바(숙박 시설 내)

힐튼 캐노피 멤피스 다운타운 여행 후기

4 out of 5
힐튼 캐노피 멤피스 다운타운
164 UNION AVENUE, Memphis, TN

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 933개 이용 후기 중 547개" "
평점 8 - 좋아요. 933개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 933개 이용 후기 중 91개" "
평점 4 - 별로예요. 933개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 933개 이용 후기 중 37개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

JAEHEE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결 안심 호텔
힐튼 스티커가 붙은 소독 방역은 안심이었습니다. 방 크기도 좋았고요. 다만 주차대행 인력이 적어서 그런지 좀 기다리는 시간이 긴 것은 아쉬었습니다. 다운타운에 있어 주차대행은 필수같네요.
2020년 11월에 1박 숙박함
답변 제공: Canopy Memphis 님, 2020년 12월 7일
Thank you very much for your rating!

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay right downtown
2024년 5월에 1박 숙박함
답변 제공: Jordan 님, 2024년 5월 22일
We are so glad to hear you enjoyed your stay with us. We are already looking forward to seeing you on your next visit to Memphis.

10/10 - 훌륭해요

Michael W.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Multiple stays here and always pleased.
2024년 5월에 3박 숙박함
답변 제공: Cynthia J 님, 2024년 5월 20일
Thank you for your loyalty to Canopy and Hilton brand. We appreciate you taking the time to share your feedback and we look forward to welcoming you back.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and realli nice management. A/C system makes a little noise.
2024년 5월에 4박 숙박함
답변 제공: Cynthia J 님, 2024년 5월 17일
Thank you for sharing your experience, we are so glad that you selected our hotel. We hope that you will visit us again.

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yay
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 5월 17일
Yay, we are so glad you had a great time at our hotel. We appreciate the wonderful rating. We hope that your travel plans bring you back to Memphis.

10/10 - 훌륭해요

Darrel

2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Thomas

가족 여행
Just an average experience. The room was nice and clean, front desk staff courteous and helpful. Restaurant and bar staff and service was poor, almost an embarrassment. The bartender intentionally overcharged me for a glass of wine, which felt intentional. I almost booked the Peabody across the street but a few reviews made it sound dated so I choose the Hilton. So sorry I did. We wound up going over there for food and drinks and there is no comparison.
2024년 5월에 3박 숙박함
답변 제공: Cynthia J 님, 2024년 5월 6일
Thank you for sharing about your recent stay. We apologize that you had some issues with your stay but appreciate you taking the time to share this with us. We will look into the issues that you shared and use this information to improve our operations.

10/10 - 훌륭해요

Kathryn

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saturday nights in Memphis are noisy but other than that, we had a great stay. Front desk was awesome.
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 30일
We apologize for the noise during your stay but I am so glad that our front desk made a lasting impression on your stay. Thank you for taking the time to share about your experience. We hope that your travel plans bring you back to Memphis.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for the excellent rating from your recent stay and we appreciate you sharing your experience. We hope that your travel plans bring you back to Memphis and to our hotel.

6/10 - 괜찮아요

Patricia

The valet service was great, especially our Valet William. The front desk staff were very professional and friendly. There was no microwave in the room. We needed one. There was no tub in the room. We wanted one. Didn’t like barn door on bathroom. Room was too small.
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for sharing your kind comments about our staff. We apologize that our hotel did not have some of the amenities or features that you prefer but we appreciate you selecting our hotel and giving us a try.

4/10 - 별로예요

Amanda

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No hand soap, only 1 towel and wash cloth for 4 people, and no hand towels. Not very clean. No necessities.
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
We apologize that we did not meet your expectations during your stay. I thank you for sharing your experience so that we can be aware of our shortcomings and work towards constant improvement.

10/10 - 훌륭해요

Eunice

2024년 4월에 3박 숙박함
답변 제공: Cynthia J 님, 2024년 5월 17일
Thank you for the excellent rating, we appreciate you taking the time to share your feedback.

8/10 - 좋아요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Decent Hilton hotel with really great staff. Comfortable room. Be warned the Expedia description of the premium room is incorrect. It is no larger than the standard room as website states, just has a window where the standard doesn’t. Window could look out over Peabody or just a car park and alleyways at back of hotel. Solo travelling in the Memphis area was also quite risky, the city didn’t always feel safe but the area around the hotel was ok.
2024년 4월에 3박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for your kind words about our staff. I am glad that the room was comfortable. Your description of a premium room is correct, the square footage is the same as a standard room. Premium rooms are on the 4th or 5th floor therefore there is more sunlight with a view of Peabody or a downtown view that has the garage next door to us.

