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샤토블로 호텔 여행 후기

2.5 out of 5
샤토블로 호텔
1111 Ponce De Leon Blvd, Coral Gables, FL

이용 후기

5.0
평점 10 - 훌륭해요. 1377개 이용 후기 중 216개" "
평점 8 - 좋아요. 1377개 이용 후기 중 172개" "
평점 6 - 괜찮아요. 1377개 이용 후기 중 201개" "
평점 4 - 별로예요. 1377개 이용 후기 중 248개" "
평점 2 - 너무 별로예요. 1377개 이용 후기 중 540개" "

4.6/10

청결 상태

6.0/10

직원 및 서비스

4.6/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Robert

별로예요: 숙박 시설 상태 및 시설
Door to room split from moisture and the interior swinging door lock was missing. The bathroom sink fixtures were corroded and dirt, mold and rust had built up on its back side between the fixture and backsplash. The floor covering looked to be 50-years old, commercial grade nap that had been flattened from decades of use. Sticky to walk on.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Gunjan

2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Weisy

연인과의 여행
좋아요: 편의 시설/서비스
Buena atención
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

YAIRIS

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old and dirty😡😡😡😡
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Ervin

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very dirty very old Air conditioning using white AC noisy they should operate to a better air conditioning place think marijuana smell throughout the entire Play with marijuana smell horrendous this place should shut down todeterioration of the hotel
2024년 2월에 5박 숙박함

2/10 - 너무 별로예요

Natanael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The secondary location where they put me was not convenient. The room was old smelled bad and there were holes in the curtains and the towels. The water in the shower was cold and never got hot. Thank God i only booked one night. Cause ia
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

malik

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty false advertising online. Had roaches
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Yulien 님, Miami florida

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy sucio cucarachas , terrible lugar
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Calle

좋아요: 청결 상태, 직원 및 서비스
What I like was that I was close to my job.
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

lazaro

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you!

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
not good
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Yulien 님, Miami florida

Cucaracha las alfombras sucias mal olor
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Angenie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty and most of the furniture was outdated
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Jose Adonay

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location
2024년 4월에 5박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

4/10 - 별로예요

matthew

Equipments are too old
2024년 4월에 4박 숙박함

4/10 - 별로예요

Juan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención del personal muy bueno, pero es un hotel muy viejo y las fotos definitivamente no lo muestran. En nuestra habitación una de las sábanas tenía manchas de sangre y en la otra el olor a moho fue terrible…
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

10/10 - 훌륭해요

Yerlin

2024년 4월에 1박 숙박함

4/10 - 별로예요

Mercedes

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Then room was so outdated but that was no the problem if the strong smell of urine was all over the place plus hair in the bathroom and dust…. I wouldn’t anyone to book a room here
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Franklin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The worst place I've ever been
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great service
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

2/10 - 너무 별로예요

Mellisa

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old. Very dirty! Our first room had blood on the towel and dirty bed spread. I asked staff to change me rooms or refund. We got another room, a bit better but had to ask housekeeping to vacuum. We also clorox wiped the entire unit. No bed bugs, so that’s a plus.
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

Millaray

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Normal
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

R.

출장 여행, 가족 여행
별로예요: 청결 상태
The best attribute it’s location.
2024년 4월에 2박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

2/10 - 너무 별로예요

Madeline

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing to like. The rooms were disgusting and paint peeling all over. The bathroom door was falling apart and the bathtub didn't have a appropriate shower curtain and all the water spilled out. One of the gentlemen that was traveling with us slip and fell in the bathroom. The hallways were dirty and paint chips all over the carpet.. I never thought that hotel was so trashy, I don't understand why its still open.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

CLAUDIO 님, MIAMI

2024년 4월에 1박 숙박함

4/10 - 별로예요

Samuel 님, Vancouver

별로예요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yerlin

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bueno
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

10/10 - 훌륭해요

Nataly

2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

8/10 - 좋아요

Sandy

좋아요: 편의 시설/서비스
Más o menos un poco caro y en aire no fundió a muy buen
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Gracias!

4/10 - 별로예요

Maria

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The 1st room room stank like mold, cigarettes and a wet mop. So I went to front desk and they gave me another room. That room was dirty, tv didn’t work, light between beds didn’t work and the floor was not vacuumed and dirt on the mini fridge. When to front desk again and they gave me another room and that one was meh. I would never stay here again. So upset that I checked in so late and feel stuck that I can’t find something else. #disappointed
2024년 4월에 1박 숙박함

8/10 - 좋아요

Saily

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

2/10 - 너무 별로예요

Ryan 님, Seattle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Best part about this property is that it is the perfect setting for a murder movie...not like high quality- but straight B movie AND you have no work to do to prep... the front desk fella was super nice and polite. The room. Was beyond foul. I have traveled world wide and must say that this was the dirtiest room I have ever been in...There was a chicken bone under the bed. Mystery stains galore and damn someone really needed in the sliding glass door. I am 6'-4" and 220 pounds. I booked new room and didn't even check out, ask for refund...
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

YiMY

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 5월 2일
Thank you we appreciate your review.

