저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

코트야드 바이 메리어트 마이애미 다운타운 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1028개 이용 후기 중 572개" "
평점 8 - 좋아요. 1028개 이용 후기 중 223개" "
평점 6 - 괜찮아요. 1028개 이용 후기 중 130개" "
평점 4 - 별로예요. 1028개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1028개 이용 후기 중 55개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

NAE HAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 2월 20일
Good afternoon, Nae Han,Thank you for the feedback. We are glad to hear you had a great stay. Please come back to visit us again. If there is anything we can do to help, let us know.

2/10 - 너무 별로예요

Young taek

2023년 4월에 1박 숙박함
답변 제공: Kimberly S. 님, 2023년 5월 2일
We are sorry we did not meet your expectations! We hope you will give us another opportunity in the future.

10/10 - 훌륭해요

AN SOOK

좋아요: 청결 상태, 숙박 시설 상태 및 시설
체크인
아침 이른 시간에 치크인 했는데 바로 방 키를 받고 방에 들어가 쉴 수 있어서 너무 좋았급니다.
2023년 1월에 2박 숙박함
답변 제공: Andrew M. 님, 2023년 1월 24일
Thank you so much for your feedback! We are glad that you enjoyed your stay!

8/10 - 좋아요

mira

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
8점
그럭저럭 차 가지고 돌아다니긴 괜찮은 위치고 주차장과 숙소가 같은 층으로 이용가능해서 편해요.
2021년 12월에 2박 숙박함
답변 제공: Karin 님, 2021년 12월 31일
Hello! Thank you for your positive review of our property. We are happy you enjoyed the location of the hotel and hope that you enjoyed the rest of your time in Miami!

6/10 - 괜찮아요

YING

가족 여행
브랜드만 메리어트지 오래도고 서비스가 좋지 않으며 조식도 주차도 모두 유료며 차라리 인근 호텔 그비용 다합치면 더 가성비 높은 호텔 많았음
2021년 12월에 1박 숙박함
답변 제공: ADR 님, 2021년 12월 30일
Thank you for your visit Ying. Unfortunately parking is not available complimentary at any downtown hotel in Miami. Courtyard by Marriott does not offer complimentary breakfast like the other limited service brands do. We appreciate your feedback.

6/10 - 괜찮아요

Jennifer 님, Carol Stream

좋아요: 숙박 시설 상태 및 시설
Hotel was nice in good location, however they advertised free breakfast for my room and that wasn’t the case. Room was nice and clean.
2024년 5월에 1박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 26일
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location and that you found your room nice and clean. However, we sincerely apologize for the misunderstanding regarding the breakfast offering.We strive to provide accurate information and exceptional service to all our guests. Please reach out to our front desk or management team with your reservation details, and we will be happy to resolve this matter for you promptly.We hope to welcome you back soon and provide you with the complete experience you were expecting.

10/10 - 훌륭해요

Odessa Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 24일
Hello Odessa, Thank you for your feedback. I am glad you enjoyed your stay.

10/10 - 훌륭해요

CHUNG YIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for people stay before cruise ship
2024년 5월에 1박 숙박함
답변 제공: Robert S. 님, 2024년 5월 23일
Thank you for the review

4/10 - 별로예요

Fariha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not well maintained and the staff did not clean the room much
2024년 5월에 3박 숙박함
답변 제공: Karla T 님, 2024년 5월 22일
Hello Fariha,We sincerely apologize for the less-than-ideal experience you had during your stay at our hotel. Your comfort and satisfaction are our top priorities, and we regret any inconvenience or disappointment you may have encountered. Please know that we take your feedback seriously and are committed to improving our services to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

4/10 - 별로예요

Jean Pierre

좋아요: 청결 상태
별로예요: 편의 시설/서비스
They sold my room
2024년 5월에 1박 숙박함
답변 제공: Robert S. 님, 2024년 5월 23일
We apologize for the inconvinece, We will let our managment team know so we can look into why your room was sold.

10/10 - 훌륭해요

Ashmeed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly and helpful. Rooms were accomodating, clean and comfortabls. Facilities clean and well kept. Overall a great experience.
2024년 5월에 4박 숙박함
답변 제공: Karla T 님, 2024년 5월 22일
Hello Ashmeed, Thank you for your feedback. I am glad you enjoyed your stay.

