테라스/파티오

리야드 오투 여행 후기

4 out of 5
리야드 오투
97, Derb Semmaria, Sidi Ben Slimane, Side Ahmed soussi, Zaouia, Marrakech

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 97개 이용 후기 중 54개" "
평점 8 - 좋아요. 97개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 97개 이용 후기 중 7개" "
평점 4 - 별로예요. 97개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 97개 이용 후기 중 3개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rachida

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dear all, Dear Hassan and Rachidas, Thank you very much for the pleasant stay at the Riad. Hassan and Rachida's: What a valuable team you are to the organization! How we enjoyed the beautiful Marrakech, but especially your hospitality. What a warm welcome and top service! Nice neat Riad, clean, top breakfast and the host Hassan did an excellent job. It felt like coming home! I will definitely recommend the Riad to family and friends and hopefully I can use it again myself in the future! Warm regards and see you soon!
2023년 8월에 2박 숙박함
답변 제공: Annette, Marie, Hugues and the team in Marrakech 님, 2023년 8월 17일
Thank you Rachida for your lovely comments. We are delighted to read that you enjoyed your stay at Riad Enoga and that our staff took good care of you. We would be delighted to welcome you back at any time in the future.Best wishes,Annette, Marie, Hugues and our wonderful team in Marrakech.

10/10 - 훌륭해요

Abdoulrahman 님, Murfreesboro

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is huge and very clean. Close to almost anything you need. The showers can be better but they do the job. The breakfast is great and the ladies who make it are amazing. highly recommend.
답변 제공: Annette, Marie, Hugues and the team in Marrakech 님, 2023년 6월 26일
Thank you for your comments on your stay.We are delighted that you enjoyed your time at Riad Enoga. We are closed at present doing some renovation work and we will take the opportunity also to review the showers.

10/10 - 훌륭해요

Sidney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hidden riad deep in the medina.
We had a great room, the Oeuf Room with an awesome bath tub. It was quiet and the hosts were very nice. It was difficult to find, but once we found it, it was fun to have this secret hidden away lair to return to each night after exploring the city. Definitely a nice place to stay.
Oeuf Room
Courtyard with welcome tea
Awesome bathtub
Courtyard
2019년 12월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2020년 1월 14일
Thank you for your lovely comments on Riad O2 and for taking the time to share them on Expedia. Could we use your photographs of the central patio because they are great. Best wishes, The Riad O2 Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hosts were very friendly and helpfull. the Riad is beautiful and located very central. Hisham, our driver was great in showing us around and we really reccomend to have dinner at the riad, the food was delicious! we will definitely come back.
2019년 12월에 3박 숙박함
답변 제공: Annette 님, 2019년 12월 19일
Thank you for your lovely comments on Riad O2 and for taking the time to post them on Expedia. Rachida will be delighted to hear that you enjoyed her cooking and we will pass your compliments also on to Hicham, our driver.

10/10 - 훌륭해요

Hervé

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien
Rad tres agréable La maison sépare du Riad avec terrasse privative est parfaite
2019년 12월에 2박 숙박함
답변 제공: Annette 님, 2019년 12월 19일
Thank you for your review on Expedia. We are delighted that you enjoyed your stay with us in the Douiria, our 2 bedroom small house attached to the main house with its spacious reception room, and a large roof-top terrace. Best wishes The Riad 02 Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2019년 12월 4일
Thank you for taking the time to write a review for Expedia. We are delighted that you enjoyed your stay at Riad O2. Best wishes from all the team at Riad O2

2/10 - 너무 별로예요

Bruno 님, Belfort

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très mauvais rapport qualité prix Tromperie sur le site avec des photos qui ne correspondent pas à la réalité Aucun respect du client
2019년 11월에 4박 숙박함
답변 제공: Annette McQuillan, Guest Relations 님, 2019년 11월 25일
Bonjour Bruno, Merci pour vos commentaires sur Expedia. Le Riad O2 a été entièrement repeint et les travaux de rénovation intérieure effectués en juin 2019. Notre personnel est très respectueux de nos clients et ils ont répondu à tous vos exigences. Compte tenu du fait que votre femme est d'origine marocaine, nous ne comprenons pas pourquoi il y avait des problèmes de communication. Cordialement, Annette McQuillan

