Dear Michael, Thank you for staying with us and sharing your concerns. We are glad that our location, our thoughtful staff, and their service pleased you. However, please accept our apologies for not meeting some of your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Jorge, Thank you for being our guest and for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

Dear Lisandra, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We are pleased to know from your rating that you had a great overall experience. However, we would like to apologize for the issues you had with our service. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to improve continually, and we would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management

Dear Barbara, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the elevator being out of service during your stay. Ensuring a smooth and comfortable experience for our guests is important to us, and we regret falling short in this instance. Your comments will be taken into consideration as we strive to improve our communication with guests regarding any issues that may impact their stay. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear yanill, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Nicole, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that you found value in your stay with us. Providing excellent value and comfortable accommodations is always our goal. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Isabel, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

Dear Marilyn, Thank you for choosing Extended Stay America. We are pleased to know that you had an overall positive experience. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Michelle, We are happy you had a great experience at our hotel. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear james, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Ricardo, We're delighted to hear that you had a nice experience at Extended Stay America! Your brief but positive feedback is truly appreciated. If there are specific aspects you particularly enjoyed during your stay, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Management

Dear Humaira, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jepsiely, Thank you for sharing your feedback with us about your recent stay. We value you as our guest and apologize for any inconvenience you may have experienced during your stay due to the unavailability of kitchen utensils. We always strive to meet our guests' needs and provide a comfortable stay, and we regret that we fell short in your case. Thank you for your input, and we will take steps to improve our service and ensure our guests have a pleasant experience. We hope to welcome you back and provide you with a better stay in the future. Sincerely,Hotel Management

Dear Ninette, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear CAMILLA, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear CAMILLA, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management