10/10 - 훌륭해요

Kareem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really great & it’s literally in the heart of Miami!
2024년 5월에 3박 숙박함
답변 제공: Robert S. 님, 2024년 5월 21일
Thank you for the review, we hope you choose to stay with us again.

10/10 - 훌륭해요

Suzette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very friendly environment and all staff were helpful.
2024년 5월에 3박 숙박함
답변 제공: Marco A. Leiva - AGM 님, 2024년 5월 21일
Good morning, Suzette,Thank you for the feedback. I'm happy to hear our staff made you feel comfortable. We are looking forward to seeing you again. Thank you for the review.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding staff, Wanda at the front desk was an absolute delight. Room was spacious, good water pressure, comfy bed, AC was a champ - which was a god-send in this insane heat and humidity wave in Miami. It was handy to have a fridge and microwave for some leftovers.. very easy walking to Bayside, Brickell, the free MetroMover, Whole Foods, etc. Pool was a welcome relief in the heat also. Great property, definitely recommend. M
2024년 5월에 3박 숙박함
답변 제공: Robert S. 님, 2024년 5월 21일
Thank you for the feedback we are glad we can provide you with an excelent stay.

8/10 - 좋아요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice place to stay clean room friendly staff
2024년 5월에 1박 숙박함
답변 제공: Robert S. 님, 2024년 5월 20일
Thank you for the review, We hope to see you again.

10/10 - 훌륭해요

Mara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I read some negative reviews and I almost canceled my stay here. I'm glad I didn't as the property is very nice, clean, and well organized. Breakfast and coffee were great, the location was amazing, and overall everything worked well. I stayed on the 12th floor and although not the newest building everything was maintained properly. I would stay here again.
2024년 5월에 3박 숙박함
답변 제공: Karla T. 님, 2024년 5월 20일
Good Morning Mara, Thank you for the feedback. Glad to hear everything went well. Can't wait until you return

4/10 - 별로예요

Briana

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Robert S. 님, 2024년 5월 20일
Thank you for the review, I noticed you left no comment, Is there anythinh that we could have done better?

10/10 - 훌륭해요

Gabriela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Concierge service
2024년 5월에 6박 숙박함
답변 제공: Karla T. 님, 2024년 5월 20일
Good Morning Gabriela, Thank you for the feedback. Glad to hear everything went well. Can't wait until you return

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water, no breakfast, not well maintained. I chose Courtyard Marriott because of your reputation but this location was very disappointing.
2024년 5월에 1박 숙박함
답변 제공: Karla T. 님, 2024년 5월 20일
Good Morning Charles, Thank you for the feedback. I am sorry to hear that you had a bad experience at the hotel.

10/10 - 훌륭해요

Leigh Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Karla T 님, 2024년 5월 20일
Good Morning Leigh, Thank you for the feedback. Can't wait until you return.

10/10 - 훌륭해요

Shernarda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved it here and not too far from anything. I will stay again. Only thing I didn’t like is you had to pay for parking. That sucks
2024년 5월에 3박 숙박함
답변 제공: Karla T. 님, 2024년 5월 19일
Hello Shernarda, Thank you for your feedback.

10/10 - 훌륭해요

Shania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Karla T. 님, 2024년 5월 20일
Good Morning Shania, Thank you for the feedback. Glad to hear everything went well. Can't wait until you return

10/10 - 훌륭해요

Timothy 님, Becker

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great time.
2024년 1월에 2박 숙박함
답변 제공: Robert S. 님, 2024년 5월 21일
Thank you for the feedback

6/10 - 괜찮아요

OLENA

가족 여행
좋아요: 직원 및 서비스
The hotel is in a great location.Close to Bayside park,nice restaurants,Whole foods etc. Thr hotel has a garage for parking. I did not use it ,I parked in another garage nearby. The hotel is very close to I 95 ,so it was a lot of city noise,but I enjoyed it .Have not heard neither neighbors nor people on a hallway.Which was great . The room was ok. I moved a chair and there were some bread crumbs on a carpet. Nice feature - has refrigerator ,coffeemaker and a microwave .It is a very tiny refrigerator. It was off. Took me some time to figure it out. The remote control for TV was not working properly . Took me 30 seconds to move from chanal to chanal or increase or decrease a TV volume. The bathroom looks kind of clean from the first sight, but has mold next to a faucet in a bathtub, which I notices during taking a shower. The sink in a bathroom was leaking. The towel was under it on a shelf was wet . All of a sudden the door fob stopped working, have to admit they send an engineer to fix withing 10 - 15 min. Overall it was an okay hotel. Kind of overpriced for outdated rooms and not decent cleaning. I am glad I needed to stay only 2 nights.
2024년 5월에 2박 숙박함
답변 제공: Karla T 님, 2024년 5월 17일
Thank you sincerely for sharing your feedback with us. We deeply regret that your experience with us fell short of expectations. Your insights are invaluable, and we are actively working on improvements to ensure a better experience in the future.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We requested a late check in and had no issues!
2024년 5월에 1박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 5월 15일
Good morning, Andrew,Thank you for the feedback. Glad to hear everything went well. Can't wait until you return. Have a blessed day.