10/10 - 훌륭해요

Sanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the most wonderful experiences in Marrakech
This Riad was one of the most beautiful experiences during our trip. They made us feel like home and the Riad itself is very calm and cozy. The location can be a little tricky, the first time you might need a little guidance. We had a room with bathtub, which was wonderful. If you like to have long, calm mornings on the rooftop in the sun after a good breakfast, this is the spot!
2019년 11월에 2박 숙박함
답변 제공: Annette McQuillan 님, 2019년 11월 11일
Dear Sanna, Thank you for your lovely comments on Expedia regarding your stay at Riad O2. Our aim is to look after our guests and we are delighted to hear you say that Riad O2 felt like home. Best wishes from all the team at Riad O2

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très joli Riad Proche des souks au coin de la médina Belle chambre, superbe terrasse pour se détendre et jaccuzzi à disposition (seul bémol il faut demander tous les jours à ce qu il soit chauffé et pour quelle heure car il faut 4h pour le chauffer) Le personnel est adorable les deux cuisinières vous préparent un copieux et délicieux petit déjeuner le dîner est possible et très bon superbe tajine...le personnel vous accueille avec le sourire du début à la fin de votre séjour Je recommande ce Riad, mon amie et moi avons passé de très jolis moments pour notre première visite à Marrakech !
2019년 10월에 5박 숙박함
답변 제공: Annette McQuillan 님, 2019년 10월 31일
Merci pour votre review. Nous sommes ravis de lire que vous avez passé un bon moment au Riad O2.

10/10 - 훌륭해요

Yannis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très joli Riad !
Séjour très positif en famille ! 5 adultes et 1 enfant, appartement très spacieux, riad en pleine Medina c'est génial ! Merci aux 2 Rachida pour leur accueil. Petit-déjeuner servi en terrasses très agréable. Je recommande Hassan pour assurer excursions et déplacements, il est au top !
2019년 9월에 3박 숙박함
답변 제공: Annette 님, 2019년 11월 5일
L'équipe du Riad O2 vous remerci pour vos commentaires et d'avoir pris le temps de mettre votre avis sur Expedia. Nous somme heureux de lire que vous avez passé un bon séjour au Riad O2. En espérant vous accueillir à nouveau prochainement. Meilleures salutations,

8/10 - 좋아요

Anna 님, Vancouver

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dinner was fantastic! Staff were friendly. Beautiful terrace.
2019년 9월에 7박 숙박함
답변 제공: Annette McQuillan 님, 2019년 9월 16일
Hello Anna, Thank you for your lovely comments on your stay at Riad O2 and for taking the time to review us on Expedia. We are all delighted to read that you enjoyed your stay in Marrakech at Riad O2. Best wishes, Annette, Marie, Hugues and all the team in Marrakech

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schrecklich, schmutzig nicht wie auf den Fotos und verstecktes Ort obwohl wir es bezahlt haben sind wir weg gegangen
2019년 8월에 3박 숙박함
답변 제공: Annette McQuillan, Guest Relations at Riad O2 님, 2019년 9월 2일
Dear Katarina, We are sorry to hear that you left without staying at Riad O2, maybe there was a misunderstanding but according to our Manager the reason that you left Riad O2 was its location. Riad O2 is in the Medina or old town of Marrakech, the streets are narrow and can be dark, maybe you were unfortunate to arrive before the local authorities had passed to collect rubbish and given this is Africa, people do leave their rubbish on the streets but it is collected every day and the streets cleaned as well. The entire Riad was repainted and renovated in June of 2019 so cannot agree with your comment about the cleanliness of Riad O2 which we feel is not accurate. Kind regards, Annette McQuillan

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El Riad es maravilloso, el personal exquisito, el desayuno fantastico. La ubicación es lo peor, el camino hasta llegar al Riad es desolador, sucio, caótico y desaconsejable sobre todo para familias con niños.
2019년 8월에 5박 숙박함
답변 제공: Annette McQuillan 님, 2019년 8월 27일
Thank you for your lovely comments on Riad O2. Riad O2 is located in the old city of Marrakech and unfortunately the streets there are narrow and can be dark and of course busy but this is life in the old city which is the real authentic Marrakech. The streets are cleaned every day so maybe you were unlucky to pass at a moment before rubbish collection.

