야외 수영장

칼라피아 호텔 여행 후기

3 out of 5
칼라피아 호텔
1495 Justo Sierra, Fracc. Los Pinos, Mexicali, BC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 502개" "
평점 8 - 좋아요. 1000개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 110개" "
평점 4 - 별로예요. 1000개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 81개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio y cómodo
2024년 5월에 6박 숙박함

4/10 - 별로예요

Enrique

Hacen eventos en el jardin enfrente de los cuartos y musica y gritos hasta las 4 de la mañana , no dejan descansar.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 27일
Estimado Ricardo,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Angelica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 24일
Dear Angelica,Thank you for your feedback. We are pleased to hear that you found our staff friendly. We always strive to provide the best service possible and look forward to welcoming you back soon.Best regards,

6/10 - 괜찮아요

Karina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos toco una habitacion justo frente al jardin el cual al parecer lo rentan para eventos por lo cual desde muy temprano se escucho ruido , tenian grupo musical , muy alta la musica y un relajo el cual no nos dejo descansar.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 22일
Estimada Sra. Karina,Lamentamos profundamente que su descanso se haya visto afectado por el ruido del jardín durante su estancia. Le pedimos disculpas por los inconvenientes causados. Su comodidad y tranquilidad son muy importantes para nosotros, y tomaremos en cuenta su comentario para mejorar la asignación de habitaciones en futuras ocasiones.Agradecemos su comprensión y esperamos tener la oportunidad de servirle nuevamente en el futuro.Saludos cordiales,

10/10 - 훌륭해요

GUILLERMO

좋아요: 청결 상태, 직원 및 서비스
Hotel viejo, medianamente conservado, pero magnífica ubicación.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 21일
Estimado Guillermo,Agradecemos sus comentarios sobre su reciente estancia en Araiza Calafia.Tomamos nota de su observación sobre la antigüedad del hotel y le informamos que constantemente nos estamos renovando para ofrecer instalaciones más modernas y cómodas a nuestros huéspedes. Nos complace saber que encontró nuestra ubicación magnífica.Esperamos tener el placer de recibirle nuevamente en el futuro y que pueda apreciar las mejoras que realizamos.Atentamente,

10/10 - 훌륭해요

Vannesa

Na
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 21일
Estimada Vanessa,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirla nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Araiza Mexicali 님, 2024년 5월 20일
Estimado Guillermo,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

8/10 - 좋아요

Fausto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bonito lugar y buena ubicacion servicio muy bueno..
2024년 5월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 17일
Estimado Fausto,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Matthew

2024년 5월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 17일
Dear Matthew,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

4/10 - 별로예요

Gisela

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me toco una señora de recepción muy grosera en lugar de ayudar te complican tu estadía
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 18일
Buen día señorita Gisela,Agradecemos el tiempo que se tomó para expresarnos un poco de su experiencia en nuestro hotel. Lamentamos sinceramente que no fue de su agrado el servicio de parte de nuestro personal en recepción. Le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que esto haya causado durante su estancia.Hemos trabajado diligentemente para mejorar nuestra atención al cliente y, al investigar su comentario, pudimos detectar que el servicio se le brindó en tiempo y forma. Sin embargo, entendemos que desde su perspectiva no fue satisfactorio y nos disculpamos si no cumplimos con sus expectativas.Esperamos poder recuperar su confianza y tener la oportunidad de atenderle próximamente. Araiza Hoteles se compromete a ofrecer el mejor servicio y la mejor experiencia en sus instalaciones, por lo que reforzaremos cada área de oportunidad que se nos presente.Atentamente,

8/10 - 좋아요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was centric, easy access, staff was friendly. Overall cleanliness ok, there was some trash behind the door.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 15일
Dear Francisco,Thank you for sharing your feedback regarding your recent stay at Araiza Calafia.We're glad to hear that you found our hotel centrally located with easy access and that you encountered friendly staff. However, we apologize for any inconvenience caused by the cleanliness issue you mentioned, particularly the trash behind the door. Please be assured that we take cleanliness very seriously, and we will address this promptly with our housekeeping team to ensure such oversights do not happen again.We appreciate your valuable feedback as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,

10/10 - 훌륭해요

Lorena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien todo
2024년 5월에 4박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 16일
Estimada Lorena,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirla nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Briseyda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/a
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 13일
Dear Briseyda,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

