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예약 가능 여부 확인

ACD 아파트먼트 여행 후기

4.5 out of 5
ACD 아파트먼트
7 Caravel Lane, Docklands, VIC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 813개 이용 후기 중 396개" "
평점 8 - 좋아요. 813개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 813개 이용 후기 중 85개" "
평점 4 - 별로예요. 813개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 813개 이용 후기 중 23개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Hyesuk

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

미라

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뷰가 너무좋고 교통도 좋아요^^
2019년 10월에 5박 숙박함

10/10 - 훌륭해요

Heesun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
소문내기 싫은 환상의 숙소!
가성비 최고의 숙소였습니다. 통유리로 된 거실에서의 전망은 세계최고! 조명은 밝고 집기들은 청결하고 부족함이 하나도 없었어요. 심지어 밥솥까지 있어서 절로 요리하게 만드는 숙소였습니다. 세탁기와 건조기는 사용하기 편한 최신형이였어요. 소금과 후추, 맛있는 커피가 구비되어 있었습니다. 다만 체크인할때 전화통화를 두차례 해야했고(로밍전화로ㅠㅠ) 여행가방을 가지고 길에서서 기다려야 했습니다. 불친절하고 옷가지가 청결하지 못한 직원의 응대를 받았습니다. 이유여하를 막론하고 내 여권을 카피한 것은 꽤 불쾌한 일이였습니다.
2019년 2월에 4박 숙박함
답변 제공: Darina Philpot 님, 2019년 4월 16일
Dear Heesun, Thank you for your review, we are happy your apartment and all amenities worked out well for your family! We are proud of how spacious our apartments are, especially given that they all have water views. We work hard to deliver an exceptional guest service, and we are really disappointing to hear about your experience. Part of our check in process is to obtain guest's photo ID, this is standard procedure in all hotels cross Australia. We hope you had a safe travel at home and we can host you once again while in Melbourne! Kind Regards

10/10 - 훌륭해요

Sungwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fantastic hotel
very clean with very nice service. nicely located near downtown. guarantee to use this hotel again soon.

8/10 - 좋아요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location close to everything in the docklands. Our hotel room was large which was good for family with 2 kids.
2024년 3월에 1박 숙박함
답변 제공: acd 님, 2024년 3월 5일
Dear Ryan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: acd 님, 2024년 2월 22일
Dear Zachary, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Lachlan

2024년 1월에 2박 숙박함
답변 제공: acd 님, 2024년 2월 22일
Dear Lachlan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 - 괜찮아요

Karen

단체 여행
Apartment had broken furniture with some items in disrepair or very worn out. Wasn't as clean as it should be. Lock/latch in bathroom was faulty causing me to be locked in and took two hours to rectify. I missed a funeral due to the situation which was very upsetting. When I sent an email asking for a refund due to the inconvenience and anxiety I experienced I was offered a very small amount in the form of a credit. I have sent two follow up emails which have gone unanswered. Very poor customer service.
2024년 1월에 5박 숙박함

6/10 - 괜찮아요

Katherine

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Adrian

아이를 동반한 가족 여행
The couches were really old and the apartment did not look anything like the photos in the executive suite. It was really old and was not clean. Was not happy with it but had not choice as had already paid for it.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Chi Fai

좋아요: 청결 상태, 객실의 편안함
整體環境舒適,住房地氈污穢,洗手間欠缺清潔用品,
2023년 12월에 14박 숙박함

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Britt

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Kylie

별로예요: 청결 상태
Stayed for 5 nights. Short stroll to shops and tram however when we walked into the property I immediately noticed that the walls and cupboards were not clean. Inches of dust was found behind the bedroom door. Sheets and quilt did not feel clean. Blood stains on the mattress protector could be seen through the sheets. Towels smelt like urine. Tried to contact reception to advise however no one answered the phone. The range hood in the kitchen had grease dripping from it. There were no teaspoons. The front door lock was loose which was difficult to open and close. Roller blinds were ripped/damaged. I would never stay or recommend this apartment to anyone.
2023년 11월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
We were late checking in, service was excellent. Location was great, apartment was clean and tidy.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Tim

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent check in service Very clean and good furnishings
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get too and view from our apartment was fantastic. Penty of space in the apartment very comfortable
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Too Xiao

