The staff was wonderful. Moroccans are really good spirited people. The hotel was challenging. I starved the entire time. I didn't know the restaurant would be limited, or, I would have to be a hunter gatherer. The one dinner I got in 4 days was delicious. Tasted homemade. But they mostly served light food and breakfast. They made it clear a few times, breakfast wasn't included with my stay. I was prepared to pay for food if it wasn't. Once, was enough, and I still had to eat.
There was no airport shuttle the reason I chose that hotel. I started to pay more but the hotels I chose didn't say airport shuttles. It was my first time to Marrakesh, so, didn't know the navigation. Guests should be aware they will ask you for tax money upon arrival. Why they didn't roll it into the total cost was beyond my understanding.
Nothing was clearly outlined. Room service, eating outside food in your room or garbage cans for the outside food disposal after eating. Nor was whether you could order coffee or tea and have it delivered to your room. I will be going back to Marrakesh but getting a hotel with full amenities. The Riad itself was charming. I went to sample Moroccan food was looking forward to it. Sadly, that didn't happen.