10/10 - 훌륭해요

Maria Guadalupe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was pretty clean!!!
2024년 5월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 13일
Dear Maria,Thank you for your feedback regarding your recent stay at Araiza Calafia.We are delighted to hear that you found the room to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us at Araiza Calafia, and we are pleased to know that we met your expectations in this regard.We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Judith Berenice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 13일
Estimada Judith,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirla nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente super recomendada
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 13일
Estimado Jorge,Agradecemos sinceramente su mensaje respecto a su reciente experiencia en Araiza Calafia.Nos complace enormemente saber que tuvo una estadía excelente y que recomienda ampliamente nuestro hotel. Brindar un servicio excepcional y unas instalaciones de calidad es nuestra principal prioridad, y nos alegra haber superado sus expectativas.Su recomendación significa mucho para nosotros, y esperamos tener el placer de darle la bienvenida nuevamente para otra estancia fantástica en el futuro.Atentamente,

6/10 - 괜찮아요

Young

좋아요: 직원 및 서비스
the smell of the entire room was straight up sewage water and the fan makes too much noise to sleep through
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 13일
Dear Young,Thank you for reaching out and sharing your feedback regarding your recent stay at Araiza Calafia.We sincerely apologize for the inconvenience you experienced with the unpleasant smell in your room and the noise from the fan. Providing a comfortable and enjoyable stay for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this instance.Please rest assured that we will address these issues promptly to ensure that they do not recur in the future. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

6/10 - 괜찮아요

Priscilha

출장 여행
좋아요: 청결 상태
Parking staff was very inappropriate and rude, my room was located next to a storage room and it was very loud, also no one advised me on the events happening at a very early time in the morning which woke me up I was not able to sleep. I honestly would not be staying here anymore in the future.
2024년 5월에 4박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 20일
Dear Priscilha,Thank you for sharing your feedback regarding your stay at Araiza Calafia.We sincerely apologize for the situation with our parking staff, as well as the inconvenience caused by the noise from the storage room and the early morning events. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short during your stay. This is not the level of service we are accustomed to providing to our guests.We will address these issues with our team to ensure that such situations do not occur in the future. We understand your decision and regret that we were unable to meet your expectations.If you would consider giving us another chance, we would appreciate the opportunity to provide you with a better experience.Best regards,

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lo que hace falta es mayor control de aspirado y limpieza de la alfombra ya que había bichos
2024년 5월에 3박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 11일
Estimado Jonathan,Agradecemos sinceramente sus comentarios sobre su experiencia en Araiza Calafia.Lamentamos mucho escuchar que encontró bichos en la alfombra durante su estancia. Nos disculpamos por cualquier incomodidad que esto haya causado. Tomamos muy en serio su preocupación y queremos asegurarle que estamos tomando medidas inmediatas para abordar este problema.La limpieza y el mantenimiento de nuestras instalaciones son de suma importancia para nosotros, y estaremos reforzando nuestros protocolos de limpieza y control de plagas para garantizar un ambiente cómodo y seguro para todos nuestros huéspedes.Agradecemos su retroalimentación, ya que nos ayuda a identificar áreas de mejora y nos permite tomar acciones correctivas para garantizar una experiencia satisfactoria para nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y demostrarle nuestro compromiso con su satisfacción en Araiza Calafia.Atentamente,

10/10 - 훌륭해요

Saul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and affordable.
2024년 3월에 3박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 9일
Dear Saul,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

8/10 - 좋아요

FRANCISCO

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Sin problema para el registro y el check out. Atencion rapida. La propiedad ocupa mantenimiento en general esta en buenas condiciones. La alberca el lado bajo, apto para niños queda debajo de un edificio, es un lio conseguir toallas dado que ya esta uno registrado, tuve que regresar al cuarto por una ID para que me prestaran toallas en recepcion, se supone que tienen mis datos y mi tarjeta de credito como respaldo, parece que estas pidiendo un carro del hotel, no una simple toalla.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 8일
Estimado Francisco,Agradecemos sinceramente sus comentarios sobre su experiencia en Araiza Calafia.Nos complace saber que su registro y check-out transcurrieron sin problemas y que recibió una atención rápida por parte de nuestro equipo. Valoramos sus observaciones sobre el estado general de nuestras instalaciones y estamos comprometidos con mantenerlas en las mejores condiciones posibles para el disfrute de nuestros huéspedes.Lamentamos sinceramente los inconvenientes que experimentó con respecto a la disponibilidad de toallas en nuestra área de la alberca. Entendemos su frustración y le pedimos disculpas por las molestias ocasionadas.Su retroalimentación es invaluable para nosotros, ya que nos ayuda a identificar áreas de mejora y nos motiva a seguir ofreciendo un servicio excepcional.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más placentera en Araiza Calafia.Atentamente,