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The apartment floor is not clean.
2023년 11월에 6박 숙박함

8/10 - 좋아요

Rob

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Great location Carpets pretty bad however , really should be replaced Otherwise good place
2023년 11월에 1박 숙박함
답변 제공: acd 님, 2023년 11월 16일
Dear Rob, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. Apologies for the inconvenience. We hope to welcome you back soon! Best regards, ACD Apartments

4/10 - 별로예요

jessica

좋아요: 청결 상태, 객실의 편안함
Terrible communication
Emailed that I wanted car parking until 6pm and they replied that we had free of charge parking. When we arrived they informed us we couldn't park as long as needed and they just replied to the email without reading it communication really needs improvement
2023년 11월에 2박 숙박함

8/10 - 좋아요

Jacinta

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great spot nice view but annoying night noise
Great spot and nice views. Noise at night above main bathroom and 2nd bedroom annoying drone machine noise and noisy water pipes Close to nice restaurants
2023년 11월에 2박 숙박함
답변 제공: acd 님, 2023년 11월 14일
Dear Jacinta,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

4/10 - 별로예요

Philip

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the area around is nice and short walks to victoria market and river. the place was not cleaned prior to us moving in and very noticeable. also, the floor under the carpet was damaged probably leading to some smell due to leakage? it was cheap compared to what i was looking in and around the area. wouldnt recommend without cleaning as there were food marks and stuff laminated on the door wedges.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: acd 님, 2023년 11월 1일
Thank you Dear for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Hugo De la

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the most beautiful places is amazing
2023년 10월에 4박 숙박함
답변 제공: acd 님, 2023년 10월 30일
Dear Hugo, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 - 좋아요

Sussan

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked for 4 and insufficient cutlery and crockery for our stay. Not very clean in unit but bedding was clean. Needs modernizing...
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with fantastic views. Close to everything and easy to park. Secure parking made our lives easy as we were in and out a lot.
2023년 10월에 3박 숙박함
답변 제공: acd 님, 2023년 10월 23일
Dear Natalie, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We have taken your feedback into account and would be implementing that right away.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 - 좋아요

Seok

2023년 10월에 2박 숙박함
답변 제공: acd 님, 2023년 11월 9일
Dear Seok,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

6/10 - 괜찮아요

Yashar

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
There were drink marks on bedside tables and blood stains from previous meat in freezer, the floor was dusty and hadn’t been mopped . The bed sheets were clean
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Jonathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall excellent in all aspects that was required to make our stay very enjoyable , it was a last minute look up but turned out great.
2023년 9월에 3박 숙박함
답변 제공: acd 님, 2023년 10월 12일
Dear Jonathan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

DM

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 8박 숙박함
답변 제공: acd 님, 2023년 10월 5일
Dear DM, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Nadine

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: acd 님, 2023년 9월 22일
Dear Nadine, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: acd 님, 2023년 9월 11일
Thank you so much for your kind review.We hope to see you soon Kind Regards,ACD Apartments

4/10 - 별로예요

peter

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Location and parking great, but apartment needed maintenance. Door lock to balcony broken, windows wouldn’t seal properly and power outlet in second bedroom was hanging off the wall. Not very safe considering kids were sleeping there! Disappointed, as the apartment is a nice design and location.
2023년 8월에 2박 숙박함
답변 제공: acd 님, 2023년 9월 11일
Dear [Reviewer's Name],Thank you for your review. We're pleased to hear you enjoyed our location and parking, and we apologize for the maintenance issues you encountered; rest assured, we're addressing them promptly.Kind Regards,ACD Apartments

6/10 - 괜찮아요

Andy

출장 여행, 가족 여행
별로예요: 청결 상태
The staff at the front desk were very helpful and let us check-in early which was great as I had a work function to attend. The apartment was spacious but fairly run down, with lots of stains on carpets, dirty walls, broken draws, etc. The main issue is the lack of cleaning, the apartment was really dirty with the previous guests toenail clippings still on the bathroom floor and hair and dirt on the floors throughout the apartment. There were 2 vacuum cleaners in the covered which were both completely clogged with dirt and had no suction. We unclogged and cleaned these ourselves and then vacuumed the apartment and it only took about 10-15 minutes. Not sure why the 'cleaning staff' can't do the job themselves - it was pretty disgusting.
2023년 8월에 2박 숙박함
답변 제공: acd 님, 2023년 9월 11일
We're pleased to have accommodated your early check-in request, but we apologize for the cleanliness issues you encountered. Rest assured, your feedback is invaluable, and we'll work to ensure a higher standard of cleanliness for future guests. Kind Regards, ACD Apartments