8/10 - 좋아요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riad O2 chewing gum room
Il riad O2 ha un'ottima posizione appena fuori dai souk ma in piena medina, entrati sembra di stare in un'oasi di pace nel caos di Marrakech. Il personale è molto gentile e disponibile e anche se parla prevalentemente in francese non ci sono particolari problemi di comunicazione. Rashida è una cuoca eccezionale, dovete provate le sue Tajine. Hassan, il manager, è sempre presente la sera per qualsiasi richiesta e riesce a farti sentire come a casa. La struttura è molto ben organizzata, la terrazza con le due tende berbere è ottima per fare colazione (abbondante e deliziosa) o cenare, eventualmente anche per stendersi al sole. Noi alloggiavamo nella Chewing Gum Room, il letto è comodo e la stanza è ampia, unica pecca, la vasca da bagno ha i bordi troppo bassi e non è possibile fare un vero bagno, l'acqua non può salire abbastanza altrimenti allagherebbe la camera. La piscina del cortile andrebbe perfezionata, magari aggiustando l'idromassaggio e riscaldando leggermente la temperatura dell'acqua. Non abbiamo usufruito dell'hammam e dei servizi aggiuntivi ma i prezzi da listino non sono eccessivi ma rispettano la media del resto della città e a volte leggermente più bassi. Ottimo il tè alla menta!
2019년 7월에 4박 숙박함
답변 제공: Annette 님, 2019년 7월 15일
Dear Mario, Thank you for taking the time to write such a great review of Riad O2 on Expedia. We are really happy to hear that you enjoyed your time with us and felt looked after, our guests well-being and comfort is our priority. Rachida will also be delighted to hear that you enjoyed her cooking, it is true that her chicken tajine with lemon and olives is amazing! We do ask guests to let us know in advance if they wish to use the jacuzzi as it takes some time to heat it up. Thank you again for choosing to stay at Riad O2 and we would be delighted to welcome you back or any of your friends and family if they are visiting Marrakech. Best wishes, Annette and all the team at Riad O2

10/10 - 훌륭해요

Mar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
O2 estupendo riad
estupendisimo riad. el servicio, muy bueno y el alojamiento precioso. Por poner un pero, a media hora de la damos plaza, pero al ir andando al centro, ves el Marrakech profundo, con su gente, su vida, su mercado.. su esencia. Al caer la noche, la vuelta en taxi es mucho más comida, rápida y segura. Éramos 6 chicas y no queríamos problemas....
2019년 6월에 3박 숙박함
답변 제공: Annette, Marie & Hugues 님, 2019년 6월 11일
Muchas gracias por sus encantadores comentarios sobre Riad O2. Estamos encantados de que haya disfrutado de su estancia con nosotros. Mejores deseos por parte del equipo Riad O2

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very warm and friendly people. This riad is fantasic, peaceful and quiet, highly recommended! Breakfast is high quality and highly recommend getting dinner on the terrace.
2019년 4월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2019년 5월 7일
Thank you so much for your kind comments and excellent of Riad O2 on Expedia. We are delighted that you enjoyed your stay with us and that our staff took good care of you. Rachida, our cook will be delighted to hear that you enjoyed her cooking. Thank you again on behalf of all of us here at Riad O2

10/10 - 훌륭해요

실제 이용하신 고객

2019년 4월에 4박 숙박함
답변 제공: Annette McQuillan 님, 2019년 5월 2일
Thank you for your review of Riad O2 on Expedia. We appreciate your feedback and are delighted that you enjoyed your time at Riad O2.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a nice Riad very close to the centre of Medina. The staff is really friendly. The old the old part of Marrakech was a shock to us when we arrived. I am not sure I will stay in the centre of Medina next time as I
2019년 4월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2019년 5월 2일
Thank you for your comments on Riad O2. The Medina, or old town of Marrakech is a little intimidating the first time you arrive in its narrow alleyways full of hustle and bustle but it is the authentic heart of Marrakech. Riad O2 is in the Medina but once you step through our doorway you are in a relaxing haven of peace and tranquility.

8/10 - 좋아요

sandrine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel accueillant quoique un peu bruyant la nuit.
2019년 4월에 2박 숙박함
답변 제공: Annette 님, 2019년 4월 15일
Bonjour, Merci de votre review sur Booking. com. Nous sommes en train d'organiser des travaux au mois de juin pour installer des nouvelles fenêtres dans la Douiria pour résoudre des problèmes d'insonorisation. Cordialement, Annette, Marie & Hugues

