings from Citadines Bay City Manila!Thank you for your delightful review! We're thrilled to hear you enjoyed our cheerful and friendly staff in the great surrounding area. Your positive feedback is truly appreciated. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Wendell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
James and Joseph from the front desk are phenomenal. Security, dining staff, and the K9 were all excellent.
Stayed 4 nights in Jan 2024
Response from AP on Jan 29, 2024
Dear Mr. Wendell,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that James, Joseph, our security team, dining staff, and Barry, our K9 companion, contributed to your exceptional experience. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Very nice staff. Good food and drinks.
Stayed 3 nights in Jan 2024
Response from AP on Jan 29, 2024
Dear Ms. Patricia,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and enjoyed the excellent service from our staff. Delighted that you also relished our delicious food and drinks. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

emmanuel

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from AP on Mar 20, 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold
The room smelled like mold and so did our clothes after staying there a few days. Breakfast buffet was horrible and horrible service in the restaurant area.
Stayed 2 nights in Jan 2024
Response from AP on Jan 26, 2024
Dear Mr. Trevor,Greetings from Citadines Bay City Manila!We sincerely apologize for your unsatisfactory experience. Rest assured that your feedback was shared to the entire team to check and address wherein applicable. We'd appreciate another chance to exceed your expectations on a future stay.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Shane, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from AP on Jan 25, 2024
Dear Ms. Shane,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Lori, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable pillows, good bed, good shower.
Stayed 1 night in Jan 2024
Response from AP on Jan 24, 2024
Dear Ms. Lori,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

ramesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AP on Jan 22, 2024
Dear Mr. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Perri

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Jan 2024
Response from AP on Jan 21, 2024
Dear Mr. Perri,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Tetyana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Stayed 1 night in Jan 2024
Response from AP on Jan 18, 2024
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

ramesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AP on Jan 18, 2024
Dear Mr/Ms. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Maria

Stayed 4 nights in Jan 2024
Response from AP on Jan 13, 2024
Dear Ms. Maria,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Jason

Traveled with partner
THE AIR CON DIDNT WORK PROPERLY SEVERAL ATTEMPS WERE MADE TO FIX IT WITH NO SUCCESS.
Stayed 4 nights in Dec 2023
Response from AP on Jan 13, 2024
Dear Mr. Jason,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced with the air conditioning. Your feedback is invaluable, and we assure you that immediate steps are being taken to rectify the issue. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AP on Feb 9, 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Maribil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AP on Jan 8, 2024
Dear Ms. Maribil,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

ALEC, FORT WORTH

Stayed 1 night in Dec 2023
Response from AP on Jan 7, 2024
Dear Mr. Alec,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from AP on Dec 31, 2023
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service