10/10 - 훌륭해요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is beautiful and the staff friendly and very helpful. There is valet parking, but otherwise no good parking options. I walked about 3 blocks to a Walgreens at 6:30 PM, but it was light out. I didn't feel safe walking there. I took a slightly different route back to the hotel and it was fine. I should have asked staff before walking.
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for sharing your experience and your kind words about our staff. I apologize that you did not feel safe while walking to Walgreen's. We appreciate you selecting our hotel during your visit to Memphis.

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower did not have any hot water and service had to be called. They fixed this quickly and we were good to go. The bathroom door was not able to stay closed.
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
We apologize for the maintenance issues you experienced with your room during your stay. Thank you for letting us know while you were here so that we could resolve it during your stay.

2/10 - 너무 별로예요

Tiffiney 님, new orleans

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
We apologize that your recent stay was unsatisfactory. We would love to hear about your experience so that we can do better each and every day. Our goal is to learn from our shortcomings and grow from them.

8/10 - 좋아요

Mariya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in the middle of everything downtown Memphis!
2024년 4월에 4박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for staying with us during your visit to Memphis. I am so glad that you enjoyed your stay and that you had an opportunity to visit some of the great happenings in downtown Memphis.

2/10 - 너무 별로예요

Jason

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in/Room availability was terrible! Didn’t get our room until hours after “check in” time. They sent our luggage to the wrong room but luckily the couple were honest and gracious enough to return to the front desk. The front desk manager told us he would comp our room but now 2 weeks later we haven’t seen a credit. The hotel was nice outside those factors.
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 27일
Thank you for sharing your experience with us. I was briefed on your incident, and I truly apologize that the errors of our team impacted you so greatly during your stay with us. I will try to reach out to you through the Expedia contact information to share more details with you.

8/10 - 좋아요

sherrie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and clean friendly staff and great location. My only con is that I ordered room service and a chicken Cesar salad and a soda was $40
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for taking the time to share your feedback from your stay. Your kind words about our staff and location means so much to us.

4/10 - 별로예요

Crystal

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We had to wait until after 7:00pm to check into our second room because it wasn’t ready. There was no hot water. Valet parking was advertised on our reservation as $35 but was $48 when we got there. We got free breakfast, however.
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
We apologize that there was a serious delay on your room being ready. We know this is a great inconvenience for you and we really do our best for this to not happen. Our valet service cost changed on April 1, 2024, and we updated the sites to reflect this.

2/10 - 너무 별로예요

Zackery

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Still haven’t check in. Arrived at 5:00 for a 4:00 check in. My wife got dressed for our evening in the lobby restroom. Still, as of 9:00 PM haven’t received the call that our room is ready. Less than exceptional experience in every regard. Zero stars.
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for sharing your feedback. We apologize that you had such a negative experience as we know waiting on a room is not pleasant. We appreciate your feedback.

10/10 - 훌륭해요

Marianne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, easy walk to Beale Street, helpful front desk staff, nice room.
2024년 4월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
I hope you enjoyed walking in Memphis. Beale Street is such an easy walk from the hotel and we are so glad that you had an excellent stay and experience in our City. We appreciate the kind words about our staff that you shared.

10/10 - 훌륭해요

Lekichia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful and staff were helpful and friendly through my staff. I will definitely stay with them again.
2024년 4월에 4박 숙박함
답변 제공: Miranda Momon 님, 2024년 4월 9일
Thank you so much, we are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Fonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for the excellent rating of your stay. We appreciate you taking the time to share this with others.

6/10 - 괜찮아요

Channing

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for your rating of your stay and our hotel. We appreciate you selecting our hotel for your stay.