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Avoide
We had written a review to our hotel directly but had received no reply. We where not checked in and the manager was no where to be found. It advertises as a restaurant but when asking for a snack where told nothing was in the kitchen... 2 nights in a row. Staff are unwelcoming and when checking out received no goodbye from the lady. On a whole i would avoid this hotel
2019년 3월에 4박 숙박함
답변 제공: Annette McQuillan 님, 2019년 5월 3일
We responded directly to this guest on the 11 April. Dear Maiya, Apologies for the delay in getting back to you but we wanted to speak to all the staff in Marrakech before replying to you. We are very disappointed to hear that you did not enjoy your stay at Riad O2 and particularly that you were unhappy with the service which we pride ourselves on. Hisham, the driver who accompanied you and showed you to your room, has been working with us for many years and is now part of the "Riad O2 family". It is not unusual for him to help out with guests if needed. We have a small staff, two Rachida's, cleaning ladies and in-house cooks, Hassan, the night guardian and waiter, and Moad, the young manager. Moad is there usually in the morning to assist guests with any activities they would like to do or to answer any questions, same in the evening, unless he has something unexpected to do, as happened when you arrived and therefore could not greet you personally. ......... In our confirmation email we ask guests to give us plenty of notice if they want to have dinner at the riad as Rachida, our cook goes to the market every morning and prepares dinner for the reservations that evening. Moad, our Manager, came out of the office to offer you a light meal when he heard you requesting dinner and that Hassan, our waiter in the evening, prepared for you an omelette, with bread, olives and cheese, and served the same also for other guests. We apologise for any inconvenience caused during your stay and if you felt unwelcomed by our staff.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2019년 4월 1일
Thank you for your great review on Expedia. We are delighted that you enjoyed your stay at Riad O2.

10/10 - 훌륭해요

Åsa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spännande boende mitt i Medinan
Jättetrevlig vistelse på Riaden. Vi bodde här i en vecka. Miljön är så trevlig. Taket är underbart, att inta sin frukost eller ligga och sola på. En fin service där du kan få midddg på kvällen och kan boka utflykter. Läget är perfekt, vi gick överallt, att bo inne i Medinan på detta sätt mitt bland Marockanska familjer är roligt.
2019년 2월에 7박 숙박함
답변 제공: Annette McQuillan 님, 2019년 2월 12일
Thank you for taking the time to post your comments on your stay at Riad O2 on Expedia. We are delighted to hear that you enjoyed your stay with us and it is true that staying in the Medina gives for an authentic Moroccan stay while being able to enjoy the quiet of Riad O2. Best regards, The Riad O2 Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riad fantastico
Location bellissima
2019년 1월에 4박 숙박함
답변 제공: Annette 님, 2019년 2월 12일
Thank you for your short but great review of Riad O2. We appreciate all our guests feedback on Expedia and would be delighted to welcome you back at any time. Best wishes from all of us at Riad O2

10/10 - 훌륭해요

Bengt

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hög mysfaktor
Mycket hög mysfaktor på Riad O2, ytterst vänlig personal, bra frukost. Som vanligt i Medinan knepigt hitta även till Riad O2, smala krokiga gränder, använd Riadens erbjudande om guidning till Riaden vid ankomst till Marrakesh.
2019년 1월에 7박 숙박함
답변 제공: Annette McQuillan 님, 2019년 1월 22일
Thank you Bengt, for your lovely comments on Riad O2 and our staff. We really do appreciate when guests take the time to give us their feedback.We would be delighted to welcome you back at any time or any of your friends and family if they are visiting Marrakech. Best wishes and thank you again

10/10 - 훌륭해요

Helena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Annette, Marie & Hugues 님, 2018년 12월 11일
Dear Helena, Thank you for you great review of Riad O2 and for taking the time to put it on Expedia. We are delighted to hear that you enjoyed your stay at Riad O2 and would be delighted to welcome you or your friends and family again in the future. Happy Christmas to you and yours. Best wishes from all of us at Riad O2

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great spot in Marrakech!
Excellent experience with a wonderful staff. The rooftop was excellent and I did yoga up here both days! The food was great and the hammam and massage was wonderful! It was also quiet :)
2018년 12월에 1박 숙박함
답변 제공: Annette, Marie & Hugues 님, 2018년 12월 10일
Hello Alex, Thank you for taking the time to post a review on Expedia. We are delighted that you enjoyed your stay with us and would be pleased to welcome you back at any time. We look forward to seeing your photographs. Best wishes, Annette, Marie & Hugues

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Annette, Marie & Hugues 님, 2018년 12월 10일
Thank you for review on Expedia. We would like your feedback on any areas you feel we can improve on as our guests comfort and wellbeing are our priority. Thank you for staying at Riad O2. Best wishes, Annette, Marie & Hugues

8/10 - 좋아요

Hanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trevligt och enkelt boende
Liten trevlig riad, med vänlig personal. Dock väldigt hård säng...
2018년 11월에 3박 숙박함
답변 제공: Annette,Marie & Hugues 님, 2018년 11월 28일
Dear Hanna, Thank you for your lovely comments on Riad O2 and for taking the time to place a review on Expedia. We have taken under comment about the beds in the Touem room under consideration, these mattresses were changed in October of 2017. Thank you again for choosing Riad O2. Best wishes from all of us here at Riad O2.

