My wife and I came here for our honeymoon and had the WORST experience. Upon arriving, we were put in the wrong room (standard) when we purchased an executive suite. We paid double for a room for our special week, only to be extremely disappointed. Which is NOT OKAY!! No coffee for coffee maker, and mini bar basically empty.
As for management, knowing we had a flight in about 2 hours, the manager held us back from our taxi on our way to the Airport, purposely. We were pulled out to pay “extra tax fees” which was also included within our booking, which the staff then refused our cards purposely with the ONE card machine they have, begging for the cash instead. We had ran through 5 of our cards that were JUST used to purchase food ten minutes prior, meaning it was a machine problem. Management Also tried charging us for drinks we had bought from outside (bottles and Carona’s) when they don’t even sell them within the hotel or minibar! they tried so hard to charge us for every cup they found in our room. We had no choice but to call home to America to find another form of payment.
Food is terrible and I got extremely sick, staff is SLOW. You won’t get a waiter or your bill/check unless you ask, no one will approach you at all. Also, If you are a young couple, everything closes before midnight as well.
Never will be returning again. I do not recommend if you want the true Moroccan experience or a good hotel experience for the matter. I would not call this a resort.
