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"The pool had poop from a child. Underage, unruly children running all over the pool and in hot tub. No real supervision. Clearly none of the rules were being followed or enforced. We order food the burgers ordered were well done, but not edible and burnt. I don't expect a five star menu, but edible for almost $70.00 would have been nice. To top it all off there was a mysterious $5.00 charge when I checked out, and $50.00 valet parking is simply ridiculous. The one good thing is yes, the staff is nice."

"Wonderful, friendly staff, newly renovated room, great perks. Across the street from Union Station. Exceeded our expectations!"

"The room was great with a view of the Arch...very comfortable. Very convenient location. The food buffets were good to have...average/above average. The drink tickets were appreciated. Staff was friendly."

"The hotel was nice and clean with good amenities of free breakfast and drinks each day. Parking was easy and free. It was super convenient and close to all the kids activities (City Museum, Arch, Zoo, etc). The blackout curtains in the room actually worked! We happened here during spring break when the weather was not great so the pool was insanely crowded and kind of gross (cloudy water and foamy hot tub). The pool water was also a bit chilly so not super enjoyable swimming which was a bummer bc that’s always a nice activity for the kids. I think had the hotel not been so busy we would have enjoyed our stay a bit more but it was good overall. "

"My room was clean and bathroom spacious. The manager sent a text to guests when a weather emergency occurred to let everyone know where to go and also followed up to make sure my stay was going well "

"Clean room, helpful staff. Easy check-in and parking"

"The AC didn’t work at all, I was almost frozen even I set it to be 85 F. It was terrible to stay one night with no heating on. The room was also not clean, the first room they gave me was completely used. After switch to the second one, the bed and bathroom was cleaned, but you could tell the sofa, desk, chair was used by last customer. Pillows were everywhere, bathroom didn’t have towels except one hand towel. The parking is extremely difficult, there is no ramp attached to the hotel. You need to wait for a while to let valet parking staff get the car from other blocks then hand it to you."

"Other than the amount for parking we had a great stay "

"Paid for king suite, manager Andre called day of check in and informed me I could not get suite. He gave me king room with no view, said he could not refund difference but would comp a meal at restaurant. Never got meal. Nice hotel, service leaves a lot to be desired."