10/10 - 훌륭해요

Christoffer

Fantastiskt hotell, med helt underbar personal.
2018년 11월에 1박 숙박함
답변 제공: Annette 님, 2018년 11월 26일
Dear Christoffer, Thank you for your lovely comments on Riad O2 and on our team who work there..our priority is our guests comfort and well-being. We appreciate you taking the time to leave a review on Expedia. Best wishes from all of us at Riad O2

10/10 - 훌륭해요

실제 이용하신 고객

2018년 10월에 4박 숙박함
답변 제공: Annette McQuillan 님, 2018년 11월 13일
Thank you for taking the time to review Riad O2 and also for giving us such a great review. Best wishes, The Riad O2 Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Lage in einem etwas ruhigeren Teil der Medina, Jenna el-Fnaa und alle Sehenswürdigkeiten aber in Laufnähe. Riad ist extrem sauber, Team vor Ort sehr freundlich und hilfsbereit. Volle Empfehlung!
2018년 10월에 5박 숙박함
답변 제공: Annette McQuillan 님, 2018년 11월 15일
Vielen Dank, dass Sie sich die Zeit nehmen, eine Bewertung zu Riad O2 auf Expedia und für Ihre schöne Kommentare. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Team in Marrakesch Sie gut betreut hat.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place if you want a traditional riad
Very friendly, nice staff, helped us organise trips, massage, find our way round the local area Riad has a lot of charm, traditional features Rooms are very clean and beds/sheets comfortable Breakfast was good but a bit repetitive if you stay multiple days (we stayed 4 nights) We had a nice dinner there one night too. Wifi in our part of the riad did not work at all. We had to go to the main part for any wifi at all and that was limited - for a family holiday no/limited wifi is not the end of the world (kids may disagree!) but is is nice after an excursion to to some online research of where we went / plan the next day, so this was frustrating. And be prepared for the imam doing the early morning call to prayers! Overall an enjoyable part of our Marrakech experience - nice to stay in a traditional venue rather than a modern hotel
2018년 10월에 4박 숙박함
답변 제공: Annette McQuillan 님, 2018년 11월 13일
Thank you for taking the time to write a review of Riad O2. We are delighted to hear that you enjoyed your stay with us and thank you for your lovely comments. Unfortunately it is true that the Wifi at the riad varies on a day to day basis but that is the problem in the Medina as there is no fiber optic available there. We would be pleased to offer you a loyalty discount on your next stay or to friends and family that you recommend Riad O2 to. Best wishes from all the team at Riad O2.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Despite a travel arrangement snafu, I had a great stay at Riad 02 to celebrate my birthday. Annette, Moad, Hassan, Rachida, and the rest of the staff were helpful with providing directions, recommendations, and more. The jacuzzi was a great way to end busy nights walking the maze-like Medina. If you're lucky, you might get to hear Gnawa performances on nearby rooftops. I didn't try the dinner but the breakfast was tasty.
2018년 9월에 3박 숙박함
답변 제공: Annette 님, 2018년 9월 28일
Dear Andrea and Kevin, It was lovely to meet you both in person and we are delighted to hear that you had a great stay at Riad O2. Apologies for the confusion regarding your transfer to the airport on your last morning. Please recommend us to your family and friends and we will take good care of them if they are visiting Marrakech. Kind regards, Annette, Marie, Hg and all the team at Riad O2

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon séjour
Riad bien placé personnel gentil
2018년 9월에 3박 숙박함
답변 제공: Annette, Marie et Hugues 님, 2018년 9월 19일
Merci d'avoir pris le temps de mettre un review sur Expedia et pour vos commentaires, nous sommes ravis que vous ayez apprécié votre séjour au Riad O2

10/10 - 훌륭해요

Jacob 님, London, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful riad in the heart of the old town
We couldn't wish for a better hotel to stay in! The room was beautiful, very spacious and very nicely decorated. The stuff doesn't speak much English, but we didn't have any problems to sort anything with them out. The breakfast on the terrace was amazing and also very tasty. They served us whenever we needed. You will not stay directly at the main square which was a really good thing for us as we like to stay and eat like locals, not tourists. The jacuzzi was lovely as well. I would highly recommend it to everyone who wants to experience true Marrakesh in a beautiful place.
2018년 8월에 7박 숙박함
답변 제공: Annette, Marie, Hugues and the team in Marrakech 님, 2018년 8월 28일
Dear Jacob, Thank you for your lovely comments on Riad O2, we are delighted that you enjoyed your stay with us. We would be delighted to welcome you back or any of your friends and family if they are visiting Marrakech. Best wishes All the team at Riad O2