10/10 - 훌륭해요

Francisco Javier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 7일
Dear Francisco,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

8/10 - 좋아요

JESSICA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really nice and helpful. Property is well taken care of and the rooms are very comfortable and clean.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 6일
Dear Jessica,Thank you very much for your kind words regarding your recent stay at Hotel Araiza Calafia.We are delighted to hear that you found our staff to be nice and helpful, and that you appreciated the cleanliness and comfort of our rooms. At Hotel Araiza Calafia, we take great pride in providing exceptional service and maintaining our property to the highest standards for our guests' comfort and satisfaction.Your feedback is greatly appreciated and will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back on your next visit to the area.Warm regards,

10/10 - 훌륭해요

Margarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen lugar para hospedarse, limpio y personal amable
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 6일
Estimada Margarita,Agradecemos sinceramente su amable comentario sobre su experiencia en el Hotel Araiza Calafia.Nos complace saber que encontró nuestro hotel como un buen lugar para hospedarse, valorando la limpieza y la amabilidad de nuestro personal. En el Hotel Araiza Calafia, nos esforzamos por ofrecer un ambiente limpio y acogedor, así como un servicio excepcional a todos nuestros huéspedes.Su opinión es muy importante para nosotros y nos motiva a seguir mejorando día a día para brindar experiencias memorables a nuestros huéspedes.Esperamos tener el privilegio de darle la bienvenida nuevamente en su próxima visita a la zona.Atentamente,

2/10 - 너무 별로예요

Francisco

2024년 3월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 27일
Estimado Francisco,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,

2/10 - 너무 별로예요

Francisco

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No puedo creer que en este hotel pongan horario para visitas 😂 osea no entendi es un hospital, carcel o casa de huespedes? No me parece logico que pagas por un cuarto y te pongan horario para dormir y cuando pido que me muestren donde estipula el horario de visitas me digan , no lo hemos puesto en nuestros contrato, o reservaciones por escrito increible!!! Era mi cuarta vez hospedandome en ese hotel y este fin me dalieron con eso jamas me vuelvo a hospedad en ese hotel
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 10일
Estimado Francisco,Agradecemos sinceramente sus comentarios sobre su experiencia en Araiza Calafia.Lamentamos mucho escuchar que la política de horario de visitas le causó inconvenientes durante su estancia. Entendemos su preocupación y queremos explicarle que esta norma se establece como una medida para garantizar la comodidad y el bienestar de todos nuestros huéspedes.El horario de visitas se implementa con el objetivo de evitar posibles molestias, como ruidos excesivos, actividad vehicular en horas de descanso, y para mantener un ambiente tranquilo y relajado en el hotel. Esta medida está diseñada para asegurar que todos nuestros huéspedes puedan disfrutar de una estadía placentera y sin interrupciones.Lamentamos si esta política no estaba claramente especificada en sus documentos de reserva. Tomaremos en cuenta su retroalimentación para mejorar la comunicación de nuestras políticas en el futuro.Valoramos su opinión y esperamos que comprenda que estas medidas se implementan con el único propósito de garantizar una experiencia satisfactoria para todos nuestros huéspedes.Atentamente,

2/10 - 너무 별로예요

Mayra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gusto fue una estadía de mucho estres la habitación no tenia aire acondicionado y me cambiaron a otra habitación muy sucia los bañosun asco
2024년 5월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 8일
Estimada Mayra,Agradecemos que haya compartido su experiencia en nuestro hotel. Valoramos enormemente sus comentarios, ya que nos ayudan a identificar áreas en las que podemos mejorar y así ofrecer un servicio aún mejor en el futuro. Nos entristece que haya experimentado alguna incomodidad durante su estancia.Queremos recordarle que estamos aquí para atender todas sus solicitudes durante su estancia. Contamos con una variedad de herramientas, incluida nuestra aplicación Araiza Hoteles, diseñada para brindarle mayor comodidad y solucionar cualquier problema de manera inmediata.Lamentamos cualquier inconveniente que haya experimentado en su habitación. Queremos asegurarle que estamos trabajando diligentemente para abordar estos problemas y mejorar continuamente. Nuestro compromiso es ofrecer habitaciones cómodas y de calidad, y nos entristece que no haya experimentado esto durante su visita. Esperamos tener la oportunidad de recuperar su confianza en su próxima estadía.Esperamos tener el placer de atenderla nuevamente pronto.Atentamente,