8/10 - 좋아요

Tania

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Marco Leiva - AMG 님, 2024년 5월 15일
Good morning, Tania,Thank you for the feedback. I can't wait until you come back to visit us and we can turn that 4 into 5 start stay.

8/10 - 좋아요

Kirk

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were particularly helpful and kind.
2024년 5월에 2박 숙박함
답변 제공: Karla T. 님, 2024년 5월 14일
Hello Kirk, Thank you for the feedback. Glad to hear you enjoyed your stay. Can't wait to see you again.

8/10 - 좋아요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Courtyard is conveniently located. Check-in was very fast and smooth. The elevators are a little slow. But the rooms were spacious and clean. I would definitely stay here again.
2024년 5월에 2박 숙박함
답변 제공: Karla T. 님, 2024년 5월 14일
Good Gerard, Thank you for the feedback. Glad to hear you enjoyed your stay. Can't wait to see you again.

2/10 - 너무 별로예요

Wendy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is not what it appears to be online. I felt very unsafe, I was asked for money multiple times outside of the hotel. The room was something out of 1970 and had an odor as if that was the last time it was cleaned. I had to leave and book another hotel. I still have not received a refund. The woman who checked me in was very sweet, this is no reflection of her. I asked another employee to speak with the manager after I realized I needed to leave and was told she wasn’t in. I have emailed her twice and left a message.
2024년 5월에 3박 숙박함
답변 제공: Robert S. 님, 2024년 5월 12일
I want to sincerely apologize for the unsatisfactory experience you had during your recent stay at our hotel. Your feedback is extremely important to us and we are disappointed to hear that we did not meet your expectations.We are committed to providing our guests with exceptional service and a comfortable stay, and it is clear that we fell short in this instance. Please know that we are taking your feedback seriously and will be addressing the issues you have raised with our team to ensure that they do not happen again in the future.

10/10 - 훌륭해요

ROSELENE MARQUES

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente, apenas aprimoraria o serviço do café da manhã….
2024년 5월에 7박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 11일
Good morning, Roselene,Thank you for the feedback. Glad to hear you enjoyed your stay. Can't wait to see you again.

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful people. Fruit flies in lobby/dining area were annoying. I wish access to pool were open until 9 or 20.
2024년 5월에 5박 숙박함
답변 제공: Marco A. Leiva - AGM 님, 2024년 5월 7일
Good morning, Katherine,Thank you for the feedback. I have brought your concerns up to leadership to make sure we improve on the issues you had.

10/10 - 훌륭해요

Samina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay! Highly recommended!
2024년 4월에 6박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 5월 7일
Good morning, Samina,Thank you for the feedback. Glad to hear you enjoyed your stay. Can't wait to see you again.

8/10 - 좋아요

Reinaldo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación en Miami
2024년 5월에 3박 숙박함
답변 제공: Robert S. 님, 2024년 5월 6일
Thank you so much for the feedback, We hope you stay with us again.