10/10 - 훌륭해요

Jaro 님, Köln

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Einzigartiges Riad, das seinen Preis wert ist
In einer ruhigen Seitenstraße im Norden der Médina (Altstadt) von Marrakech liegend, überzeugt dieses wundervoll klassisch marrokanisch eingerichtete Riad in allen Punkten. In nur wenigen Minuten gelangt man fußläufig zu den wichtigen Sehenswürdigkeiten der Stadt und dem Soul (Bazar). Bei der Planung steht einem das Riad tatkräftig zur Seite. Und die Damen des Hauses erfüllen jeden Wunsch. Innenhof und Dachterasse sind den Preis in jedem Fall Wert. Als Europäer sollte man sich lediglich auf das klassisch süße marrokanische Frühstück (Pfannkuchen, Marmelade und Obstsalat)!einstellen.
2018년 7월에 2박 숙박함
답변 제공: Annette 님, 2018년 8월 11일
Vielen Dank für Ihre schönen Kommentare zu Riad O2. Wir freuen uns, dass Sie Ihren Aufenthalt genossen und den Service unserer Mitarbeiter geschätzt haben. Die besten Wünsche, Das Riad O2 Team.

8/10 - 좋아요

JanaSany 님, Boulogne-Billancourt

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Très bon séjour en famille
Le Riad est très agréable et lumineux. Le personnel (les 2 Rachida, Hassan et Moad) ont été très accueillants et chaleureux, très disponibles. La cuisine de Rachida, du fait maison, est délicieuse et savoureuse, meilleure que ce que nous avons pu manger à l’exterieur. Nos enfants (2 et 4 ans) se sont tout de suite très bien sentis. L’etat de l’etablissement est à rafraîchir si l’on doit comparer avec les photos, ou ce sont les photos qu’il faut peut-être mettre à jour pour être plus en adéquation. Nous avons passé un très bon séjour, l’emplacement est idéal, ni trop près ni trop loin des sites à visiter.
2018년 4월에 6박 숙박함
답변 제공: Annette, Marie & Hugues 님, 2018년 5월 4일
Bonjour Jana, Merci pour vos commentaires, nous sommes ravis de lire que vous et votre famille ont passé un très bon séjour en famille.Nous aimons beaucoup avoir des enfants au Riad O2.Nous avons prévu des travaux de peinture dans tout le riad au mois de juin, c'est parfois difficile de les organiser comme nous avons beaucoup de demande. Encore merci pour vos commentaires et et nous espérons vous accueillir à nouveau dans le futur.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Annette McQuillan 님, 2018년 4월 10일
Thank you for taking the time to review us on Expedia and we are delighted to read that you scored Riad O2 5 out of 5. Our guests comfort and wellbeing are our priority and we are delighted that you experienced that. Thank you again and we would be delighted to welcome any of your friends and family in the future. Best wishes from all the Riad O2 team.

8/10 - 좋아요

Katja 님, Stuttgart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr schönes Riad im Norden der Medina..
Wir (Pärchen Anfang 30) hatten einen super schönen Aufenthalt im Riad O2. Die Atmosphäre war sehr familiär und gemütlich. Der Inhaber und seine Crew, die aus zwei sehr sehr netten Damen bestand, waren überaus hilfsbereit und freundlich! Das Riad ist schön eingerichtet und hat eine bezaubernde Dachterrasse, hier haben wir morgens immer ein leckeres Frühstück genossen & abends den Tag bei einem Minztee oder Wein :) ausklingen lassen. Das Riad ist nicht ganz einfach zu finden, bei der Ankunft sollte man ein kleines Trinkgeld dabei haben, für die Jungs, die einem an jeder Ecke, den Weg zeigen möchten. Allgemein, top Lage & Aufenthalt, immer wieder gerne.
2018년 3월에 2박 숙박함
답변 제공: Annette McQuillan 님, 2018년 4월 6일
Thank you for your lovely comments on Riad O2. We are delighted to hear that you enjoyed your stay with us. Rachida will be happy to hear that you enjoyed her meals. Our priority is our guests comfort and well being and we are happy to read you felt that also during your stay at Riad O2. We do recommend that guests use our transfer service to avoid dealing with young people in the neighbourhood who will offer to guide guests to the riad but do of course want money in return. Best wishes from all the team at Riad O2