6/10 - 괜찮아요

Todd

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel is needing a refresh. The air conditioning unit in my room was very noisy. The privacy blind inside the window was torn and had to use a coffee cup to keep it in place. The metal storage door kept banging all night long and I couldn’t get any real sleep. Don’t stay in the corner rooms.
2024년 5월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 7일
Dear Tood,We sincerely appreciate your comments regarding your recent visit to the Araiza Calafia Hotel.We are intrigued to know that your stay was not entirely pleasant at our hotel.We sincerely regret any inconvenience caused by the conditions of the room. Our Hotel always seeks your comfort, for this reason we have remodeled and innovated, we guarantee that our rooms are constantly cleaned and remodeled.We once again offer our sincere apologies for any inconvenience this has caused.We appreciate your understanding and hope to have the pleasure of welcoming you again in the future to provide you with a more complete and satisfying experience.Sincerely,

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place with immense amount of parking, secure parking with security every night and day. Clean rooms and affordable. I prepaid for the breakfast and it was delicious.. thank you.
2024년 4월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 2일
Dear Ricado,Thank you for sharing your experience at Araiza Calafia.We are delighted to hear that you enjoyed our ample and secure parking facilities, as well as our clean and affordable rooms. It is our goal to provide a comfortable and convenient stay for all our guests.We are especially glad that you found our breakfast delicious. Your satisfaction is our priority, and we appreciate your kind words regarding our services.We look forward to welcoming you back on your next visit to our hotel.Best regards,

2/10 - 너무 별로예요

Kyoon hee

2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 21일
Estimado Huésped:Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirle nuevamente en el futuro cercano.Atentamente,

6/10 - 괜찮아요

Jhovani

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The food at the buffet and Italian restaurant were good and the drinks and ambiance at Media Sangre brewery was awesome. Other than that the room (#243) was rundown, the bathroom door didn’t close and AC didn’t work. The pool was also not working and they offered to shuttle us to their sister hotel (Araiza), we waited over an hour for the shuttle and they never picked us up. We went to tell reception and they pretty much said we either keep waiting or drive ourselves out there, which was rude and so unprofessional.
2024년 4월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 5월 4일
Dear Mr. Morga,Thank you for taking the time to share your experience at Araiza Calafia.We are glad to hear that you enjoyed the food at our buffet and Italian restaurant, as well as the drinks and ambiance at Media Sangre brewery. However, we deeply regret the inconvenience you encountered during your stay, particularly with the condition of your room and the issues with the pool and shuttle service.Please accept our sincerest apologies for the maintenance issues you experienced in your room, as well as the inconvenience with the shuttle service. Your feedback is invaluable to us, and we will review it with the relevant teams to address these situations promptly.We understand your frustration and disappointment, and we assure you that the level of service you received does not meet our standards. We are committed to providing our guests with a pleasant and comfortable stay, and we are genuinely sorry for falling short of your expectations on this occasion.If you decide to give us another opportunity to serve you, we would welcome the chance to demonstrate that we have improved.Warm regards,

6/10 - 괜찮아요

Laura

For it being called an “Executive Suite” it was just a small average room.
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 26일
Dear Ms. Laura,Thank you for sharing your experience at Araiza Calafia. We regret to learn that your recent stay did not fully meet your expectations.We would like to clarify that your reservation was for an Executive Room, not an Executive Suite. Our Executive Rooms are designed to offer enhanced comfort and amenities compared to our standard rooms, although they may not include the additional space typically associated with a suite.Your feedback is valuable to us, and we apologize for any confusion regarding the room category. We continuously strive to provide clear and accurate information about our accommodations to ensure our guests have a pleasant stay.We hope you will consider staying with us again in the future, and we remain at your service for any further assistance you may require.Warm regards,

8/10 - 좋아요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No tengo mayor comentario.
2024년 4월에 3박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 27일
Estimado Rafael,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