10/10 - 훌륭해요

alexandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
nice view
2023년 7월에 1박 숙박함
답변 제공: acd 님, 2023년 8월 11일
Dear Alexandra, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Antonio

2023년 7월에 2박 숙박함
답변 제공: acd 님, 2023년 8월 18일
Dear Antonio, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 - 좋아요

JUAN

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicacion, con supermercados, restaurantes y tiendas comerciales muy cerca.
2023년 7월에 15박 숙박함
답변 제공: acd 님, 2023년 8월 2일
Dear Juan, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 - 괜찮아요

Jonathan

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not as described. Very small for five people. Advert vastly different to actual accommodation.
2023년 7월에 2박 숙박함
답변 제공: acd 님, 2023년 9월 11일
We apologize for the discrepancy in the description. Your feedback is important, and we'll strive to align our listings more accurately with the actual accommodations.'Kind Regards,ACD Apartments

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We stayed in a 3 bed apartment. It was clean, spacious and in a good location, with views over the Docklands. A number of restaurants nearby. It was priced really well compared to other larger accommodations in the city.
2023년 7월에 1박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear Jordan,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 객실의 편안함
Good location. Near transport system and shops. Nice view of the harbour. Beautiful at night. Clean and good size apartment. We will stay again when in Melbourne.
2023년 7월에 3박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear Michael,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 - 괜찮아요

Brett

가족 여행
별로예요: 숙박 시설 상태 및 시설
Good location. Apartment needs some maintenance.
2023년 7월에 2박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear Brett,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! We will keep a note regarding the maintenance of the apartment and will make sure you don't face it again.Best regards, ACD Apartments

10/10 - 훌륭해요

farid

가족 여행
좋아요: 청결 상태, 객실의 편안함
1 semaine en famille, appartement spacieux, confortable et idéalement situé
2023년 6월에 7박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Cher Farid,Merci pour votre aimable critique! Nous sommes ravis d'apprendre que vous avez vécu une expérience merveilleuse lors de votre séjour chez nous. Nous espérons vous revoir bientôt!Cordialement,Appartements ACD

10/10 - 훌륭해요

Karen 님, Mayfield

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I believe ACD manage various properties in Docklands. We had a 2 bedroom 2 bathroom apartment with balcony and views in Doepel Way, which also included access to an indoor gym, lap pool, sauna and spa. The views were amazing, the apartment was fairly new. Close to the first tram stop in Docklands (in the free tram zone). Close to a shopping centre and supermarket. The ACD managers were extremely helpful. We loved our stay!
2023년 7월에 6박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear Karen,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We are glad to hear that our employees provided excellent service to you. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Michael John

단체 여행
좋아요: 청결 상태, 객실의 편안함
boys weekend
Great apartment , excellent location , couldn't fault anything, easy undercover parking
2023년 6월에 3박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear John,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Fiona

가족 여행
좋아요: 청결 상태, 객실의 편안함
Docklands harbour view stay
Checkin was simple and helpful friendly staff. Room was 3 bedrooms executive and had harbour views and was extremely comfortable for our family. Would definitely stay again.
2023년 6월에 2박 숙박함
답변 제공: ACD Apartments 님, 2023년 7월 19일
Dear Fiona,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and lovely apartment layout
2023년 6월에 6박 숙박함
답변 제공: acd 님, 2023년 8월 18일
Dear Lori, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 - 괜찮아요

Bharat

아이를 동반한 가족 여행
The dishwasher , washing machine and dryer were not working properly and the carpets were dirty . They needed maintenance. Location was fabulous and the view was spot on the docks.
2023년 5월에 4박 숙박함

6/10 - 괜찮아요

Alissa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not like the photos. Poor condition for price.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Daryl

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Damien

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location close to trams and shopping precinct. Apartment was big enough that you didn’t feel like you were on top of each other and the couch was comfy would definitely stay here again.
2023년 4월에 2박 숙박함