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was echt een vreselijk hotel. Foto’s op de site corresponderen totaal niet met de werkelijkheid.
2018년 3월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2018년 3월 30일
We are sorry to hear that you did not enjoy your stay at Riad O2. Many of the riads in the Medina in Marrakech are not directly accessible by car. The walk time is 5 minutes at most from the nearest place where taxis leave guests. Most of our guests appreciate the location because of the quietness of the neighbourhood and yet its accessibility to the souks and sights. The staff work hard to maintain the riad with regular renovation work and we would be happy to view any photos that you took that show otherwise so that we can redress any area.

8/10 - 좋아요

charlotte 님, manchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Authentic riad - a pleasure to return to
A fantastic place to stay with warm welcoming staff. So pleasant and happy to take on board any wishes such as meal requests. A little cold inside (which can be a relief in the hot summer months) and no room facilities as such (no hairdryer, tea or coffee making facilities) but really interesting, clean, individual rooms. We loved it here. Thank you
2018년 2월에 4박 숙박함
답변 제공: Annette McQuillan 님, 2018년 2월 21일
Dear Charlotte, Thank you for taking the time to review Riad O2 on Expedia. As you said at this time of year it is colder in Marrakech but there is heating in all of the rooms which also serves as air-conditioning in the Summer or hotter months. We do have a hair dryer available at reception and apologies if you weren't made aware of this, unfortunately in the past, these have disappeared from rooms so we keep them at reception to make sure they are available when guests need them. Thank you again for your lovely comments and we appreciate you feedback. Best wishes, Annette, Marie, Hugues, Moad, the two Rachidas and Hassan

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Poor service
No one to speak English, very secluded and when you try to take it up with the hotel (when u manage to contact someone) they are not very reasonable at all! Also very expensive compared to other places .
2017년 11월에 4박 숙박함
답변 제공: Riad O2 Team 님, 2017년 12월 5일
Dear guest, Thank you for your feedback, we always appreciate and take on board feedback from our guests.We have already been in contact several times by email with you to respond to your feedback having taken on board your comments. The reservation was made by you for your parents and we communicated all the information regarding the cost of meals and transfers. However your parents seemed unaware of this information and this is what created the issues which revolved around cost of meals and transfers. Our Manager who speaks excellent English, met the guests on arrival and explained as he does with all our guests the points of interest in Marrakech and gave them a map and showed the guests where they were and the points of interest. Our priority is always the well-being of our guests and our communication policy is open and honest with guests which in this case was not returned.

10/10 - 훌륭해요

Emelie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 3박 숙박함
답변 제공: Riad O2 Team 님, 2017년 12월 5일
Dear Emilie, Thank you for your 5 star rating of Riad O2. We are delighted that you enjoyed your stay with us. We would be delighted to welcome you (back again) or any of your family or friends in the future. Kind regards, The Riad O2 Team

4/10 - 별로예요

BV 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff but services not so good
Food needs to be improved. I ordered food for the night, as the hotel is located a bit far from closely restaurants. It was prepared in the afternoon and then reheated for me at night. So it was not so fresh. Getting the taxi from hotel on arrival is highly recommended as the place is hard to find. Then for the departure it´s best to take a local taxi and pay half the price. They have a nice hammam but massage therapist was not so good. So, probably better to go to specialized places in town.
2017년 11월에 2박 숙박함
답변 제공: Annette McQuillan 님, 2017년 11월 29일
Thank you for your feedback on your stay at Riad O2. Traditional Moroccan food is slow cooked and takes a while to cook so it is completely normal that tajines or couscous dishes are prepared early in the day and then just reheated in the evening. This also gives the dishes time to develop the flavours and spices used. All the ingredients are fresh and bought on the day they are used. We are sorry to hear that you did not enjoy your massage.Did you have a hammam treatment or a massage? The hammam treatment is an exfoliation treatment but not a massage. Local taxis will leave you at the local square and you have to go there also to find a taxi when you are leaving the riad whereas our drivers accompany you to and from the riad and can help you with your luggage. They are there at a time fixed by you so nothing is left to chance. We hope this explains the difference which could occur if you compare standard taxis and our transfer service. Thank you again for staying at Riad O2 and we appreciate your feedback.