8/10 - 좋아요

FRANCISCA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. The cafeteria and Italian restaurant. It was very convenience. Also pet friendly.
2024년 4월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 23일
Dear Francisca,Thank you for taking the time to share your feedback about your recent stay at Araiza Calafia. We're delighted to hear that you found our staff to be very friendly and that you enjoyed the convenience of our cafeteria and Italian restaurant.We're also glad to know that you appreciated our pet-friendly policy. Ensuring a comfortable stay for all our guests, including their furry companions, is important to us.We appreciate your kind words and hope to have the pleasure of welcoming you back to Araiza Calafia in the future.Warm regards,

8/10 - 좋아요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The name where you register is diferent from the name of the hotel so was a little confusing they have a buffet wich is good service is slow but food is good
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 22일
Dear Alejandro,Thank you for sharing your feedback regarding your recent stay at Araiza Calafia. We appreciate your comments and apologize for any confusion regarding the name during registration.We understand that having two hotels in Mexicali, Araiza Calafia and Araiza Mexicali, may lead to confusion, and we apologize for any inconvenience this may have caused.We're glad to hear that you enjoyed the buffet service and found the food to be good. However, we apologize for any delays you experienced in service.Your feedback is valuable to us as we strive to improve our services. If there is anything else we can do to enhance your experience or if you have any further comments, please do not hesitate to let us know.Once again, we apologize for any confusion and appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

2/10 - 너무 별로예요

Josefina

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 22일
Estimada Josefina,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirla nuevamente en el futuro cercano.Atentamente,

10/10 - 훌륭해요

Alfredo

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo excelentemente bien. Lo único que no me gusto es que la alberca no estaba disponible por reparación y no se me notificó de esto.
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 22일
Estimado Alfredo,Agradecemos sinceramente sus comentarios sobre su experiencia en Araiza Calafia. Nos complace saber que, en general, su estancia fue excelente.Lamentamos mucho escuchar que la piscina no estaba disponible durante su estancia y que no recibió ninguna notificación al respecto. Entendemos lo importante que es para nuestros huéspedes disfrutar de todas nuestras instalaciones, y lamentamos cualquier inconveniente que esto haya causado.Es importante mencionar que en algunas ocasiones, es necesario cerrar temporalmente la piscina para realizar mantenimiento de última hora con el fin de garantizar la seguridad y el bienestar de todos nuestros huéspedes. Sin embargo, reconocemos que una notificación previa habría sido de ayuda para que pudiera planificar mejor su tiempo durante su estancia.Apreciamos sus comentarios y los tendremos en cuenta para mejorar nuestros procesos de comunicación con nuestros huéspedes en el futuro.Si hay algo más en lo que pueda asistirle durante su estancia o si tiene alguna otra pregunta o inquietud, no dude en comunicarse con nosotros. Estamos aquí para ayudarle y asegurarnos de que tenga una experiencia excepcional en Araiza Calafia.Saludos cordiales,

10/10 - 훌륭해요

Ivonne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tuvieron evento sabsdo por la noche y somingo temprano..el ruido puede ser moelsto
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 17일
Estimada Ivonne,Agradecemos sinceramente sus comentarios sobre su estancia en Araiza Calafia. Lamentamos profundamente los inconvenientes que experimentó debido al ruido generado por el evento del sábado por la noche y el domingo temprano.Valoramos sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios. Si hay algo más en lo que podamos asistirla o si tiene alguna otra preocupación, por favor no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su próxima visita sea mucho más placentera.Esperamos tener el honor de recibirle nuevamente en Araiza Calafia y ofrecerle una experiencia mejorada.Saludos cordiales,

8/10 - 좋아요

Norma L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
An Event on the night of my stayed, windows did not block the sound, it was accross the garden, limited green areas.
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 16일
Dear Norma,Thank you for sharing your feedback regarding your recent stay at Araiza Calafia. We sincerely apologize for any inconvenience caused by the event noise that disturbed your night's rest. We understand the importance of a peaceful environment for our guests and will take your comments into consideration to improve our noise insulation measures, especially for rooms facing the garden.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us.We hope to have the opportunity to welcome you back to Araiza Calafia in the future and provide you with an improved experience.Best regards,

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel very hospitable
2024년 4월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 15일
Dear Jorge,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

6/10 - 괜찮아요

Miguel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 12일
Estimado Miguel,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 편의 시설/서비스
Nice play to stay
2024년 4월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 8일
Dear Eduardo,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 8일
Estimado Erik,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 - 훌륭해요

Rosalinda 님, Redondo Beach

2024년 2월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 4월 8일
Estimada Rosalinda,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