6/10 - 괜찮아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice - new, trendy decor and spacious. On site restaurant had a good breakfast. The staff was very friendly. What I did not like is that there is huge bathroom, but the shower and toilet area has no door to separate it Also, the door from the main room to the bathroom is levered, so there is very little privacy. It was difficult with 3 of us in the room. It is not a thoughtful design. We brought our own pillows, but the cleaners took our pillow cases on the day they cleaned. They were not able to return them to us. We had clearly separated our pillow from theirs, so I am not sure why that happened. We were missing soap, tissues and there was an electrical issue with the outlet between the beds that they never were able to fix that during our 3 night stay. It also took two requests to get soap/tissues, and instead of tissues they brought toilet paper. I would request a room that is not on the Main Street, or you will get lots of street/car noise. Upper floor would also be best as we had a lot of noise from someone walking around the room above us.
2024년 3월에 3박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for the excellent feedback on your stay. This is how we learn on what needs to be improved in our operations. I definitely understand your feedback on the design of the bathroom. I apologize that our staff took the pillow cases to the cleaners - we shared this information during our morning stand-ups so that our team is more conscience of personal pillows. I apologize for the room not being stocked properly with the amenities and the delay in getting this resolved. Again, thank you for sharing this as it is great information for us.

10/10 - 훌륭해요

Jerrica

2024년 3월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for staying with us and sharing your experience. We hope that you will come back and visit us again.

10/10 - 훌륭해요

Shaun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel would stay again.
2024년 3월에 3박 숙박함
답변 제공: Miranda Momon 님, 2024년 4월 9일
Thank you so much for your feedback. We hope to see you again.

10/10 - 훌륭해요

Kenyata 님, Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and great staff
2024년 3월에 1박 숙박함
답변 제공: Miranda Momon 님, 2024년 4월 9일
Thank you so much for your feedback

6/10 - 괜찮아요

Tommy

좋아요: 청결 상태, 직원 및 서비스
Nice property
2024년 3월에 1박 숙박함
답변 제공: Miranda Momon 님, 2024년 4월 9일
Thank you so much for your feedback

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
i stay here every time I'm in Memphis, front desk staff Eboni is a sweetheart
2024년 3월에 2박 숙박함
답변 제공: Miranda Momon 님, 2024년 4월 9일
We are so glad you enjoyed your stay with us

10/10 - 훌륭해요

Roland 님, Wheeling

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Cynthia J 님, 2024년 4월 28일
Thank you for staying with us. I am so glad that you enjoyed your stay.

10/10 - 훌륭해요

Heriberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, very cozy in the winter. Great restaurant with good food. Very convenient to Beale St, walking distance…we stay here every year for the IBC ( international blues competition)
2024년 1월에 5박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

4/10 - 별로예요

Jennifer

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No soap Covers coming apart Floor of shower dirty
2024년 3월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

10/10 - 훌륭해요

Melanie

2024년 3월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

10/10 - 훌륭해요

Tae

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10 best place to stay while in Memphis
2024년 2월에 2박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

2/10 - 너무 별로예요

michael 님, Detroit

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 16일
Thank you so much for your feedback.

10/10 - 훌륭해요

Araceli

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2024년 2월에 3박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Michele

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was exceptional.
2024년 2월에 4박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Sandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most friendly staff
2024년 2월에 3박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything!!!
2024년 2월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

8/10 - 좋아요

rayon

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

8/10 - 좋아요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Alex

2024년 2월에 1박 숙박함
답변 제공: Kaion M. 님, 2024년 3월 20일
Thank you so much for your feedback.

10/10 - 훌륭해요

Michael W.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoy staying at the Canopy. Really nice staff and a cool place. Great location too.
2024년 2월에 2박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

8/10 - 좋아요

Melisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for three days to tour and experience Memphis. When we initially checked in our rooms ventilation system was so load you couldn’t hear yourself talk. Obviously, it needed service. We didn’t even unpack our bags. The front desk was more than accommodating in immediately moving us to a different room. It was done without fanefare and with a smile. The hotel is clean and has a modern vibe to it. Its location is centrally located with easy access to Beale St which is only a short 5 min walk. The rooms are nicely appointed and clean. Elevator service is fast. We never waited more than a few minutes for service. The front desk staff are cheery and friendly. They were more than friendly and when it was pouring outside one day, allowed us to borrow an umbrella. The coffee shop was staffed every morning by the most effervescent, bubbly woman who greeted all her customers with such enthusiasm that it was refreshing. If the rest of the world woke up in the mood she did, life as we know it would be different. She was a pleasure .
2024년 2월에 4박 숙박함
답변 제공: Kaion M. 님, 2024년 2월 24일
Thank you so much for your feedback. WE appreciate your business!