10/10 - 훌륭해요

YiMY

좋아요: 청결 상태, 편의 시설/서비스
Muy buen cervicio
2024년 4월에 1박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Nos complace enormemente saber que ha quedado satisfecho/a con nuestro servicio. Agradecemos sinceramente sus amables palabras y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.

8/10 - 좋아요

Jose

가족 여행
좋아요: 직원 및 서비스
i've never had a better, purely simple, timeless Greek yogurt with walnuts, and berries in just the right amount of honey breakfast 2 days running... perfect! Dimitri at the front desk was beyond attentive. Yes, the room could've been more up-to-date. However, everything was in working order. As well, the location is 2nd to none
2024년 3월에 2박 숙박함
답변 제공: DIMITRIS 님, 2024년 4월 5일
Thank you so much for your review! We will try to improve.

8/10 - 좋아요

Alejandro

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Es para solo llegar a dormir y si quieres ahorrar en hospedaje. huele medio raro el aire acondicionado, pero la relación precio beneficio normal.
2024년 3월에 5박 숙박함
답변 제공: NICK 님, 2024년 4월 5일
Thank you so much for your review! We will try to improve.

6/10 - 괜찮아요

Kelshya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upgraded rooms
2024년 3월에 2박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Barry

2024년 3월에 2박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

8/10 - 좋아요

Guido

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Was good, the price was rasonable, nice naighborhood
2024년 3월에 1박 숙박함
답변 제공: NICK 님, 2024년 4월 5일
Thank you so much for your review! We will try to improve.

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food in the attached restaurant was amazing. I had the salmon and my son had the chicken. It was served hot and cooked to the doneness we requested. We are still talking about how good it was. Staff were all very friendly and helpful. Parking was readily available and free. The hotel room was fair. Window a/c was very dirty but eventually cooled the room. No washcloths. TV did not work properly, and the remote did not work even after requesting new batteries. Carpet was stained. No recent updates. The pool was available. It was a little dirty with leaves, but it worked. Loungers were plentiful and comfy. The pool had a closed sign on it from the city due to safety concerns, but it seemed like they had been addressed ( pole attached to life preserver and lock on gate). No whirlpool. I would not stay in the hotel again.
2024년 3월에 1박 숙박함
답변 제공: NICK 님, 2024년 4월 5일
Thank you so much for your review! We will try to improve.

2/10 - 너무 별로예요

Ana

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El baño estaba demasiado sucio, la habitación tenía mal olor
2024년 3월에 1박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
La limpieza y el confort de nuestras instalaciones son de suma importancia para nosotros, y tomamos su retroalimentación muy en serio. Estamos tomando medidas inmediatas para abordar los problemas que ha mencionado y garantizar que se resuelvan adecuadamente.Lamentamos profundamente cualquier inconveniente que esto haya causado durante su estadía. Su satisfacción es nuestra prioridad y nos esforzamos por proporcionar un ambiente acogedor y limpio para todos nuestros huéspedes.

4/10 - 별로예요

Lindsay

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpets were dirty The pool was closed Shower sink and bath dirty Rooms needed painting One light in room worked Balcony scruffy Smelt
2024년 3월에 1박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 - 너무 별로예요

Min Woo

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
completely lack basic hotel services.
2024년 3월에 4박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

4/10 - 별로예요

Hernando

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is outdated, doesn't look clean and the room was in bad shape. Furniture, curtains, lamps, carpet, toilet are very old
2024년 3월에 2박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 - 너무 별로예요

R

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my family checked in 3/22 in room 304, the room was very poor and dirty with the TV, microwave not working. Then, In the morning 3/23, after we put food in the fridge, we found out the fridge was not working and all the food we put there was spoiled which was worth $189. When someone came in the morning to fix the microwave and made it work, we lost all electricity in the room for over 3 hours and the people that came to fix the electricity could not fix it. I had 2 work meetings I had to cancel because of no electricity. I hope you understand and make this horrible better, I really do not want to leave a nasty review. Even when I was moved to another room, the quality was not that much better! The front of the room entrance the carpet was completely wet and soggy entrenched with some form of liquid I’m hoping was just water. There was still no hot water in the bathrooms so we were never able to take a shower, the bathroom floors had hair on it, and the room card never worked I needed to go downstairs to activate again. Also, food I purchased the day before for over $100 was already spoiled due to the fridge not working. This is not just me, everyone staying there also complained. See attached video of a woman and her kids that were in front of me while I was checking out. I got completely ignored when I asked for a full refund and a sincere apology for the disrespect this hotel provides customers who trust their establishment.
2024년 3월에 2박 숙박함
답변 제공: NICK 님, 2024년 4월 7일
Please rest assured that we take your concerns very seriously, and we are actively addressing each of the issues you have raised with our team to prevent similar occurrences in the future. We understand the inconvenience and frustration you must have felt, and we deeply regret any disruptions to your plans and comfort.We are committed to rectifying these issues and improving our services to ensure that all our guests have a pleasant and comfortable stay. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to discuss this matter further with you to make things right.