10/10 - 훌륭해요

Kristy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was very convenient, easy to walk to drug store, grocery store, or harbor shops and restaurants.
2024년 4월에 2박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 6일
Good Morning Kristy, Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

10/10 - 훌륭해요

Isaac 님, JULIAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
David at the front desk made this the best experience out the gate. Incredibly helpful and genuinely eager to give great service. The entire staff was great and the hotel is very nice. I’ll probably switch to staying at Marriott’s exclusively after this.
2024년 5월에 1박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 6일
Good Morning Isaac, Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 6일
Good Morning Anthony, Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

10/10 - 훌륭해요

Nikki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2024년 5월에 1박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 5일
Good Morning Nikki, Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

10/10 - 훌륭해요

Harpreet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff
2024년 4월에 1박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 5월 4일
Good afternoon, Harpreet,Thank you for the feedback. Glad to hear the staff was great to you. Pleasecome back and visit us soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!!!
2024년 4월에 1박 숙박함
답변 제공: Kimberly S. 님, 2024년 5월 1일
Hello Robert, Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for the places we had to go. Staff was friendly and helpful. Price for parking was criminal.
2024년 4월에 1박 숙박함
답변 제공: Andrey 님, 2024년 5월 1일
I'm glad to hear that our location and staff were able to meet your needs during your stay. However, I'm sorry to hear that you found the price for parking to be excessive. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your business and hope to welcome you back soon.

10/10 - 훌륭해요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La recomiendo 👌
2024년 4월에 2박 숙박함
답변 제공: Karla T 님, 2024년 4월 29일
Hola Sonia, Gracias por tu comentario.

6/10 - 괜찮아요

Doug

가족 여행
좋아요: 직원 및 서비스
It was a nice hotel but seemed like it hadn’t been used for a while. It was dusty
2024년 4월에 1박 숙박함
답변 제공: Karla T 님, 2024년 4월 29일
Hello Doug, Your feedback is invaluable to us, and we are committed to addressing the issues you encountered to ensure they do not happen again. Please accept our deepest apologies, and we hope to have the opportunity to make it up to you in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here before our cruise. It was great! Lots of food close by.
2024년 3월에 1박 숙박함
답변 제공: Karla T 님, 2024년 4월 28일
Hello Jennifer,Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions

8/10 - 좋아요

Ddhiraj 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely
2024년 4월에 1박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 4월 27일
Hello Ddhiraj,Thank you for the feedback. Glad you enjoyed your stay. Hope you come back to visit us again. Let us know if you have any questions.

6/10 - 괜찮아요

Bonni

가족 여행
Property is a great location for the Metro Mover Knight Station. Annoying that every day for which we stayed we had to get our room card rekeyed because of "problems with the system". The "Starbucks" coffee bar was open on a very limited basis and there is no "Bistro". Not exceptionally clean and somewhat antiquated.
2024년 4월에 3박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 4월 24일
Good afternoon, Bonni,Thank you for the feedback. Sorry to hear you did not enjoy your stay with us. I hope you come to visit us again and let us turn your next visit around.

10/10 - 훌륭해요

Lynda

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great!!! The shower was good, great conditioner and shampoo, water pressure great?
2024년 4월에 1박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 4월 23일
Hello Lynda,Thank you for the feedback. Glad to hear the staff was great and that you enjoyed your stay. Please come back to visit us again.

8/10 - 좋아요

Jersona 님, Milwaukee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was nice I wish they had more dining options
2024년 4월에 1박 숙박함
답변 제공: Marco Leiva - AGM 님, 2024년 4월 20일
Hello Jersona,Thank you for the feedback. We look forward to you coming back to stay with us again. Hopefully we can you make your stay feel like a 5 start experience next time.

10/10 - 훌륭해요

Corinna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Karla T 님, 2024년 4월 21일
Hello Corinna, Thank you for your feedback.

10/10 - 훌륭해요

Rita 님, Smiths

Room and service were great
2024년 4월에 3박 숙박함
답변 제공: Andrey 님, 2024년 4월 19일
Thank you Rita! We appreciate your kind words!

2/10 - 너무 별로예요

Prakash

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want happy with my stay... only cake and juice in breakfast.. should be continental breakfast if they are charging extra... poor rooms... motels are way better than this
2024년 4월에 3박 숙박함
답변 제공: Kimberly S. 님, 2024년 4월 19일
Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations.We understand your concerns regarding the breakfast offerings and the condition of the rooms. Please know that we take all guest feedback seriously, and we will address these issues with our team to ensure that improvements are made.Regarding the breakfast options, we appreciate your suggestion for a more extensive continental breakfast. We will certainly take this into consideration as we continually strive to enhance our services and offerings.As for the condition of the rooms, we regret that they did not meet your standards. We aim to provide comfortable and well-maintained accommodations for all our guests, and we apologize for any shortcomings you experienced in this regard.We value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. If there is anything else you would like to share or if there are specific issues you would like us to address, please do not hesitate to reach out to us directly.Once again, we apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.