6/10 - 괜찮아요

paul 님, london

좋아요: 객실의 편안함
Good Hotel and staff but poor food
Breakfast was a complete let down. Only 2 types of jams and honey with bread! A small jar of orange juice in a country who grows orange plenty. No protein at all (no cheese or eggs)! 17 Euro/person dinner was just a rip-off. You can get better food here with that money in UK. Not recommended family with children at all.
2017년 11월에 3박 숙박함
답변 제공: Annette McQuillan 님, 2017년 12월 5일
Dear Paul, Thank you for your feedback on your stay at Riad O2. We are disappointed to learn that you did not enjoy the food at our riad. It is usually very positively commented on. Breakfast consists of Moroccan pancakes, bread / pastries a large glass of orange juice per person and fresh fruit salad. As you said we provide 2 types of jam and honey. This breakfast is included in the room rate. Guests can have eggs or cheese but we do ask for a small additional charge in this case. Dinner on the first evening is €17 per person and then on subsequent evenings is offered at a special rate of €15 per adult which includes a starter such as soup or a selection of Moroccan salads, then a tajine or couscous, followed by a dessert and mint tea and Moroccan pastries to finish. Children under 4 eat free with their parents at Riad O2, dinner for children under 8 is €7 and from 8 to 12 years dinner is priced at €10. We love having children at Riad O2 and of course are conscious of the budget needs of families so again we are sorry to hear that you felt we were not family friendly. Kind regards, Annette McQuillan Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You must eat here!
Rasheda (hope I spelt this correctly) was amazing and her food was the most incredible you must have dinner on the roof Terrace .
2017년 9월에 6박 숙박함

6/10 - 괜찮아요

Faadil

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 2박 숙박함
답변 제공: Riad O2 Team 님, 2017년 8월 28일
Thank you for your review. We would greatly appreciate it if you could contact us to let us know how we could have improved your experience at Riad O2. Kind regards, Annette McQuillan Guest Relations at Riad O2

10/10 - 훌륭해요

Yusuf 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, hosting & friendly staffs
Enjoyed staying at this hotel with my family for 11 days Staffs helpful & very kind & enjoyed the foods & also like the morocco Hammam & very pleased with the services we had received during our stay 😁😁😁
2017년 7월에 11박 숙박함
답변 제공: Marie 님, 2017년 8월 26일
Hello Yusuf, many thanks for your fantastic review. We were very happy to have you in Riad O2 and will welcome you again with pleasure. The Riad O² team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Familiäres Riad mit tollem Service
Das Riad und das Serviceteam sind uns sehr ans Herz gewachsen. Vielen Dank für das tolle Essen, die wunderbare Betreuung bei Hammam und Massagen und die guten Ausflugtipps! Schöner interessanter Ausflug ins Atlasgebirge war perfekt organisiert.
답변 제공: Annette McQuillan Guest Relations 님, 2017년 5월 11일
Vielen Dank für die schönen Kommentare zu Riad O2 und unsere Mitarbeiter. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genießen und schätzen Sie ihr Feedback Expedia zu geben. Annette, Marie & Hugues

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Einfaches Riad mit sehr nettem Personal
Alle Riadmitarbeiter sind sehr nett und hilfsbereit. Unser Zimmer war sauber und wurde täglich gereinigt. Die Einrichtung des Zimmers ist zweckmäßig, kleine Reparaturen wären nötig (Wasser im Waschbecken fließt sehr langsam ab, Eckventil tropft, wenn es zu weit geöffnet ist, eine der Lampen hat kein Leuchtmittel). Die Dachterrasse des Hotels ist wunderschön. Man kann sich das Frühstück auch hier servieren lassen. Auf dem Weg zum Riad versuchen junge Männer einem zu erzählen die Gassen seien gesperrt, was sehr lästig sein kann, wenn man selbst unsicher ist, ob man sich auf dem richtigen Weg befindet. Die Beschreibung, die wir vom Hotel geschickt bekommen haben war aber super. Das Schild des Hotels ist bei Nacht schlecht zu sehen. In der Dämmerung sind die Gassen schlecht beleuchtet und auch das Hotel schwer zu finden. Nach Einbruch der Dunkelheit gibt es aber Straßenbeleuchtung. Das Taxi kann nicht bis zum Hotel fahren, man sollte einen Fußweg von ca. 5-10 Minuten einplanen, kann sich aber vom Hotel am nächstgelegenen Parkplatz abholen lassen - dann hat man auch kein Problem mit den nervigen jungen Männern, die einen in die Irre führen wollen.