숙박 시설의 전망
예약 가능 여부 확인

머큐리 멜버른 트레저리 가든스 여행 후기

4 out of 5
머큐리 멜버른 트레저리 가든스
13 Spring Street, Melbourne, VIC

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 363개" "
평점 8 - 좋아요. 1001개 이용 후기 중 462개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 120개" "
평점 4 - 별로예요. 1001개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 11개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2019년 6월에 2박 숙박함
답변 제공: Andrew 님, 2019년 6월 20일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
호텔 이용 후기( 종합적으로 불만족)
멜버른 시티 관광을 위한 좋은 위치에 있으나, 4성급 호텔이라고되어있으나 시설이나 규모는 3성급 호텔임. 방의 청결도가 좋지 않았음. 조식은 보통 수준이었으나, 과일은 생과일이 나와서 좋았음. 종합적으로 가격 및 호텔 등급대비 불만족스러웠음.
2017년 10월에 3박 숙박함
Thank you for taking the time to tell us about your experience at the . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guym

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
다시 가고싶지 않은 호텔
위치는 좋았으나, 호텔 객실의 청결도나 위생상태가 별로. 시끄러워서 앞방, 옆방의 야한소리가 다 들리고, 룸서비스 음식 트레이는 복도에 수북히 쌓여 치우지 않은채로 방치되어있었음.
답변 제공: General Manager 님, 2015년 5월 30일
I am sorry that your stay was impacted by noise and that we did not meet your expectations. I have advised the team of your feedback for all to review. Regards Karen Taylor, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
2019년 8월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and modern. Good location, simple check in and check out process
2019년 8월에 1박 숙박함
답변 제공: a 님, 2019년 8월 26일
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very comfortable stay, however parking was terrible amd expensive.
2019년 8월에 1박 숙박함
답변 제공: a 님, 2019년 8월 26일
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 - 좋아요

cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 21일
Dear Cindy, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was poorly appointed and not well cleaned. Staff were uninterested in caring for guests and do the bare minimum Breakfast was inedible.
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 18일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 18일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 13일
Dear Erica, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 13일
Dear SIr/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location as well as the friendly staff.
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 11일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 11일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
+ staff were pleasant and helpful + central location - hotel and room tired - room very poorly lit (dark and gloomy) - room very poorly designed (appearance and, especially, functionality) .
2019년 8월에 2박 숙박함
답변 제공: Andrew 님, 2019년 8월 6일
Dear Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 - 별로예요

Graham

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't. I've stayed at other hotels in this chain, and they were both cheaper and better.
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 5일
Dear Graham, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. Please note that WIFI is complimentary in the room for all guests 24 hours per day. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 4일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 8월 4일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
2019년 7월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 30일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the MCG and lovely Carlton Gardens. Rooms are clean and staff friendly
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 25일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

Gaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous location, give free upgrade overlooking park, meals good, great hotel
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 25일
Dear Gaz, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 7월에 4박 숙박함
답변 제공: Andrew 님, 2019년 7월 23일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All very pleasing and comfortable and clean and that’s it. Was only the night.
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 21일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Staff were excellent. Breakfast buffet was nice and the kids ate for free. Located opposite treasury gardens and next to Flinders lane, had fun exploring both. Hotel room was just a hotel room, nothing fancy.
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 18일
Dear SIr/Madam, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 14일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 14일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great access to city, MCG and events.staff pleasant. Restaurant good though our dinner order was served incorrect.. facility nlooking old and maybe needs refurbishment for a good inner city hotel
2019년 7월에 3박 숙박함
답변 제공: Andrew 님, 2019년 7월 14일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 10일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel is very well located. The rooms are very very small even when you compare them with European hotels. The lady that cleaned the rooms did not collect all the garbage and the room was not properly clean.
2019년 7월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 10일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

CHUI LING

좋아요: 직원 및 서비스
2019년 7월에 4박 숙박함
답변 제공: Andrew 님, 2019년 7월 14일
Dear Chui Ling, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location is great. Our family room had two queen size beds, clean, roomy, good price. The standout for me is the staff - all Accor staff are so consistently well-trained and naturally friendly. Its a testament to the company.
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 9일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, great location. Yummy breakfast and very friendly staff.
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 9일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay for our family
Nice family trip, convenient for the kids show, park and shopping. Unfortunately there was a problem with the payment for the Wilson Car Park....we were charged /validated by Mecure for the 1 day and when we went to pick up our vehicle it didn't recognize the validation so we needed to pay $85 to get the car out of Wilson parking. Mecure staff were good they submitted the paperwork for Wilson to refund the money....now waiting
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 8일
Dear Alex, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 7일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

JOANNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 7일
Dear Joanne, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 7일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

JG 님, BRISBANE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were brilliant & went out of their way to make us feel welcome.
2019년 6월에 4박 숙박함
답변 제공: Andrew 님, 2019년 7월 7일
Dear JG, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally clean. Great location. Staff were very friendly and helpful. Offered everything that we needed.
2019년 7월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 7일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very deceiving in the photographs. My room was very small. Also, the price for parking was not disclosed when I booked and had to pay an extra $40 per day for parking-which was off site. Staff friendly and room clean, but generally disappointed.
2019년 7월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 4일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 4일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location to the MCG. Breakfast was simple but very nice. Don't think the restaurant was for families in the evening. however, plenty to choose from nearby. Clean tidy and friendly staff
2019년 6월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 4일
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
great location. friendly service. lack of lighting in room.
2019년 6월에 2박 숙박함
답변 제공: Andrew 님, 2019년 7월 4일
Dear Sir/Madam, Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens. It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board. We look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought it was fantastic! I arrived in late/ early morning. Last minute.com.au takes too long to let the hotel know of my booking. Make sure you call ahead if you’re booking within 24 hours. They were very accommodating even though they were fully booked. They even gave me $10 off breakfast buffet which I thought the food was great for a mid priced hotel. Great bed. Great linen. Grateful for the service! I
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 1일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

Hugh 님, Wodonga

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed at this Hotel many times over past years. Its CBD location, excellent service and good facilities keep me coming back.
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 1일
Dear Hugh, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in the centre of Melbourne. Tidy rooms and was great for a one-night stay.
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 7월 1일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 - 훌륭해요

DB

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value stay for family of three in a twin queen room. Room was quiet and clean with everything you need for a night in the city. Close to some fab restaurants, the MCG ( we went for the footy), shops and parks. Easy check in and out. Hits the spot between an ibis and the Sheraton. Only complaint was quilt was too narrow for queen bed but there was a huge blanket in the wardrobe. Would recommend room for family of 4.
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 6월 24일
Dear DB, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not Good place at all...Failed in all aspects
No onsite parking so park on the street in the city ;-), do check in,and then take your car to Wilson parking next block and walk bac to hotel... that day was freezing cold and raining at night and same raining next day so arrived to the car wet before going work.... Rooms are outdated and I complained they are like a cage and giving you a depression feeling. Breakfast is awful and waste of money...just couldn't continue my food...
2019년 6월에 1박 숙박함
답변 제공: Andrew 님, 2019년 6월 23일
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great. Downstairs bar situated opposite Treasury Gardens, nice view.
2019년 3월에 1박 숙박함
답변 제공: Andrew 님, 2019년 6월 23일
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the location Didn’t like that tissue box was empty on arrival and not replaced at the next morning clean
2019년 6월에 2박 숙박함
답변 제공: Andrew 님, 2019년 6월 23일
Dear SIr/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Internet was slow. Service at the restaurant was terrible. Ironing Board in the room was broken. Next door noise was atrocious.
2019년 6월에 2박 숙박함