Find Hotels with a Pool in Mertztown, PA

"This trip was one of the best experiences for me and my girlfriend, and overall everything was positive. Our stay coincided with a severe winter storm that caused power outages in parts of Allentown, including the hotel. The outage created major disruptions — key cards malfunctioned, heating systems failed, phones were down, and essential services stopped working. Despite the chaos and obvious pressure, the staff performed admirably. I would especially like to recognize the manager Ms. Kim , who demonstrated exceptional leadership and composure during a very stressful situation. As a surgeon accustomed to high-pressure environments when critical systems fail, I can say the situation was handled as well as it possibly could have been. For future emergencies, a temporary heating solution for lobby staff would make a meaningful difference, as they were assisting guests in the cold. Additionally, a small portable generator for minimal stairwell and exit lighting — or assigning staff to guide guests with flashlights — would further enhance safety. We are sincerely grateful to the manager and the entire team for their professionalism and dedication."

"Excellent breakfast quiet and comfortable beds"

"Excellent customer service"

"perfect stay"

"Customer service and overall stay. Always excellent! "

"Clean rooms. Friendly staff. "

"Staff is very personable and professional"

"Great staff. Beautiful hotel, room and amenities "

"Thumbs up to the staff especially for Emy (front desk) & Ines (breakfast area). Everybody was polite & welcoming "