4/10 - 별로예요

Itsia

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is a bit run down.
2024년 3월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 3월 30일
Dear Miss Casarez Itsia. We appreciate the time you took to tell us a little about your experience, for us your comments are of utmost importance, as it helps us improve and provide a better service.We have tried to contact you but have not received a response, you can definitely contact us so we can hear a little more about your experience and provide you with a solution.We hope to regain your trust and serve you again.Sincerely

10/10 - 훌륭해요

Lupe

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a good experience staying in this hotel. Check in was fast, our suite room was spacious and clean. There was a wedding and a baby shower celebration in the courtyard which was a little loud in our two night stay. My only complain was that there are no elevators. If you’re handicap or have a disability, make sure you ask for the 1st floor rooms.
2024년 3월에 2박 숙박함
답변 제공: Araiza Calafia 님, 2024년 3월 25일
Dear Lupe,Thank you for sharing your experience with us. We're delighted to hear that you had a good stay overall and that you found the check-in process to be fast and efficient. We appreciate your feedback regarding the noise from the courtyard events and the lack of elevators. We apologize for any inconvenience this may have caused you.We understand the importance of accessibility and will ensure to accommodate guests with specific needs on the first floor whenever possible. Your comments help us improve, and we thank you for bringing these matters to our attention.If you plan to visit us again in the future, please don't hesitate to contact us directly so we can assist with your room preferences and ensure you have a comfortable stay.Warm regards,

10/10 - 훌륭해요

Kathryn

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff helped me change my room due to location. Very kind. Great place! Wonderful food in Italian Restaurant wit room seevice.
2024년 3월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 3월 18일
Dear Kathryn,Thank you for sharing your feedback about your recent stay at Araiza Calafia. We're delighted to hear that our staff assisted you in changing your room to a more suitable location and that you found them to be very kind. It's our goal to ensure that our guests have a comfortable and enjoyable experience, and we're glad we could accommodate your request.We're also pleased to know that you enjoyed the wonderful food at our Italian restaurant and that you took advantage of our room service. Providing delicious dining options is important to us, and we're happy to hear that you had a great culinary experience.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back to Araiza Calafia in the future.Best regards,

2/10 - 너무 별로예요

Stephan

별로예요: 편의 시설/서비스
Room 112 has an old carpet that smells horrible because of the cleaning chemicals. The furniture is very old and the room us under the stairs and very no noisy! Why no discount for the noisy room location? $100 for a room is not cheap. Please renovate the room. Front desk did not want to move me, even though I’ve stayed here 6 times. I checked out at night and went home early. I could not sleep here.
2024년 3월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 3월 22일
Dear Stephan,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Araiza Calafia. Your feedback is essential to us as we continuously strive to improve our services and facilities.We regret to hear about the issues with the carpet and furniture in Room 112. Please know that we take cleanliness and the comfort of our guests very seriously, and we will address these concerns with our housekeeping and maintenance teams immediately. Additionally, we apologize for the noise disturbances caused by the room's location under the stairs.We are also sorry to hear about the difficulty you experienced with the front desk in requesting a room change. Please be assured that we will address this issue with our team to ensure that all guest requests are handled promptly and efficiently.Once again, we apologize for falling short of your expectations and for any inconvenience caused. We truly value your loyalty as a returning guest, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.If you would like to discuss your concerns further or if there's anything else we can assist you with, please feel free to contact us directly.Warm regards,

10/10 - 훌륭해요

Rocina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto la localidad, el servicio y su amplio estacionamiento. La señora de la limpieza muy amable nos dirijio a los lugares con facilidad y sobretodo en areas seguras .lLa calidad de limpieza muy bien. Con gusto voveria a hospedarme nuevamente.
2024년 3월에 1박 숙박함
답변 제공: Araiza Calafia 님, 2024년 3월 12일
Estimada Rocina,Agradecemos sinceramente sus amables palabras sobre su estancia en Araiza Calafia. Nos complace saber que disfrutó de nuestra ubicación, servicio y amplio estacionamiento. Es un honor para nosotros saber que encontró a nuestro personal de limpieza amable y servicial, y que pudo dirigirla a los lugares con facilidad y seguridad.Nos complace saber también que quedó satisfecha con la calidad de limpieza de nuestras instalaciones. Su satisfacción es nuestra prioridad y nos complace haber cumplido con sus expectativas.Esperamos sinceramente darle la bienvenida nuevamente en el futuro. Si necesita algo más o tiene alguna otra observación, no dude en hacérnoslo saber.Saludos cordiales,